SUMMARY:

• An experienced professional proficient in project management for telecommunications, e - business, e-commerce, and high tech environments.
• Expertise in promoting teamwork and proactively identifying program issues.
• Strong technical background balanced by excellent interpersonal and leadership skills, Budget Management, Clerical Skills, Computer Proficiency, Conflict Resolution, Customer Relationship Management, Database, Documentation.

PROFESSIONAL EXPERIENCE:

Confidential, Huntsville, Texas

Computer Peripheral Operator / Warehouse Clerk

Responsibilities:

• Responsible for all aspects of warehouse functions including shipping & receiving while maintaining the warehouse in a safe and orderly fashion.
• Full-time Inventory Control Analyst with experience in light manufacturing inventory control management while coordinating with vendors, customers, or other locations accurately and promptly.
• Have experience as a Micro Computer Specialist, Computer Operator, Computer programmer, and Tool room Clerk.

Project Manager / Deployment Coordinator

Responsibilities:

• Responsible for infusing support for the planning, scheduling, and coordination of installations for applications, systems software and hardware in the long distance IT business unit.
• Responsible for managing multiple release upgrades for the development, testing, UAT, training, and production environments following the appropriate software methodology.
• Direct weekly status meetings with 20+ people, Technical Directors, Directors, Team Leads, and Release Managers.
• Manage release implementations through project planning, estimating, scheduling, coordinating, tracking, monitoring, evaluating, and directing activities throughout the release lifecycle. Communicate with various implementation teams, internal customers, and impacted parties.
• Identify and support problem resolution and root - cause analysis for all release implementations and change activities via phase gate closeouts and lessons learned meetings.
• Develop and implement new processes while continuously improving existing processes for change management in an ongoing effort to ensure reliability of end-to-end availability.
• Provide continuous 24/7 support to AT&T LD Business unit.

eServices Operations Manager / Senior Project Manager

Responsibilities:

• Developed and implemented complex technical systems projects including defining project objectives, identifying business needs, developing detailed work plans, scheduling, project estimates, resource plans, and status reports.
• Developed and implemented complex IT projects and provided a single point of contact for projects.
• Coordinated all activities for key stakeholders of various projects including end users, IT, and client services.
• Assigned and directed individual responsibilities and coordinated team activities.

Sr. Technical Project Manager

Responsibilities:

• Contracting responsibilities as a Sr. Technical Project manager focused on Project Planning using MS Project to include Resource allocation and Detailed Status Reporting.
• Responsible for managing $10 million budget for multiple Windows applications. Visual C ++, and Java Full Life Cycle Software and Hardware Verizon.com projects.
• Created and validated financial estimates with MS Excel provided by technical leaders.

Consultant

Responsibilities:

• Contracting responsibilities as a Business Analyst/ Project manager focused on new facility and LAN/WAN IVB Network call center expansion projects within the IT Department.
• Developed business plans, project description documents, analysis documents, detailed test plans, and MS Project schedules.
• Daily collaboration with departments and clients to prioritize opportunities was key to assessing business needs.

Confidential, Irving, Texas

Program Manager

Responsibilities:

• Saved $3.6 million in labor and material costs by pro - actively performing MPA Financial analysis with (SAP and MS Access) to track in accordance with detailed risk plan prepared for each program and project.
• Recommend process improvements to Directors, Senior Managers, and functional managers to secure buy-in for resource allocations, budgets, schedules, and scope using MS Office Suite when required.

New Product Program Manager

Responsibilities:

• Managed multiple telecommunications, e - ecommerce, e-business projects concurrently through liaison with cross-functional organizations involving the development of management plans.
• Planned, coordinated and chaired meetings with customers for assigned released; recorded action items, tracked resolutions and issued resulting meeting minutes; monitored status of multi-functional organization to promote teamwork and proactively identify program issues. Chaired weekly status meetings with Vice Presidents, Directors, Senior Managers, Product Line Managers and Release Prime using MS PowerPoint, MS Project and Visio.
• Maintained development plans, strategies plans, project archives and ISO quality records.
• Recommend Process improvements where applicable to VPs and directors; researched and authored documentation when required.

Program Manager

Responsibilities:

• Managed day - to-day client communications, including assisting client in articulating their business goals and objectives in measurable term and identify solutions that enable those business goals and objectives to be achieved.
• Responsible for purchase order and change management along with risk management while maintaining a close partnership with the GTEI Project Manager on each project.
• Accountable for the project budget in terms of actual expended work effort (typical hours) versus budget work effort within the agreed upon project scope.

Project Consultant

Responsibilities:

• Responsible for the strategic planning, implementation and upgrade of The Intelligent Plant System (TIPS) a client server based Energy Services Product.
• Developed Windows based applications using Object Oriented, Visual C ++, and C++.
• Recommended new methods, alternatives and solutions to increase productivity and marketability of product using MS PowerPoint MS Excel and MS Access.