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Program Manager Greenbelt, MD

SUMMARY:

Energetic program management professional with extensive program, project, personnel, operations and client management experience. Ability to analyze and synthesize information to quickly problem - solve and make decisions. Rare combination of business and technical perspectives to strategically identify, analyze and streamline complex operations, IT processes and manage risk. Recognized by senior customers as a trusted partner and advocate. Demonstrated success effectively communicating strategic organizational goals in diverse environments with poise. Navigate the demands of exceptional customer support with the organization's business demands while identifying new offerings to meet customer's business needs.

PROFESSIONAL EXPERIENCE:

Confidential, Greenbelt, MD

Program Manager

Responsibilities:

  • Provided leadership to train and direct 102 multi-disciplined technical and business resources, including subcontractors, to resolve engineering, administrative and field issues occurring during project implementation
  • Developed and implemented an exception-based metrics dashboard to capture the overall health of the Task Order measuring technical performance, cost, schedule, risk and resources (EVM)
  • Led daily Scrum sessions with multiple teams to quickly plan the day’s work and identify blockers
  • Successfully led test teams through 5 releases and 19 sprints in 12 months
  • Served as the primary interface with the customer on a nearly daily basis to plan strategies and solutions
  • Expanded contract scope and revenue by 11% by leveraging two key areas of test scope into business development opportunities; elevated ROS to 16%
  • Provided clear, succinct program review monthly presentations
  • Continually managed all stakeholders to maintain constant communication across the teams
  • Designed and deployed the Risk/Issue Register and implemented associated processes to mitigate risk
  • Deployed HP Agile Manager to drive Agile efficiencies across the multiple, interconnected Task Orders
  • Developed a resource-loaded project schedule to ensure accurate scheduling input for EVM
  • Identified and drove efficiencies between Integration Testing and Simulated Data teams to conduct work in parallel to meet release deadlines
  • Identified and implemented areas of Program automation, reducing man-hours by 9%
  • Led work teams in a continuous improvement environment with quality tools, behaviors and practices

Confidential, Falls Church, VA

Senior Project Manager

Responsibilities:

  • Provided leadership to 110 multi-disciplined technical and business resources, including subcontractors, to resolve engineering, administrative and field issues occurring during project implementation
  • Implemented connectivity to the Cerner Data Center Migration Initiative and its COOP, hosting all DoD Electronic Health Records on time and under budget
  • Reduced labor hours spent procuring engineering program deliverables by 12%, by collaborating with all divisions to eliminate redundancy and non-relevant deliverables
  • Exceeded SLAs, ensured financial health and met or exceeded performance KPIs for the Global Support Center (helpdesk) task order

Confidential, Herndon, VA

Project Manager

Responsibilities:

  • Drove to completion and significantly improved net revenues for a portfolio of complex projects and cloud-based services in two dedicated DHS data centers
  • Coached and directed 70+ FTEs, (matrixed, cross-functional teams and managers)
  • Served as the primary interface with the customer and partnered with to set the vision, strategy and KPIs
  • Formulated and enforced work standards, assigned contractor schedules, reviewed work discrepancies, supervised contractor personnel and communicated policies, purposes, and goals of the organization to subordinates
  • Integrated geographically dispersed and leveraged teams, resulting in daily project progress
  • Organically expanded portfolio by 9% in scope and revenue
  • Reduced PM person-hours expended on scheduling projects 41% by implementing standardized Microsoft Project templates
  • Delivered a real-time monitoring system for the FEMA Government Watch Officer sector ahead of schedule and below budget
  • Implemented Agile methodology to automate enterprise patching, reducing expended person- hours by 26%
  • Implemented a virtual desktop cloud service (WPaaS) and increased customer consumption of Infrastructure as a Service by 50%
  • Developed and completed data center-wide initiative to ensure fundamental infrastructure reliability

Confidential, Suitland, MD

Project Manager

Responsibilities:

  • Delivered several VBlocks two weeks early across geographically dispersed areas for DHS, resulting in repeat business totaling $1M
  • Identified and removed bottlenecks during procurement by implementing Change Management processes
  • Deployed at Confidential HSPD-12 CAC reader in under 4 months by utilizing leveraged teams, saving over $60K.
  • Hardened the Confidential NSOF enterprise against cyber threats by significantly reducing (17%) reporting and resolution duration of Host Based Security System (HBSS)

Confidential, Alexandria, VA

CWIN Project Manager

Responsibilities:

  • Provided leadership to train and direct 24 technical personnel spread across 3 teams to resolve engineering, administrative and field issues occurring during project implementation
  • Served as the primary interface on a daily basis with the DHS customer for all planning and strategies
  • Consistently received highest ratings (5) from the DHS Contractor Performance Assessment Report
  • Expanded the contract in both scope and revenue by 11%
  • Attained 100% uptime for the secure, mission-critical, 24/7/365 environment
  • Produced a $264K surplus and hired a new full-time principal engineer at no cost to the Government
  • Achieved a $100K ODC surplus by utilizing FirstSource, consolidating vendors, leveraging corporate partnerships and CWIN’s presence in DHS datacenters
  • Established and chaired a PMO and achieved ISO 20000 certification in under a year

Confidential, Arlington, VA

Project Manager

Responsibilities:

  • Organically expanded contract in both scope and revenue by 21% by identifying key growth areas.
  • Managed on-site helpdesk supporting over 700 users, including VIPs
  • Built a Continuity of Operations Planning (COOP) facility in less than 10 months
  • Deployed an Oracle 10G -based Biometric database solution to allowing all CBP Field Officers real-time access to verify and process possible foreign criminals at border sites
  • Migrated the enterprise from Novell NDS to Windows 2008 Active Directory
  • Quadrupled the enterprise storage by implementing a NetApp SAN storage solution

Confidential, Alexandria, VA

Tiger Team Lead

Responsibilities:

  • Deployed over 1000 servers and domain controllers worldwide in under 3 years
  • Executed Continual Improvement of Processes (Kaizen) post-migration with local IT staff
  • Managed the delivery of servers and migration tools prior to each scheduled migration
  • Ensured full functionality for 50,000 enterprise users in the Windows 2003 Active Directory Forest

Confidential, Greensboro, NC

Network Administrator

Responsibilities:

  • Successfully migrated the enterprise from Windows NT 4.0 to Active Directory 2003
  • Deployed Windows 2003 Terminal Services allowing complete remote access to the domain
  • Realized a 15% annual savings for the IT budget by consolidating vendors and increasing ROI

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