SUMMARY:

• Experienced IT professional having 15 years of experience in IT Operations/Program/Project Management & Business Analyst with success in all phases of SDLC on diverse technology projects, delivering mission - critical, full life-cycle projects on-time and high success rate for various industries.
• IT Project Management: 11+ years of experience in leading mission-critical/business critical apps within defined SLA, on-time and on-budget working globally in an Onsite/Offshore model.
• Business Analysis experience with in-depth knowledge of business processes. Experienced in interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project.
• Hands on Experience in handling the compliance in operating procedures & policies and provide support to IT department objectives. Aid in all project closures and perform benefit analysis in collaboration with Project Management.
• Extensive hands on experience with vendor relations, RFP preparation, technical evaluation of RFP responses, vendor selection, contract monitoring, multi-million dollar budget creation and rolling budget tracking along with Contracting Process, Renew of SOW and New SOW creation for Vendors to Support & Maintenance of Applications along with SLA terms.
• Strong Customer Centricity & Relationship Building: Responsible for handling of projects ($3M+) with a review of 5/5 on delivering excellence and expectation management. Responsible for the management of relationships with Vendors and Customer.
• Experience in managing end-to-end design, Software application development, BI Reporting, Capacity planning, Monitoring implementations, Security Deployments, trouble reporting, build and release scheduling. Hands on expertise with various technologies and system architectures using TOGAF & Gartner Framework and managing cross-functional teams in the development, migration and integration of enterprise systems in a variety of industries
• Extensive experience in managing IT Operations/Service Delivery and end-to-end Project delivery, build and release scheduling, Software Patch Deployments, Application & Infrastructure Implementations, Application Maintenance Support, Coordination & Operations Management.
• Experience in Coordinating Projects, handling technical & managing large distributed teams along with off-shore teams of the size of 20-40, as well as small research teams for high-quality deliverables that meet or exceed timeline targets and managing cross-functional teams in the development, migration and integration of enterprise systems in a variety of industries
• Infrastructure Background: Core strengths are in Capacity Planning, Architecting solutions and driving delivery for Building Data Centers, Virtualization (VMware), Storage implementations (EMC & AWS), Platform Integration to AWS Cloud, SaaS and Cloud technologies/platforms implementations and Disaster Recovery Solutions
• Experiences in pragmatic application of Rapid Application Development (RAD) methodologies like Waterfall Model, Agile and Scrum, Behavior/Time/Model based applications.
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains and implement Best Practices across the Software methodologies.
• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Developed application strategies and handled tasks of deploying various software applications and Security related software & Antivirus software for client’s implementations working globally in an Onsite/Offshore model.
• Extensive experience with server, applications and database virtualization, as well as, managed cloud services such as Software as a Service (SaaS) and Infrastructure as a Service (IaaS) provides an understanding of the impact of virtualization and cloud services upon business processes, project planning, user migration and long-term support.
• Identified potential opportunities with customer/client through research, referrals offering IT technology& staffing solutions in the practice areas of IT Strategy & Assessment, Application Development, Infrastructure Services, PMO Services. Specialties: Staff Augmentation; IT Operations/Change Management, Vendor Management, Problem Solving/Analysis; Decision Making, Time sheet mgmt., Financial Management; Customer Relationship Intelligence; Talent Acquisition.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Has extensive knowledge on architectural concepts of TOGAF(Certified), ZACHMAN and Certified in Framework ITIL, Professional in Project Management (PPM Certified), Trained with PMI - PMP and Agile SCRUM (CSM Certified).

PROFESSIONAL EXPERIENCE:

Confidential

Sr.Manager

• Conceptualized and implemented strategy for capturing Project and Program metrics and funneling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project health, revenue expectations, and strategic analysis of projects.
• Direct Management oversight for a team of 11 employees, 8 of which are direct reports
• Manager in charge of continuous development and oversight of core PMO process that power product development and launches which include: New Product Development stage-gate process, Change Request/Management, Risk Management, Project Management planning, Free and Open Source Software tracking and compliance, Software Entitlement Management, Release Management of new and sustaining products
• Reviewed business strategy, defined project objectives, set priorities and managed technology budgets through Business Prioritization Council.
• Partnered with Compliance and Auditors to ensure all approvals and supporting documentation were secured and approved quarterly and at each stage gate review.
• Created and maintained Stage Gate templates and timelines.
• Managed Object reconciliation process including all Activity Designs, Functional Designs, Field Mapping Documents, Technical Designs and System Integration Designs.
• Developed strategy for capacity planning of PMO resources which measured strategic value as well as project size and complexity to determine best fit from a skillset and capacity vantage point
• Adept using Gap Analysis techniques to gain a clear understanding of the AS IS of the system and additionally derive new user scenarios to understand the potential TO BE system.
• Hold the regular interviews with business users for understating of their complexities, types of invoices and business requirements
• Manage the development, maintenance, and coordination of project master
• Manage project risks, issues and changes.
• Manage continuous process improvement of risk, issue and change
• Conduct metrics reporting, including project plan trending metrics, project
• Manage the Timesheet approval process & coordination
• Responsible for timely and precise delivery of project dashboards, revenue forecasts, timesheet and expense report submissions and approvals.
• Ensure compliance in operating procedures and policies and provide support to IT department objectives.
• Aid in all project closures and perform benefit analysis in collaboration with Project Management.
• Monitored Project progress and coordinated delivery dates.
• Determined lessons learned through post-project reviews and integrated findings into program plan
• Creation of program organizational structure and decision hierarchy
• Actively participate in staff recruitment and retention activities;
• Provide leadership and support for delivery teams and staff.
• Manage the team performance & ratings.
• Time Sheet approval and link reports to unique e-time codes.
• Create and supported client retention strategies for existing customer base.
• Client-focused relationship manager, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect.
• Strengthened working relationships with clients/vendors, utilizing excellent communication techniques.
• Participated in the annual budgeting and planning process for the IT department.
• Translated business goals, feature concepts and customer needs into prioritized requirements for the end users.
• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
• Led bi-weekly project planning meetings to develop team strategies and define project goals for IT Outsourcing project.
• Responsible for Budgeting, Estimation and forecasting
• Conducted site assistance visits identifying critical assets, system interdependencies, cyber vulnerabilities.
• Float the RFP/SOW for new vendors to meet the requirements of customers
• Negotiate pricing and manage budget within scope of work
• Identify vendors to replace, or add additional work
• Involved in RFP preparation, technical evaluation of RFP responses, vendor selection, contract monitoring, multi-million dollar budget creation and rolling budget tracking along with Contracting Process, Renew of SOW

Confidential, Bethpage,NY

IT Program Manager

Technologies: UCS, Windows Active directory, Microsoft Exchange, VNX/VMAX, IP Sec Tunnel, SFTP setup, EMC VPLEX, VMware/Cloud Services, Oracle Data guard, SQL Cluster, RPA, SRDF, IVR (Cisco Call Manager), NICE Call Recording, MPLS, IPSEC Tunnels, - AWS services (EC2, ELB, RDS, Route53, S3, & VPC) along with IP networking, VPN's, DNS, load balancing and firewalling, Cloud Watch, Cloud Trail and Simple Notification Service. Engineering APPS

• Spearheaded transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-effective client-server technologies and business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity.
• Decreased inventory, application pricing, and licensing expenses by ensuring standardization for applications, PC desktops, hardware assets, and networking systems within the organization.
• Ensured Service Level Agreement meet on time delivery of 99.8% or better for the IT organization.
• Manage resources -Project managers/Project Coordinators, Architect & Project team
• Manage interactions with executive clients and sponsors, driving satisfaction and identifying opportunities to enhance stakeholder value through the application management function while extending the scope of services.
• Scheduled and conducted weekly project planning meetings with IT managers, key stakeholders and team members.
• Requirements gathering and Finalizing RTO & RPO based on Tiers
• Developed and wrote IT DR Policy and Standards documents along with BIA for Apps.
• Wrote and managed IT Command Center Guide and Exercise Activity Runbook.
• Interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project.
• SWOT Analysis, Gap Analysis, Risk Analysis, Disaster Recovery Planning, Testing
• Documented system requirements and business requirements and created Requirement Traceability Matrix (RTM)
• Performed the requirement analysis, impact analysis and documented Business Requirements Document (BRD) and Functional Specification Document (FSD) using Microsoft Visio and Microsoft suits.
• Develop Project plan integrating all the towers
• Direct execution of the projects modules on daily basis
• Managing the Infrastructure and software licenses procurements
• Implement Best Practices, Project completion activities, closeout and create lessons learned
• Developed and Maintained Business Contingency/Disaster Recovery Plans
• Involved in Finalizing the scope and completion criteria, assign responsibility for execution
• Conducted risk assessments and Business Impact Analysis (BIA's) to ensure solution design meets RTO and RPO requirements
• Handled Change management/ Bug Fixing
• Oversee the Continues Improvement
• Creating the High level estimations for the projects
• Actively involved in creation of Risk & Mitigation for Projects
• Creating RACI Matrix for the team and distribute roles & responsibilities
• Creation of program organizational structure and decision hierarchy
• Actively participate in staff recruitment and retention activities;
• Provide leadership and support for delivery teams and staff.
• Manager the team performance & ratings.
• Responsible for headcount management and hiring decisions.
• Responsible for Budgeting, Estimation and forecasting
• Conducted site assistance visits identifying critical assets, system interdependencies, cyber vulnerabilities.
• Manage Project inventory
• Float the RFP/SOW for new vendors to meet the requirements of customers
• Negotiate pricing and manage budget within scope of work
• Identify vendors to replace, or add additional work
• Actively involved in creation of Risk & Mitigation for Projects
• Involved in RFP preparation, technical evaluation of RFP responses, vendor selection, contract monitoring, multi-million dollar budget creation and rolling budget tracking along with Contracting Process, Renew of SOW

Competencies: Water Fall Model, SDLC, Microsoft Project Plan, Service Now, HP PPM, SharePoint, Resource Management, Vendor Management, Planning *& Control, Quality Assurance, Risk /Mitigation Plan

Confidential,Webster, NY

IT Operations Manager

• Responsible for handling of projects ($3M+) with a review of 5/5 on delivering excellence and expectation management.
• Manage a high-performing support Teams consisting of geographically distributed team members.
• Develop clear strategies, goals, and tactics to improve efficiency and provide an exceptional level of customer support.
• Determine financial targets, budgets, and business plans to exceed defined goals. leading mission-critical/business critical apps within defined SLA, on-time and on-budget working globally in an Onsite/Offshore model
• RFP preparation, technical evaluation of RFP responses, vendor selection, contract monitoring, multi-million dollar budget creation and rolling budget tracking along with Contracting Process, Renew of SOW and New SOW creation for Vendors to Support & Maintenance of Applications along with SLA terms
• Successfully implemented Networking Monitoring tools and configuration management tools.
• Designed and implemented SharePoint solution for housing documents and reports which increased efficiency.
• Merged multiple incident management systems into single system; standardized reporting and facilitated tracking of metrics.
• Provided primary incident support. Documents, categorizes and prioritizes incidents as they occur.
• Ensures that incident routing does not meet bottlenecks and that appropriate resources have been engaged to effectively investigate and diagnose critical incidents.
• Understands SLA requirements and works to ensure those requirements are met when possible.
• Aggressively drives conference calls with the customer, internal App support teams and third party vendors.
• Provides timely feedback to upper level management on all incidents. Feedback includes but is not limited to incident descriptions, executive summaries, detailed timelines, action plans, workarounds and resolution of incidents.
• Provides detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action.
• Developed and documented several Incident Management process models.
• Developed process to monitor/record business continuity activities and vendor management contracts.
• Instituted internal audit procedures to monitor IT infrastructure and application processes.
• Developed password utility which reduced Helpdesk incident tickets and improved operational efficiencies.
• Provide first line management for a staff of 30 plus Support Engineers in both Onsite/Offshore.
• Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients.
• Also in charge of ensuring that the services delivered for advanced technologies and solutions were done with a professional, honest and personalized approach to service delivery.
• Recognize and monitor Severity 1, outages, senior management request and customer complaints
• Issue and review Root Cause Analysis (RCA) with instructions
• Directly responsible for the management and maintenance of Cloud (SaaS) software enterprise environments via various ticket tracking systems such as Service Now, Remedy, Mainframe and SharePoint.
• Lead project management team on several multi-million dollar on-boarding migration projects for Blackboard software upgrades and cutover installations to the Cloud or within the company's hosted datacenters.
• Managed the Project teams implementing VMWare VSphere and Hyper-V virtualization environments at Datacenter.
• Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth per ITIL Standards.
• Maintained a 99.99% SLA stability and high performance for applications
• Responsible for meeting/exceeding contracted service level agreements.
• Monitor daily service tickets and reallocate resources based on work load dynamics where needed.
• Interface with clients/Vendors to ensure high levels of customer satisfaction.
• Plan/Schedule projects, back fills, and weekend assignments.
• Identify system and process problems, and work with all necessary departments to resolve.
• Periodic review/updates of area client procedural guidelines for consistency.
• Prepare and analyze technical reports and records on department activities.
• Provide reports to VP on performance of Applications, regional improvements, and KPI efforts.
• Mentor, coach and motivate technical personnel to meet and/or exceed customer satisfaction goals and objectives.
• Manage hiring, terminations and personal improvement plans as needed, reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews.
• Implement and manage all parts of the client experience including: entry, service, liaison, exit, and transition.
• Build & Patch Deployment: Creation of OS Images for laptops & Servers using WINPE - Operating system (Windows 7) deployments via SCCM 2007 as well as MDT/BDD
• Assist Client in planning for an Operating System upgrade and Service pack upgrade and perform hardware, OS and application installs.
• Responsible for packaging, integration, deployment, and troubleshooting packaged applications
• Using Microsoft Diagnostic tools to collect performance related data and analyzing them for issue and scope of improvement.
• Working on Windows internals (Sysinternal) tools for automatic several tasks related Server Operating Systems and Applications.
• Performed Software Packaging and distribution, Software Metering, Software and Hardware Inventory.
• Worked on Beta testing for MS security updates on before releasing the monthly schedule updates by MS.
• Deployed the monthly MS Security patches for Servers and user machines by using SCCM 2007 for windows servers and user machines.
• Scope Management: identify and engage resources needed in assembling the various Kick-off teams
• Ensure service related documentation is accurate and kept up-to-date in real time
• Ensure and coordinate appropriate vendor coordination (i.e. installs/moves/changes) to achieve successful installation for clients
• Coordinate, monitor, review, and audit processes related to service delivery and maintain and provide service inventory and account profiles for all assigned customers.
• Ensure quality of practice meets contractual requirements, legal obligation, and organizational policy/procedures
• Resources Management: manage internal team employee issues to resolve issues
• Managed the Transition applications (Internal) from Xerox Services group to Technology Group.
• Create KT Plans, Engage teams for shadow/Reverse shadow support in supporting the applications.
• Handled for Application Transition from Build Group to RUN Group i.e. from Development to Production. Key Point of contact for approvals.
• Create MTP Plans, Engage dev. teams for shadow support in Staging Env Deployment.
• Planned/Implemented the Migration of Server OS for various Production environments & Windows Active directory.
• Implemented Monitoring tools like IBM Tivoli, HP NNM
• Managed large-scale initiative involving the switching of the system environments from Physical to Virtual for existing applications.
• Responsible for Creating RACI for Production applications.
• Worked with stakeholders to determine project parameters, milestones and success metrics.
• Coordinate areas of communication within organization that having impact on scope, budget, risk and resources.
• Review and ensure Global Deployments timeline have been communicated and signed-off by business, development, QA and management. Ensure Environment Support has proper rollout and rollback procedures in-place, including standby support, technical release notes and post-implementation testing and sign-off
• On boarding: Prepared SOW vetted customers/Vendors and managed legal agreements.
• Evaluate and recommend Tools & Software Applications, design tools, Monitoring tools, Configuration Management tools
• Process Management: Managed many internal cross-module teams and virtual teams (in India)
• Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Reporting: Delivered program success stories and KPI metrics to all stakeholders in projects. Theses Metric Reports are self-developed using PowerBI & Excel.
• Performing network and systems scans using Web Inspect and Tenable; ensuring compliance to XISO Security.
• Documenting all known or identified vulnerabilities based on Scans, Security Test & Evaluation (ST&E) and other Vulnerability Assessments
• Developed Disaster Recovery Plan in compliance for applications in Production.
• Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fail back exercises
• Conduct BIA assessment, work with team to define critical time sensitive systems and business functions
• Design, develop, and document Business Continuity and Disaster Recovery Plans
• Coordinate DR/BCP exercises
• Facilitate training with critical support staff and management
• Develop project plans for lifecycle of DR/BCP project

Competencies: Scrpting - VB, Python, Water Fall Model, SDLC, Microsoft Project Plan, Service Now, SharePoint, Resource Management, Vendor Management, Planning *& Control, Quality Assurance, Risk /Mitigation Plan

Business Analyst

Confidential

Technologies: Angular JS, Nodejs, Mango DB JavaScript, CSS, HTML, Rest Services, Xamarin Framework & other Social Media API, Appery.io IDE.

• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stakeholders as it relates to automated business applications.
• Gathering data information from multiple sources using analytical techniques; and presenting data that visually communicates to users important aspects of the data to optimize the flow of information to support key business functions.
• Generated BRD for all software updates and scheduled review call with Banking institutions.
• Reviewed mobile app design and setup with client via Skype and online meeting software.
• Proposed and developed business solutions for clients' mobile needs.
• Improved the relationship with key client partners by developing collaborative estimation and solution selection methods, created and reviewed executive program dashboards
• Partnered with staff management across the organization to help align IT priorities with changing business requirements.
• Design and development of Mobile applications for Proof of Concepts.
• Designed UI components for email and link sharing of documents and files for a Content Management System.
• Functional Requirements to Unit test cases and scenarios creation.
• Lead all aspects of the apps’ product development cycle, including product discovery, stakeholder communication, requirements development, design iteration, bug triage and release.
• Responsible for Enhancements, Bug-fixing, KT Sessions, and Maintenance of the Application.
• Working in Agile environment and participating in daily standup meetings.

Project Manager/Analyst-Technical

Confidential

Technologies: T-SQL, C#.Net, SQL Server, SSAS, SSIS, Power shell scripting, Reports - Excel, SSRS, Tableau, Power BI. Microsoft Visual Studio (TFS), JIRA, SharePoint along with Competencies: Feature Driven Design, Test Driven Design, SCRUM, KANBAN and SAFe framework

• Streamlined entire Project/Portfolio Management process by introducing custom Agile / Lean / Scrum / Kanban methodologies.
• Planned gradual large scale Agile transformation strategy ensuring sustainable & comfortable business transition, business continuity, culture of continuous improvement & smooth team transitions. Responsible for end-to-end project delivery with 3 Teams.
• Translated business needs into data analysis, business intelligence data sources and reporting solution for Clients.
• Involved in migration of various objects like stored procedures, tables, and views from various data source to SQL Server.
• Created various weekly and monthly portfolio reports showing detailed information by using SQL Server Constraints (Primary Keys, Foreign Keys, Defaults, Checks and Unique) in writing Transact SQL (T-SQL) queries and Dynamic-queries.
• Gathered requirements and created ER (entity-relationship) diagrams as part of requirements analysis using Erwin.
• Worked with business requirements analysts/subject matter experts to identify and understand requirements. Conducted user interviews and data analysis review meetings.
• Defined key facts and dimensions necessary to support the business requirements along with Data Modeler.
• Created draft data models for understanding and to help Data Modeler.
• Resolved the data related issues such as: assessing data quality, data consolidation, evaluating existing data sources.
• Creating User Stories and Acceptance Criteria of elicited requirements and perform the requirements walkthrough with business users for review and approval.
• Conducting Fit-Gap analysis and Feature-Validation exercise by executing brainstorming, requirements workshops and reverse engineering to define/redefine the scope of work.
• Interacting with key business users to understand requirements for technology and transform them into functional artifacts to bridge the gap between technology and business.
• Helping the business users to prioritize and organize the functional requirements in "Must-to-have" and "Nice-to-have" features.
• Worked with UI team to help them understand the functionality and guide them to revise the wireframes and mockups as per customers' behavioral and engagement patterns with product.
• Implemented Business Process Modeling to visualize the "As-Is" and "To-Be" process flows for relationships/connections among technology assets.
• Conducted internal and external analysis of the existing business environment to identify the gaps that impede the business to reach the desired results.
• Identified elements from source systems to formulate Data rules and Decisions.
• Implemented the KANBAN approach for resolving the incidents/Bugs pending across the Scrum Teams
• Managed PQI (Product Quality Index) of the team, generated RCA of any issues and discussed with the team and senior management and eliminated those scenarios by adding the unit tests.
• Communicating with senior management and the project governance authorities (Business Sponsor, project board, steering committee, etc.) with the frequency and formality that they deem necessary
• Mentored developers, engineers & leadership on Agile / Lean mindset, SAFe, Scrum, Kanban, with TDD, BDD methods and Automated Testing, CI, CD, DevOps integration, advanced story writing & story mapping.
• Conducted SAFe and Scrum events i.e., Release Planning Event (RPE), Refinement/Grooming, all Scrum ceremonies like stand-ups, Sprint Planning, 3 Amigo's Meetings, Story Elaboration & Backlog Grooming sessions, Program Increment (PI) planning events, Demo sessions & advanced retrospectives.
• Mentored teams to form a continuous improvement & continuous knowledge enhancement mindset so all members elevate their knowledgebase, increase adaptability & welcome changing business directions.
• Mentored teams on Agile manifesto. Solved complex problems by providing pictorial representations with mind maps, fishbone diagrams, conducted root cause analysis, 5 Why's analysis.
• Perform cross-team coordination, reach out to Enterprise infrastructure, data, storage, and dissemination programs to remove impediments, mitigate risks and work out dependencies
• Maintain critical SAFe and Agile metrics to help Enterprise and Program gauge progress and velocity
• Working with business/resource management groups and establish single product owner roles for each scrum project. Working with product owner to prioritize user stories/ requirements in product backlog based on business value created. Inviting participation of product owners in sprint planning meetings to set project strategies/ Agile estimation, validations and timelines.
• Motivating team to improve performance, removing impediments by business help if needed. Getting customer UAT done, showing sprint delivery and gaining product owner commitment for subsequent incremental sprints improvements. Tracking sprint progress using burn-down chart and tracking velocity.
• Stakeholder management, communication and engagement, engineers, product managers and support specialists on product issues.
• Leading and alliance to synchronize joint software development and implementations. Managing cross functional project teams and development dependencies to meet time line.
• Conducting JAD sessions for business solutions, business implications of change, coordinating with system architecture team to improve design and prioritize best outcome.
• Implemented custom validation rules, custom formulas, reports and dashboards whenever necessary.
• Creating and tracking release/sprint plans with cost/resource allocations, critical path. Managing change, cross application dependencies, project budget, deadlines, resource sharing, application releases and implementations.
• Perform cross-team coordination, reach out to Enterprise infrastructure, data, storage, and dissemination programs to remove impediments, mitigate risks and work out dependencies. Bi-weekly reporting (metrics, performance, issues, concerns and risk).
• As an Agile/SCRUM master for multiple groups - Forming/motivating skilled development teams, empowering them and ensuring that they are self-organized to resolve minor issues.
• Developed integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them
• Facilitating Release planning, Agile estimation (story points), Sprint planning, Daily Scrum, Sprint review and Retrospective meetings to track progress, eliminate impediments and setting goals.
• Meet with the project sponsors, management and key stakeholders to provide them a status of the project. Identify all issues/challenges on the project. Maintain an Issues log and actions taken to resolve them.
• Work with Product owner in grooming the Product backlog and Sprint backlog.
• Report sprint, release retrospective notes and metrics like Burn down, Burn up, and Velocity to the upper management and the team and maintain dashboards.

Project Manager

Confidential

Technologies: C/VC++, MFC, ATL, XML, Perl, C#.Net, Java, SQL, Apache, CodeBase, Perl/Shell Scripting, LINUX, WIN7& Win8, Install shield/Packaging

• Lead Business Analyst/Scrum Master on first ever agile release, which yielded the most successful and efficient release in over a year for the project.
• Responsible in developing, refining, validating and managing project plans to ensure on time and budget delivery.
• Oversees the evaluation of business and system requirements and project related research on business and technical dependencies.
• Guided and coached Scrum team on how to use Agile practices to deliver high quality products.
• Lead story point meetings with business and technical team ahead of sprint cycle for release planning.
• Facilitated iteration planning, lead work within individual sprints and coordinate retrospectives and demos.
• Ensured team applied best practices in writing epics/features/user stories and acceptance criteria in Microsoft TFS.
• Lead daily stand-ups, resolve conflicts and be un-blocker for Agile teams.
• Responsible for utilizing project management methods, standards, project integration as well as coordination of all internal and external resources.
• Successfully instituted the first Kanban team within the project to address production issues; used this knowledge and experience to train other feature teams within the organization.
• Developed workflow diagrams, established standards for coordinating waterfall vendor code changes and merging them with internal agile approach to ensure deadlines are met.
• Leveraged multiple teams' velocity to roadmap plan for the delivery. Only Scrum Master to obtain responsibility and coaching for multiple teams.
• Client interaction and act as a single point of contact for the global delivery team
• Monthly release planning and execution; Co-ordinate with the infrastructure teams for the release cycles
• Participated in identifying project costs, resource allocation, project schedule changes and issue escalation.
• Assisted Product Owner in backlog maintenance and refining (grooming) user stories.
• Tracked and reported scrum team velocity and managed sprint capacity.
• Removed impediments & guided team to remove impediments by finding right people to remove them.
• Reported burn down charts to Product Owner, Stake Holders and Project Manager for sprint progress.
• Partnered with Development Managers to implement best practices though continual process improvement across the organization.
• Drive Monthly SLA Report review meeting and Program Governance meeting with stake holders
• Managed software change request process, releases, facilitate user acceptance test, triage process.

Confidential

IT Operations Manager

• Took ownership of operational maintenance activities to be performed on various client environments. Work with engineering staff to develop maintenance plans, schedules, implementation plans and follow-up.
• Managed production changes made in accordance with lifecycle methodology and risk guidelines.
• Ensure IT/Operations ITIL policies and processes comply with business strategy, goals and SOX Compliance.
• Run daily Operation meetings, highlight Incidents (IM), Changes (CM) and Problems (PM) in the Production environment, review goals, strategies, and projects / budgets.
• Ops Review meeting for support teams to discuss IM, CM, and PM on how to avoid incidents in the future, and review process improvements and schedule cross-training with Level III subject matter experts (SME).
• Manage, identify, assess, categorize, remediate and rectify Incidents and Problems in a timely fashion, supported by MKS/CDP ticketing system. Run daily checks/reports so queues are current.
• Categorize and prioritize outages based on impact and revenue loss, intimate to senior management to ensure visibility and proper action.
• Ensure Enterprise Management System (primary NOC tool) monitors all Production infrastructure 24x7. Verify current scripts, thresholds, notifications and escalations are properly configured and tuned using quarterly baselines.
• Speed resolution and enter actions and root causes into knowledgebase (KEDB) that lead to service restoration.
• Identify issues, bottlenecks and/or outages which played a key role in continuous improvements to the infrastructure that services the business.
• Review OLAs within the organization and SLAs 3rd party vendors to ensure availability and optimal customer service.
• Operational processes & metric management, Tracking SLA, Review the Weekly Status Reports and RUN Dashboard metrics from various vendors, managing the production Applications.
• Create/Present the KPI & Metrics reports of incidents, service requests across the applications/Platform to higher Management using Excel, Tableau
• Key contributor as the IT Change Management process (Holding Change Control Broad Meeting for the Major Changes) steering committee, responsible for the successful implementation of new enterprise Incident, Problem and Change Management processes, tools and metrics. Prioritize and align the RFA/RFC tickets for the Release schedule.
• ITIL based service model Authored SLAs for support activities like Corrective, Perfective & adaptive maintenance tickets.
• Organized meetings for understanding Root Cause Analysis (RCA) of production issues. Layout plan for Mitigation, preventing the reoccurrence of issue in future.
• Coordinated/Planned decommission, upgrade and implementation efforts in a mixed COTS and proprietary application environment including Server (P2V) and OS upgrade.
• Ensure Proper documentation for all the applications KEDB document, Process updates in RUN Book & RFC/RFA change details in SMTD.
• Conducting Op reviews QoQ with application teams for Continues Improvements, Value Adds & Mitigation for Problem Management.
• Involved in YoY Budgeting for supporting apps and defining SLA based on previous year ticket data.
• Planned and managed the implementation of major application releases, patches during regular maintenance windows (Monthly) and assisted with any post production issues.
• Conducted audits to ensure compliance with XISO Policy.
• Contract/SLA management- Involved in contracting process with vendors, Negotiated SLA and creating statement of work (SOW) levels
• Contracts/SOW/RFP, Vendor Management and milestone and payment tracking
• Evaluation of New Tools/Technologies for compliance.Managed the Transition applications (Internal) from Xerox Services group to Technology Group.
• Create KT Plans, Engage teams for shadow/Reverse shadow support in supporting the applications.
• Handled for Application Transition from Build Group to RUN Group i.e. from Development to Production. Key Point of contact for approvals.
• Create MTP Plans, Engage dev. teams for shadow support in Staging Env Deployment.
• Planned/Implemented the Migration of Server OS for various Production environments.
• Managed large-scale initiative involving the switching of the system environments from Physical to Virtual for existing applications.
• Performing network and systems scans using Web Inspect and Tenable; ensuring compliance to XISO Security.
• Documenting all known or identified vulnerabilities based on Scans, Security Test & Evaluation (ST&E) and other Vulnerability Assessments
• Developed Disaster Recovery Plan in compliance for applications in Production.
• Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises.
• Transition Site Development (Check list for Operations - Move to Production)
• Define and drive project scope, deliverables, product/project acceptance criteria outlining the Project constraints & assumptions. Managing co-ordination of the partners and working groups engaged in project work.
• Conduct brainstorming, focus group sessions to define scope, requirements, work breakdown, verify scope.
• Drive Architecture, Technology and Business discussion and solution meetings.
• Creation and tracking of detailed project plan, critical path, dependencies and reporting
• Defining and driving key success metrics, quality control parameters.

Build and Release Manager

Confidential

Responsibilities:

• Analyze the drawbacks in the current SDLC tools/processes and devise strategy for up gradation to a robust infrastructure, Printer Software to enable frequent and automated release cycles.
• Release Planning based on the product cycle enabling continuous delivery Quarterly & in Phases.
• Actively research new software development and configuration management methodologies and technologies and analyze their application to current needs
• Interacting with Subject Matter Experts, Process Analysts, Project Managers and Enterprise Architects to understand the business process, identify similar processing modules and create product based solutions catering to multiple areas/ teams.
• Improve time to market opportunities and provide flexible solutions by embracing the solution provider mind set
• Plan and Execute large scale Enterprise wide migration to chosen SCM architecture and tools.
• Plan for full-featured build systems, tools and scripts that enable efficient and flexible builds
• Scoping, Effort and Resource planning, providing Technical Direction, Coordination and Enablement of all SOW Related activities
• Work as a liaison and coordinate release content and effort based on the service requests, third party applications, or operating system updates with DevOps and Production Support teams
• Manage risks and resolve issues that affect release scope, schedule and quality
• Develop release implementation plans for all releases and ensure all changes are properly documented.
• Measure and monitor progress to ensure releases are delivered on time and meet or exceed business expectations
• Participate in CCB meetings to discuss release scope and/or roadblocks
• Manage relationships and conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews
• Lead, co-ordinate and communicate release details, schedules and Go-Live activities to business as required
• Manage and maintain key information such as build and release procedures, dependencies, and notification lists Worked independently and respond to multiple and conflicting requests under tight deadlines in a dynamic working environment.
• Analyzed deployment processes and schedules, and identify areas of risk or conflict.
• Actively participated in the establishment, improvement, documentation, communication, and enforcement of configuration and change management processes for software, hardware, and systems.
• Provided estimates to project managers and others regarding task durations for testing, installation, and packaging.
• Created and updated existing technical documentation.
• Create branches and setup build system after a milestone releases and continually work towards making improvements on the automation process.

Software Development Manager

Confidential

• Managed the interface to the business user and Gather the requirements to design Printer Agents for Customer specific devices
• Designed SNMP MIB support for system statistics and system Alert and Traps
• Managed strategies to handle portfolio of Business Line demands, developed technology roadmap.
• Managed a team of resource in US and India regarding support resources and project management.
• Reduced defects in development builds by over 95%, completed outstanding change requests, and cleared all blocking issues in 4 month period.
• Project managed the software development Efforts from project conception to installation
• Directly managed domestic and international teams in sizes from 6 to 20 people.
• Managed various cross-functional projects with teams varying in size from 15 to 30 people.
• Built relationships with senior executives both in Business and IT that facilitated the buy-in for implementation of new processes and resolution of roadblocks.
• Presented and negotiated the need for new solution in order to meet the customer networks requirements.
• Provided software release coordination, directed development of engineering tools, web based bug tracking, SCM, software packaging, installation kits, project documentation, release notes and training.
• Develop & Deploy of plug-in installers for the printers for customized network monitoring tools NMS tools like HPOV, IBM Tivoli, CA Unicenter tool in the customer environment to manage the printer & other network equipment in the network.
• Schedule & prioritize the Maintenance releases of MSI for the software patches & deployment.
• Responsible for delivering the software packaging, integration, deployment, and troubleshooting packaged applications
• Technologies: VC++, MFC/ATL, Core Java, Unix flavors (AIX, HP-UX & Solaris)

Technical Lead/SCRUM Master

Confidential

Technologies: TCL/Tk, Perl, VC++, MFC/ATL, C#.Net, MS SQL, Ingress.

• Define and drive project scope, deliverables, product/project acceptance criteria outlining the Project constraints & assumptions. Managing co-ordination of the partners and working groups engaged in project work.
• Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective
• Conduct brainstorming, focus group sessions to define scope, requirements, work breakdown, verify scope.
• Drive Architecture, Technology and Business discussion and solution meetings.
• Creation and tracking of detailed project plan, critical path, dependencies and reporting
• Stakeholder communication, Reporting & Status publishing
• Define Contracts/SOW/RFP, Vendor Management and milestone and payment tracking.
• Drive and maintain burn down chart during agile phases of the project.
• Drive daily stand up calls during the agile phase of the project.
• Drive weekly risk/issue meetings for tracking and mitigation of risks & issues
• Working with stake holders / product owners to prioritize the requirements for Release/sprint
• Create EPIC, Stories and slices along with Defect Ticket/tasks.