TECHNICAL SKILLS

• Windows 7, 8, 10
• Project Management Certified
• EMT
• NYS Licensed Real Estate Broker - Commercial/Residential
• Experienced in Software and Infrastructure Life Cycle Management principles
• PIV card updates. Password resets and customer credential verifications
• IT Confidential Security standards and policy
• Wi-Fi sets
• Cisco VPN
• HTML, .NET, SQL, and JAVASCRIPT programming languages
• ITIL Foundations
• Smartphone setups
• Electronic peripherals, scanners, printers, hotspots, MiFi
• Active Directory
• Microsoft Professional Office 2013
• SAMS System - Confidential Asset and Management Configuration
• Windows 2008-2012 Server operating experience
• Cisco and Avaya VoIP

PROFESSIONAL EXPERIENCE:

Confidential

Technology IT Manager

Responsibilities:

• Manage setup of new disaster sites; interface with construction team, architects, vendors and legal departments.
• Experienced with project management software, MS Projects, Planview, Gantt charting, Risk Assessments, use of best practices, Agile and PMI project management tools.
• Project manage Information Technology (IT) automation systems, software and/or hardware problems, password violations, telecommunication troubles and work orders. Diagnose and resolve problems in response to customer reported incidents.
• Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements. Develop and maintain problem tracking and resolutions databases. Install, configure, troubleshoot, and maintain hardware.
• Project manage network, servers, cabling, and infrastructure installations. Administration, testing, and maintenance of hardware and software for command centers to support up to 400 users.
• Responsible for managing Help Desk and customer service assistance to staff in the field.
• Designed remedy system used to manage, track, resources and close user requests.
• Technical experience with 2008/2012 servers, WAN, LAN, Security, Avaya voice systems, wireless and IP technologies.
• Interface with Confidential workgroups, State Government, Public Assistance, Hazard Mitigation, Individual Assistant, Debris, Technology and External Affairs.
• Assist in developing migration strategies and capacity planning for meeting future desktop hardware needs.
• Infrastructure buildouts and expansions, network,WAN, LAN, Security, Avaya voice systems, wireless and IP technologies.
• Experience with Cat 5/6 cabling, MDF switch connections, Cisco VoIP, Avaya PBX, VPN and Video/Audio Conferencing Systems. Implement WiFi both secure and public.
• Knowledgeable with network carriers, Hughes net satellite, microwave, DS3 Fiber, C/O, LECs, ISDN, DID, POTS, Private Lines and Centrex.
• Implemented Continuity of Operations Plan (COOP) in Charleston, West Virginia at National Guard.
• Implement and manage Call Center, Interactive Intelligence/Genesys C3mp.
• Expert in Windows 7, 10, MS Office Professional and Office 365.
• Manage teams up to 15
• Work with Security to ensure cyber security and computer compliance.

Confidential

Technical Project Manager

Responsibilities:

• Project managed worldwide Corporate Web Site replacement.
• Worked with various lines of business to assess and document requirements.
• Implemented an e - commerce website project, managed the business requirements and ensured that Phase I/proof of concept was completed on time.
• Project managed scrum calls and project team of developers, architects on both vendor and client sites. Ensured that UAT was conducted on time and issues reported timely for retesting.
• Experienced with Agile methodologies and Jira application and reports.

Confidential

Technical Project Manager

Responsibilities:

• Project managed retail bank storage, systems engineering, eComm Next Gen, wires and ACH payment systems, Online Banking and tape backups. Finalized client requirements, determined hardware requirements, (e.g., use of existing servers or obtain new ones). Provided project scope document, budget, and timeframes. Matrix managed technical resources and ensured that client was updated and informed of status, with identification of any issues and consultation to remedy changes in project scope. Oversaw highly visible ecommerce and digital wallet projects.
• Deployed NetApp/EMC storage solutions and coordinated installation of servers in various data centers. Worked on the following project teams with an average of 10 resources: Client, DBA, SA IT technical leads and disk/mapping technicians. Escalated projects using SharePoint sites for improved communications delivery of services.
• Oversaw projects from initiation to close out, budget validation and lessons learned.
• Developed and enforced PMI processes, coordinating, and integrating project activities and directing the system development’s life cycle processes of initiating, planning, execution, and closeout of projects.
• Matrix managed teams of 15 or more. Project budgets ranged from several hundred thousand to millions.

Confidential, New York City

Project Manager/Business Analyst

Responsibilities:

• Project Manager for new Electronic Document Management System, using Waterfall methodology.
• Designed, and integrated Hyland Software/OnBase Digital Document Management Workflow Applications, with interdependence to main frame.
• Implemented Procurement Imaging Workflow Application: 15,000 documents converted weekly, with 8 million converted as digital images into the EDM system for immediate retrieval via the Accounts Payable Banner system.
• Supervised Graduate Admissions Imaging Workflow Application. Responsible for project planning, resources, capital and operating budgets, lifecycle tracking and postproduction support.
• Managed a team of 16 and a budget in excess of $2MM. Duties included vendor management of IKON, for Multi-Function devices. Created process for customer assessments, design, ordering, implementations, tracking, testing, security standards and training.
• Created internal website which automates future assessment process of devices and network.
• Built partnership relationship across Confidential Schools and external vendors.
• Followed all PMI project management steps and guidelines, initiation, planning, financial document build, statements of work, implementation, change of scope or systems, risk mitigation response plan, UAT and systems testing. Created system logic charts and other required metrics, reviewed lessons learned and closed out project.

Confidential, Melville, NY

Project Manager/Consultant

Responsibilities:

• Planned and executed global multi-dimension infrastructure projects for Confidential ’s Investment Banking Group and Global Fixed Income division.
• Developed detailed work plans, budget, schedules, project estimates, resource plans, and status reports for Production Access Control and High Availability for GFI and SWIFTS/ISSAC.
• Oversaw AML projects to ensure that policies were in place to meet regulatory and legal requirements.
• Ensured adherence to quality standards and met project milestones and deliverables. Responsible for all aspects of assigned projects and served as single point of contact for them.
• Developed and implemented short- and long-range strategies to identify security improvements and cost reduction opportunities. Evaluated, recommended and managed implementation of new or enhanced approaches to delivering IT security and risk mitigation services.
• Experienced with Clarity to project track all projects, budgets and resources.

Confidential

Technology Project Manager

Responsibilities:

• Managed high profile projects/work streams and oversaw other project managers to ensure delivery of work on schedule and within budget. Managed 16-member project management team and budgets in excess of $2MM, based on demand forecasting workloads and individual skill sets. Met with architects to review and approve space plans for data center and user build outs for major moves and new buildings.
• Analyze bids and recommend vendors, contractors and consultants associated with construction projects.
• As supervisor, reviewed all related policies, objectives and requirements. Independently carried out assignments, coordinating with the contractor and functional users, and interpreting policy. Recommendations were usually evaluated only from the standpoint of availability of resources. Completed work was reviewed merely to ensure achievement of expected results.
• Built partnership relationships across the organization, including consulting partners, and vendors. Maintained vendor relationships and coordinated complex problem escalation/resolution.
• Administered security control risk plans to maintain adherence to the Sarbanes-Oxley Act. Designed and implemented governance and due diligence for government and corporate compliance.
• Managed conversion of Call Center (2,500 users) from Northern SL100 to Avaya platform, a system that supported Collections and Customer Service for Credit Card Services.
• Bank takeovers included projects with major construction, data centers, workstation new buildings and major relocations.Interfaced with architects, engineers, unions and extended team members to ensure project task completed on time and within budget.