SUMMARY:

• Driving great teams to more efficiently deliver premium customer experiences
• Extensive experience in successfully driving multiple agile projects and process improvement & compliance initiatives as well as rich product features. A champion of exceptional customer experiences and an agile servant/leader who effectively guides teams toward excellence in the delivery of high quality products with ever increasing efficiency through collaboration, coordination & experimentation. Deep technical knowledge, creative problem solving and relentless customer obsession all combine to deliver strong business results and high customer value.
• A life - long learner who strives to keep up with market trends and industry practices regarding agile methods, quality assurance & continual process improvement. One who connects with customers and believes deeply in active listening and constant feedback to drive both product quality and process improvement that turn customers into evangelists.
• An inspired problem solver and mentor that has seen it all and worn many hats and is well known for doing whatever is needed to deliver project results while also reducing costs, improving productivity and increasing value.

STRENGTHS:

• Technical Program Management Quality Assurance Management Release Management
• Lean/Agile Methodologies Cross - Team Collaboration Partner Coordination Communication
• Attention to Detail Creative Problem Solving Customer Focus Continuous Process Improvement

PROFESSIONAL EXPERIENCE:

Sr. Technical Program Manager & Scrum Master

Confidential

Responsibilities:

• Leveraged ALM tools such as Visual Studio Online & Jenkins to manage projects & task workflows.
• Efficiently drove cloud migration project focused on the elimination of technical hurdles associated with SQL including use of CLR & BLOBs.
• Drove significant effort to greatly simplify complex multiple SQL server system resulting in fewer SQL servers and greatly simplified replication & backups.
• Assisted project team with troubleshooting complex production issues associated with technical debt.
• Designed and then drove implementation of Azure based chat bot focused on Agile content.
• Designed then drove sample AWS based project to help demonstrate XP & CI/CD concepts using Jenkins.
• Drove project to improve awareness of extended learning opportunities involving DevOps in a Box gadget.

Sr. Program Manager Special Initiatives & Scrum Master

Confidential

Responsibilities:

• Conducted a variety of competitive analysis efforts leading to numerous experiments & design proposals.
• Achieved significant 25% reduction in test execution time through continuous testing & balanced test approach.
• Optimized coverage with partner teams reducing overlapping coverage resulting in 50% improvement in test coverage between teams and 75% reduction in product issues reaching customers.
• Authored feature scenarios used by internal teams resulting in broad coverage and early product feedback.
• Designed feature experiments for data driven decisions to increase product quality and improved experiences.
• Pioneered use of Windows Insider Program quests by authoring scenarios that explained new features and increased crowd-sourced coverage by 50% resulting in 200% increase in actionable customer feedback.

Sr. Test Lead

Confidential

Responsibilities:

• Achieved significant cost reduction of approximately $10k per week as v-team lead spanning the division to safely optimize quality gate manual testing resulting in reduced execution time and more robust high value automation.
• Owned the effort to improve localization efforts for my team by coordinating with localization team and driving awareness to the team resulting in best of class localization score.
• As scrum team member participated all the regular meetings and set the example for others to follow on how to deliver consistently high performance with respect to task execution and resolving blocking issues.
• Coordinated hand-off of Games Hub to an external team including walk through of test code and assets.

Test Manager / Release Manager / Scrum Master

Confidential

Responsibilities:

• Optimized the Privacy Review process impacting 20 projects through improved team preparation resulting 300% increase in productivity for Privacy Review board earning a commendation from the Privacy Director.
• Architected flexible project start-up rituals which liberated project teams to more quickly focus on innovations.
• Partnered with operations lead to produce TSGs, SLAs and deployment choreography for each release resulting in smooth releases and a clear understanding of how to monitor and maintain each site.
• Designed a Common Elements Test Plan to define best practices for all projects which also covered all project independent testing which liberated test plans to focus more on the functionality being implemented.
• Designed all release choreography including deployment steps, smoke testing and roll-back procedures.

Test Manager, Release Manager, and Project Manager

Confidential

Responsibilities:

• Managed selection process of external forums solution and worked with partner to meet quality goals.
• Lead test effort to certify Halo under new Xbox 360 backward compatibility layer resulting in successful console launch.
• Owned test effort over Bungie.Net large scale community web site with rich game integration features.
• As Release Manager drove the successful release of Halo 2 including a custom gold mastering technique making it possible to simultaneously release 8 language SKUs on schedule despite late delivery of final game builds.
• Owned test and release management efforts over frequent title and map pack releases.
• Lead the effort to design and then implement dedicated servers for Halo PC addressing a popular customer request and enabled us to host and maintain a global presence of servers that customers found to be fun, safe and reliable.

Test Lead, Test Manager

Confidential

Responsibilities:

• Developed a partner certification program that established overall quality, availability, performance, and capacity requirements which created transparency and managed expectations.
• Coordinated testing and integration with several external content partners resulting in a seamless customer experience and integration between MSN hosted main site page and externally hosted secondary pages.
• Worked closely with Operations on deployments, release details, monitoring requirements, SLAs and TSGs.
• Leveraged external tools to handle last mile performance measurements.