SUMMARY:

• Experienced professional seeking a challenging Scrum Master or Agile Coach position that fosters growth and opportunity while using my skills in coaching, mentoring, teaching and process improvement both business and IT.
• Exceptional experience in business analysis, project management and quality assurance allows me to feel comfortable in the full development life cycle.
• Passions are in coaching, teaching, mentoring and process improvements.
• With experience in implementing Agile process in several companies, leading Agile projects from ground up or from already in process is not a problem.
• Ultimately, I bring experience, knowledge, passion for learning and teaching, and a desire to deliver a quality product through the team.

TECHNICAL SKILLS:

Soft Skills: Effective Communication.Problem Solving.Project Management.Creating training courses and conducting training on both technical and soft skills.Meeting facilitation with Small, Large, and Executive Level Groups.Ability to generate enthusiasm among team members.Facilitate effective team interaction.Process improvement - Business and IT.

Software Proficiencies: Microsoft Word, Excel, Access, Outlook, Visio, Power Point, Project, SQL.Jira and ConfluenceRational Team ConcertSharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager/Scrum Master

Responsibilities:

• Member of the PMO.
• Manage multiple small to large projects concurrently.
• Manage project resource needs.
• Work with managers across multiple departments for resource management and needs.
• Track project timelines in OpenAir and Jira.
• Track and manage deliverables with SharePoint.
• Ensure projects will pass internal and external audits.
• Scrum Master for project team.

Agile and Business Process Consultant

Responsibilities:

• Work with clients as Agile coach.
• Review business processes and provide recommendations for improvements.
• Assist in managing business process changes.
• Teach Agile concepts to IT and business.
• Conduct retrospectives.
• Assist teams in making changes found during retrospectives.

Project Manager

Responsibilities:

• Member of the State PMO.
• Work collaboratively within the State PMO and with the contractor, Accenture.
• Responsible for the Quality delivery of the Kansas KEES System for DCF.
• Monitor and review the testing deliverables of the State Contractor for DCF.
• Manage the testing delivery schedule.
• Review the quality of all testing activities.
• Manage regression testing for Kansas Department of Health and Environment(KDHE) and DCF.
• Train State staff in testing practices and procedures.
• Work with PMO on quality across the project.
• Provide process improvement opportunities and implementation.
• Create daily and weekly metrics for distribution to project leadership, executive leadership and State leadership.
• Manage defects with Rational Team Concert.
• Manage System Test plan reviews with JIRA.

Director, IT Quality and Delivery

Responsibilities:

• Responsible for on time delivery and quality of software projects for an enterprise system.
• Manage and plan delivery of three to six releases per month for an enterprise system.
• Manage and coordinate production issue for fixing and implementation to production.
• Coordinate delivery with software development group and deployment group.
• Decision Maker for IT issues that are escalated to IT senior management.
• Resource planning and management with IT Development and Quality Management.
• Work with Executives to plan delivery of business needs.
• Manage QA team with 2 managers and 18 team members.
• Manage team of 3 Business Analysts.
• Implement Process Improvements.
• Mentor and coach QA managers and others within the IT department.
• Mange IT department deliverables and Key Performance Indicators.
• Project Manager/Scrum Master
• Manage JIRA and Confluence implementation and use.
• Responsible for IT department KPIs and SOx audits.

Quality Assurance Manager

Responsibilities:

• Manage team of 20 quality assurance software testers.
• Develop QA process for four software development groups.
• Create best practices which work with current process and create process improvements.
• Serve as Agile coach and Scrum Master for all of Information Technology.
• Encourage change as needed to provide process improvements.
• Implement and lead process improvements.
• Implementation of test automation practices.
• Implement and train SOx controls for SDLC.
• Implement test metrics for assistance in process decisions.
• Manage Change Control Process.
• Decision making as senior manager for IT department.
• Implement and manage Intern Team from local colleges for regression testing.
• Manage JIRA and Confluence implementation and use.
• Responsible for IT department KPIs and SOx audits.

Senior QA Analyst

Responsibilities:

• Lead team of three quality assurance software testers.
• Develop QA process for software development group.
• Coach and mentor Business Analysts in requirements gathering in an Agile process.
• Coach and mentor staff of six Business Analysts on testing concepts and practices.
• Serve as Agile coach for all of Information Technology.
• Encourage change as needed to provide process improvements.
• Implement and lead process improvements.
• Hire Quality analysts.

Quality Assurance Lead

Responsibilities:

• Create Quality Assurance group.
• Develop QA process for software development group.
• Coach and mentor Business Analysts in requirements gathering in an Agile process.
• Create templates for common testing activities.
• Implement and lead process improvements.

Quality Assurance Lead/Agile Coach

Responsibilities:

• Develop QA process for four software development groups.
• Coach and mentor staff of fifteen Support Analysts on testing concepts and practices.
• Create and conduct training for Support Analysts, Business Analysts, and Software Developers.
• Create best practices which work with current process and create process improvements.
• Create templates for common testing activities.
• Serve as Agile coach for all of Technology Services.
• Implement and lead process improvements.
• Implementation of test automation practices.
• Managed test cases and tasks in JIRA and Confluence

Business Analysis and Quality Assurance Supervisor

Responsibilities:

• Supervised staff of seven to nine Business Analysis and Quality Assurance Analysts.
• Lead the development of the revised Software Development Life Cycle (SDLC).
• Coach and mentor staff on processes for requirements gathering.
• Coach and mentor staff on processes for automated and manual testing.
• Coach and mentor staff on meeting facilitation.
• Ensured all projects meet SOx compliance and SDLC deliverables.
• Train all IT staff on Agile, SDLC and interpersonal skills.
• Gather requirements for projects of high complexity and which involved multiple systems.
• Assisted and coached in implementing a Data Warehouse as an Agile Development project for Project Manager, Business Analysis and Quality Assurance positions.
• Serve as business liaison with IT staff.
• Provide implementation support for multiple projects.
• Manage vendor relationships.
• Act as Project Manager/Scrum Master backup for new projects, vacations, etc.
• Assisted with data warehouse project implementation.
• Provide advanced problem solving resolution and production support for complex systems.

Business Analysis and Quality Assurance III

Responsibilities:

• Mentor junior members of team in requirements gathering and quality assurance testing.
• Gather requirements for multiple projects currently of medium to high complexity.
• Document requirements using a variety of toolsets to communicate the needs of the business to the technical teams as well as the business teams.
• Serve as business liaison with IT staff.
• Perform all levels of testing for projects including: system, integrated, regression and UAT.
• Investigate and implement the Agile methodology for the IT department.
• Train all IT and business partners on new Agile methodology.
• Serve as lead on several projects simultaneously.
• Provide implementation support for multiple projects.
• Provide production support and troubleshooting support for all production applications.
• Act as Project Manager/Scrum Master backup for new projects, vacations, etc.
• Worked as Business and Quality Analyst on Capital Stock, Customer Management System, Member Demand Account Management, General Ledger, Wires, MPF, Market Risk

Programmer Analyst I

Responsibilities:

• Lead for Capital Stock project.
• Gather and document requirements.
• Create test plans.
• Perform manual testing.
• Provide production support and manage post production enhancement requests.

Senior Systems Analyst/System Analyst

Responsibilities:

• Project Lead in design and implementation of Kansas Enrollment System.
• Gather requirements for enhancements and change control for Kansas HealthWave Project.
• Business analyst and designer for Kansas HealthWave project.
• Create test scenarios and maintain test records for all work requests.
• Manage Change Control process.
• Ensure IT systems are HIPPA compliant.