SUMMARY:

• Diligent project manager offering a proven record of success leading all phases of diverse technology projects in a Data Center local or remote
• IT Project Manager experienced using Agile, Waterfall or traditional methodologies
• Good reputation for building cohesion among disparate groups and individuals
• Maintaining, reviewing and supporting Change Management process
• Manage costs and budgeting for tracking of project performance
• Develop exceptional relationships with co - workers, management and end users.
• Excellent communication and analytical skills

TECHNICAL SKILLS:

Hardware: HP & Dell servers, Array Controllers, System Boards, EMC SAN HW,Cisco 4948, 3560, 2960, 3064, VPN 871, ASA 5500 and Air Cisco cards

Software: WhatsUp, Veritas BUDR, Symantec AV & BUDR, SQL, IIS, Word,Excel, Sharepoint,SolarWinds, Exchange, Office 365, Spectrum, SCCM, MS Project and WireSharkLanguages Proficient - C++, Java and XML and basic skill powershell

OS: XP/Windows7 & 8, Windows Server 2003/2008&R2/2012 and basic Linux

Network: TCP/IP, DHCP, DNS, Telnet, OSPF, RIP, BGP, WLAN, LAN, VOIP & Vlan

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project/Program Solutions Manager

Responsibilities:

• Facilitated and coordinated the proposal and launch of engineering storage, network, security, OS platforms projects and operations support and monitoring projects
• End of support 2003 audit/AIX LPAR Migration/iSeries V9000 Upgrade/Data Center Colocation Buildout/IBM IAM/Solarwinds
• Collaborates with project sponsor and business stakeholders to define scope, analyze requirements, evaluate feasibility, and determine strategic need on projects involving application migration on over 175 applications
• Lead and participated in the following project phases:--Requirements definition, System selection, UAT, Systems Analysis and Functional Specifications, System Design, Implementation, Testing and Training on application migration projects
• Provided daily communication, Scrum notes, sprint review reports, project retrospectives, and regular snapshots of project velocity and budget burn rate
• Lead project initiative utilizing Waterfall, Agile and hybrid methods involving the transition of programs to new platforms on internal application migration/upgrade to new hardware and OS platform
• Track server upgrade status on new HW or ESX VM migration via dashboard
• Creates project proposal and defines timeframe, funding limitations, procedures for accomplishing the project, staff requirements, and resource allocation
• Contributes to design and negotiation of external contracts and manages contribution of third-party vendors
• Simultaneously manages multiple projects which are large and complex. Manage project teams of internal and external staff, business analysts, and vendors on assigned projects. Lead business partner teams through the project life cycle.
• Creates and maintains project plans using input from managers, analysts and technical staff members and track all phases from discovery through deployment and closing
• Oversee staff management including discovery of project team members, solution delivery and contribute to IT process improvement, strategic planning and contributing to portfolio strategy from an architecture, engineering and operations perspective
• Participate in IT strategy, goal setting, managing analysis and development of user requirements. Develop cost/benefit analysis and assist in implementation of tools to facilitate packaged solutions
• Performs project administration and overseeing technical and organizational management and financial aspects of project via CA Clarity PPM

IT Project Manager/Service Delivery Analyst

Responsibilities:

• Updated Discovery, Planning, Design, Construct, Test, & Close Checklist, created project charter, reviewed Comm’s Plan, created Project Planning Workbook, performed analysis of requirements, constraints and risks, perform use case sign off, set schedule and standard for contributors with network/infrastructure/cyber security/software projects:
• MDM with Mobile Device(s) refresh, PCI & SOX Update, SCCM/Systrack Application Supersede & Auto Removal project, Network/Infrastructure 2003 Server Upgrade/Kaltura video streaming service/Blue Coat to Palo Alto Upgrade/ Azure Cloud Migration
• Engage internal and external stake holders and submit requirements for review by the global and architecture review board for current network implementation
• Faciliate, coordinate meetings with with Oracle, Microsoft, Redhat and IBM on scoping work and support needed for platform application and database migration
• Wrote User Stores based on requirements from stakeholders
• Organized and facilitated Scrum meetings, sprint planning, daily scrum standups, sprint check-in and review and retrospective
• Line up business and project team with migration required for for 1000+ applications residing on Microsoft, Redhat and IBM OS platforms and Microsoft, Oracle and IBM regarding database migration
• Collaborate with all Data Center teams and report percentage of project Milestones
• Via weekly meetings, acquire all status updates on virtual and HW migrations in the U.S., EMEA, LATAM, ASPAC
• Drive project from initiation to completion and update project plan in Clarity PPM
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress
• Adhere to company Waterfall, Agile, SCafe and hybrid methods in the delivery of assigned projects
• Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.
• Prepare reports and OMM slides for upper management regarding status of project
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals
• Reviewed, monitored and confirmed change management practices were adhered
• Performs a variety of tasks. Leads and directs the work of others
• Created operations checklist with appropriate teams: include operationalizing new service which included risk assessment and IT DRP for new services or existing services on new hardware
• Work with risk, production and service mgmt., windows, network, security, and video engineers on developing punch list and actions needed
• Report to a managers or head of a unit/department for weekly status updates
• Analyzed schedule progress and accurately forecast new time lines when necessary
• Communicated with network and security team and made sure proper analysis of network gaps are performed on security, infrastructure and network related projects
• Monitored SLA on created tickets and ensured timely completion
• Developed workflow and escalation procedures between local in country support and Tier 2 - 4
• Coordinated IT Service Now implementation for internal incident requests and for proper tier routing
• Prepared logic flow charts process for begin stages to completion of migration
• Prepared slides for executive management, steering committee and stakeholders

IT Project Manager

Responsibilities:

• Set and managed project expectations for TIAA-CREF NAS and SAN projects and ensuring all applicable functional areas are engaged on the project
• Initiated and lead project planning activities, requirements gathering via JAD, 1 on 1 or facilitated team meetings and Scope Defining and Management, Stakeholder Identification Management, Risk & Issues Management, Communication Management
• Requirements gather NAS/SAN with Linux, AIX, Windows team and corresponding DEV/DBA on moving of application and database
• Create and maintain a project schedule for each project by identifying and monitoring project task and phase and updated HP PPM with action updates
• Control and track project performance
• Report project status on a weekly basis to customer and the project team
• Executing and updating management plans as necessary
• Resolving and documenting issues that arise throughout the project
• Coordinate with other departments and organizational entities to identify and monitor issue impacting and dependencies
• Build and execute on comprehensive training plans to ensure support group readiness for implementation
• Used BMC Remedy and tracked scheduled change requests and followed up on any discovered escalations
• Coordinate and conducted regular meetings, as needed, to initiate working sessions, resolve project issues, etc.
• Manage stakeholder expectations and Build relationships with all functional areas
• Create Project Financial dashboards and monitor milestones, highlight/resolve the gaps
• Track all third party/ internal contracts within the project
• Work with vendors/ Internal Global sourcing team to renew existing contacts
• Promote continuous improvement by conducting, documenting, and communicating lessons learned
• Responsible for Service Improvement
• Own Problems: Drive the issues to permanent resolution
• Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue
• Act as a resource provider- Right Vendors and Resources on Call
• Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction
• Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team
• Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.

IT Project Manager/Business Analyst

Responsibilities:

• Scheduled meeting with project stakeholders, gather high level requirements with vision by discussing weekly; created project implementation plan which correlated to budget plans for the current VOIP, Network Refresh, Exchange Hosting and Exchange Projects
• Held weekly alignment meetings on updates regarding current projects by continuously defining, discussing and documenting project team goals and roles
• Updated client on project progression, scheduling, and time lines via Connectwise tool
• Facilitated meetings with Customers, internal contributors, Scope/Goals discussion and for requirements gathering, with services provided such as: Exchange hosted, hosted Exchange, Wireless Deploy, Network refresh, PC refresh, Cisco MDM Meraki deployment(s), Inception phase to include Stakeholder goals, scheduled delivery and budget, Sprint phase(s) to include elaborating and finalizing the product backlog, defined team rules of engagement, developing work product to work product meets vision and roadmap, Post Deploy which included lessons learned
• Analyze Communications Plan, Operations Readiness Checklist, Service Desk support model, Visio process model, Customer Service Mgmt model and collected requirements
• Introduced Ops Readiness Checklist which included introduction and training of new service, support model, risk assessment and Backup Data Recovery Plan (BUDR Plan)
• Responsible for analyzing, identifying, measuring and managing risk of projects
• Schedule BAU activities via MAC and coordinate with Data Center & engineers
• Kept an accurate administrative records of billing, expenditures and costing
• Ensured company QC processes were in place to monitor delivery of project
• Worked with procurement and receiving lead and made certain of ConnectWise inventory reflected current hardware at corporate headquarters and client sites by auditing via Kaseya and by local audit and compliance policies.
• Mentor project leads on project management methods used within organization
• Serve as day to day contact with CEO and stakeholders on all projects
• Manage all project life cycle, objectives and timelines using ConnectWise
• Hold accountability for managing complex IT projects and leading the organizations
• Process improvement practice, overseeing a team to deliver IT conversion, and process management and made sure with receiving tech that assets were recorded
• Produced project classifications to include SOW creation, validated functional requirements, scope, roles resources and responsibilities
• Served as POC for any escalation request from help desk or project team members; if change management was needed PM assigned for analyzing by engineer and immediate service restore
• Used KPI’s data from ConnectWise for trend analysis and motivation amongst teams
• Communicate with CEO weekly on internal processes and any service improvement recommendations from assessment, planning, design, implementation and closure of customer requests in the form of a ticket or project deliverables
• Set and managed project expectation between all team members and stakeholders

IT Data Center Supervisor / Deployment IT Project Manager

Responsibilities:

• Managed 36 personnel that provided production and project support for servers, storage, networks, site PC’s, and proprietary and vendor applications. Supported vastly different infrastructures and application environments internal and external clients
• Setup Kickoff Meeting with project team on all Cisco 6500 Firewall and Cisco NAM projects and the Xbox Titan Falls prod network, Azure Cloud Computer network and Yammer, and Cisco IPS implementation and validate completion of business cases, needed SOW’s, project charters and created Powerpoint for high level discussion
• Created workshop meetings and Used Powerpoint, excel, MS project for review of project objectives, scope of work for each contributor, roles and responsibilities, schedules and high light critical path items
• Assigned Lync - Skype for Business transition PM at Data Center for DEV/TEST/QA. Began engagement discussions with program manager, internal customers, and current project team with discovery discussions from initiation to closure
• Work with hosted owners on building scope document, Project Plan and creating tracking mechanism for upgrading of 2003 Servers and spin up 2012 VM in Hyper V
• Follow Agile, Waterfall, Waterfall lite and hybrid methods assigned to each project
• Served as point of contact regarding the procured to delivered hardware or deployed items for update of Global GFS asset managed items for inventory purposes
• Created and maintained project scheduling and formed a supportive team environment that was defined by collaboration on each project
• Used CAB for change management procedural and policy updates, changes or incident management for minor or major changes for service restore
• Addressed customer queries regarding asset or inventory issues or updates
• Active member of Enterprise Task Force that established and implemented structured change review process for all evolving technologies and application changes
• Site IT team Lead on multiple projects and controlled and tracked performance, ensuring 100% SLA; coordinating weekly meetings with vendors for overall OLA updates
• Develop and maintain project plans, SOW’s and effectively manage project change
• Manage relationship with partners, customers and 3 rd party vendors concerning inventory management on newly deployed items by vendors
• Worked with Global Compliance team weekly on auditing of local infrastructure assets, performing monthly audits and improving process of updating of assets
• Setup project scheduling and monitored for any change of assignment
• Managed the deployment of Azure SQL and Compute clusters that totaled 1500 plus servers plus 80 network devices and completed within 7 days

Jr. Business Analyst/Systems Analyst III

Responsibilities:

• Develop, Maintain and Manage relationships with all customers
• Maintain logs MultiMedia applications, security and network for operational readiness
• Used SalesForce Suite for tracking, trending of issues and provided asset management
• Collect necessary logs for analysis regarding issues and come to a root cause
• Assist System Architects in maintaining privately built networks on customer environments and perform system administration support
• Facilitate with program manager the migration of application and databases at remote sites with field engineering, architecture team, DEV team at over 100+ sites
• Initiated business case and feasibility study for the Solarwinds project for the Service Desk, NOC in Texas and NY and Engineering and prepare for submission
• Created schedules for field engineers and assigned resources on network refresh deployments, Database upgrade deployments and new validated hardware deployments utilizing Saleforce project templates created for each project
• Created Pre-Deployment checklist which included Dev/Test/QA completion, network architecture, scheduling, risk mitigation and contingency, and backup plan
• Controlled and monitored budget regarding resources assigned via scheduling, vendor assignment via SOW and reviewed project contributors and task needing completed
• Update monitoring tool WhatsUp and Solarwinds with all current remotely accessible networks for periodic health checks and almost real time operational check ups
• Created Wiki site and create new Site specific information in any MGAM sites for reference by MultiMedia Games personnel and by customers
• Provided Sales Team with updates regarding current sites and evolving technologies and proprietary systems and assisted with customer issues during and after deployment
• Used SalesForce for creation of reports creation of monthly KPI’s for analysis
• Act as remote project lead after handoff from program manager when server, network gear, VPN, front end app and database implementation was ready for deployment
• Perform Daily query of local and site specific databases for verification of SQL backup completion; Performed analysis of reports for Casino Financial Departments

Senior Data Center Administrator/Deployment Project Lead

Responsibilities:

• Coordinated the install of software, patching, upgrading and maintenance of Servers with Server 2003, 2008, and 2008R2 to the clients specifications as per CAB
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling
• Lead project on O365 1800 server, 66 network deployment and all Cisco 6500 Firewall upgrade projects from kickoff to closure
• Initiated discovery meetings for the XBOX live pilot and production environment project and made sure requirements were captured leaving less over head
• Use project scope to create RACI on roles and responsibilities for tracking of servers requiring upgraded OS to new 2012 server and Hyper V VM
• Create holistic meeting atmosphere during the inception phase with Hotmail backup forest, O365 main forest and Windows 6.1 - 6.5 projects and created project plan
• Led projects involving the Implementation of System Center MDM for partnered clients at a budget of $750,000 and BES5 MDM for internal MS clients at a budget of $1.25 Million from project initiation to closure
• Created and implemented with known Task Force recommendations to improve scalability and performance in regards to incident/change request
• Setup strategy/alignment meetings with project team members involved for updates, also regarding issues, resolution planning and execution of resolution as needed
• Certified integrity, delivery of multiple projects and work with respective teams in remediating any queries regarding Asset Management tools.
• Collaborated with Vendor PM’s and Microsoft and assessed network capacity needs
• Mentored junior personnel and creating deployment management procedures and best practices from procurement to delivery within the GFS infrastructure
• Developed process standards on daily duties and responsibilities, assuring a minimal to 0% downtime on all production in Dev/Test/QA environment as well
• Used reporting tool for monitoring of cost to delivery, phases and milestones for each project
• Managed and Maintained Team SLA on newly procured and delivered projects, which involved servers, switches and any other devices involved in the deployment
• Use MS proprietary project and ticketing system for reporting and finding trends regarding resource allocation and cost for projects or change management
• Collaborated with local logistics engineer on improving local asset management processes, making sure DC was in compliance and passed audits
• Used MS Dynamics for delivery and asset management of all hardware & applications

Senior Computer/Network Operator

Responsibilities:

• Configured HP, Compaq and IBM servers for testing Windows environment and enabling HB Adapters, Net Interface Cards and verifying BIOS and any firmware was installed
• Backup and restore network data with Veritas Backup
• Manage media inventories on all tape issues to include tape availability, bad media and drives in IBM 3494 and 3584 ATL’s and perform quarter disaster recovery with Salem DC
• Registered WWN’s on servers for proper point to point connection on SAN side
• Ran all Single and Multi-mode cabling for SAN, Matrix Switch, to IDF and Telco Room
• Administer (Active Directory), Windows PC’s, and network security devices for 50 users
• Mentored junior personnel on certain equipment on the Data Center Floor
• Monitored servers, network and facilities devices using Solarwinds, CA and BMC
• Provide systems management roles including incident management troubleshooting and resolution security management and systems and network integration
• Use BMC Remedy and Asset tools for service management of DC hardware
• Served as a point of contact regarding the DEV/TEST/QA lab on local Lowes testing databases, EMC storage and proprietary applications within DC and addressed any inquiries in a form of ticketing request or change management
• Created internal process and checklist for updating of assets in the DC from the ordered to shipping and from the receiving to delivery of assets for accurate data integrity
• Assist Network Engineering Team with local Wireless Network implementation

IT Security Tech

Responsibilities:

• Managed new install projects for servers, IP cameras, DVR’s, switches and network HW and performed install of Coax for DVR’s, and Cat5 for network devices on all projects
• Maintain network and provided security updates and provided scanning of local network, and performing wireless spectrum analysis and remediation if needed
• Participated in project meetings and analyzed requested and verified sufficient requirements were met so planning and design can begin
• Accurately analyzed problems or anticipated problem areas
• Performed all levels of hardware and software systems support for all onsite hardware
• Created manuals and provided technical support sessions for employees and customers
• Administrated and maintained environment security. Involved with administering security alerts to staff and updated customers with reports
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions and created an efficient and consistent process on all projects
• Assumed control of testing procedures with OS, security software and AD restrictions
• Adhere to company rules and regulations as set forth in the company official source
• Maintains technical and quality bridge between internal departments and all clients and updated client and upper management regarding change
• Notified management of possible cost savings or cost incurred in a timely manner
• Worked with customer Network Engineers and Sales Team on timely delivery of projects
• And proper project completion of all WAP’s, IP cameras, RFID readers, Switches and servers with 0% Quality assurance failures

Fire Controlman

Responsibilities:

• Mentor junior personnel and ensured proper understanding of radar documentation
• Studied blueprints, schematics, manuals, and other specifications to determine removal/installation, calibration, repair, aligning, adjusting and soldering procedures provided and written by United States Navy.
• Scheduled maintenance periods within requested timeline, and verified resource allocation
• Performed semi-annual evaluations on junior personnel
• Assisted in Administering Windows NT and 2000 by verifying patches were performed and assisting users with local issues by ticketing system
• Created audit schedule for compliance purposes
• Used MS Access Database for regional threat updates, summary and analysis by Weapons officer
• Communicated with Dept head regarding requirements of implementation and testing of infrastructure changes and provided documentation for training purposes
• Using requests, ran all necessary Cat5 and Coax inside ship and crimped as needed
• Assisted in the upgrade of 2003 server in local command USS Lake Champlain all the while testing and verifying equipment was on specific Domain or Group
• Performed rotating schedule and monitored server and desktop traffic