PROFILE

• IT Program / Project Manager (over 14 years of experience)
• Project Management/ScrumMaster using Agile Methodologies (Scrum, XP, Lean, etc.)
• Plan, execute, and finalize projects according to strict deadlines and within budget (100K - 3M)
• Acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan
• Define the project’s objectives and oversee quality control throughout the entire software development lifecycle (SDLC)
• Expert level in UX Architecture, Front-end development (GUI), and Wireframe mockups.
• Experienced user of programming languages including Perl, HTML, HTML5, CSS3, DHTML, and JavaScript (jQuery, EXT.JS, YUI, and more…)
• All projects required coordination with various customers, department leaders, internal / external / global technical staff and management

My typical Program / Project Management style is to use a hybrid Agile, Iterative and Incremental development process utilizing Scrum techniques coupled with Traditional Project Management methodologies.

The empirical aspect of Scrum empowers the Project Manager and Development Team(s). So I prefer to use cloaked Scrum techniques within a structured hybrid Traditional Project Management system.

This, I feel, gives all levels what they require (top down):

• Stakeholders are part of the development process
• Management (or PMO) is provided with regular reports and presentations
• Project Manager can use empirical and/or defined approaches to plan the project
• Development teams are proactive with design and development
• Developers are empowered and held accountable for the completion of their work

Specialty
Communication: Stakeholders to Management (PMO) to Development Team(s) liaison would be my most prolific strength. I can easily translate requirements into workable IT solutions, regardless of complexity and communication at all levels.

PROFESSIONAL EXPERIENCE

01/2012 to 03/2012 
Confidential
Dearborn, MI
User Experience Architect (UXA)
The Information Architect’s primary responsibility is to work with lead planners in the user-centric design through the cultivation of user insights to inspire ideation and develop comprehensive online experiences. This includes brand web sites, third-party sites and other digital communication channels. The User Experience Architect works with the team to define user needs based on project goals. The design of the experience is rooted in site analysis, information architecture and customer research.

• Lead digital team in the user-centric design process.
• Used multiple WYSIWYG and hand-coded HTML, HTML5, CSS1-3, and JavaScript.
• Work with the lead planner to develop immersive activities to inspire the ideation team and create and empathetic user perspective.
• Work with the team, and in some, take the lead in defining user objectives 
  and requirements.
• Facilitate experience design sessions and development of experience maps.
• Work with team in risk mitigation and optimization planning for the user experience.
• Accountable for the following deliverables under guidance of Lead Experience Planner: user experience POVs/presentation, user objectives and requirements, user experience maps, site architecture, site wireframes, and project research brief.
• Cultivate user insights through data/information analysis.
• Work with lead experience planner, strategists, and the research manager to define research in conjunction to gain further insights.
• Work with the analytics group and strategists to analyze data, determine insights, and develop recommendations to optimize the user experience.
• Supports/facilitates the mandatory adherence to ISO9001 requirements, processes 
  and procedures.
• Strong understanding of market research, consumer insights, and digital metrics.
• Strong understanding of Information Architecture / Human Computer Interaction (HCI).

03/2011 – 12/2011
Confidential
Redford, MI
Project Manager - Global IT Software and Web-application Development Initiatives

• Used Agile/Scrum/Lean Methodologies
• Use strong technical skills directing JAVA (J2EE) development teams towards developing a highly advanced web-based application that centralizes all vehicle/engine testing data on a global scale (Germany, Japan, Brazil, USA, and Mexico)
• Direct and manage project development from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Estimate the resources and participants needed to achieve project goals
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
• Set and continually manage project expectations with team members and other stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Manage teams of various sizes (1 – 40)
• Coordinate efforts with other Project Managers
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Track project milestones and deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and tools for project execution and management

10/1998 – 03/2011
Confidential
St. Clair Shores, MI 
Program Manager/Project Manager

• Manager of full-service internet business which offers website design, website hosting, and web-based application development
• Utilized Agile Methodology for all application development (Scrum, Lean, and XP)
• Handled all levels of Digital Marketing, SEO, SEM, PPC, banner ads, link exchanges, etc.
• Key industry provider of website automation applications (CMS systems and more)
• Creation of multiple applications (taken from wireframe through release). Developed front-ends (GUIs) of all our applications using UX Architecture.
• User Experience (UX) Architecture – Used strict standards set forth by the user expectations and always kept the UX in mind when managing application designs. Used customer feedback and personal experience to ensure a positive UX.
• Used multiple WYSIWYG and hand-coded HTML, HTML5, CSS1-3, and JavaScript
• Experience in the use of JavaScript Libraries (jQuery, extJS, YUI, etc.)
• Developed wireframes for applications that we were assigned, took them from inception to release then support
• Developed user’s manuals explaining the use of the wireframe application created
• Supply support for the applications (online/Web based/phone)
• Project planner responsible for product design from inception to product launch
• Project leader for all web-based application development

09/2007 – 10/2008
Confidential
Dearborn, MI 
Web Operations Specialist

• Document Publishing via Ace Publishing Tool (internal tool)
• RedDot CMS (v 7.1) and LiveServer software management (identical to Adobe Day)
• Admin level experience in RedDot CMS (v 7.1) and LiveServer
• Website changes to various sites using RedDot CMS
• SME for internal HTML/CSS issues
• Help Desk Support
• Create eNewsletters from raw source graphics, upload them into Bluestreak and/or Impact, test them and get them ready for production
• Create ePromotions from raw source graphics, prepare them for upload into the Internet, test them and get them ready for production
• Support Marketing personnel in newsletter and promotion creation
• Create processes and procedures to make the newsletter creation process more efficient and fool-proof
• Help Desk Support

07/1990 – 01/2006
Confidential
Dearborn, MI 
Project Coordinator / Web Operations

• Managed application development using Agile Methodology (Lean and later Scrum)
• Developed front-ends (GUIs) and/or wireframes for all our applications.
• Developed user manuals explaining the use of the wireframe application created
• Supply support for the applications (online, web based and phone)
• Budget, update, and maintain a B2B UNIX server containing more than two terabytes of data
• Identified the training needs and monitored the progress of (98) webmasters
• Set up a website auditing system (integrity checks) that verified the accuracy of web-based documents
• Audited more than (160) websites on a quarterly basis (more than 100k documents)
• Reported audit findings to management for corrective action plan
• Created a ticket system that allowed subordinates to report problems (reducing phone calls)
• Created educational curriculum based on the technical needs of my subordinates
• Prepared and scheduled training courses
• Trained subordinates in basic, intermediate, and advanced HTML and JavaScript courses
• Created specialized training courses for advanced webmasters
• Served as liaison between the customer and my subordinates to ensure all technical needs were met
• Project Coordinator for numerous projects that required coordination with various departments
• Reported project status to managers on a regular
• Established automation of manual processes that were subsequently stored in a centralized location to ensure standardization
• Created standardized processes for document control, website development/maintenance, and web-based application development
• Conducted multiple internal ISO audits with recommendations for corrective actions
• A certified Green Belt tasked with identifying at least one Six Sigma project per year
• Worked with Black Belts to fix problems identified in Six Sigma projects

EDUCATION

PMP Certification in progress

Confidential
Warren, MI 
INFORMATION TECHNOLOGY - IT PROFESSIONAL (no degree)

SKILLS

• Adobe: Creative Suite 5.5 including Photoshop, Distiller, Dreamweaver
• Microsoft: Word, Excel, PowerPoint, Outlook, Project, Visio
• Servers: UNIX, Linux, Microsoft (IIS)

CERTIFICATES:

Advanced HTML, CGI w/Perl 5, JavaScript, Project Management – Theory, Microsoft Project 2000, ISO 9001: 2000 Documentation, Advanced Perl: Database-Driven Websites, ISO9000:2000 Auditor, Six Sigma Greenbelt