SUMMARY:

• Proven Technical & Management Expertise in a Career Spanning Just Under 30 Years
• With almost 30 years of diverse experience in IT and Management, I am a seasoned and business - savvy management professional with an extensive knowledge in all levels of IT.

TECHNICAL SKILLS:

• IT Strategic Planning
• Strong Organizational Skills
• Budgeting / CAPEX Planning
• Business Solutions
• Project Management
• Vendor Relations
• Team Leadership
• IT Resource Planning
• Contract Negotiations

PROFESSIONAL EXPERIENCE:

Confidential

IT Director/Security Officer

Responsibilities:

• Ensuring the Security and High Availability of IT Resources
• Recommending and Implementing IT Infrastructure Upgrades
• Managing Staff and Help Desk Resources
• Creating & Maintaining Visio's of Network Infrastructure
• Writing & Enforcing Standard Operating Procedures and Company Policies
• Maintaining Budget for ongoing expenses and IT Projects
• Completing Yearly Reviews & Recommending Raises and Promotions
• Created and implemented several SOPs and an Acceptable User Policy Company Wide
• Reduced MRC's by 25%, saving over $40,000 in yearly charges
• Upgraded Entire IT Infrastructure, including
• Removal of 15 old servers, upgrading DCs from Windows 2000 to Windows Server 2012.
• Upgrading cabling backbone from CAT3 to CAT6 & replacing and consolidating several old hubs to GB PoE Switches
• Designed and installed Inside & Guest Wireless Network using Cisco Wireless Controllers & WAPs
• Reconfigured and Consolidated Network Shares & Reconfigured Security Settings to heighten security requirements
• Installed and Maintained a Help Desk Solution utilizing ManageEngine, allowing ability to manage SLAs and capture important KPIs
• Implemented Managed McAfee Orchestrator & WSUS Consoles and Rolled out to entire organization
• Researched & Reviewed VoIP Implementation to Replace Legacy PBX System and created Executive Summary for recommendations

Advanced Systems Engineer/Team Leader/Project Manager

Responsibilities:

• Managing & implementing complex projects
• Ensuring client infrastructure stability
• Providing top-tiered, hands-on technical support
• Leading team of technicians & conducting ongoing training sessions
• Ensuring clear, concise communication with clients on a daily basis
• Successfully led multiple projects ranging from Windows Server 2012 DC upgrades to implementing complex Wide Area Network Solutions; all on-time and within budget.
• Implemented Citrix XenApp Server Farm and Remote Desktop Web Servers for multiple clients allowing them to utilize up-to-date technology to keep their remote users fully productive.
• Uncovered and recommended multiple opportunities for existing client base to increase their productivity while obtaining fruitful ROIs.
• Discovered and documented several missing Standard Operating Procedures (SOPs) to ensure continuity in support provided to client base.
• Researched and ensured Best Practices were applied across all platforms and fully documented.

IT Manager / Security Control Officer

Responsibilities:

• Successfully implemented MPLS Wide Area Network & ShoreTel VoIP Phone System with Speech Recognition for the 21 sites that make up Boston Sand & Gravel & its subsidiaries; in turn, eliminated several islands of automation, dramatically increased productivity & reduced Telecom & Network yearly costs by 35%.
• Managed several major IT initiatives, including the rollout of a GPS Tracking System for a fleet of 100+ vehicles, Implementation of a PGP Desktop & Email Encryption Solution, Centralization of Dispatch Operations, Major Release Upgrade of Accounting System (JD Edwards) and an Upgrade of an outdated Point of Sale Application used for the Retail Side of the Business. Each of these projects was completed on-time and under budget.
• Chaired Security Team to ensure compliance with MA 201 CMR 17.00 PII Laws; identified and corrected several security vulnerabilities, wrote (and continue to maintain) comprehensive Written Information Security Program (WISP), created and conducted companywide training for employees.
• Wrote several policies including an IT Acceptable Use Policy, Setup & Deactivation of Employee IT Resources, Procurement Policy, Employee Change Policy, and several more.
• Identified multiple areas of operational inefficiencies and, in turn, developed new processes to increase efficiencies using existing technologies.

Senior Systems Engineer / Acting Manager of IT Department

Responsibilities:

• Completed full analysis & research for MPLS / ShoreTel Vendor selection Project, including compilation of data, creation of matrixes, ROI's & cost analysis, and submission of 20 page Executive Summary outlining recommendation to CORE Management.
• Led EDI Project Initiative resulting in creation of several new EDI Trading Partners through Eclipse.
• Identified and corrected major flaws within Active Directory design such as DHCP and DNS Settings, FSMO Roles, Global Catalog settings and policy settings.
• Successfully coordinated, managed and completed a branch move as well as adding a newly acquired branch as it related to IT and Telco Logistics. Created procedures for easier process management of future move/acquisition projects.
• Created & implemented process for asset management and budgeting for future system replacement and growth needs.
• Developed strong relationships with new, existing & potential vendors to ensure continuity of services and equitable purchases of hardware and software.
• Created, documented and implement several Standard Operating Procedures including a companywide disaster recovery plan for the core POS application, Intuit Eclipse.

ProNet LAN Systems division of Software Sources

Responsibilities:

• Continue to maintain and grow customer base in the Boston & South Shore area.
• Manage ongoing operations of day-to-day business relating to ProNet's client base, including project management, scheduling resources, reviewing contract usage & providing top tiered technical support as needed.
• Research and design detailed solutions for providing LAN/WAN, Internet, Email, Fax, VoIP and Backup/Recovery solutions to new and existing clients, including all hardware, software, cabling, installation, and ongoing support needs.
• Develop new business opportunities through partnering with additional firms to create a larger scope of services offered to new and existing clients.
• Research and recommend marketing and advertising ideas, including creation and distribution of ad copy, brochures and newsletters.

Owner/President

Responsibilities:

• Maintain and grow customer base of 45-55 clients in the Boston & South Shore area.
• Design and implement LANs, including sub-contracting cabling needs, reselling and configuring Hubs & Switches & reselling, configuring and fully supporting all major network operating systems, including Windows NT, Windows 2000 and Novell NetWare.
• Recommend, install, configure and fully support all hardware, including certified File servers, LAN workstations and standalone computers.
• Resell Internet services, including DSL, 56k, T1 lines, VPN and MPLS Solutions. This included reselling and configuring necessary router hardware, registering and setting up Domain Names, configuring E-Mail servers and ensuring end-to-end connectivity.
• Manage projects of all sizes for each of my clients, i.e. client moves & expansions to the rollout of VoIP solutions over Wide Area Networks.
• Manage daily operations of company, as well as a staff of one full and three part-time employees.