SUMMARY:

Dedicated, results - oriented Project Manager, with over 16 years of progressive real-world experience and leadership. Effective coach and trainer with the ability to motivate and organize teams. Maintain continuous alignment of program scope with strategic business objectives, making recommendations to modify and improve the program when necessary. Creative problem solving and time management skills coupled with outstanding interpersonal skills facilitate tangible and seen results.

COMPETENCIES:

• Governance, Budgets, Procurement, Risk, Compliance
• Time, Scope, Quality, Finance
• Infrastructure/Design/Operations
• Contract Management
• Business Administration

EXPERIENCE:

Confidential, Baltimore, MD

PMO Specialist Consultant

Responsibilities:

• Applied PMBOK principles to manage deployments and implementations while adhering to DISA/DoD policies, MOUs, POAMs, SLAs, SOPs, IRPs, SSPs and related mandates and directives.
• Developed PMO documentation and processes for defining program and project processes, and for ingesting and onboarding new projects and tasks.
• Technical advisor for lifecycle sustainment, operations services, and vendor negotiations.
• Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.
• Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost effective manner.
• Reported out on health of product and team performance against established service level agreements at monthly upper management reviews.
• Effectively partnered with teams to meet and surpass SLAs.
• Facilitated complex virtual and linked teams in multiple organizations.
• Created communications, staffing and stakeholder management strategy.
• Designed and implemented the outsource strategy for the maintenance of the pipeline.
• Championed need for standard ERP/EAI solutions for reduction of total cost of ownership by 20%+.
• Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services.
• Directed extensive face to face client meetings requiring up to 25% travel annually
• Developed and managed project plans to on-time successful completion from request for proposal to product delivery.

Confidential

Consultant Program/Project Manager/Instructor

Responsibilities:

• Developed organizational change management and design, and training programs for end users and support teams.
• Set the direction for the organization’s project governance and leadership structure.
• Designed and implemented corporate training program for the use of Rational Unified Process (RUP) and UML collaborations.
• Led all team based learning initiatives and training for end users and super users.

Confidential, Alexandria, VA

Consultant Program/Project Management Office (PMO) Specialist

Responsibilities:

• Provided overall management and support for concurrent projects across multiple products; including, vendor management (i.e., Mitre, Citizant, and Accenture) and Earned Value Management (EVM) and Risk aversion, acceptance, mitigation, and avoidance.
• Served as the business area representative to the MS2 Program Performance (Earned Value) Management and Program Management Councils.
• Formed a PMO to managed the delivery of over 50 program and project pipelines during a 4-year period. Matrix managed engineers, DBA, and QA staff.
• Served as a conduit between customers, management and the development team, and a representative in CCB, RMB, ERB, IRB, and CAMs meetings.
• Planned and managed a $60M+ program budget.
• Applied best practices to ensure projects run consistently and that risks are communicated.
• Garnered support for Agile project management standards from the executive sponsor and steering committee and ensured these stakeholders have representation within the project governance organization.
• Enabled communications between governance representatives and PMO constituents and relay project information across both parties.

Confidential, Middlesex, NJ

PMO Project Manager

Responsibilities:

• Created service model aimed at ensuring usability, reliability, and compliance for users with disabilities (e.g., Section 504, Section 555).
• Developed the Agile project plan and project schedule, and defined/clarified the project scope.
• Developed policies and procedures to support the achievement of the project objectives.
• Added transparency to IT operations by developing strong business partnerships and formalizing the lines of communication Determined the organizational structure of the project team.
• Identified roles and positions for the service deliverables to be provided by external companies.

Confidential, Alexandria, VA

Project Manager

Responsibilities:

• Developed a Remedy-based Change Management system for a large Government Agency. Also, developed the Requirements Analysis and Design document, detailed processes for Change Management, and also developed a detailed User Guide with procedures for using custom developed functions.
• Improved operational efficiency and increased program engagement while managing shrinking annual budgets.
• Managed hardware, software, and firmware development. Overall accountability for product success. Premier customer contact, nurtured accounts to production status.
• Deployed product on time despite intense internal pressure for feature creep and delivery slip.
• Continually improved quality and value of product contributing to greater account volume and program content.
• Coordinated the planning, negotiation, execution and delivery of several competitive and non-competitive proposals for this strategic program.
• Supported the development of Change Management processes.

Confidential, Bridgeport, WV

PMO Specialist/Project Manager

Responsibilities:

• Collaborated with senior management and POC (point of contact) teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Spearheaded design through deployment of the Agile project methodology, including RFP for Web site re-launch.
• Re-engineered a mainframe/Java/OLTP/ETL eCommerce Web system with improvements.
• Project managed the rollout of two new contract repository systems working with a team of analysts, developers and several clients to gather requirements.
• Implemented a formal project management process based on PMBOK and SDLC, reduced project delivery timeline by 30% and system defects by 80%.
• Led development of requirements, process and workflow models, and other documentation throughout project lifecycles.
• Oversaw development of support systems, encompassing management reporting, cost benefit analyses and budget approvals.

Confidential, Arlington, VA

Business Manager

Responsibilities:

• Reporting to the COO and CEO, frequently interacted with a variety of internal and external stakeholders at different levels of the organization.
• Managed and monitored project-related costs are other relevant activities performed by program managers.
• Created and negotiated contracts, pricing proposals, and Confidential .
• Coordinated the work of multiple professionals to complete projects on a schedule, within budget constraints and according to client specifications.
• Adroitly managed multiple subcontractors on as many as six concurrent programs.
• Developed an aggressive multi-year integrated program roadmap and release plan to iteratively deliver integrated portfolio projects on a 12-month cycle for $1 billion+ in government-awarded contracts.
• Provided data to control funding, budgets, and expenditures.
• Oversaw project milestones to ensure time and scope were well managed.
• Led efforts to understand and respond to the various and unique utility and commercial customers, including opportunities that were shaped by company name .
• Monitored profit, cost and balance sheets for all PMO-managed efforts and process invoices in an efficient and timely manner.
• Tracked program/project progress.
• Planned, implemented and successfully completed projects.
• Set team direction and motivated team members.
• Coordinated activities across different organizational functions.
• Defined project baselines and assigned work.
• Reported program/project statuses to provide data to stakeholders.

Confidential, Baltimore, MD

Project Manager

Responsibilities:

• Led Project Management team in the implementation of a managed business environment.
• Managed Project reviews and implemented technology standards, reducing redundancy and saving more than $250,000 annually on maintenance costs.
• Negotiated 12% overall cost reduction by tight management of 21 vendor contracts, including RFPs and SLA compliance.
• Operationalized multiple products for support, Confidential, and Customers reducing operational costs by 25%.
• Oversaw task performance to the fullest of efficiency—suggesting new policies/modifications to reform the nature of work.
• Directed annual industry and competitor benchmarking, clinical and market research, vendor evaluations, and trends.
• Partnered with vendors to design the comprehensive gap analysis of the existing over-configured system
• Participated in meetings, discussions, conferences, project site visits, workshops and hearings.
• Determined the resources required for the purpose of production.
• Prepared status reports for presentation to stakeholders and higher managing authorities.
• Selected as the BE Award of Excellence Winner for 2007.

Confidential

Sr. IT Project Manager

Responsibilities:

• Developed strategic IT plans for operations and projects. Led cross-functional teams in design and implementation of production environment: Internet, Extranet, messaging and directory applications worldwide. Conducted capacity studies. Provided technical resources to other IT practices.
• Wrote RFPs, solicited bids and implemented network management/monitoring CRM, EAI, ERP, and systems using Sybase, Oracle, and Microsoft/Sun development languages and tools. Authored/delivered corporate training on solutions I developed. Established global enterprise applications integration and development environments and standards, including software internationalization and localization. Developed custom Systems Integration applications capable of operating in networked and un-tethered modes.
• Prepared Project Plans using UML to develop Use Cases, Activity Diagrams, Sequence Diagrams, and Specification and Configuration Management Documents. Developed company’s core competencies for Web enabling and integration of Informix, SQL Server and Oracle applications. Participated in multiple Enterprise Application Integration (EAI) installations, configuration and improvement projects.