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Senior Project Manager Resume

Charlotte, NC

CORE COMPETENCIES:

  • Pre and Post Sales Engineering
  • Carrier Engineering
  • Network Design Voice & Data
  • Data Center Design
  • Provisioning
  • Collocation - Design/Implementation
  • Inside & Outside Plant
  • Point of Sales
  • Disaster Recovery
  • Emergency Response Team
  • Trouble Resolution
  • LAN/WAN/MAN/SONET/DWDM
  • ATM/SMDS/SIP/VoIP/VSAT
  • Call Center Design/Support
  • SLA Agreements
  • Contract Negotiations
  • Vendor Management
  • Telemedicine
  • Video Network Design
  • International Network Designs
  • Wireless/RF
  • Enhanced Voice Services
  • VRU Applications
  • International Voice/Data Designs
  • Cable Installation/Maintenance
  • Central Office Testing
  • Digital Voice Analyzers
  • CPE / PBX
  • High Availability Data Centers
  • F5/Servers
  • Global Load Balancers
  • Managed SQL Programmers
  • SQL Database Management
  • Application-Design/Engineering
  • Elearning Training Packages
  • GUI Development
  • Support for IT Operations
  • Tier III NOC Support
  • Customer Care Trainer
  • Trader Desks
  • Video Conferencing
  • Data Center Loads/Updates
  • Hosting Applications
  • Virtual Servers
  • Cloud Management
  • SharePoint
  • VSAT Builds/Designs
  • SSL Encryption / WSDL
  • Fraud Detection
  • Cable TV Networks
  • IP White Listing/Black Listing
  • SOA Mapping Issues
  • KPI Reporting Analysis
  • Liaison to External Engineering
  • Process Improvements
  • Project Management Plus
  • PMI
  • PMBOK Standards
  • Business Analysis
  • Agile Project
  • Waterfall Project
  • DMAIC Project
  • SDLC
  • Billing Events/Mergers
  • Billing Data Migrations
  • Data Center Mitigations
  • Application Launches
  • Engineering Designs
  • New Product Launches
  • Programmer On Boarding
  • Video Launches
  • Data Center Build
  • Interstate Telemedicine
  • International Network Builds
  • International Vendor Management
  • Building Permits/Right of Ways
  • City/County/State/Federal Permits
  • Special Events - Olympics
  • Cable Division Mergers
  • Creating Detail Requirements and Technical Documentation (BDR & Straw man Documentation)

APPLICATIONS AND SOFTWARE:

  • MS Project Management
  • MS Visio
  • PowerPoint
  • MS Office
  • Clarify
  • Advance Excel
  • AMDOCS
  • BDR Business Documentation
  • IDOC Scan Documents
  • ACCESS
  • PeopleSoft
  • Rally Tool - Agile
  • Service Desk
  • Remedy
  • TBS
  • Eventrak
  • TIRKS

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • SDLC Projects / Agile / Waterfall
  • Microsoft Project Plan with multiple LOB’s and SOR’s
  • Developing and Implementation of Regulatory Reporting (Data Lake)
  • Managing Project Financials, monthly forecasting and variance analysis
  • End to End Deliverables
  • Define and Manage Scope with structured policy and methodology
  • Manage Financial LOB Commercial Balances, Consumer lending, WIM, Wholesale Banking
  • Including Shared Services, HR, RM, Finance, operations, Regulatory and Cyber Security
  • Dealing with Infrastructure, Telecomm, Network, Platforms, distribution Systems, Cloud and Mobility

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • TV Everywhere applications Designs, Configurations, Implementations, and Testing
  • Developed processes, procedures, and Elearning course for TVE trouble resolution
  • Billing Mergers and Division Consolidations - TVE configurations and documentation
  • Engineering Documentation by Programmer and Application
  • Customer Care Documentation for Tier I and Tier II Support centers
  • High Availability Data Centers Updates and Synchronizations
  • System Analysis and KPI Reporting for Internal and External Customers
  • Tier III support for Network OPS Centers for Data, Coding, and Mapping
  • SharePoint and TVE GUI Administrator and Records Keeper

Confidential, Charlotte, NC

Senior Sales Engineer

Responsibilities:

  • Designed, provisioned, and oversaw the implementation of voice and data network sales solutions for customer applications.
  • Prepared network topologies and technical specifications documentations for carrier grade customers (e.g. Nippon Telephone and Telegraph of America, Globe, Softbank, and SK Telecom)
  • Lead technical engineering liaison to Telstra for access to their Global Undersea Cable gateway for Asia Pac customers
  • Worked with construction teams to insure timely delivery of new networks and equipment
  • Subject Matter Expert in network architecture for the Silicon Valley area for Confidential

Confidential, Charlotte, NC

Senior Project Manager, Systems Analysis, Business Analysis

Responsibilities:

  • TV Everywhere applications Designs, Configurations, Implementations, and Testing
  • Billing Mergers and Division Consolidations
  • Engineering Documentation by Programmer and Application
  • Customer Care Documentation for Tier I and Tier II Support centers
  • High Availability Data Centers Updates and Synchronizations
  • System Analysis and KPI Reporting for Internal and External Customers
  • Tier III support for Network OPS Centers for Data, Coding, and Mapping
  • SharePoint and TVE GUI Administrator and Records Keeper

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Worked with upper management to develop internal web sites and repositories for current and historical documentation
  • Managed shared resources across all projects
  • Identifying and developing project management methodology, best practices, and standards
  • Coaching, mentoring, training, and oversight
  • Monitoring compliance with project management standards, policies, procedures, and templates via project audits
  • Developing and managing project policies, procedures, templates, and other shared documentation (organizational process assets)
  • Coordinated communication across projects

Confidential, Charlotte, NC

Regional Engineering Senior Manager

Responsibilities:

  • Regions covered included Domestic US as well as Europe and South America
  • Managed 27 Engineers over a 13 state region with 85.7 million dollars in yearly revenue
  • Negotiated contacts with Pricing and Offer Management, Operations, Customer
  • Developed processes and procedures for corporate wide standards
  • Developed procedures for interacting with sales, support, and network operation groups
  • Increased customer satisfaction, reduced trouble issues, and increased new sales
  • Enhanced strategies for voice/data networks roll outs for new product development.
  • Interfaced with executive level personnel as part of the Emergency Response Team
  • Performed educational, budgetary, HR duties, as well as providing technical education to team members
  • Product Management - VoIP Product Rollout Support, IVR, Avaya, Cisco, and SIP Trunking

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