SUMMARY:

• Experienced manager in building successful teams and organizations.
• Successfully built IT groups with full HR responsibilities including need evaluation, interviewing, compensation negotiation, incentive plan development and final hiring/firing authority.
• Developed a positive work environment with 10% annual employee turnover rate for a group that had experienced nearly 100% employee turnover rate the previous year prior to my leadership.
• Mentored project managers and team members to deliver consistent results that meet clients’ expectations using PMI concepts.
• Track record of client satisfaction and market expansion.
• Received client success stories and letter of referrals which were used by sales and marketing departments.
• Identified and delivered solutions that improved the service the client was receiving, while reducing the overall cost to the client.
• Played key roles in proposal development, contract negotiation and delivery.
• Worked closely with Fortune 100 clients to build their confidence in the service provided and identified additional value - added services.
• Innovative problem solver with the ability to identify and implement process improvements based on quality needs.
• Worked with PMO’s (Project Management Office) to develop standards, templates and training guides based on PMI philosophies.
• Developed delivery standards for professional services groups, which included requirements documentation, estimating, communication, change management and project close-down.
• Managed the Recognition Quality Initiative Team and standardized the measurement criteria used by the team.

TECHNICAL SKILLS:

• System Life Cycle Overview
• System Life Cycle - Testing
• System Life Cycle - Production Support
• IMS On-line Programming
• IMS Batch Programming
• FOCUS Application Integration Technology and Intro. to Visual C++ and Object Oriented Programming.

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, Westerville, Ohio

Responsibilities:

• Managed development projects for new benefits provided by Affinion directly to members and to members of Affinion’s clients.
• Managed multiple member migration projects to move services to new vendors.
• Managed the development of support tools to improve Affinion’s ability to provide member servicing.
• Worked directly with clients to coordinate work being performed by Affinion and client technical teams.
• Developed multiple project management tools and templates that are being used by project managers and directors to provide financial tracking and project estimate communication.
• Interviewed project manager candidates and provided feedback to hiring directors.

Project Manager

Confidential, Columbus, Ohio

Responsibilities:

• Provided project management services to Sterling Commerce on the Outsourcing Datacenter Migration project. Involved moving 80 servers to the new Sterling Commerce Dublin datacenter on new hardware, upgrading OS/application versions and moving from physical to virtual server solutions.
• Provided project management consulting to Affinion on various IT development projects and accepted offer to become a full-time employee.

Project Manager

Confidential, Columbus, Ohio

Responsibilities:

• Managed the Columbus Plant Move project to consolidate 4 plant/warehouses into one 150,000 sqft plant that will process over 500,000 reclaimed IT hardware pieces per year. Involved managing general contractor’s construction work, overseeing activities by the IT project manager and managing project vendors.
• Managed the Home Office Move project to move 100 employees from a location that no longer met the company’s space need into a new professional office in a very tight timeline.
• Managed the company’s first EDI solution to exchanged PO and invoice information using Sterling Commerce’s processing.
• Conducted PMO training classes to educate employees concerning PMO’s processes and PMI project management knowledge.

Project Manager

Confidential, Grand Rapids, Michigan

Responsibilities:

• Managed the development of a warehouse work order tracking system to allow ticket information to be collected at the client sites using PDAs and syncing the information to the HQ server.
• Established business cases for new projects/support contracts and provided project management oversight to clients and internal projects.

Project Manager

Confidential, Grand Rapids, Michigan

Responsibilities:

• Developed project management templates and procedures to be used on projects managed by Confidential PMs.
• Responsible for the project management oversight for as many as 10 projects at any one time.

Director of Technical Services

Confidential, Okemos, Michigan

Responsibilities:

• Managed Foresight’s technical services staff of 12 individuals which experienced a 150% increase in monthly revenue within the first year of management. This was accomplished while reducing technical services expenses by over 15%.
• Managed the development of Foresight’s Real Link product which created a Front-office/Back-office solution using Foresight Financials (accounting) and Saleslogix (Customer Relationship Management).

Project Manager

Confidential, Southfield, Michigan

Responsibilities:

• Competed against representatives from Confidential to address Ford Motor Company’s Plant Floor Systems Oracle DBA support needs. After receiving Ford’s selection, the project was able to reduce Ford’s operating costs while experiencing an 80% annual increase in their support base.
• Received a letter of referral from Ford Motor Company to Confidential for my success regarding the Oracle DBA project.
• Played a key role in new Managed Services proposal development and delivery. In my last 2 months with DCI, three of these proposals were closed which resulted in a combined annual value of over $3,000,000.
• Trained and mentored new project managers to deliver projects to the standards expected by my clients at Ford Motor Company and at Visteon.

Programmer/Analyst

Confidential, Mt. Prospect, Illinois

Responsibilities:

• Designed, wrote, and tested new application programs and performed maintenance on existing COBOL programs.
• Member of a team that designed a new inter-company system that allowed the passing of cellular telephone billing records to the appropriate billing company.