SUMMARY:

• Over 17 years of experience in IT Strategy, Application Development and Support for Fortune 500 companies
• Transformation from Managed Service to Devops giving a saving of 10ML across R&D Space
• Successfully managed and delivered ~ 6.5 ML program e2e (SDLC), starting from Initiate to Post - production support
• Proven ability to deliver programs using ISPDM (Infrastructure Project development) methodology
• Experience in coaching and mentoring in Agile scrum
• Established operational improvements in the systems supporting Clinical Trial processes through a managed services DevOps framework resulting in a 60% backlog reduction and 33% cycle time improvements. This resulted in savings of over $20M
• Improved core, customer facing revenue generating applications, enabling sales of over $14B through effective redesign, development and quality controls
• Developed and managed demand capacity models in support of development and application support
• Led ERP deployments to replace key legacy applications that supported clinical trials resulting in streamlining business processes and improving performance
• Managed offshore delivery and release management for several applications ensuring adherence to SLAs and Metrics

TECHNICAL SKILLS:

Programming: Visual Basic, PL SQL, Business Objects 5.1.3, Broadcast Agent, Business Objects/ Web Intelligence SDK, Crystal Report .Net, Informatica 6.1Tools: Informatica 6.1, TOAD, SQL Plus, Systems Management Server, Visio, MS Office Project Professional 2003, MS Visual Source Safe, Siebel Analytics 7.7.1.9, 7.7.1.10,7.8.5.2, OBI 10.1.3.3.2

Methodologies: OLAP, OLTP, ETL, SCRUM, Waterfall/Agile, SDLC, Data Warehousing, BI, Project Management, Solutions Architecture, Validation process

Database: Oracle 8i/9i, MS SQL Server 7.0/2000, MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

• Responsible for the Employee Systems portfolio of applications including jobsites for the HR division of Confidential with a budget greater than $3MM
• Ran Scrum of Scrums for HR & Jobsite applications for bi-monthly releases
• Responsible for defining the strategy and doing the planning for data center migration
• Ensure that production incidents meet SLAs
• Lead a team of 13 resources ensuring demand capacity management, on time delivery and high quality work products
• Developed and managed reporting to C-Suite leadership on program status
• Technology used were: .Cocoa,OLE6,Java7,Oracle,Mongo DB

Confidential

Program Manager

• Responsible for the Mobile portfolio of applications for the ecommerce division of Confidential with a budget greater than $10MM
• Ran Scrum of Scrums for Android/iOS/Boots applications and managed their roadmaps
• Ensure that the Product owners gets the best ROI. Meaning, increase the revenue from 0.8ML to 1.3BL (Monthly)
• Responsible for reducing the cycle time
• Responsible to collaborate with the technical team and ensure that right tool is in place so that it avoids from App crashes and leading to good App rating
• Lead a team of over 20 resources ensuring demand capacity management, on time delivery and high quality work products
• Developed and managed reporting to C-Suite leadership on program status
• Technology used were: .Net,Java,J2EE,Oracle,Crashlytics,Selenium

Confidential

Program Manager

• Responsible for the R&D Managed Services portfolio of applications with a budget of $2MM in a multi-vendor environment
• Ensure that customer meets the Program needs, like transforming from Waterfall -> Agile -> Devops implementing the appropriate tools,techniques, best practices etc. as per SDLC
• Led the integration of eClinical applications using the “Smart trial” framework
• Ensure that 47 applications to be de-commissioned and the same goals to be achieved from the Smart trial framework. Hence, reducing the operation/RUN cost by 62%
• Conducted project & demand-capacity planning to meet the business needs of Confidential
• Was the single point of contact for Cognizant’s Managed Service offering
• Worked with Confidential Stakeholders and Delivery Managers to deliver functionality
• Ensured adherence to company policies and regulations
• Maintained infrastructure asset inventory
• Ensured adherence to program SLAs and managed reporting to Confidential ’s senior leadership
• Technology used were: Siebel, Oracle,Informatica

Confidential

Application Service Manager/Project Manager

• Managed Application Development and support for the US Field Sales projects for Confidential with a budget of over $3MM
• Developed and deployed roadmaps in support of business priorities around Electronic Field Coaching, Drug Sample Fulfilment, Timecard Compliance for Field Sales Representatives, Managed Market CRM, Data Center migration, etc
• Led a team of over 20 resources in an offshore/onshore model
• Worked with a cross functional group to ensure infrastructure and application requirements were fulfilled
• Managed stakeholder expectations through transparency and regular status updates
• Technology used were: Siebel, Oracle, Informatica, Salesforce

Confidential

Project Manager

• Provided L2/L3 support of the Siebel application which supported Clinical Trial Management
• Had responsibility for user provisioning, release management and enhancement delivery
• Delivered a high availability infrastructure architecture
• Led a team of 4 resources that worked in a multi-vendor environment
• Conducted Project Planning and Tracking, Delivery Execution, Testing & People Management
• Managed Stakeholder expectations through regular SLA and OPEX reporting
• Technology used were: Siebel, Oracle, Informatica