EXPERTISE AREA:

• Project Management Lean Six Sigma Agile Scrum Kanban Process Analysis Requirements Gathering ITIL Logistics
• Risk Management Continuous Improvement Interface Management Best Practices Management Process Improvement
• Communication Management Strategic Planning Business Analysis Capacity Building Resource Allocation
• MS Office Excel Microsoft Word PowerPoint Visio Microsoft Project One Note Google Documents

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

Project Manager

Responsibilities:

• Integrated multiple projects to reduce overall policy remediation issues by 85%, from over 110,000 policies to under 30,000; saving over $5 million in reserve requirements.
• Led the revision and integration with vendors on the claim eligibility and benefit determination assessment process to increase accuracy, reduce reconsiderations of claimant eligibility, and create a new electronic vendor assessment interface.
• Served as a subject matter expert on several sprints to align the backlog with the long - term care claims strategic plan in preparation for pending acquisition.
• Trained cross-functional teams on the utilization and integration of Kanban methodologies to maximize resource allocation capacity by limiting work in progress, balancing demand against throughput, and reducing workflow backlog.
• Managed Long Term Care strategic projects greater than $1 million in budget throughout the Project Management Life Cycle.
• Developed project plan, including communications matrix, impact mapping, and recovery predictability analytics for an 18-month pilot ACO claimant interface program to improve vendor care management efficiency and accelerate claimant recovery.
• Continuously integrating lean process improvements that resulted in increased efficiency, productivity, and cost reductions.
• Supported ad-hoc requests from project sponsors and stakeholders for presentations, project dashboards, and status reports.

Confidential, Glen Allen, Virginia

Project Manager / Capital Development / Operations Manager

Responsibilities:

• Led over 18 loan projects, cumulating with a loan portfolio over $24 million.
• Delivered a 260% increase new loan origination in 2016, resulting in an $18.75 million portfolio.
• Created a $25 million loan pipeline through relationship cultivation and strategic marketing.
• Utilized the Scrum process framework to streamline the initial application turnaround to under 30 days.
• Through sprints, demos, and retrospectives, increased the velocity of loan closings by 50% from 120 days to 60 days.
• Achieved a 62% increase in deposits, resulting in over $15 million in year two of operations.
• Realized 130% of goal on $16 million in aggregate capital development campaigns and building projects.
• Coached team on utilization and organizational integration of Agile and Scrum methodologies to increase operational scalability.
• Led project planning, daily standups and other Scrum ceremonies as team leader to develop user stories for website redesign.
• Utilized Best Practices Management to re-engineer the loan application process from an original 8 page format to 4 pages.
• Originated $10.2 million in deposits and $7.2 million in loans for a de novo church extension loan fund.
• Designed and produced metrics to measure efficiency and effectiveness for capital campaigns.
• Facilitated the requirements gathering, SWOT analysis, and strategic planning meetings to address project requirements.
• Identified opportunities and managed interdependencies simultaneously for multiple projects of varying size.
• Coordinated project planning and logistics on a cross-functional team for an enterprise-wide operating system migration effort.
• Managed the prioritization and change management process to resolve issues and maintain project schedule.

Confidential, Richmond, Virginia

Project Analyst II / Project Coordinator

Responsibilities:

• Contracted for an IT life cycle integration project to coordinate implementation of strategic and tactical project plan initiatives.
• Maintained in Clarity and MS Project the project schedule including identification of tasks, resources, and dependencies.
• Coordinated risk management, escalated issues when appropriate, and assisted with mitigation strategy.
• Participated in several sprint iterations on the customer satisfaction team to develop user stories for new software integration.
• Contracted for a full life cycle software integration project as liaison between stakeholders and IT to communicate requirements.
• Responsible for project documentation, tracking tasks, deliverables, dependencies, budget, schedule, and resource allocation.
• Through continuous integration, reduced turnaround time by 67% and increased efficiency by 80% as lead UX tester.
• Decreased processing delays by 50% by creating Excel based tracking report to forecast runtime and capacity optimization.

Confidential, Richmond, Virginia

Facilitator/Connector/Consultant

Responsibilities:

• Counsel nonprofits on various project management tools to build capacity and improve efficiency.
• Assist with strategy to develop and connect with community partners to expand their mission and resources.
• Develop marketing and outreach strategy to strengthen existing and identify potential new core services.

Confidential, Richmond, Virginia

IT Project Manager

Responsibilities:

• Managed the EDI integration of 50 Gulf South vendors to ensure timely completion of the project deliverables while maintaining quality, scope and stakeholder objectives.
• Used interface management principals to analyze and recommend over $1 million in annual cost savings by eliminating over 8,300 labor hours using Six Sigma methodologies as a member of the Customer Connectivity Implementations project team.
• Identified over 35 process improvement solutions to alleviate bottlenecks, improve process flow, and reduce the customer onboarding holding queue delay through voice of the customer interviews, value stream mapping, and impact/effort analysis
• Led integration project to convert manual AP system to an automated electronic process, saving over $150,000 annually by reducing processing costs by 85% and eliminating over 2,880 annual processing hours, a 60% reduction in labor costs.
• Provided consulting and full life cycle project management services on a $425,000 building renovation and parking lot construction project that was completed on time and under budget.
• Reduced project cost by 20%, saving over $90k by identifying value opportunities in the project scope.
• Performed feasibility and requirements gathering on the best use of stakeholder’s underutilized and vacant property.
• Provided project planning, business case and cost/benefit feasibility analysis, schedule, resource allocation, and best practice management (BPM) on potential projects for nonprofit organizations.
• Created budget, developed communications management plan, and assisted on vendor selection and oversight with request for proposals (RFP) and statement of work (SOW) development for various stakeholders.

Confidential

Business Analyst

Responsibilities:

• Contracted to provide requirements gathering, project coordination, feasibility, cost, and benefit analytics.
• Delivered 55% of the executive level business visitation leads as key member on part of a five-person team for a marketing project to Quebec, Canada for a rural Southern EDA.
• Initiated daily standup, retrospectives, and continuous improvement principles on B2B marketing campaign iterations to improve process management in identifying and evaluating companies with strategic capital investment and growth plans.

Confidential

Project Analyst / Consultant

Responsibilities:

• Utilized Agile and Scrum methodologies to assist Product Owners in creation and maintenance of Product Backlogs.
• Assisted project manager in creating project schedules, timelines, identifying discrepancies, change requests, and meeting support documentation for multiple projects and work steams as requested.
• Provided business analytics and metrics analysis to measure efficiency and effectiveness for multiple projects.
• Managed the prioritization and change management interface process to resolve issues and maintain project schedule.
• Facilitated training programs and seminars on utilizing project management tools and techniques to optimize capacity, process improvement, and best practice management (BPM) into the organizational work culture.
• Collaborated with the Partnership for Nonprofit Excellence creating training practicums in project management leadership for the Boy Scouts, Richmond Entrepreneurial Assistance Program, Feed More, and other nonprofit organizations.