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Program Manager/scrum Master Resume

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Culver City, CA

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OBJECTIVE:

Utilize my program management and scrum master skills to produce high performing, continuously - improving teams through the use of agile methodologies and the scrum framework. Delight customers by delivering high quality products and adhering to clearly defined processes and procedures.

TECHNICAL SKILLS:

Skills: Working knowledge of MS Word, MS Excel, MS Project, Visio, MS Visual Studio, MS Team Foundation Server, JIRA, Confluence, Socialtext, SharePoint, Blackduck, Salesforce, HTML, Perl, Windows, Unix, Linux and OSX

PROFESSIONAL EXPERIENCE:

Program Manager/Scrum Master

Confidential,Culver City,CA

Responsibilities:
  • Successfully led two of the company’s most important scrum teams in completing major milestones towards the realization of the company’s most important project
  • Coached and nurtured scrum teams in agile methodologies and the scrum framework resulting in continued increase in productivity by at least 30%
  • Maintained a safe and sustainable working environment by removing impediments, protecting the teams from distractions and over committing, as well as performing administrative tasks so that the teams can focus on delivering high quality software
  • Collected metrics, presented sprint metrics and highlights during all team sprint reviews, represented the teams in meetings with leadership and kept wiki pages where teams can monitor their progress and easily access crucial information
  • Facilitated difficult retrospectives and collected action items that were brought into sprints resulting in increased productivity, better interaction between members, drastic reduction of the daily scrum (30 to 7 minutes) and always ended the retrospective with every member smiling
  • Scheduled and facilitated the daily scrum, sprint planning, review, retrospective & backlog refinement
  • Kept an upward trend in velocity for both teams showing continuous improvement over time
  • Scheduled and facilitated the all team sprint review

Program Manager

Confidential,Culver City,CA

Responsibilities:
  • Strictly enforced the company’s software development life cycle that resulted in the reduction of bugs by at least 20%
  • Became the program manager of choice for facilitating the company’s largest and most complex software deployments due to my attention to detail, ability to gather and coordinate resources to produce successful software releases, technical knowledge and excellent relationship with the deployment team
  • Became the program manager of choice for producing customer-facing root cause analysis documents due to my deep knowledge of the products, architecture and superb writing skills
  • Collected and analyzed metrics producing actionable reports and made adjustments to development teams resulting in increased productivity
  • Performed administrative tasks including submission and approval of change requests, trade compliance forms and use of open source components
  • Worked with members of the Operations, Engineering, Customer Support and Data Management teams to manage dependencies across different projects and teams
  • Monitored development teams and suggested appropriate training to produce high performing teams
  • Successfully facilitated countless simple and complex hotfix and quarterly software releases to pre-production and production environments involving numerous individuals across different teams in different geographical locations and multiple data centers across the globe within specified downtimes
  • Facilitated deployment reviews that produced action items resulting in smoother future code pushes

Email Support

Confidential,CA

Responsibilities:
  • Determined problematic areas in the products that allowed developers to permanently resolve issues and create tools for commonly requested tasks resulting in 30% reduction of escalations to Engineering
  • Created documentation and trained email support technicians resulting in a 20% reduction in escalation to Customer Support, interviewed potential email support technicians
  • Resolved customer issues related to POP/IMAP/Exchange email platforms and the company’s cloud archiving product
  • Learned technologies quickly resulting in the promotion to Hosted Exchange support after 3 months, promotion to Tier 2 support within a year and promotion to Tier 3 (Engineering) within 2 years

IT Consultant

Confidential,CA

Responsibilities:
  • Built, networked computers and provided IT support for Confidential and individual clients Sr. Web Architect/Web Developer | Confidential | Beverly Hills, CA
  • Worked closely with partners in the successful redesign and implementation of the hilton.com website
  • Utilized ASP, VBScript, SQL, Javascript, Perl, XML and HTML in creating a conferencing registration system for the company’s intranet that netted millions of dollars Web Support Tech/Sr. Software Developer | Confidential | Pasadena, CA
  • Utilized C, C++, ASP, Perl, VBScript, Javascript, HTML and Unix shell scripting in developing internal tools for managing over 100K websites
  • Supervised a team of 11 technicians in supporting all of the company’s web hosting customers

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