Senior Release Coordinator Resume

SUMMARY:

Around 6 years of work experience in IT industry
Hands on experience in Release Management and performed the role as Release Coordinator and establish release schedules, tracking and control procedures
Monitoring overall work processes to meet company standards.
Proficient in creating and executing plans to ensure releases with high quality.
Identifying scope for improvement by recording and managing deviations, risks and issues and take corrective actions
Strong Analytical skills and decision making abilities.
Sound knowledge on ITIL processes
Having exposure to Incident Management process and able to asses severity level of the issue and coordinate with multiple teams and track to closure
Ability to work effectively as a team member as well as an individual. Experience in working with offshore and On - site models
Able to set effective priorities to achieve immediate and long-term goals and meet deadlines.
Have onsite experience(Italy, Sweden and South Africa) and able to handle clients directly
Hands on experience in SDLC lifecycle and Agile methodologies
Proficient in organizing meetings in diverse setups across all levels of management, brain storming sessions, off shore-onshore meetings. Participated in Scrum Meetings

TECHNICAL SKILLS:

Tools: HP service desk, BMC Remedy, Visio

Version control: Visual Source Safe, WinCVS, SVN

Database: SQL Server 2005, Oracle 10

PROFESSIONAL EXPERIENCE:

Confidential

Senior Release Coordinator

Responsibilities:

Plan and oversee the successful rollout of software.
Ensure that software being changed is traceable, secure and only correct, authorized and tested versions are installed.
Coordinate with Configuration Management for build and deployment process and Change Management teams for approvals
Ensure high priority defects are fixed and released on time
Having full authority over the release by determining what is included in a release, removing an RFS (Request for Service) from a release and to delay a release if necessary, to ensure a high quality release.
Provide weekly status reports, Daily warranty reports for the defects that are in Acceptance and Production warranty
Generate release notes and share the report with clients
Identify opportunities for continuous improvement of the software release management process and procedures by conducting Post Implementation review (PIR) for each release and record areas of improvement.

Confidential

Release Coordinator

Responsibilities:

Involved in Pre transition activities for Release management and Incident Management
Created Transition Plan for Release Management and Incident Management
Interacting with clients directly to understand the process
Taking appropriate decisions by scheduling RFS to a release
Coordinate with Configuration Management for build and deployment process and Change Management teams for approvals
Preparing release status reports on time.
Generate release notes and share with clients.
Understanding and streamlining the process of Incident Management
Coordinating emergency incidents with the business team and the technical team to ensure quick response to the incident which in turn leading to quick resolution as per agreed SLA’s(service level agreement)
Assessing the severity and business risk of the issue and prioritizing the issue as emergency, medium and low tickets

Confidential

Release Coordinator

Responsibilities:

Interacting with clients directly to understand the process
Scheduling RFS to a release
Coordinate with Configuration Management for build and deployment process and Change Management teams for approvals
Preparing release status reports on time
Generate release notes and share with clients