SUMMARY:

• Around 15+ years of progressively challenging experience in diverse industries in the capacities of Project Manager, Business Analyst, Scrum Master.
• As Project Manager/Scrum Master strengths include
• Developing and managing project plan
• Planning and scheduling the resources including team building activities, coaching, training etc.
• Planning and maintaining budget
• Strong communication, facilitation, negotiation and conflict management skill across all levels of organization and with external vendors
• Identifying, analyzing, evaluating & mitigating the risks
• Conducting various Agile meetings (stand - up, sprint planning, sprint retrospective, sprint demo, poker planning)
• Timely & accurately status reporting to higher management on budget, schedule including burndown charts
• Hands-on experience in successful execution of project in various SDLC methodologies - Waterfall, Hybrid & RUP
• Experience in managing and executing transformation & integration projects
• As Business / System Analyst strengths include
• Gathering & analyzing the requirement in various ways - JAD, Requirement workshop, one-one, Q&A session, surveys, site visits etc.
• Documenting business processes, workflows, business rules, system requirements, business requirements
• Partnering closely with business stakeholders to achieve consensus on major project deliverables
• Performing system testing, user acceptance testing with end user for getting sign off on delivery
• Working experience in several large projects with companies such as Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential . on various applications such as Mainframe, Web portals, e-Commerce, Mobile devices, Desktop, B2B, Client-Server, Data Warehousing etc.
• Diverse industry background including Finance & Banking, Electricity & Natural gas services, e-Commerce, Airline (Passenger & Cargo), Health care, Pawn, Retail, Restaurant, Fast Food, Telecom, Mortgage, Trading, Stock Market & Manufacturing etc.

TECHNICAL SKILLS:

Hardware: IBM Mainframe, IBM PC Compatibles, Sun Workstations

Tools: /IDE: Microsoft Office Suite - MS PowerPoint, Word, Excel, InfoPath, VISIO, CMS and Rational Rose

DWH/Reporting Tools: Cognos, Informatica, Report Studio, Query Studio, Crystal Report, Business Object

Methodologies: RUP, Agile, Waterfall, Use Case Methodology (UCM), OOA & D, SDLC, SDM

Management Tools: MS Project, Lotus Notes, SharePoint, Visual Source Safe, Serena Version Manager and Team Track, RALLY, CaliberRM, PVCS, JIRA, JAMA, TargetProcess PractiTest, ChnageGear, Team Foundation Server (TFS), PowerSteering, Quality Center, Remedy, Mercury Test Director, Rational Suite - Rational RequisitePro, Rational Clear Case

Operating Systems: UNIX, Windows NT, Windows XP, iOS

Platform/Framework: .Net, J2EE, Mainframes, Windows, Mobile, iOS, Android, Cloud Computing (AWS & Azure)

Database: SQL Server, MS Access, Oracle, DB2, Tandem, Data Warehouse

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Project Manager/ Scrum Master

• Defined budgetary process which includes do's & don'ts, guidelines for ROM justification & project prioritization, and template for BODD (Business Objective Delivery Document), Project overview template (includes goals, success criteria, assumption, risk, technical & non-technical constraint) & Resourcing allocation
• Created & managed project plan to support International launch using Agile iterative mode of development to effectively manage & deliver production releases in timely manner
• Defined standards, processes for Agile Iterative delivery approach in the company, coached & trained Product Owner, Dev/QA Team Members & cross-functional teams, defined - roles & responsibilities, delivery cycle, testing pattern & UAT cycle for continuous releases
• Coached team members in using Agile mode of delivery by training them in user story creation, point estimation, task creation & estimation. Helped them to be successful in Agile by removing blocks on daily basis
• Conducted/facilitated various Agile Ceremonies - Backlog Grooming, Sprint Planning, Stand-Up, Sprint demo, Retrospective, and trained other PMs to start owning & implementing these across the organization
• Worked with Microsoft & internal architect & infrastructure teams to move application, services, data center etc. to Microsoft Azure cloud computing
• Implemented Treatment & Write-off processes for Non-TX market which resulted in recovering $400K and $1.2 Million respectively till now
• Led cross-functional execution with the DEV, QA and customer support teams to evaluate and prioritize tasks, balance resources and resolved high priority defects by holding daily calls and assigning resources
• Defined processes and template for IT/Finance to take Tax credit benefit from IRS for internally built software for AMBIT use and Assisted VP Project Management in defining the labor tracking processes and standard for strategic work
• Created Executive Project Management Backlog & Resourcing Spreadsheet for budgetary purposes and presented to C level executives for approval, and reviewed the progress on bi-weekly basis with executives
• Created BODD, Project Overview statements, Iteration Commitment Sheet, Scope Document, Change Request, Risk Mitigation Plan and weekly status report
• Participated in identifying the vendors for international business and defined processes and standard operating procedure (SOPs) for vendor integration and conducted weekly calls with local & international vendors
• Coordinated efforts related to international go-live including 3rd party deliverables, established order of execution for delivery, created timeline & resource assignment for delivery
• Coordinated integration and delivery of work as per the schedule with 3rd party vendors thru Microservices in USA/internationally like Equifax (credit score based decisioning), Chase (Credit/Debit card payment settlement), Confidential (Payment reconciliation), Confidential (international banking), Confidential etc.
• Coordination, communication & collaboration with various teams inside/outside of organization including Product Owner, DEV/QA, UAT, Infrastructure, Customer Support, Training, Legal, Compliance, Marketing, Finance, Risk, Reporting & External 3rd party vendors etc.
• Managed all reporting and issues/risks through project SharePoint website integrated with project server
• Conducted weekly stakeholders meeting with international teams and other teams outside of the IT within the company to track and manage progress of launch.

Confidential, Fort Worth, TX

Project Manager

• Started Agile Iterative delivery approach in the company, coached & trained Product Owner, Dev/QA Team Members & cross-functional teams, defined - roles & responsibilities, delivery cycle, testing pattern & UAT cycle to deliver production releases every 3-4 weeks
• Coached Business Analyst & Product Owner in documenting the requirements in user story format. Worked alongside product owner in prioritizing the work in TFS based on changing business needs
• Created Project Charter (including measure of success for the project), Commitment Sheet, Scope Document, Change Request, Risk Mitigation Plan and post deployment status report
• Conducted/facilitated various Agile Ceremonies - Backlog Grooming, Sprint Planning, Stand-Up, Sprint demo, Retrospective, and trained other team members to start owning & implementing these across the organization
• Created & managed project plan to support both Hybrid (Agile/Waterfall combined) and Agile iterative mode of development to effectively manage & deliver prod releases in timely manner
• Managed Project Interdependencies (GIVES/GETS) using project plan to coordinate work effectively with cross-functional teams, created decision log to keep track of who made the decision, when decision was made, and impact of the decision
• Coordination, communication & collaboration with various teams inside/outside of organization including Product Owner, DEV/QA, UAT, Infrastructure, Customer Support, Training, Legal, Compliance, Marketing, Finance, Risk, Reporting & External 3rd party vendors etc.
• Participated in migration of application, services, data center etc. to Amazon Web Services (AWS) cloud platform
• Coordinated implementation of CMS (Content management system) thru Microservices, which includes training to product owner for publishing images/videos/file management & website modification based on state rules without any downtime
• Conducted Daily status meeting for Prod Support and provided Daily project status update in cross-functional stand-up & managed issues/risks on daily basis thru quick huddle
• Published weekly status report for internal & external stakeholders/vendors listing the variance, reasons for variance & corrective action required to eliminate/control the variance
• Managed project risks/issues for timely resolution thru project SharePoint website integrated with project server
• Active participation in PMCOP to implement changes for PMO team benefit & lead BACOP
• Coordinated efforts related to go-live - Implementation plan creation/review, CMS Changes, Go/No-Go Meeting, CAB (Change Approval Board) approval, on-point for release night/next day morning
• Conducted weekly stakeholders meeting to keep everyone across the organization aware of the progress. Discussed on issues and risks to bring visibility to higher management for items requiring their intervention
• End to end coordination for hot fixes & critical production issue thru one off script or Out of Cycle Releases (OCR)
• Identified and resolved project issues and risks, and develop risk mitigation plans as well contingency plan

Confidential, Dallas, TX

Project Manager

• Organized and Facilitated discovery sessions to identify areas for improvement, analyzed possible solution & impact, and presented the findings to stakeholders for approval.
• Managed Agile Life Cycle, Product backlog, Sprint planning and prioritized the work along with product owners
• Created and maintained the project plan at the Organization and department level including all third-party tasks/deliverables and responsible party for sign-off
• Conducted daily stand-up meetings, bi-weekly sprint planning/retrospective meetings, and presented demo to end user for each iteration
• Tracking and reporting project status to management thru weekly/monthly project metrics (which includes user story points planned vs. burned, hours estimated vs. burned, cost burn down chart, project progress, risk/ issues and possible mitigation) and represented the project in monthly meetings with users, executive sponsor, and management for prioritization of requirements and managing the project scope.
• Executed the plan with 3rd party UI expert team to translate requirements into UI mock-ups and presented to executive sponsors, stakeholders and external customer for feedback/approval by incorporating their feedback
• Worked with Product Owner/ Business SME’s to identify & prioritize critical issues for fixing before start of UAT
• Organized, Planned & coordinated timely execution of UAT with users located at different locations
• Managed scope, resource and budget changes, integration with other projects, 3rd party vendors to better control internal & external project dependencies
• Analyzed logged issues along with product owner and classified as defects & enhancements in PractiTest, and created change request & presented for approval to change control board
• Presented new application demo to customer service rep & marketing and then coordinated group testing
• Coordinated user manuals creation with sales & marketing team for successful go-live
• Identified risks, defined severity and created mitigation plan with business for successful go-live

Confidential, Irving, TX

Agile Project Manager

• Created Statement of work (SOW) for budget & resources need and presented to stakeholders for approval
• Plan, execute, and finalize project within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members for successful delivery.
• Created Project Schedule & Plan using time estimation techniques like Poker Planning, User Story Point, UC Points, and Ball Park etc.
• Managed Agile Life Cycle, Product backlog, Iterations/Sprint plan using Team Foundation Server (TFS) & JAMA, and used TFS for work item management and custom reporting to track release/sprint progress
• Drove the adoption of SCRUM practice in the development teams resulting in improved quality and decreased timelines to deliver functionality.
• Introduced Kanban for maintenance project and XP (Extreme Programming) for reducing the defects and improving the quality & frequency of deliveries
• Tracked and effectively communicated project status to management thru weekly/monthly productivity metrics (including budget & work burndown charts, velocity charts, defect resolution rate etc.)
• Managed changes to scope and budget through change request and used Remedy for approval process
• Tracked & resolved incident/issues/tickets after go-live by using Remedy
• Monitor progress through daily stand-up meetings, bi-weekly sprint planning/retrospective meetings, and end of the sprint demo meeting to customer
• Effectively managed external and internal dependencies and coordinated interaction with various 3rd parties including banks for successful & timely delivery of the project
• Identify, effectively communicate, and resolve project issues and risks, and develop risk mitigation plans.

Confidential,Dallas, TX

Project Manager / Scrum Master

• Created, managed & tracked tasks in project plan to keep project within schedule and cost.
• Managed Agile Life Cycle, Product backlog, Iterations/Sprint plan using RALLY
• Spearheaded the first scrum project within the organization which led to a larger transformational effort in the organization
• Headed several agile-scrum process improvement initiatives like sprint planning, demos, retrospectives, scrum of scrum and started various forums for team members to learn best practices from each other
• Reported project schedule to management thru weekly/monthly productivity metrics (including burndown charts, velocity charts, defect resolution rate, etc.)
• Facilitated the Daily Scrum, Sprint planning meeting, Sprint Demo, Sprint Retrospectives.
• Coached the Product Owners in Agile, especially with regards to preparing User Stories and prioritizing the Product backlog, and worked closely with product owners on backlog prioritization and grooming
• Created Work Breakdown Structure (WBS) & developed Iteration & Release plan based on WBS, planned sprint and managed product backlog, identified user stories for iterations.
• Used XP (Extreme Programming) extensively to improve customer involvement/feedback, pair programming & extensive code review, continuous testing/planning and frequent deliverables to end users.
• Performed Gap Analysis & identified process change & worked with dev team to implement the changes within deadline and communicated the changes to the impacted Business teams.
• Used Remedy for managing/resolving integration related issues and used dashboard for visual prioritization
• Managed stakeholder expectation and priority for team member work through prioritized backlog and protected team member from outside interference
• Analyzed & managed implementation of various COTS product from start to finish including creation of project plan, schedule management, risk & issue management, and status reporting on weekly basis.
• Developed training guides highlighting key changes to the process and/or systems per the release activities. Followed the approach of train the trainer for business user training in the field.

Confidential, TX

Agile Project Manager

• Have set up Agile Project Management Office, defined - roles & responsibilities, change management, testing processes & templates, and participated in the effort to staff the project organization.
• Prepared Project Time Estimates, Monthly Time Reports and Weekly Status Reports in form of burndown charts.
• Managed Agile Life Cycle (Iterations/Scrum) using RALLY, Created/Managed product backlog with Product Owners & defined Sprint backlog for each iteration based on priority
• Created Work Breakdown Structure (WBS), Business Process Workflows, GUIs, Use Cases and UML diagrams
• Worked with NOVO1 to provide service interface from AACargo including Web Service request/response mapping, data mapping
• Gathered and documented the requirements for new FAA guidelines & worked with HP to provide service interface document.
• Customized COTS product in-house for AA Cargo business need by performing Gap Analysis & worked on prioritizing & managing the release with business units & vendor
• Facilitated and conduct Requirement Gathering Sessions (JAD) with the Business Units/SMEs to convert the business requirements into functional requirements consisting of interface/security/non-functional requirement
• Worked on converting legacy system into web portal by analyzing & creating Gap Analysis Document
• Gathered Data requirements for system integration to prepare the Mapping Schema with XML tags and the required values, Designed Report templates and performed Data Mapping for web service interaction thru XML for Electronic Data Interchange (EDI)
• Created Swim Lane process flow diagram for various cargo business processes & used SharePoint to automate and streamline business process
• Created and Established entire Application Testing Process (QA process) to perform functional/system testing, created Functional Test Scenarios to create Test Cases & performed system integration testing
• Performed QA - Test scripts, Testing using HP Quality Center, UAT and created Bug/Defect Report

Confidential,Miami,FL

Scrum Master / Senior Business System Analyst

• Elicited and validated requirements through JAD session and interviews with SME’s and business users, document analysis, conducted requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, functional design specifications, scenarios, event lists, task and workflow analysis.
• Used AGILE (Scrum) methodology for new functionality development. Was responsible for creating and maintaining the plan, keeping the project on track to meet the deadline and escalating the risk to management.
• Implemented & coordinated the Micros HR application release and Implemented the Micros payroll pre-processing application that incorporated existing payroll validation rules
• Provided a User Dashboard (for reports) created by using Xformity, for tracking restaurant performance
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Conducted comprehensive restaurant system training for employees from the restaurant operators to executive management. Solicited feedback from pilot restaurant then adjusted user training manual/approach, as needed
• Created and updated Test Requirements, Test case scenarios and Test scripts using Quality Center and Created and validated the test coverage matrix, executed test cases during system integration/UAT testing along with business users. Logged and tracked the defects in Quality Center & worked for timely defect resolution.

Confidential,TX

Senior Business System Analyst / Project Manager

• Resource planning & managed cost of the project and created PDD (Project Design Document)
• Used Agile methodology of development to improve customer satisfaction by rapid & continuous delivery
• Interacted with 3rd party vendors Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential interface team as part of requirement clarifications, web service request/response mapping, issue resolutions
• Elicited, listened, documented and validated requirements in the form of Use Cases by conducting JAD sessions, numerous one-on-one interview sessions with SME’s (Subject Matter Experts) and end-users.
• Prepared mockup screens using tools like MS Visio in order to provide SME’s with a better idea of final screens
• Modeled the business process and simulated the normal operation for discussion with end users using WebSphere Business Modeler (WBM) and identified problems in current business process with the help of WBM and decided on appropriate solution with SME’s and Business Champion based on Chordiant framework.
• Used Rational RequisitePro for managing business requirements and use case specification and created process flow diagrams in Rational Rose, created use case catalogue and assigned use cases to Junior Business Analyst
• For integration projects, prepared Data Mappings/Analysis, Data Flow Diagram and Data Transformation documents for the development team to facilitate the development of interfaces and worked with DBA for data integration in Informatica through ETL (Extract, Transform & Load) & migrated the data from old to new system
• Defined business requirements & created operational reports using business object (BO) from ODS data warehouse. Owned the definition of reporting business requirements for PDA Shop & marketing reports
• Worked with architecture team to create blue print of system involving interaction with various 3rd party
• Developed and updated test case scenarios, test scripts and test cases using Quality Center (Test Director) and executed test cases, test scripts during Integration/System testing, UAT & logged the defects in Quality Center
• Conducted various teleconference sessions with the offshore development team based in Bangalore, India & had done requirements walkthrough with them and was single point of contact for SWAT issue resolution team