Operations Consultant Resume Flossmoor, IL - Hire IT People

SUMMARY:

Program / Project / Vendor Management Turned around a stalled program to strengthen recruiting/screening for new sales and service delivery staff. Engaged leadership stakeholders both domestically and internationally to ensure their requirements were met by the project.
Created an easily repeatable template and system for vetting potential hires. Developed an HTML - based program management reporting platform.
Played a key role in presenting and selling the new solution to divisional management. Received a Letter of Recognition from the Solutions Manager for spearheading the development of the new platform. Working with corporate voice engineering and client leadership, managed outside vendor projects, requirements gathering and technical writing deliverables for the iDen VoIP system.
Enterprise Strategy Transformation / Operations Helped to lead the initiative to establish an enterprise project management office (EPMO), developing Best Practices, governance, processes, iterative/Agile/Scrum methodologies, templates, reports, tracking and other project management tools. Implemented the enterprise MS Project Server ERP infrastructure enterprise-wide.
Result: Formalized project planning, execution, monitoring and delivery, allowing real time analysis of status and performance.
Process Engineering Conceptualized and led a cross-functional team to design an IT Root Cause Analysis process that resulted in new efficiency, generating $100K in cost reductions almost immediately and ongoing year over year.
Software Development / Innovation: Invented the Stay-On-Top Help Window; Programmed the first online help system at a major accounting firm to support estate financial planning software. Requirements Analysis: When asked to provide a tool for updating state insurance modules, analyzed the real business problem to develop a comprehensive solution, conceived options to solve the problem, and presented the options and recommendations to the client. Result: Won a new contract to develop the system, saving the client $160K and four months in development costs and time.

PROFESSIONAL EXPERIENCE:

Confidential, Flossmoor, IL

Operations Consultant

Responsibilities:

Agile Coach Evangelist / Scrum Master focused on advising small to medium business owners on how to systematize their businesses, improve their marketing, increase the cash flow, recruit and retain the right staff, duplicate their businesses to franchise or open other outlets, define their market position, and other business areas, providing insight into how business is done around the world.

Confidential, Seattle, WA

Manager, Delivery Management / Scrum Master / Agile Coach

Responsibilities:

Recruited to lead planning, budgeting, scheduling and project delivery of digital platform projects for the Midwest Application Development Group. Reengineered a struggling project to strengthen recruiting/screening for new sales and service delivery staff. Engaged leadership stakeholders both domestically and internationally to ensure their interests were met by the project. Developed a new project plan, creating a rigorous multi-step processes and standards for interviewing, and rolled out communications, training, and post-implementation support. Delivered the infrastructure on time and within budget, creating an easily repeatable template for vetting potential hires.

Confidential, Northbrook / Abbott Park, IL

Program Manager / Senior Project Manager Web / Agile Coach

Responsibilities:

Took on series of short-term assignments. Started up a new program at CRS for Allstate Insurance using practices, ceremonies, and techniques.
Delivered project management training and leadership at Spectraforce for Abbott Laboratories.
Managed projects with both onshore and offshore resources that supported the clinical development practice in the Global Pharmaceutical Research and Development division; budgets to $2M and staff to 25.

Confidential, Chicago, IL

Project Manager / Scrum Master / Agile Coach

Responsibilities:

Executed a key role in creating an enterprise project management office (EPMO).
Managed a portfolio of projects with budgets exceeded $1M while managing staff to 350 and user base of 1,200+. As a part of the task force leading the initiative, developed best practices, processes, methodologies, templates, reports, tracking and other project management tools. Implemented, customized, administered, integrated, upgraded, and migrated the MS Project Server 2007-2010 infrastructure and data center.
Successfully implemented the EPMO and the MS Project Server infrastructure enterprise-wide.
Continually assessed the agile maturity of the enterprise. Improved project planning, execution, monitoring and delivery, allowing real time analysis of status and performance.
Pioneered and championed a money-saving process improvement to enable BCBSA to adequately identify problem trends in applications and systems.
Leading a cross-functional team, developed a Root Cause Analysis process. Convinced senior management to adopt the new methodology.
Created new efficiencies, generating $100K in cost reductions almost immediately and ongoing year-over-year.

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Operations Consultant Resume

Flossmoor, IL

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