CORE COMPETENCIES:

• Pre and Post Sales Engineering
• Carrier Engineering
• Network Design Voice & Data
• Data Center Design
• Provisioning
• Collocation - Design/Implementation
• Inside & Outside Plant
• Point of Sales
• Disaster Recovery
• Emergency Response Team
• Trouble Resolution
• LAN/WAN/MAN/SONET/DWDM
• ATM/SMDS/SIP/VoIP/VSAT
• Call Center Design/Support
• SLA Agreements
• Contract Negotiations
• Vendor Management
• Telemedicine
• Video Network Design
• International Network Designs
• Wireless/RF
• Enhanced Voice Services
• VRU Applications
• International Voice/Data Designs
• Cable Installation/Maintenance
• Central Office Testing
• Digital Voice Analyzers
• CPE / PBX
• High Availability Data Centers
• F5/Servers
• Global Load Balancers
• Managed SQL Programmers
• SQL Database Management
• Application-Design/Engineering
• Elearning Training Packages
• GUI Development
• Support for IT Operations
• Tier III NOC Support
• Customer Care Trainer
• Trader Desks
• Video Conferencing
• Data Center Loads/Updates
• Hosting Applications
• Virtual Servers
• Cloud Management
• SharePoint
• VSAT Builds/Designs
• SSL Encryption / WSDL
• Fraud Detection
• Cable TV Networks
• IP White Listing/Black Listing
• SOA Mapping Issues
• KPI Reporting Analysis
• Liaison to External Engineering
• Process Improvements
• Project Management Plus
• PMI
• PMBOK Standards
• Business Analysis
• Agile Project
• Waterfall Project
• DMAIC Project
• SDLC
• Billing Events/Mergers
• Billing Data Migrations
• Data Center Mitigations
• Application Launches
• Engineering Designs
• New Product Launches
• Programmer On Boarding
• Video Launches
• Data Center Build
• Interstate Telemedicine
• International Network Builds
• International Vendor Management
• Building Permits/Right of Ways
• City/County/State/Federal Permits
• Special Events - Olympics
• Cable Division Mergers
• Creating Detail Requirements and Technical Documentation (BDR & Straw man Documentation)

APPLICATIONS AND SOFTWARE:

• MS Project Management
• MS Visio
• PowerPoint
• MS Office
• Clarify
• Advance Excel
• AMDOCS
• BDR Business Documentation
• IDOC Scan Documents
• ACCESS
• PeopleSoft
• Rally Tool - Agile
• Service Desk
• Remedy
• TBS
• Eventrak
• TIRKS

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• SDLC Projects / Agile / Waterfall
• Microsoft Project Plan with multiple LOB’s and SOR’s
• Developing and Implementation of Regulatory Reporting (Data Lake)
• Managing Project Financials, monthly forecasting and variance analysis
• End to End Deliverables
• Define and Manage Scope with structured policy and methodology
• Manage Financial LOB Commercial Balances, Consumer lending, WIM, Wholesale Banking
• Including Shared Services, HR, RM, Finance, operations, Regulatory and Cyber Security
• Dealing with Infrastructure, Telecomm, Network, Platforms, distribution Systems, Cloud and Mobility

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• TV Everywhere applications Designs, Configurations, Implementations, and Testing
• Developed processes, procedures, and Elearning course for TVE trouble resolution
• Billing Mergers and Division Consolidations - TVE configurations and documentation
• Engineering Documentation by Programmer and Application
• Customer Care Documentation for Tier I and Tier II Support centers
• High Availability Data Centers Updates and Synchronizations
• System Analysis and KPI Reporting for Internal and External Customers
• Tier III support for Network OPS Centers for Data, Coding, and Mapping
• SharePoint and TVE GUI Administrator and Records Keeper

Confidential, Charlotte, NC

Senior Sales Engineer

Responsibilities:

• Designed, provisioned, and oversaw the implementation of voice and data network sales solutions for customer applications.
• Prepared network topologies and technical specifications documentations for carrier grade customers (e.g. Nippon Telephone and Telegraph of America, Globe, Softbank, and SK Telecom)
• Lead technical engineering liaison to Telstra for access to their Global Undersea Cable gateway for Asia Pac customers
• Worked with construction teams to insure timely delivery of new networks and equipment
• Subject Matter Expert in network architecture for the Silicon Valley area for Confidential

Confidential, Charlotte, NC

Senior Project Manager, Systems Analysis, Business Analysis

Responsibilities:

• TV Everywhere applications Designs, Configurations, Implementations, and Testing
• Billing Mergers and Division Consolidations
• Engineering Documentation by Programmer and Application
• Customer Care Documentation for Tier I and Tier II Support centers
• High Availability Data Centers Updates and Synchronizations
• System Analysis and KPI Reporting for Internal and External Customers
• Tier III support for Network OPS Centers for Data, Coding, and Mapping
• SharePoint and TVE GUI Administrator and Records Keeper

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• Worked with upper management to develop internal web sites and repositories for current and historical documentation
• Managed shared resources across all projects
• Identifying and developing project management methodology, best practices, and standards
• Coaching, mentoring, training, and oversight
• Monitoring compliance with project management standards, policies, procedures, and templates via project audits
• Developing and managing project policies, procedures, templates, and other shared documentation (organizational process assets)
• Coordinated communication across projects

Confidential, Charlotte, NC

Regional Engineering Senior Manager

Responsibilities:

• Regions covered included Domestic US as well as Europe and South America
• Managed 27 Engineers over a 13 state region with 85.7 million dollars in yearly revenue
• Negotiated contacts with Pricing and Offer Management, Operations, Customer
• Developed processes and procedures for corporate wide standards
• Developed procedures for interacting with sales, support, and network operation groups
• Increased customer satisfaction, reduced trouble issues, and increased new sales
• Enhanced strategies for voice/data networks roll outs for new product development.
• Interfaced with executive level personnel as part of the Emergency Response Team
• Performed educational, budgetary, HR duties, as well as providing technical education to team members
• Product Management - VoIP Product Rollout Support, IVR, Avaya, Cisco, and SIP Trunking