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Project Manager Resume

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Wayne, PA

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SUMMARY:

  • IT - focused project manager with depth of experience and knowledge in all stages of the product lifecycle from business initiation through user delivery.
  • Proven track record of managing complex software deployment and upgrade projects including research, proposal writing, organizational project management, and end-user training.
  • Deliver mission-critical projects by managing multiple simultaneous deliverables to completion.
  • Demonstrated expertise in presentation creation and delivery.
  • Experience across multiple industry environments including manufacturing, life sciences, media, technology consulting, and customer service.

TECHNICAL SKILLS:

Methodologies: Systems Development Life-Cycle (SDLC); Agile and Waterfall Models of Project Management

Technical / Software Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, and Visio); Microsoft Project; Microsoft SharePoint; Project Management Software (JIRA, Trello); Issue Tracking Systems (HEAT, JIRA, ServiceDesk Plus, Service AnyWhere); Webinar and Collaboration Tools; Customer Relations Management; Enterprice Resource Planning software (SAP, Salesforce) Siemens Teamcenter PLM; Quality Management Systems; Presentation Tools (Prezi, Keynote); Communications and Web Design.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Produced and maintained project artifacts, including project plans, timelines, change requests, and project logs.
  • Documented processes and procedures related to development projects, aligning with best practices.
  • Conducted analysis on project activities and assignments to identify risks and to calibrate project components.
  • Developed project templates summarizing project work effort, schedule details, and other project metrics.
  • Engaged executive-level stakeholders on project updates and leveraged relationships effectively to mitigate risks and navigate project roadblocks.
Confidential, Wayne, PA

Project Manager

Responsibilities:

  • Facilitated client and internal strategic design sessions to create short and long term product roadmaps.
  • Generated project plans and timelines by communicating daily and weekly project status to client stakeholders, and providing internal and external performance reports. Reported on schedule, quality, scope, and budget.
  • Maintained communication with client technical staff by coordinating delivery of product deployments with customers and internal teams.
  • Coordinated project financial management, including management of billing schedules and invoice follow-ups.
  • Tailored communication plans to meet client needs throughout the project lifecycle.
  • Identified incremental consulting service opportunities, engaging with sales team to upsell additional services to existing customers.
Confidential, Langhorne, PA

Project Manager / Business Analyst

Responsibilities:

  • Oversaw design, development and implementation of software, web-based systems and products, including website enhancements, mobile website implementations and messaging (SMS) programs and campaigns.
  • Executed more efficient and cost-effective call center solution by synchronizing deployment of cloud-based software package, including vendor selection, staff training, extensive hardware upgrades and managing development with off-shore vendor.
  • Point-of-communication between technical staff and non-technical stakeholders to ensure groups shared understanding of projects and agreed-upon deliverables.
  • Analyzed and verified requirements across all managed projects for completeness, consistency, comprehensibility, feasibility and conformity with corporate standards.
Confidential, Princeton, NJ

Project Manager

Responsibilities:

  • Ensured software availability for more than 10,000 subscribers by managing platform releases for online database and library. Coordinated site improvements and enhancements.
  • Spearheaded upgrade and rollout of new features of Customer Relationship Management system responsible for 6500 institutions, correspondence and contacts.
  • Managed interdisciplinary platform release of digital resources for higher education by working closely with other project managers and managing various project aspects.
  • Coordinated launch of company-wide SharePoint environment from requirement gathering to deployment.

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