SUMMARY:

• 11+ years of solid IT experience with outstanding release planning, execution, monitoring and resource balancing skills.
• Highly dependable and meticulous Release and Change Management experience with superior client service record.
• Working independently with little to no supervision.
• Comprehensive background in all areas of release and change management ideation and execution, implementing and supporting solutions.

TECHNICAL SKILLS:

• Extensive experience in planning, delivering & managing release schedules.
• High expertise in release and change management methodologies and principles.
• Excellent in communicating release plan & status, escalate issues as required to leadership.
• Strong skills in guiding team for release issues and recommending solution strategies.
• Exceptional ability to deliver presentations to senior leadership.
• Outstanding proficiency in Salesforce Deployment via Jenkins and Selenium scripts.
• Mitigate risks and obstacles to release by planning smartly.
• Management of environment planning and provisioning for release.
• Well versed with Project Management best practices and ITIL best practices for SDLC and agile development methodology.
• Successful Release manager skills to lead the multiple business solutions releases in Telecom, Networking, Insurance, Security and Finance domains while working with fortune 500 companies.
• Strong technical skills in Salesforce Admin, Copado/Autorabit/Flosum release tool, Shell scripting, PL/SQL, Oracle apps, Converse Kenan, Doc1, Singl.eView, Tibco, Siebel CRM, MS Access, MS Visio, HP Quality Center, BMC Remedy, Jenkins, Subversions, GIT, bitbucket, Jira, Confluence, Selenium scripts.

PROFESSIONAL EXPERIENCE:

Confidential

Release Manager

Responsibilities:

• Owner for all code and configuration changes going to production for Saleforce.
• Working closely with Copado and also assessment of AutoRabit, Flosum to be implemented for salesforce release and change deployment.
• Owner to move the Salesforce metadata changes from Dev sandboxes to QA,UAT and production following SCRUM agile via Jira, confluence, Bitbucket, Kanban.
• Developed release and change deployment schedule and publish it to leadership after making it streamlined with all upstream and downstream systems.
• Implementing the source control repository (version control) using GIT via Bitbucket and integrate with continuous integration solution.
• Communicate with all developers, Architects and QA for all the changes and releases until it goes to production.
• Working with SAFe agile and integrating that with continuous integration(via JIRA).

State Farm Insurance, Release and Configuration Lead

Responsibilities:

• Tabulated and assessed current and potential release and change management issues.
• Assisting in developing operating model procedures, processes and roles.
• Maintaining configuration of different environment for salesforce in production and test from code and config perspective for smooth release implementation.
• Created project timetable of phases and milestones for upcoming releases and changes and presented across.
• Coordinating with Architects and Developers from different teams to track all items going in releases starting from planning till implementation phase in test and production environments to communicate all interdependencies.
• Act as the gatekeeper in facilitating all agreed entry/exit criteria in the production environment including Go/No - go meetings and communicate to Management.
• Monitor and report success/failure of changes.

Cisco, Release and Change Management Lead

Responsibilities:

• Change and Release owner across different teams.
• Well versed in communicating with client in CAB, ERB, FRT and emergency change meeting for change and release approvals.
• Responsible for coordinating and getting signoff with different team to finalize the runbook for the releases including Maintenance releases and Enhancement releases.
• Facilitate resolution of issues during deployment and escalate issues where necessary.
• Giving walk through of the release runbooks to different teams for each task to minimize the risk to the release to have the owner for each task.
• Lead check point call for the releases and changes during the change and release window every 2 hours.
• Lead of REF reviews for the new requirement before going in to production environment.
• Worked in managing, supporting releases for OMF (Opportunity mgmt. and forecast) application for Cisco which is on Salesforce platform.

Telstra, Release and Change Coordinator

Responsibilities:

• Managed and coordinated all releases and changes and taking approvals from client in production environment.
• Develop and managed the roll out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release and work across functional groups involved in the release.
• Responsible to maintain RFC's and make sure the processes adhere to Change/Release management standards.
• Worked on a Kenan Comverse Billing solution and Release/Change Management lead).
• Owner for all Hotfixes deployment.
• Worked in UNIX scripting to support new changes to billing and partner system for day to day application support activities.
• Worked in managing RIFDI (Retail Invoice Formatting & Distribution Integration) team which includes formatting of bill data for all invoice channels, delivering invoices in PDF format via email, Real-time retrieval of electronic customer documents and Centralised repository for all customer bills.
• Worked in Doc1 technology from Pitney Bowes which supports in integration of bill data for Telecom.
• Given support for misalignment activities for Account and product Management perspective post release implementation.
• Extensively handled Incident/Problem/Release tickets using BMC remedy.