Guest Service Associate (Front End Manager) Resume Des Moines, IA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, IA

Guest Service Associate (Front End Manager)

Responsibilities:

Ensure guest satisfaction by handling complaints, questions, & directing guests to products.
Problem solve under high stress situations such as overseeing coupons and price changes.
Directly supervise and trained 20 employees in daily tasks such as accepting monetary transactions, customer service, and administrative duties.
Handle technology related to cashier duties, including fixing mechanical errors and breakdowns; replenish employees’ supplies and cash in their registers.
Market innovative techniques in selling Red Cards which resulted in an increase in sales.
Close and open 21 registers, audit defects, & report unidentified sales and unprocessed orders.

Confidential, Des Moines, IA

Freedom Quest Event Planner Intern

Responsibilities:

Planned and executed 16 large - scale events serving 50-200 guests and created curriculum that will be used for future outreaches.
Created an encouraging vision-filled atmosphere where volunteers can serve purposefully and followed up with them to encourage future involvement.
Made connections with teh families while cooking and serving a meal for 50-200 guests.
Collaborated with a team of 8 interns to plan, execute, problem solve, and to refine teh events.
Created & lead curriculum for teh bible story 3 times per event with 20 children in each group.
Interacted with children and their families for them to feel loved and welcomed through conversations, playing games with them, and teaching them about Jesus.
A total of about 1,300 children and parents were served in 8 communities, with 16 events to build connections that will result in 8 youth centers serving 8 counties in Iowa.

Confidential, West Des Moines, IA

Garland & Associates

Responsibilities:

Designed invitations for professional business events.
Incorporated Google Analytics into daily work to analyze trends such as demographic trends.
Managed community outreach through utilizing diverse marketing strategies on social media platforms which resulted in more traffic to their Facebook page and to their website.
Created new ways to increase Search Engine Optimization such as creating an event page on their website and analyzed teh improvement of teh SEO process on a weekly basis.

Confidential

Leadership, Community Service

Responsibilities:

Drake Involvement: UNICEF, Donald V. Adam’s Academy Graduate, & Campus Fellowship
Event Coordinator and Coach for City Light Soccer Confidential (April-August 2016)
Freedom for Youth Ministries Volunteer: Prepare curriculum each week (1st-12th)
J-Term Mission to teh City: Planned a week of volunteering with 8 nonprofit organizations
Service Engine Optimization, Google Analytics, SAS, Tableau, and SQL