SUMMARY:

• 16+ years of overall IT experience with 11 years of Project Management in Infosys. Has extensive experience in Project Management and performed diverse roles viz. Agile Scrum Master, Project Manager, Environment, change and release management lead
• Currently performing the role of Scrum Master for around 4 years for a large web development project with globally distributed teams. Accomplished servant - leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, and leading cross functional teams. Expert in implementing Scrum processes, removing impediments and fostering self-management and building high performing teams
• Successfully managed mid-sized projects with revenues of up to $1M and team size of up to 30
• Expertise in financial management, change management, release management, defect management, issue/ risk management, resource management, portfolio management, vendor management, stakeholder management, delivery management, relationship building
• Interaction with senior management viz. AVPs, Senior Directors and Business on status, Issue/ Risk mitigation in ensuring successful delivery of the project
• Experience and expertise in Agile and Waterfall SDLC methodology
• Technical experience in Microsoft .Net technologies and project management experience in .Net, SQL, Oracle and SOA projects
• Experience in working with various Fortune500 clients viz. Kraft, Allstate, Northwestern Mutual, Nationwide, Pfizer China etc. and executed projects of various types successfully viz. Application Development, Maintenance, Support and Process projects
• Expertise in domains viz. Insurance - Auto, Retail and Life Sciences
• Led RFP initiatives from delivery and been the point of contact for Scoping, Estimation, and Execution for these sales initiatives
• Has excellent people management, team mentoring and communication skills
• Self-motivated, highly organized and dedicated with a positive attitude
• Quick learner, Hardworking, Flexible and adaptable to fast changing technical/ domain changes/ challenges

TECHNICAL SKILLS:

• Staff management Change management
• Project planning Project reporting
• Resource management Risk management
• Process improvement Supervising
• Managing project quality Agile/SDLC methodologies
• Financial Management Requirement Analysis
• Retail/e-Commerce

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Project Manager

Responsibilities:

• Instrumental in enhancing the PMO and its tools, libraries and methodologies
• Ensures project performs in accordance with planned budget, scope, quality and timeline
• Primary point of contact for the project
• Collaborate with the business lead to develop the project management plan and all related component plans
• Created and managed detailed project plans and ensured project execution of workflows, critical paths, and milestones
• Effectively managing a diverse group of team members from the business, IT and external service providers
• Identified, qualified, and documented risks and put in place appropriate mitigation strategies
• Implemented risk mitigation plans
• Analyze project performance and provide accurate and timely reporting of project metrics
• Reported project status to team, PMO, and project KPIs to management through regular status reports, management reports, and communication meetings
• Manage project changes
• Resolve cross-functional issues at project level
• Report project progress and status of issues, risks, milestones to Sponsor/Steering Committee

Scrum Master / Project Manager

Responsibilities:

• Collaborate with business sponsors in grooming and prioritizing requirements/ stories based on business value for 3 integrations viz. RISE, PIM, DAM and Website
• Integration and Release planning for the project
• Facilitate user story elaboration meetings between Product owner/ SMEs and Development team
• Schedule/ facilitate sprint planning meeting(s) prior to the beginning of each sprint for globally distributed teams
• Schedule and facilitate daily stand up meetings with cross functional teams
• Track daily burn down, identify and resolve impediments. Identify and mitigate issues/ risks and escalate to senior management for timely resolution and successful delivery of the project
• Facilitate retrospective meetings at the end of each sprint. Ensure highest priority retrospective points are followed up on and closed out for continuous improvement
• Work with Architects, SMEs/ Business analysts, Infrastructure and other teams for resolution of impediments in timely and cost effective manner
• Facilitate meetings with key Culinary users in identifying the shortcomings of existing system and understanding their expectation from new system
• Risk/ Issue/ Dependency tracking/ mitigation and status reporting (story burn up, Defect trend etc.) to steering committee/ PMO
• Involved in RFP, estimation, sizing, competitive comparison analysis and execution, capacity planning and budget management of the project

Scrum Master / SAP Business Objects 4.x SME

Responsibilities:

• Collaborate with solution delivery/ business in product backlog grooming and prioritizing requirements based on business value
• Performed the role of Scrum master for data analytics track.
• Schedule/ facilitate sprint planning meeting(s) prior to the beginning of each sprint
• Schedule and facilitate daily stand up meetings with cross functional team
• Sizing user stories using planning poker, capacity planning and tracking daily burn down
• Identify impediments and work with various teams viz. User Management, Data Warehouse, SAP Architects and Infrastructure for timely resolution
• Facilitate sprint demos and retrospectives for continuous improvement
• Project Status reporting, Risk/ Dependency/ Issue tracking, mitigation and reporting

Environment:, Change and Release Management Lead

Responsibilities:

• Planning of environment needs based on requirements
• Responsible for physical/virtual DTQ environment planning
• Regular meetings with project teams to manage dependencies and align with appropriate efforts
• Environment Updates, SharePoint status reports and PMO dashboards
• Accountable for the maintenance and provisioning of all Dev, Test, Regression, Staging and Performance environments for different releases
• Provide guidance to testing and configuration/release teams in the preparation of code delivery, environment usage, and test phase planning
• Coordinate initial deployments and during environment build out activities (services)
• Coordinate system and user access requirements
• Environment defect remediation and support
• PMO environments issue and risk identification and remediation
• Collect metrics and collect data towards SLA’s during the course of project work

Project Manager

Responsibilities:

• Managed more than 12 projects in the portfolio with onsite/offshore technical team of 30+
• Responsible for identifying, analyzing and managing project risks
• Ensuring that projects conform to NM’s methodology and required standards
• Holding weekly internal and external meetings on progress
• Managing staff to ensure that all milestones are achieved within the agreed timeframes
• Ensuring effective quality control processes are in place to monitor deliverables produced
• Maintaining Business Partner relationships
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business

Project Manager

Responsibilities:

• Plan and manage future rate revision release schedules
• Review the rate revision change request
• Gather requirements, ensure design document with changes required and code changes, if any
• Co-ordinate with Performance testing team, QA team, RR Business Manager, Infrastructure Team, Business Representatives, Release manager
• Manage knowledge retention
• Measure the project quality and productivity and rollout improvement steps
• Review the delivery quality and productivity with Nationwide
• Identify and manage risks, gaps, and issues and liaise among IT team, customers, stakeholders to ensure smooth delivery
• Prepare, Analyze and submit weekly project status reports to Senior Leadership
• Escalate critical technical issues to PMO leads

Project Manager

Responsibilities:

• Overall responsibility of delivering quality product to the customer
• Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.
• Single point of contact for reporting progress, delivering documentation and resolving issues
• Managing staff to ensure that all milestones are achieved within the agreed timeframes
• Ensuring effective quality control processes are in place to monitor deliverables produced
• Maintaining Business Partner relationships
• Responsible for identifying, analyzing and managing project risks.
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business

Project Lead

Responsibilities:

• Responsible for designing and building the automated workflow solution using K2.net workflow solution with single sign-on implementation
• Menu customization based on the role (authorization)
• Services built on the framework enabled multi-lingual and multi-device capabilities
• Reporting framework with end-to-end monitoring and tracking of the service request and SLAs
• Analyzing business requirements and performing Impact Analysis and creation of high level design
• Preparation of Technical specification/ low level design
• Mentoring and helping team in technical implementation
• Design and Code reviews to ensure better code quality and maintainability
• Technical support during UAT
• Transition to Production Support team

Technical Lead

Responsibilities:

• Hosted more than 140+ services ranging from HR (Hire to Retire), Finance (Request to Pay to Settlements), Commercial (Procure to pay), Facilities, Learning and Content Management on eSupport platform
• The platform is custom built on Microsoft ASP.NET, Share Point Portal 2003 and SQL Server 2005
• As a Platform admin, responsible for
• Requirements Gathering
• Cost benefit analysis of hosted services/services deployed being provided
• Mapping of requirements to the features available
• Impact Analysis of the customizations to be done
• Effort Estimates
• Development for enhancements - workarounds
• Generating SLA based reports and provide Business Owners for process improvements