SUMMARY:

Experienced Information Technology consultant possessing 10+ Years of Project Management capabilities covering all areas of Project life cycle phases in Application Development, QA/Testing, Release management, Change management, IT Service Management & Infrastructure areas for large IT organizations. Extensive experience in working with onsite/offshore delivery model and delivering as per SLA/KPIs. Efficient in working with Waterfall, Agile Scrum and ITIL methodologies. Focused on continual process improvements for increased productivity.

TECHNICAL SKILLS:

Languages: Unix, HTML, JAVA, ASP .net, COBOL, JCL, CICS

Databases: MS - Access, DB2, IMS/DB, Teradata

O/S: MVS/ESA, Win NT, Windows, MS-DOS, UNIX, IBM-3270 & OS-390

Other Tools / Methodologies: MS-Word, Excel (xls), PPT, MS Project, Visio, TSO/ISPF, ENDEVOR, QMF, FILE-AID, Changeman, FileAid, TOAD, CA-7, CA-VIEW, SPUFI, CNTL-M (Control M), BMC Remedy, Rally, HP Sitescope, BMC Patrol, Sharepoint, Wiki, ITUP, Prism, Waterfall, Agile, ITIL, Oracle Agile PLM. ServiceNow,Business intelligence (BI), Network, firewall, storage, TCP/IP, 3 Tired architecture

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Project Manager/Scrum Master

• Responsible for projects delivered on time and met all user acceptance criterions.
• Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives
• Provided status during meetings on not started, in progress, completed, burndown chart. Manage conflicts, risks & issues, and communication throughout the life cycle
• Collaborated with Portfolio, Program, and teams, ensuring project backlog was groomed, prioritized, and maintained
• Manage e2e Server EOL (End of life) Projects, Platform Migration, Dell Lifecycle management firmware upgrades, PCI Security compliance (Linux, VMware, DNS). Worked with multiple teams such as Enterprise Security compliance, Service owners, DBAs, application team, system admins(onsite/offshore), ESD, Network, Security, Firewall, Storage (SAN), Monitoring teams (Zenoss, HP Sitescope) for implementation
• Made the system fully PCI DSS security compliant. Acted as a SPOC for PCI DSS Security compliance management for complete organization’s Linux and VMware Environment. Assess vulnerabilities, manage assets and documentation at PCI Wiki portal.
• Create Enterprise Change requests and represent in the Change Control Board meetings till approval. Generated weekly aging reports for ECRs and tasks using Business Intelligence (BI) tool
• Managed risks and resolved schedule conflicts & issues during project execution.

Key Technologies /Skills: VMWare, Unix, Redhat Linux, Windows, Sharepoint, Microsoft Access DB, MS Excel, JIRA, Power point, Multi location team co-ordination, Change management, Release management, Project management, Qualys, Citrix VDi, burndown chart, ServiceNow

Confidential, Budd Lake,NJ

Project Manager/Business Analyst

• Developed data loading strategies (Data export, cleansing, import, validations) for deployment team by analyzing historical data for loading issues, average efforts for PMS, Master Specs and PADs, Developed user guides for the data loading processes. Implemented standard data loading status tracker across various BUs.
• Managed & Implemented the PMS specifications from development till production.
• Managed data loading processes using verdant data loader for packaging Material specifications and master formula.
• Managed Continuous Improvement Programs (Change requests) in PLM from gathering requirements from Business team till delivery from Technical team. Reviewed/tested the output to ensure that it is as per specified requirements.

Key Technologies /Skills: Oracle Agile PLM, Verdant Data loader, Sharepoint, MS Project Plan, XML, MS Excel, Waterfall SDLC, multi location team co-ordination, user-guide, Change management, Release management, Project management.

Confidential, Atlanta, GA

Project Manager

• Managed the standard releases, patches, fix, adhoc changes related deployments. Handled risks, issues, communication and escalations for successful releases.
• Conducted review for release readiness, deployment plan, deployment packages, Go/No-Go gates, backout plans and ensured that all the required assets, various infrastructure needs, resources, deployment plan and release notes are complete. Followed up with required approvers and provided required inputs for them to approve the CR (Change request for release/deployment) in Remedy tool.
• Managed complete application and Server inventory in Atlanta E Data center.
• Led the Uverse applications Environment Release planning team for the 12+ (Dev, Test & Production) environments release schedule, Estimation, server configuration/Architecture diagrams and maintain server configuration in AWARE tool.
• Co-ordinated with environment managers for configuring the servers as per requirements. Communicated the environment plans to all stakeholders (Dev, Test, Prod, EMs, Management)
• Managed the server upgrades (new built or config change) via VPMO processes and worked with ITO team for delivering the configured servers on time for Testing/Development/Production Environments. Highlighted risks/issues and escalated to appropriate channels for timely resolution.
• Responsible for bi-annual Production data sync up for the Test Environment by co-ordinating with Tape Backup/Tape delivery/Tape install teams.
• Co-ordinated multiple applications data center migration from Atlanta Data center to Fairfield data center (Server build, monitoring, application deployment) Implement PCI DSS & ASPR Security Compliance (Systems and Network) for Atlanta E Center
• Developed and managed the scope, Schedule, issues, risks and the activities for the security compliance for ASPR (UAM) and PCI DSS 2.0 (OS Layer) for multiple Atlanta E-Data Center hosted applications for successful completion within schedule.
• Led and co-ordinated with System admins (Linux/Windows), Network team, Security co-ordinators to implement the various compliance processes in user access management, password policies, audit log monitoring, network components, servers (windows/linux (Physical & VM ware)), change control process, constant monitoring and alerts setup, documentation, audits, approval.
• Implemented continuous compliance practices such as vulnerability scanning, CSO alert subscription, OS patches and other periodical PCI/ASPR tasks completion and tracking. Change control board oversight
• Oversight the CCB (Change Control Board) for Testing environment changes and timely communication to all stakeholders via chat rooms and automatic emails via CCB tool. Maintain configuration of CCB tool for accuracy of applications and user groups.
• Purchased the HP Sitescope and Managed the installation for Production and DR environment.
• Improved the monitoring performance by reducing the frequent connection issues, optimizing and configuring different methods of logfile monitoring and combination of multiple monitors for server monitoring. Acted as a SPOC for all the monitoring implementation requirements for new applications (Internal/External Vendors)
• Implemented multiple application health monitoring status reports in Sitescope for stakeholders
• Improved knowledge management by creating centralized documentation in WIKI for Alerts and resolution for quick reference for production support team.
• Developed estimation & Monitoring requirement checklist, questionnaires and provided training to Tier-1/Tier-2 teams.
• Actively participated in daily scrum calls with development team and provided the inputs on issue tracking & monitoring needs
• Provided Incident support 24 x 7, handled root cause analysis and provided status to management.
• Created the contractual PPM document by co-ordinating with KT (Knowledge Transfer) team members, environment/Infrastructure teams, System Admins, AT& Confidential Management teams to identify the current processes followed.
• Conducted required status/review meetings with the AT& Confidential leadership/Team and received approvals on the agreed processes and documentation.
• POC for monthly SLA/KPI, invoice and Change requests tracking and status reporting at program level to clients. Received client appreciation for completing this contractual document well within planned schedule.

Key Technologies: HP Sitescope, BMC Patrol, BPPM 9.0, Sharepoint, MS Excel, MS Powerpoint, Outlook, Visio, Infrastructure, Security, PRISM, ITUP, Agile Scrum, Rally, HTML, Java, .net, Redhat linux, Windows, Incident management, Problem management, Change management, CMDB

Confidential, NJ

Project Manager

• Managed a team of 38 team members handling 12 different applications to delivery within agreed KPIs/SLAs.
• Successfully managed the smooth knowledge transition of applications to Offshore from another Vendor and thereafter engaged in development, Maintenance and 24 x 7 production support activities of these applications, despite infrastructure challenges due to new building construction and relocation.
• Developed/Reviewed the IWR, BRD, HLD, AID documents and successfully completed the development & deployment as per requirements and follow ITUP process.
• Created UAT/SIT Plans and conducted tests successfully
• Estimated, Staffed, tracked costs and managed budget. Trained the team on the technical/functional skills
• Implemented Quality processes such as FI/PCA, Change control processes, data analysis, Defect Prevention methods like Reviews, Trend and root cause analysis techniques.
• Proactively implemented cross-skills within different applications managed to run the project successfully despite of huge attrition post-recession.
• Created Project plan, Tracked Project progresses, managed risks & issues and provided regular status to stakeholders
• Restructured the team for best suit of talent mix to deliver the requirements received.
• Setup PMO processes for KPIs/SLAs/Invoices, BPC across department for multiple project groups. Created status dashboards, worked on annual productivity improvement/innovations activities, managed RCAs and follow ups for issues.
• Participated in RFPs for the new contracts
• Constantly achieved quality process adherence as required by QMG during quarterly Project reviews.
• Received the highest 5/5 in CSAT rating from the customer and CMMi L5 rating for the quality processes used in the project at offshore.Recognized by the ‘Best Manager’ and ‘Best Team’ awards.

Key Technologies: Teradata, Business Intelligence (BI), ETL, JCL, Unix, Cobol, DB2, NDM, VB, FTP, TSO, Abend-Aid, File-Aid, QMF, Xpeditor, IDCAMS, Syncsort, SFTP, Mainframe, Unix, Project, change, release, Quality management, PRISM, ITUP.

Confidential,NJ

Assistant Project Manager

• Successfully Managed the smooth knowledge transition of NMS application to Offshore and thereafter supporting Enhancement work and production support from offshore (Team size 8)
• Managed knowledge retention by D2D training recordings from SME during the knowledge transition, document of understanding, Cross training activities, KT Plans, knowledge sharing sessions
• Developed team structure for supporting different modules, created different procedures, checklists & infrastructure for supporting regular production support, UAT Plans, Test and maintenance & enhancement activities
• Created review process according OPAL quality standards and maintained defect log for all deliveries
• Managed and delivered end to end solutions (from gathering requirements till implementation)

Key Technologies: Cobol, JCL, VSAM, DB2, NDM, QMF, Endevor, Syncsort, TSO, File-Aid, IDCAMS, Mainframe, Project management

Confidential,Chicago, IL

Consultant

• Gathered lending data reports requirements from business teams and developed IMS/DB2 programs, Ezytrives/Quickjobs scripts for scanning whole payment history of the customer and report generations as per requirement specified by state auditors.

Key Technologies: Cobol, JCL, VSAM, DB, NDM, Ezytrives, Quickjobs, Syncsort, Changeman, IMS