IT Project Manager Resume

SUMMARY:

IT Project Manager with 18+ years of experience with Confidential, the 3rd largest airline in the world. Played a key role in integration of applications during the merger of Continental and Confidential . Detail oriented, self - motivated with a passion for developing true business partnerships and delivering strategic solutions to achieve enterprise operational goals . I bring a positive personality with exceptional abilities in working and communicating with business team, suppliers, internal clients, and cross-divisional colleagues.

SKILLS/TOOLS:

Team Foundation Server (TFS)
PMLC, SDLC
Microsoft Project
Project Web Access (PWA)
Visual Studio
Microsoft Visio & Power Point
Microsoft SharePoint
Requirements Definition & Analysis
Agile, Waterfall, Hybrid (Waterfall/Agile), PMI, Scrum

SPECIALTIES:

Budget Management and Cost Controls
Communication Management
Virtual/Offshore Team Management
Process Improvement
Stakeholders’ Management
Conflict/Priority Resolution
System Migration/Integration
Vendor Management

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential

Responsibilities:

Designed and implemented cloud solution for process improvements.
Implemented a new retail system which generated an annual savings
Implemented a new merchandising system that increased ticket sales
Designed and linked corporate customers into direct channels which increased sales
Implemented RTD (Real Time Decision) into the booking channel that increased sales by approximately
Managed and coordinated cross functional global teams on development, release, and implementation of software, hardware, and application enhancements.
Lead in the negotiation with vendors to reduce cost and improve delivery time by 30%.
Developed status reports, cost estimates, and resource planning.
Developed and maintained customer and vendor relationships.
Developed relationship with stakeholders and project communications.
Maintained the scope, time, and cost baselines throughout the project life cycle.
Reviewed and updated project plan and checked for any constraints, risks, and dependencies.
Provided guidance, direction, and oversight to project team members.

IT Project Manager/Sr. Systems Analyst

Continental

Responsibilities:

Designed and deployed Confidential (Electronic Document Management System) application and successfully rolled out to all airports
Designed and interfaced the application with eAccounting system (revenue application) and 3rd party vendors which increased sales
Received outstanding audit rating by the internal IT audit team for applications
Managed and developed interfaces with SABA Learning Management system that included plug - ins to Questionmark’s Perception Assessment software
Successfully deployed applications such as Universal Airline Ticketing Plan (UATP), United Perk Plus (UPP), On Job Injury (OJI) - an incident logging interface application.
Integrated services which included aircraft changes, Gate Swap, Over Sale, Jump Seat, Seat Map, Travelers List, Baggage Tracking, Security Check-In, Loyalty Members and many more.

Confidential

IT Administrator

Responsibilities:

Designed and developed the electronic mail system which increased the revenue by70% and reduced the paperwork by 99%
Integrated web ordering system with 3rd party accounting software
Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward business result
Managed company’s website, and updated product and pricing information

Confidential, Houston, Texas

Quality Assurance Manager

Responsibilities:

Managed quality control unit which increased production quality by 50%
Implemented cost initiative in areas of quality control, production, and procurement which maintained the budget
Analyzed quality assurance data and presented to stakeholders on production quality
Successfully implemented Kanban and JIT which controlled inventory effectively

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