Sr. Program Manager Resume
Washington, DC
SUMMARY:
- PMP Certified IT Manager with 15 years of accomplishments in the IT domain across diverse roles
- IT Program and Project Management experience with organizational and supervisory skills to assure success
- Accomplished technologist with experience in System Architecture, Security, Deployment, Maintenance and IT Strategy in an enterprise setting supporting multiple teams
- Experience in Government, Defense, Health & Public Services
- Proven forte in Risk Management, Release Planning, Configuration Management, and SDLC Management
- Expertise in Capacity Planning, Process Engineering, Enterprise IT architecture, Cloud IT Transformations
- Strong Risk Management experience, proven through release management and disaster recovery planning
- Founding member of Capital Area Cloud Computing Group. Contributor to source control and ALM forums
- US Citizen with a fully verifiable professional track record. Active Public Trust Clearance
- Priorities driven leader with results - oriented attitude, strong executive communication skills, and proven people skills
TECHNICAL SKILLS:
Project/Portfolio Management: MS Visio, MS Project, MS Office suite, ChangePoint, Primavera, Planview
Product Management Tools: Rational Team Concert RTC, Rational Requirements Composer RRC, Rational Quality Manager RQM, MS Team Foundation Server TFS, Clear Case CC, ClearQuest CQ, PVCS Tracker, Serena Version Manager, Subversion, Agent SVN, CVS, TripWire, Wily-Intrascope, Nagios, Visual Source Safe, Bugzilla, Jira
Languages: C#, VB.NET, VB 5.0/6.0, PERL, ANT, ASP, C, C++, Java, JavaScript, FORTRAN, MATLAB
Database Skills: MS-SQL Server 2000/05/08, Oracle, SQL, MS Access, TOAD, Embarcadero
Design Suites: Rational Rose, MS Visio, UML, STP
Web Skills: HTML, XML, JavaScript, VBScript, ColdFusion, VXML, WML, SharePoint (admin).
Reporting Skills: IBM Cognos, SQL Server Reporting Services, MS Excel, Crystal Reports in .NET, Splunk
OS platforms: Windows (various versions), UNIX, Solaris, Redhat 7.3, Ubuntu
Other Tools / Keywords: Adobe Livecycle, IBM CaseManager, IBM Forms, HTMLTransit, RegexBuddy, PowerGrep, Linkbot, Verity, DreamWeaver, CMMI, Agile, SDLC
EMPLOYMENT HISTORY:
Confidential, Washington DC
Sr. Program Manager
Responsibilities:
- Provided leadership towards successful implementation of Release 2.2 Public Portal. Entrusted with the overall accountability for Release 2.2 (R2D2) project success
- Planned, and coordinated information technology transformation efforts related to providing 6000+ DC residents with self-service access to DC DHS SNAP and TANF software
- Coordination involves Standard IT Enterprise & Customer Service work teams, including help desk, deskside support, active directory, identity & access management, notices, storage, imaging, hardware & software asset management
- Established the Solution Scope Definition, Program Leadership Charter, and Solution Strategy
- Responsible for Project Planning, Release Management, Vendor Monitoring and execution of DHS efforts
- Oversee collaborative scope management with the Functional Lead, System Integrator, SMEs and other stakeholders
- Maintain, review and monitor the Project Plan and other project management artifacts to ensure DCAS interests are well addressed
- Accountable for establishing DHS DCAS processes and procedures that are implemented in Jira to ensure smooth operation of IT development and maintenance efforts
- Ensure Configuration Management standards are followed with Infrastructure Requirements, Environments, Deployment Schedules, Source Control Management, and Release Management
- Conceptualized, designed and deployed an Application Lifecycle Management suite with an ancillary business intelligence executive portal, which enabled visibility for mission-critical metrics
- Responsible for the quality of work products through oversight of code reviews, unit testing, coding best practices/standards, and high-impact code merges
- Overseeing ALL Deliverable, Risk, and Change Management reviews are in accordance with processes
- Developed the PMO Delivery Responsibility Matrix for PMO lead sign-off to evaluate and accept deliverables
- Documenting Risks/Issues in JIRA and working to resolve Risks/Issues documented through collaboration with stakeholders
- Help leadership with key decisions, and ensure that the decisions are based on unbiased program information. Promote program success through diligent follow through on decisions made
- Experienced with working on budgeting, inventory, and allocation. Worked on interagency shared allocation budgets with DCAS DHCF FNS on APD
- Encourage team transparency to IV&V with a focus on developing improved processes based on feedback
- Responsible for overall team communication, including executive communication of project status, issues, and risks
- Experienced in the intricacies of catering to a Multi-Language user base through Multi-Lingual UI and translation efforts, including procurement of translation vendors and involving other DC Govt stakeholders
- Developed deep insight into DC Govt project structuring and management. Experienced with restructuring, modified timelines, and acceptance criteria that meet Federal oversight criteria
Senior Systems Engineer /Architect - Cloud Computing and Secure Messaging
Responsibilities:
- Actively advises, guides, and collaborates with Military Health System (MHS) Healthcare IT (HIT) Program Management Offices (PMOs) and other DHA, DoD, and commercial organizations
- Provide expert advice on system engineering, cloud computing, hosting services, network and system security
- Ensured that secure messaging technologies, protocols, encryption standards, and other methods for protecting sensitive medical information within and between DoD, healthcare beneficiaries, and other partners are evaluated independently
- Provide expert advice on DoD and commercial cloud service offerings with FISMA, FedRamp, and FedRamp+
- Support the engineering team with input from Defense Information Security Agency (DISA) and Cloud Security Requirements Guide (SRG)
- Engineering support included integration engineering, sustainment engineering, interfaces and data sharing messaging services, and secure information transport
- Conducted analysis, trade studies, technology assessments, alternative analysis and provided support for cost-modeling and Return on Investment (ROI) analysis.
- Employed processes consistent with ITIL, Lean Six Sigma, and CMMI principles to ensure best outcomes
Technical Advisor/Project Manager
Responsibilities:
- Provided leadership for multiple technology initiatives at Technica Corp
- Accountable for successful execution of technical engagements while conforming to project, technical, financial and contractual agreements
- Ensure compliance to CMMI ML2 Accredited Project and Systems Engineering Management
- Key liaison between the technical team and the Product Management Division
- Defined the strategic functional and technical roadmap for the Technica’s proprietary products
- Provided technical and project leadership for Big Data Analytics with a focus on Splunk implementations
- Defined and managed incremental release plans to achieve roadmap vision
- Develop and manage integrated program plans throughout the lifecycle from conception to delivery within identified scope, tasks, deliverables, budget, schedule, resources, risks and quality
- Formulated test plans based on requirements documentation in conjunction with Quality and Compliance
- Cultivated a positive team attitude across the stakeholder spectrum. Foster a culture that promotes IR&D
- Conducted competitive analysis to understand the key trends in the industry
- Manage technical delivery of IT applications, including architecture, design, development, and infrastructure.
- Reduce organizational risk through release management. Hands-on with requirements development, architecture planning, prototype development, aligning corporate roadmap to IT development and stakeholder engagement.
- Provided leadership for quality assurance, configuration management, documentation, operations, and maintenance.
- Develop and manage integrated program plans throughout the lifecycle from conception to delivery within identified scope, tasks, deliverables, budget, schedule, resources, risks and quality.
- Significant knowledge of enterprise application integration from a technical vantage point. Excellent grasp of interactions across technology verticals.
- Measure, track, and report periodic program status and update executive dashboard with timelines, budget, performance metrics and variances.
- Successfully managed team dynamics to ensure harmony and efficacy.
- Tasked with keeping FDH-Velocitel’s technology portfolio current. Sought out areas of improvement by leading business need elicitation, requirements development, and establishing cost-benefit analysis for the initiatives.
Sr. Technical Project Manager
Responsibilities:
- Lead a team that earned 100% of the award fee on a Cost-Plus-Award Fee contract. (KITT-NISC-FAA)
- Responsible for successful completion of all program task/deliverables to assure projects scope, cost, timeline and quality conform to technical, financial and contractual agreements.
- Excellent track record of stakeholder management, successful at retaining and building business by providing exceptional value.
- Develop and manage integrated program plans throughout the lifecycle from conception to delivery within identified scope, tasks, deliverables, budget, schedule, resources, risks and quality.
- Manage technical delivery of application, including architecture, design, development and infrastructure.
- Successfully planned and managed just-in-time delivery of applications by aligning customer needs with full SDLC activities. Complete stakeholder buy-in by managing and executing UAT activities.
- Negotiated and established Release Management Plan with customer, the plan established expectations. Leveraged plan to gain stakeholder trust and ultimately customer satisfaction.
- Technical expertise in distributed and cloud based file repositories, document work flow management, digital signature modules, and PIV authentication implementations. Involved with Paper-less office initiatives.
- Measure, track, and report periodic program status and update executive dashboard with timelines, budget, performance metrics and variances.
- Delivered a customized COTS application that utilized Java based technologies for augmenting capabilities of the software package.
- Provided vision and leadership for implementing cloud-based document management software; the technology mix includes Adobe Generation X platform, IBM FileNet Document Management paired with Microsoft services.
- Established a FAA wide shared services platform for Reporting, Business Intelligence, Integrated SDLC management suites, successfully offset project costs though intra-department resource pooling.
- Evaluated technologies for FAA’s Shared Service BI needs. Through point based evaluation per federal guidelines conducted for Cognos BI, MicroStrategy and Business Objects.
- Team participated in pilot program for FAA’s adoption of Microsoft’s cloud initiative (Office 365) and for mobile device participation (BYOD).
- Present Task Order Health Reports, Weekly Status Reports, PMO Audit reports to ETOs and PMO.
- Cultivated a positive team attitude across the stakeholder spectrum; leveraged team collaboration to deliver a product with excellent stakeholder buy-in.
- Successfully maintained a productive relationships with the Prime (Lockheed Martin), PMO, ETOs and GTIs
- Increased productivity, by standardizing automated tools for centralized tasking, reporting and management.
- Provided management and technical vision for the implementation for software lifecycle management using IBM Rational Team Concert, Rational Requirements Composer and Rational Quality Manager.
- Provided leadership for quality assurance, configuration management, documentation, operations, and maintenance.
- Managed proof of concept implementations in support of the FAA’s directive to adopt COTS solutions for Web-based contract management services.
- Led a rapid expansion of team up to 34 people, while maintaining productivity and control. Led a gradual reduction of team down to 16 people, enabling the team to do more with less.
Consultant Release Planning
Responsibilities:
- Provided vision and leadership to implement the next generation SDLC management processes.
- Delivered a high impact, short duration, low risk tolerance project within all constraints.
- Standardized the build, release, and maintenance documents. Established quality guidelines for all technical documentation by utilizing SharePoint.
- Provided support and training for Project and Release Management by leveraging Microsoft tools (SharePoint, TFS) and best practices, helped CGI Federal’s software delivery system become more effective.
- Leveraged customized workflow management in TFS and SharePoint to enable real time project status reporting.
- Recommended and led the effort towards homogenized source code repositories, improved assimilation and training times for new team members.
- Successfully developed and led the scrum team to meeting project goals. Placed emphasis on maintaining morale through team building and providing leadership opportunities.
- Utilized extensive technical expertise in Microsoft technologies to achieve high accuracy in developing estimates, and limiting variances to the project plan.
- Extensive use of tools such as Team Foundation Server and MS Project to plan, monitor and report project trajectories.
- Standardized the build, release, and maintenance documents. Established quality guidelines and processes to conform to SAS70 quality requirements.
- Supervised the closeout of Gemini ticket tracking system, successfully migrated projects to TFS with zero collateral effects.
- Managed the resource roster; responsible for technology, infrastructure and service level contracts.
- Improved customer satisfaction, relationships with systems and operations department through better processes, policies and outcomes.
- Closeout of ticket tracking system, with zero impact to project delivery.
Configuration and Release Manager
Responsibilities:
- Expert level understanding of requirement analysis, design, development, implementation and delivery of software projects.
- Responsible for the Release Management of multiple software projects. Key member of the CCB.
- Responsible for build, process and environment management of Lumenos’ technology products.
- Expert level understanding of Microsoft technologies in an enterprise setting.
- Responsible for monitoring, maintenance, disaster recovery and contingency planning.
- Expertise with Change and Release management through company mergers/sell-offs
- Coordinated software deployments for 6 major enterprise initiatives in multiple environments across a geographically dispersed team.
- Managed large scale reports deployments for health insurance monthly statements that involved printing as many as 1.5 million user statements per month.
- Prepared Configuration Management reports to support project, compliance and performance audits.
- Over 3 years of experience with MS Team Foundation Server with full ownership of TFS operations.
- MS-SharePoint Admin experience with additional experience of integrating TFS with SharePoint.
- Performed complex configuration control and change management utilizing PVCS Version
Manager and Merant Tracker for operations and maintenance activities of legacy systems.
- Strong relational database experience with SQL Server 2000/2005 and Oracle 9i/11.
- Experience using technical system health monitoring tools such as Nagios and Wily-Intrascope.
Consultant Senior Applications Developer
Responsibilities:
- Requirements gathering, analysis and development in a dynamic environment with ever changing priorities.
- Extensive development of custom content management software tools.
- Expertise in using CSS, experience with multilingual pages, printable views & extended width displays.
- Use of web services as applicable for inter-departmental application interaction.
- Responsible for site-content consistency, code-archive and release co-ordination.
- Change control operations using Remedy™.
- Quality control for outsourced components. Testing of various content monitoring modules of the system.
- Worked across diverse technology platforms with strong cross-platform interaction.
Environment: .NET, C#, VB.NET, ASP.NET, PERL, ColdFusion, MS-IIS, SQL Server 2000, ADO.NET, Crystal reports, Basis Server DB, PVCS Version Manager, PVCS Tracker, Remedy™, Verity, PowerGrep, RegexBuddy, LinkBot, CSS.
Confidential, ORConsultant Developer
Responsibilities:
- Played a key role in gathering Requirement Analysis and Use Case analysis using UML and Rational Rose.
- Translated complicated enterprise specific business rules and procedures into appropriate business logic components such as code libraries, stored procedures, and security modules.
- Programmed in ASP.NET with C# and SQL Server 2000
Environment: .NET, C# VB.NET, ASP.NET, DLLs, MS-IIS 5.0 SQL Server 2000, ADO.NET, Crystal reports.
Confidential, Seattle WAConsultant Developer
Responsibilities:
- Analyzed, processed and managed client requirements for the development of Metrics system for Qwest’s ProXM project
- Incorporated a novel XML based technique to write data into DB and dramatically improved performance.
- Interfacing the current application with MS Project server using web-services.
Environment: .NET, C#, ASP.NET, Web-Services, SQL Server 2000, XML
