SUMMARY:

• Business Intelligence Project Management Data Warehouse Software Development Life Cycle
• Risk/Issue Management Goal Oriented Team Player Data Management Strategic Alliances & Partnership Building Service Assurance Service Delivery Continuous Process Improvement
• Executive Presentations Quality Improvement Onshore/Offshore Vendor Management

TECHNICAL SKILLS:

• VISIO
• Salesforce
• SharePoint
• Enterprise Architect
• Mercury Quality Center
• CA Clarity PPM
• Jira
• Service Desk
• SQL
• Network Topology
• Microstrategy
• Strategy Companion
• Business Objects
• QlikView
• OSS/BSS
• AIX/Solaris Administration
• Remedy
• REM

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Infrastructure Project Manager

Responsibilities:

• Effectively act as the liaison between IT Supplier Business Unit and the business. Work with the business to develop project plans, timelines, and requirements for my business unit. Infrastructure projects facilitated the transformation of the supplier business units into the standard suite of GPC services.
• Work with resources across the globe to deliver my projects on time and on budget.
• Work with vendors to deliver products and services for my business units.

Business Consultant

Responsibilities:

• Effectively act as the liaison between IT architecture and the business for a major wireless network migration project.
• Work with the business to document business requirements for all projects related this wireless migration. Map those requirements to technical requirements and test those requirements for each release.
• Develop artifacts for the business and technology and utilize SharePoint as a document repository.
• Roll out new tools and processes to the IT architecture team.

Business Intelligence Consultant

Responsibilities:

• Effectively act as the liaison between IT and the business (Accounting, Claims, Policy, Patient Safety, Finance, HR and Executive Summary) utilizing SQL/QlikView dashboards to provide actionable insights and KPI for the business. Weekly releases.
• Work with the business to document business requirements for all BI projects. Map those requirements to technical requirements and test those requirements for each release.
• Integrate new data sources into the ODS and data warehouse.
• Work closely with internal customers from a strategic perspective to identify and maximize opportunities to utilize information to improve business processes, and drive enhanced operating results.
• Analyze data from salesforce, claims, policy, finance, investments, patient safety that integrates into the data warehouse and QlikView. Perform pre - UAT for all QlikView reports/dashboards. Utilize SQL to validate data for UAT.
• Develop artifacts for the business and technology and utilize SharePoint as a document repository.
• Drive efficiency and predictability through the use of standard processes and measurements.
• Implement and manage Jira as our issue tracking and project task system.
• Deliver C level and SVP level presentations.

Data Warehouse Project Manager

Responsibilities:

• Effectively act as the liaison between IT, the vendor and the business (HR, Employee, Students, and facilities). Manage the work load of a team of SSIS/SSRS developers and DBA’s to deliver best in class data solutions to the School System, parents, and students.
• Serve as business analyst for the team by working with the business to create accurate business requirements for our projects.
• Provide operational leadership to ensure resources are allocated and directed appropriately to accomplish projects and priorities
• SharePoint administrator for the team space. Drive projects to utilize SharePoint as a repository and analytics space.
• Drive project delivery strategy with the corporate strategies of key departments within the district. Responsible for ensuring the delivery follows the SDLC processes and verify that deliverables, processes and measurements comply with standards. Collaborate with key stakeholders, executives, management and staff to ensure that project requirements and delivery of solutions conform to IT best practices.
• Projects include infrastructure, data integration, data governance and reporting.
• Works collaboratively with my team to setup and move code in the Development, Test and Production environments.
• Identify project tasks required to support a successful project implementation including performing impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, validating production readiness and communicating implementation status.
• Utilize SQL to query data for any data integration issues from SAP, AD, school data system or internal data.

Global Business Intelligence Project Manager

Responsibilities:

• Effectively act as the liaison between project teams (requirements, development, test, operations and the business stakeholders) in a large Global cross-functional organization. Deliver OLAP cubes for clients to query using Business Objects.
• Utilize Clarity PPM tool to track the high level WBS, Risks, Issues, and Changes for the project. Utilize SAP to pull budget information to track resource allocation and spend. Utilize SharePoint as an artifact repository.
• Identify project tasks required to support a successful project implementation including performing impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, validating production readiness and communicating implementation status. Create executive team documentation for Stage Gate leadership team.
• Risk Mitigation - responsible for driving risks/issues to resolution across applications and work teams. Analyze, document and communicate lessons learned to ensure future project success.
• Migration of SharePoint portal and repository from a stand-alone environment to the cloud.
• Create powerful presentations that represent the project scope, finding, decisions, metrics, solutions, or issues when necessary.
• Deliver web based dashboards and reports to clients.
• Projects focused on Dashboards, Global Deployments, MDM/DMM and SDLC release.

Senior Technical Program Manager

Responsibilities:

• Interface between the customers and Technology for the InsurView Business Intelligence team. Partner with both business and technical groups to develop and maintain an effective working relationship to seek solutions and make recommendations that meet customer deadlines and stakeholder needs. Manage the data warehouse system implementation of OLAP cubes to external customers. 3-4 releases per year with monthly refresh of data.
• Project Manager/Business Analyst for data warehouse Analytics projects. Accountable for all activities associated with ensuring successful performance and delivery once the contract or agreement with the customer and/or business partner has been established. Manage vendor relationship. Analyze salesforce data and migration project to Siebel.
• Perform UAT test management on customer cubes via Strategy Companion and ensure code is promoted from test to production only after it passes UAT. Create Dashboards and scorecards to support the customer.
• Develop BI reports that demonstrate value from the data utilizing Strategy Companion.
• Perform ad-hoc analysis to meet client’s requests.
• Leverage Microsoft SharePoint as an essential tool for managing project details. Generate documentation and training materials for customers and Sales Organization.
• Defect Management and Change Management utilizing Quality Center.
• Executive Level Presentations. Communicate in writing a wide range of technical or complex subjects and/or subjects and/or situations with people of diversified backgrounds and varying levels of understanding. Effectively communicate relevant program/project information to all stakeholders both on a pre-scheduled basis and on an as-needed basis.
• Ensure that all business requirements are met according to the SOW or contract. Work with Product in order to generate use cases and test cases.
• Improve Service assurance by coordinating with other core project team members to resolve system issues, maintain complex business logic and identify and implement innovative solutions.

Senior Project Manager

Responsibilities:

• Interface between the business stakeholders (Operations, Consumer, Large and Small Business, Marketing, Sales, Operations) and IT for EDW (Enterprise Data Warehouse). Subject matter expert for Incident, Problem, Change and Infrastructure Management for the data warehouse (Offshore delivery model). Manage the day to day production support for the data warehouse systems. Data warehouse utilizes Sybase, Informatica and Microstrategy technologies.
• Project Manager/Business Analyst for projects relating to VOIP/Video, Metrics, Sales and Customer Care. Analyze OSS/BSS systems in order to improve service assurance and reduce order fallout. This involved working with the centers that handle the calls relating to white pages, E911 and Uverse in order to ascertain the issues and then resolving those issues.
• Generate BI reports utilizing Microstrategy/Business Objects that validate the data for UAT.
• Manage test plans and perform User Acceptance Testing/Service assurance across multiple functional areas for products and defect fixes utilizing Quality Center.
• Utilize SQL to query data for any issues/research needed.
• Gathering and Maintaining Business Reporting and System Requirements (Business Intelligence). Adhoc query and analysis.
• Utilize SharePoint as a document repository.
• Develop relationships within the organization to help identify areas for process improvement and increase operational efficiency.
• Dynamic presentation and facilitation skills. Experience in presenting executive level presentations.