SUMMARY:

• Overall 8 Years of working experience in Release Management, Change Management, Incident Management, Problem Management, Software Configuration Management, Project Management and Application engineering.
• Expertise in software development life cycle (SDLC) and well versed with the Software Engineering and Project Management methodologies.
• Have been involved in Planning, defining and maintaining IT project, coordinating and overseeing functional projects and resources, implementation and managing software releases of new and existing IT services from conception to production and continuous improvement.
• Proficient in all aspects of Release and change Management/Coordination and have extensive experience in utilizing and maintaining company's processes and meet the organizational expectations.
• Proficient on ITIL framework based Service Delivery Management and Service Support functions.

TECHNICAL SKILLS:

• Experience on Tracking tools i.e. Service Now, CDD, ITSME, BMC Remedy, Quality Center, Netcool and JIRA
• Experience on Continuous Integration Tool, Hudson and Version Control, SVN.
• Experience working on client - server, object-oriented, and web-based systems, applications (WebLogic, WebSphere, TC Server), environments (Dev, QA, UAT, PROD).
• Good experience working on OS, UNIX.
• Well versed with SDLC Life Cycle, Waterfall and Agile Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Chicago

Release Manager

Responsibility:

• Responsible for implementing and managing release processes for code movement through development, test, UAT and production environments
• To work closely with multiple stakeholders such as Dev, QA, Business Analysts
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Run Books and Implementation Plans
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors. Continually work towards making improvements in the release process
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

Release Manager

Responsibility:

• Input in the review of test plans and test cases
• Produce, agree and provide on-going co-ordination of a release plan for each release.
• Document resource requirements and highlight any risks to the Release Manager
• Produce back out plans
• Working with systems owners and test manager assist in the co-ordination of testing
• Work closely with operational and champion users to prepare for the rollout of new desktop & server software releases to BBC systems, documenting results and feeding back to relevant supplier Release Management Teams
• Work closely with support groups, specialists and business stakeholders to agree acceptance criteria for each release
• Attend Quality Gates Checkpoint Meetings
• Organise & Chair interim review meetings
• Provide regular updates to the release roadmap
• Provide Release updates to the Pipeline for Service Transition
• Produce Release Dashboard
• Report on defects / risks /issues that will affect the implementation of a release. Escalate to management as necessary.
• Coordinate the recording of activities, and logging results.
• Carry out Early Life Support activities E.G co-ordination of deployment issues.
• Communicate release plan to all involved parties.
• Run, the Release review meeting when necessary
• Reporting on defects / risks / issues that will affect the implementation of a release.
• Set up and facilitate meetings of multiple Development and Technical teams to confirm requirements or coordinate issue resolution.
• Provide support for Exception Releases when required.
• Work with Release Manager in defining how the tool will be used to support the process. Making sure that teams use the tools appropriately, highlighting any non-compliance with process
• Highlighting risks to the process and proposing how they can be solved

Change and Release Manager

Responsibility:

• Responsible for the management of the release pipeline, scheduling and prioritizing release.
• Design, develop and implement detailed release plans.
• Ensure the release plan and implementation according to the schedule time and availability.
• Coordinated the implementation of the infrastructure releases.
• Responsible for the execution of operational readiness tests.
• Manages the configuration and changes.
• Responsibilities also include installation, deployment and test of the releases.
• Coordinated project teams and communicate with the facilitate team.

Change & Release Analyst

Responsibility:

• Organize, facilitate and administer the request process for pre-approved RFCs
• Manage and execute annual review process for Pre-Approved templates
• Identify RFCs subject to post implementation review/audit
• Administer post implementation review/audit and analysis and actions assigned for RFCs
• Monitor compliance against the change process including identify RFCs subject to post implementation review/audit, aging RFCs, failed/backed out, etc.
• Provide expertise in Change Management processes to business units regarding RFC templates, approval groups, PIR/Activities.
• Host Change advisory boards (global, regional) - may include creating agendas, meeting minutes, action items, follow-ups etc., generate Regional CAB Late Report.
• Organize, facilitate and administer the RFC proxy-approval process for RFCs.
• Monitor RFC execution and assist in the follow-up approval of RFCs not yet approved
• Organize, facilitate and administer the Change freeze process.
• Coordinate emergency change advisory board activities.
• Prepare/Participate in the Daily Ops Report for High Impacting changes occurring within the next 24 Hrs. - for all regions, as well as the Global Change Freeze List
• Generate and communicate the forward schedule of changes.

Release Analyst

Responsibility:

• Co-ordinate and schedule Releases
• Ensures Release processes and procedures are maintained.
• Produces and maintains Release Management Plan and oversee all the Releases under the scope.
• Ensures the release and deployment of S/W & H/W in all environments is well planned, designed, Built, configured, accepted, communicated, distributed and installed in a controlled and timely manner not losing focus on the protection of the business production environment and services.
• Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
• Maintain close tie-up with other areas of Service Management processes, Other Global Delivery Networks, Vendors, Global Development / support teams, quality assurance and Architecture.
• Deploying change or Release Management i.e. understanding the customer requirement, Identifying stakeholders, performing discovery, developing deployment strategy, developing release policy, setting up governance forums, assigning roles and responsibilities, conducting training, establishing metrics and reporting.
• Managing the risks and resolve issues that affect release scope, schedule and quality.
• Involved in Release Readiness reviews and Go/No-GO reviews.
• Maintaining Run Books and Implementation Plans.
• Involved in CMDB updates.
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Host the forward schedule of Releases (which includes creating agendas, meetings of minutes, action items, follow ups).
• Ensuring SLA is met and recording KPIs.

Change Analyst

Responsibility:

• Co-ordinate and schedule deployments.
• Performing Mobile Application Deployments
• Suggesting, implementing and capturing the best practices with the configuration management work that we do with the Subversion repository like restricting the access to trunk and maintaining standard structure for Branch names for all applications.
• Communicating to the stakeholders i.e. Development and EQA teams about any changes in the process and making sure that the development and EQA teams are cognizant about the changes to the process flow at all times.
• Rational Build Forge and Hudson are being evaluated in parallel by the CM team for build and deployment mechanism. The CM team is keenly evaluating these tools from usability and performance standpoint as one of them would be the tool of choice for all our build and deployment needs going forward.
• Handling the day-to-day deployment requests for all the applications and environments.
• Make sure the code deployed to all the lower environments and Production environment is in Synch.
• The stabilized and tested code will be deployed to higher environment upon confirmation of the same being successfully tested in lower environments.
• Handling WCBD builds and deployments
• Documenting SOPs/ Release Manuals / SCM Plan etc

  Establish checklists to ensure consistency across releases

• Post implementation review.

Deployment and Application Engineer

Responsibility:

• Delivering support, guidance, and consultation for the infrastructure build process, and then performs all post build configuration, set up, and support for all banking applications in all environments.
• Providing support for the testing teams during the test and production phase of releases.
• Troubleshoot issues found during functional and performance testing.
• Ensuring test environments are stable and available throughout initiative testing.
• Developing environment Pipelines and connectivity between different testing/production environments and Middleware applications.
• Involved in Build and deployment of code.
• Coordinated environment build-outs, code migrations, and configuration and infrastructure changes in support of Enterprise Release Management timelines.
• Ensured components data sources, etc. are set up correctly within the WebSphere environment.
• Maintained applications (WAR, EAR) in various environments like Development, System Test, QA and Production on multiple Websphere.

Production Support

Responsibility:

• Responding to the issues assigned, doing analysis of the requirement documentation, Suggesting/ implementing work around, communicating to the client and closing Issues as per the agreed timelines in order to ensure support availability as per agreed SLA.
• To support AT&T billing and ordering systems working on UNIX (AIX, HP-UX) Servers.
• Providing L1 support for the critical Midrange Applications of AT&T.
• Proactively monitor and manage application and system resources: Daemons, processes, Online Interfaces, File systems, and CPU / Memory.
• Manage application batch, application files and application online. Troubleshoot and resolve batch problems and batch alerts.
• Change management - Plan and implementation changes coordinating with internal & external teams.
• Responsible for the coordination of test environments infrastructure and application changes to custom applications as well as troubleshooting and triaging issues when they occur.
• Troubleshooting Environmental issues.
• Experience on Ticketing systems(BMC Remedy)