OBJECTIVE:

Obtain a challenging position which will utilize my tactical and strategic planning abilities, technical capabilities, organization and communication skills, and leadership abilities.

EXPERIENCE:

Position:Manager, Commercial Production Services

Duration:May 2009 Nov2009

Description / Role

Responsible for providing vision, leadership, focus, and mentoring for the ERCOT Commercial Operations teams in support of the ERCOT Retail, Wholesale / Financial, Web Infrastructure, Enterprise Integration Infrastructure, and Enterprise Reporting Systems. Responsible for working directly with the various business and technical teams to identify and minimize risks to ERCOT’s operational systems reliability and stability with a strong focus on the objectives to meet business requirements, continuously performance improvement, and increase internal and external customer satisfaction.

Leadership / Management Responsibilities

• Responsible for hiring, coaching, training, and performance management of staff.
• Prepare and administer department budget and financial goals.
• Responsible for organizing and coordinating 24/7 support for the Commercial Systems.
• Direct the day-to-day functions of the Commercial Operations production support team.
• Ensure the integrity of the systems through participation in the Change Control Management process.
• Proactive involvement with senior management in planning and execution of ERCOT initiatives.
• Assure maximum efficiency and productivity of direct reports by managing resources and providing appropriate staff training.
• Facilitate regular systems auditing and testing.
• Spearhead initiatives for and drives implementations of new systems and upgrades.
• Develop, monitor, and refine workflows and business processes.
• Proactively identify potential and real design problems, and drive resolution.
• Work as a team member to set service level agreements for end-user applications and for services provided.
• Improve relationships with end-user departments.
• Collaborate with other application and technical resources when resolving a problem or implementing a system change.
• Promote teamwork across the organization.
• Demonstrate accountability for the results of the team.

Position:Project Manager

DurationMar 2008 Apr 2009

Description / Role

Responsible for planning, directing and coordinating activities of designated projects, to ensure that goals of the project are accomplished within the prescribed time frame and funding parameters. Lead complex projects involved with the technical design and development of major enhancements and additional functionality to meet the Market Operations / Retail Operations production needs, changing business requirements, and changing business processes.

Leadership / Management Responsibilities

• Develop complex project plans including goals, strategy, staffing, scheduling, identification of risks, contingency plans and allotment of resources for each phase of the project.
• Formulate and define technical scope and objectives of project for project personnel.
• Analyze business requirements to determine technical design and produce the required documentation.
• Establish standards and procedures for project reporting and documentation.
• Identify and schedule project deliverables, milestones, and required tasks.
  Coordinate the recruitment and assignment of project personnel.
• Assign duties, responsibilities, and scope of authority to project personnel.
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budget.
• Manage and monitor the work of the team, to ensure that the team focuses on high priority items
• Promote teamwork in support of the project across the organization.
• Coordinate and respond to requests for changes from original specifications.
• Demonstrate accountability for the results of the team.
• Implement metrics to track team performance against schedule expectations and budget.
• Develop and maintain all project documentation.
• Prepare project status reports and keep management, clients, and others informed of project status and related issues.
• Monitor project results against technical specifications.
• Identify and raise issues or deviations from the functional requirements or design specifications.
• Adhere to migration execution planning and other Release Management methodologies.
• Ensures execution of unit and string tests as needed on new/modified code, by following the specified test plan and verifying the expected results.
• Captures best practices for use in future projects.
• Completes project reviews.
• Obtains, through customer satisfaction and acceptance testing, project signoff of completion.

Company:Confidential,

PositionSr. Programmer Analyst

DurationSep 2001 Mar 2008

Description / Role

Confidential, is an Independent System Operator (ISO) responsible for managing the power grid for the majority of the state of Texas, but is also the Central Registration agent for the Texas Electric Retail Deregulated market.

Development team lead for a wide variety of applications suites and custom interfaces as well as technical SME for the Retail Market, a member of the Texas Data transport Working Group (TDTWG), a member of the North American Energy Standards Board (NAESB) TEIS (Technical Electronic Implementation Sub-committee), and a contributor to Texas Standard Electronic Transaction (TxSET) standards committee.

Leadership / Management Responsibilities

• Lead a development team of 6 full-time developers and varying number of contractors.
• Direct, oversee and coordinate the work assignments and workflow of maintenance and project development activities for the team.
• Manage and prioritize multiple project and maintenance activities concurrently by working directly with the business, support, and project management teams for changes, fixes, and enhancement requests.
• Formally and informally update the department manager on personnel, market participant, and system issues and regular progress / status of activities.
• Prepare and communicate project analysis, design, and development time and cost estimates for project managers.
• Prepare and conduct employee performance appraisals.
• Provide technical leadership for local and national working groups and committees for process and standards Development. Committees include: Texas Data Transport Working Group (TDTWG), Texas Standard Electronic Transactions (TxSET), and North American Energy Standards Board (NAESB) Technical Electronic Implementation Subcommittee (TEIS).

Analysis Responsibilities

• Work directly with the internal and external business teams to identify potential issues or gaps within systems or requirements in order to issue change or enhancement requests.
• Understand how the applications support business processes and requirements and apply this knowledge to solve business problems.
• Identification of functional and technical design, engineering, and architecture improvements and document and drive the solution.
• Develop user functional and technical specifications.

Design and Development Responsibilities / Accomplishments

• Design, Develop and Maintain all EDI maps using EC Map for 810, 820, 814, 867, 824, and 997 transactions used in ERCOT retail market.
• Create and maintain all EDI scripts using EC Gateway, PERL, and JAVA for various file management needs, map execution, auditing / logging, reporting, archiving, and SNMP notifications and alerts for support.
• Re-Architect system to increase processing throughput from thousands of transactions daily to millions of transactions daily through use of multi-threading, accurate and simplified code, and code re-use.
• Integrate EC Map, EC Gateway, and ECRTP within a J2EE architecture utilizing JBOSS application server in a clustered environment to provide scalability, high availability and fault tolerance to increase performance, reliability, security, and availability.
• Develop and maintain transport systems using FTP, HTTP(s), GISB EDM v1.4 and NAESB EDM v1.6.
• Develop and maintain scripts using PGP and GnuPG for data file encryption.
• Develop and maintain custom enterprise reporting application that oversees all retail application suites and provides operations and business users with cross systems visibility in a single application view. The application business logic is developed primarily in an Oracle database using PL/SQL packages, procedures, and functions. The user presentation layer is deployed using JSP hosted on a JRUN application server.
• Develop and maintain several custom JAVA and PERL interfaces for performing file management, data transport, and integration between ERCOT’s various application suites and functional areas.
• Participate in systems migration planning and execution for server Operating System (OS) and Oracle database maintenance and upgrade activities.
• Configure hardware and software for Development, Test and Production platforms.
• Prepare unit and application test scripts and test the interfaces.
• Provide technical support for ERCOT Commercial Operations application suite.
• Provide on-call support outside business hours as needed.

Programming Languages

JAVA, PERL, SQL, PL/SQL, XML, JSP

EDI Applications

Sybase EDI Products (EC Map, EC Gateway, EC RTP), Trusted Link Windows, STX for Windows, EDISIM, EDIFECS SpecBuilder, BizManager, BizLink, SecureLink, Transaction Bridge

ANSI X-12 Standards / Transactions

Standards: 003010, 003020, 003040, 003050, 004010, 004020, 004050

Transactions: 404, 810, 814, 820, 824, 830, 832, 850, 855, 856, 860, 864, 865, 867, 940, 945, 997

Communications / Protocols

FTP, GISB EDM v1.4, NAESB EDM v1.6, ebXML, HTTP(S)

Security Encryption

PGP, GnuPG, SSL

Databases

Oracle, MS SQL, MS Access

Web Servers

Apache, Tomcat, IIS

Application Servers

JBOSS 3.x, JRUN 4.0

IDE Tools

JBuilder, Eclipse

Operating Systems

MS-DOS, WIN 95/98, Windows NT, Win2000/XP, Linux, HP-UX

Source Code Management

MS Visual Source Safe, CVS

Management

5 years experience in managing daily operations in a service industry.

EDUCATION: Bachelors of Science in Computer Science degree program