PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Implement, lead changes and/or requirements, develops related standards required to develop engineering packages and implement new systems
• Maintain project plan (and phase gate reviews) and report semi - weekly status dashboards at project, Operations Committee, Key Stakeholders, and Executive Steering Committee levels
• Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive
• Works with external vendors and internal departments to include: Technology, Finance, Procurement, and Logistics to obtain specified equipment for deployment into the network
• Ensures the implementation of the Network, Hardware and software using SDLC methods, completion on schedule and ready to support customers and the hand off to Operations and IT departments
• Develops site specific Engineering packages for site buildout and site closeout
• Develops and evaluates engineering processes and standards for Metro Ethernet, Wireless, VOIP, Customer Education, Core, Data Center Migrations and Metro Networks to ensure maximum efficiency
• Project Management interface between the business, IT, other FSG groups and other Finance Transformation offices
• Involved in design, add of LAN/WAN, SAN, Middleware, Cloud service utilization CPU, Memory, Applications, Database and disaster recovery planning and execution
• Preparation of Project reports and reporting to upper Management
• Identify and manage project resource needs and staffing process including subject matter/part-time resources
• Works with Marketing and IT teams to support new product development
• Project Managed QA Testing for new development and updates to all automated testing in an acceptance test driven development and Agile environment.
• Researched and gained insight from others for a budget approval submission and approval of 1.5 million for QA Testing.
• Tasked with unit testing, functionality testing, regression testing, integration testing, black box, white box, and UAT (user acceptance testing). Communicated status and testing results to management and business stakeholders via reporting.
• Demonstrated reliability by taking necessary actions to continuously meet required deadlines and goals.
• Worked with vendor for RFQ, better solutions for network design and new equipment and software decisions
• Operational post implementation and Change Management review
• Flexible and collaborative work approach to solve complex problems to develop customer specific solutions - taking into account multiple internal and external stakeholder groups and different level of stakeholder groups
• Compliance to policies and procedures or direct impact on the re-design of existing policies and procedures
• Lead deliverable acceptance and invoice approval process
• Establish and oversee effective issue resolution, change control, and risk management processes
• Handled Customer escalations, Work with Quality Assurance
• Defines and manages readiness elements that support achieving business and financial objectives
• Ensure project results are of the highest caliber, meeting technical and behavioral objectives, business case targets, and planned value
• Influence and work across multiple organizations and levels, as well as across multiple geographic regions
• Skill leading and participating in virtual meetings
• Elicit cooperation from a wide variety of sources
• Experience working independently and in a team-oriented, collaborative environment
• Proficient use of Microsoft applications (i.e., Project, Visio, Excel, PowerPoint, Word)

Network Engineer /Technical Project Manager

Confidential

Responsibilities:

• Provided technical support on new projects to include configuration, installation, software updates. Equipment
• Ordering. Advanced LAN/WAN troubleshooting, Advanced routing using BGP, OSPF, EIGRP and IP address
• Manangement. Created Project Plans and initiated project kick offs and adhered to strict timelines.
• Lead evaluation of go/no-go criteria for technical release and business cutover.
• Oversee implementation of site-buildout, upgrades and change management items daily.

Project Manager

Confidential

Responsibilities:

• Ensures project/orders are delivered on time, striving to exceed customer expectations
• Effectively communicates dependencies and project status to customer and executives
• Drives to achieve/exceed monthly revenue goals for the business.
• Applies solid knowledge of the organization, influencing others through effective matrix management skills to ensure a positive outcome for both the customer and XO
• Performs milestone tracking and implementation focus across a large cross-functional team with little to no supervisory guidance.
• Proactively manages change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to the customer.
• Organizes/manages network overbuilds and outside plant construction in support of customer project/order, working directly or through organizational resources as available as needed
• Builds strong relationships with downstream partners ensuring cohesive cross functional collaboration
• Demonstrates knowledge of and proficiency in installation procedures for standard, less complex products and services. Effectively applies company best practices, however understands when a creative out of the box solution is appropriate; analyzes operational performance data to provide continuous improvements for the Service Delivery organization.

Data Support Engineer

Confidential

Responsibilities:

• LAN/WAN support and troubleshooting
• Data Support Repair LAN/WAN support and troubleshooting
• Data/Voice set-up and maintenance and support, TCP/IP, Frame Relay, ATM, Cisco Pix, Cisco WAP, VPN, Checkpoint firewall configuration, rule-sets, and troubleshooting
• Cisco Ethernet switch, Cisco router support and configuration
• T-1, VOIP, DSL support (Test and Turn-up) and network cabling
• DNS, DHCP,SMS, RAS connections, hardware and software upgrades
• Used ticketing system to work tickets, followed up with customers, meet SLA

Confidential

Data Engineer

Responsibilities:

• LAN/WAN support and troubleshooting
• Data/Voice set-up and maintenance and support, TCP/IP,IPX/SPX, Frame Relay, ATM, Cisco Pix, Cisco WAP, VPN, Checkpoint firewall configuration, rule-sets, and troubleshooting
• Cisco Ethernet switch, Cisco router support and configuration
• T-1, VOIP, DSL support (Test and Turn-up) and network cabling
• DNS, DHCP,SMS, RAS connections, hardware and software upgrades
• Used ticketing system to work tickets, followed up with customers, meet SLA
• Unix Scripting, Avaya PBX, Project Management of new implementations and Chaired conference calls.