SUMMARY:

• Business professional with an extensive background and experience in Information Technology Project Management.
• Coordination, and Technical Implementation.
• Effectively transitions roles from an individual contributor, a team member, or project manager by thinking creatively ‘outside - of-the-box’. Highly adaptable in fast past environments, critical path projects and performs as an effective contributor who exerts a positive influence on peers and the organization. Superior tactical skills effectively applied to large, complex environments with the ability to travel as needed.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

• Divestiture project. Data Center Migrations. Application and Infrastructure migration. Data Migration. Office Moves. Responsible for managing multiple migration projects to extract data and systems from on premise environment to alternative hosting (on premise, cloud, etc.) Aligning schedules, managing execution risks and resources to timeline and budget. Provide day to day project oversight for a matrixed team of individuals. Interface with business stakeholders to manage and validate content extraction as needed. Assign and monitor work of technical personnel, ensuring that project steps are in alignment with overall objectives, on-time and within budget. Provide updates on project milestones and performance to a wide audience of technical and non-technical stakeholders.
• Tracking of Infrastructure Migrations
• Carrier/Vendor relations and rollouts, network cut overs, WAP Migrations, Multi Site facility moves
• Tracking of Applications and workflow migrations and familiarity with:
• One Drive, Share Point, Great Plains, Paramount, Ekho Soft, Baracuda, SAM, Breeze, Hyperion, Vena, Scada Reporting, VSOM, CPAM, SAN, Citrix, Share Point, BOX, Exchange, Outlook, AD, ERP Systems, Timberline, Oracle, SAP, Manage Engine, VM Ware, VPN (Tunnels), AWS, File Shares, Data Retention, Facilities planning, Network, Sharegate.

Confidential

Technical Consultant/MasterCard

• Multiple location roll out providing white glove practice of Skype for Business (successor to Microsoft Lync) Collecting of all Legacy Avaya equipment and terminating new equipment (headsets, 8800 Trios, wireless pucks, and administrative switchboards. Included VIP/Executive white glove service and end user set-up, testing, troubleshooting (software patches) and training on all new equipment.

Confidential

Project Consultant

• Project Coordinator and office administration. Managed IT vendor relations. Coordinate contractor and vendor deliveries. Facilitate client department requirements. Close contact and communication with end user providing circuit info and network availability.

Confidential

Level 1 NOC Technician

• Call center technician averaging 120 calls per day. Data Center administration, prepared contracts and billing assistance. Utilized NetVigil and other specialized tools.
• Escalate monitored alerts to appropriate personnel/agencies. Troubleshoot connectivity alerts to determine source of problem on T1s, DSL and Dial-up.
• Customer Service includes telephone, e-mail and chat based technical support. Assist network and server administrators with a wide variety of tasks, including server upgrades LAN/WAN troubleshooting. Perform DNS Registration, renewals, and entries to the DNS servers.
• NAT rules creation, using Winbox and MicroTik. Physically monitoring data center environment, including facility needs such as UPS status, HVAC status, and physical security. IBM Storage and Tape Rotation, Recall processing. After hours support services for multiple large companies.

Confidential

Technical Consultant

• Office Manager. Performed general office assistance/administration. Managed IT vendor relations. Coordinate contractor and vendor deliveries. Facilitate client department requirements. Close contact and communication with end user providing circuit info and network availability. Attend and participate in progress meetings. Provide reports to management for WIP billing.

Confidential

Project Manager

• Project Management services across multiple work streams for a global Unified Communications Program. Managed large scale wireless service delivery. From planning, design, through implementation. The projects encompassed elements of network implementation, WAP Network, IP voice system deployments, cable remediation, construction and coordinating carrier services. Created and maintained project plans and consolidated executive program dashboard. Managed and scheduled direct report resources and logistics. Established and coordinated the communication between the PMO, project team and customer.

Confidential

Project Manager

• Project Manager of 6,000 seat Network, IPT and Facilities migration. Created/maintained project plan, scheduling, resource management and budgeting for 12 direct reports. Synchronized work streams with multiple projects as well as third party vendors. Responsible for briefing and reporting to management on project status and budget.

Confidential

Project Lead

• Project Manager of Network consolidation of a 4,000 node multi-carrier Automated Teller Machine network to an IP based network. Established Process and Procedures, providing governance and efficiency. Assisted on the creation of a Custom Migration Database that provided cohesion of the entire project from site inventory through customer support handoff. Performed site verification, circuit provisioning, migration support and post migration review.

Confidential

Project Coordinator

• Provisioning Project Manager for 9800 site VOIP network deployment. Established and created the migration Methodology that congealed the efforts of multiple projects. Evaluated, established and built Process and Procedure for team of 8. Responsible for all Carrier and Vendor Relations as well as the overall master schedule based on customer’s procedures and guidelines.