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Junior Project Manager Resume

Somerset, NJ

SUMMARY:

  • A consulting Information systems professional offers more than sixteen years of experience in diverse technical applications as well as functional support of vendor and client technical environments. Combines intensive group project management skills with excellent business, analytical, and documentation acumen and initiates cross - training with various corporate divisions in order to improve workflow and streamline project completion. Demonstrates the ability to direct complex conversion assignments from inception to conclusion for various Confidential 500 entities.
  • Introduced a request intake process that simplifies the flow of inquiries through the Project and Resource Information System (PaRIS) for JDE North American Deployment, while additionally reconciling six operating companies and their respective project plans into a single master project strategy.
  • Introduced and managed comprehensive tracking processes for the enhancement of communication and issue resolution for cross-functional teams and senior management.
  • Created and supervised project configuration data and data management requirements, procedures, and operating methodologies, while setting baseline documentation and maintenance and acting as the project administrator for chartered project control boards.
  • Planned, organized, and led on-site training, data conversion, and testing projects located at facilities based in Illinois and New Jersey.

PROFESSIONAL STRENGTHS:

  • Business Solutions Process Development Product Life Cycle Frameworks Project Management
  • Application Quality Assurance Business Process Planning System Installation & Upgrades
  • Documentation Writing & Management Scheduling Environments SOP Procedure Templates

TECHNICAL SKILLS:

Software :

  • MS Office Suite- Access, PowerPoint, Excel, Word, Outlook MS Scheduler PC, LAN, WAN
  • MS Project Office ABT Workbench (PMW) VANTIVE TCP/IP
  • Windows NT Imaging Visio Adobe Acrobat Professional Prolog
  • Windows XP PaRIS Remedy Mercury
  • Multi-Edit Prolog MS Outlook PF Editor
  • HTTP/HTML eRoom SharePoint EVOLVE
  • MS Front Page PeopleSoft MS SMS PhotoShop 5.0

PROFESSIONAL EXPERIENCE:

Confidential, SOMERSET, NJ

Junior Project Manager

Responsibilities:

  • Maintains the SharePoint site for ReCAP to RxCLAIM and Common Services projects.
  • Opens daily client connect and checkpoint meeting; attendance is taken and logged; meeting minutes are documented and published
  • Assists with the Financials and Resource Management System (RMS) process; includes entering time for resources and approving timesheets and processing invoices
  • Creates, maintains and updates presentations for Program Managers
  • Assists Program Managers and VPs with project plans on program level and all adhoc PMO reporting.
  • Responsible for SEP and deliverable audits
  • Manages small to medium projects (minor releases, rollouts, etc.)
  • Responsible for new hire onboarding (issuing seating, laptop, Blackberry, conference call #s, access, etc.)
  • Follows best practices:
  • Project plan updates-tracking project progress (scope/time/cost/quality)
  • FPA/PnL (profit and loss) updates-tracking resource utilization/burn rate
  • Project status reporting-communicating project
  • Daily status reporting-communicating project progress/risks/issues/changes
  • Meeting minutes-documentation of meetings for reference points/risks/issues/changes and follow up items
  • Prepare overall final project status report
  • Receive project close acceptance from the client
  • Close out the project schedule
  • Close out the FPA/PnL
  • Review/archive the project artifacts and lessons learned

Confidential, NEWARK, NJ

Executive Corporate Relations Specialist (SME)

Responsibilities:

  • Responsible for dealing compassionately, respectfully and takes accountability in diverse situations with customers regarding complaints from the Confidential, Board of Public Utilities, Government Affairs and Corporate Complaints.
  • Maintains composure when handling difficult situations and follows up to ensure positive resolution.
  • Identifies broken processes that negatively affect the customer experience and forward information to the appropriate department for handling.
  • This includes problems that may arise from any and all aspects of the company's operations, that otherwise impede complete customer satisfaction.
  • Demonstrate analytical proficiency and takes ownership for resolving customer issues efficiently.
  • Tracks and runs weekly and monthly reports for the Call Center and Corporate Executive Desk to identify complaint trends and report them to the appropriate department for review and communicate customer climate and trends to management.
  • Exercise sound judgment in problem resolution, which will not negatively affect the customer or the company.
  • Recommends appropiate coaching sessions to all levels of Management and their subordinates to prevent repeat performances of incorrect process and procedures and unprofessional behavior.
  • Effectively troubleshoot problems in product areas with the customer and identify Confidential responsibilities with regard to customer and equipment.

Customer Relations Coordinator

Confidential

Responsibilities:

  • Responsible for inbound and outbound customer service, training of junior and new customer service representatives and quality assurance.
  • Develops customer services and personnel forms such as customer concern cancellation of accounts, call monitoring, account follow-up, daily call log, credit card authorization and others. Implements daily shift log form and process, standard schedules, and performance evaluations.
  • Responded to inbound technical support calls, served as escalation point for customer service issues.
  • Performs updates to internal systems and maintains Confidential reports, including call volume, trends and performance statistics.
  • Reviews agent daily call log and provided agents with performance feedback.

Confidential, Secaucus, NJ

Technical Project Coordinator

Responsibilities:

  • Responsible for performing project coordination activities relating to Clients web application projects.
  • Ensures the products/systems involved consist of custom internet-based web applications used to run the business of pharmaceutical clients.
  • Managed the user base of the applications that comprises several thousand users, including client sales representatives, speakers contracted by the client, client product and marketing team members, and internal staff/management.
  • Handled data related to speaker events held annually, and processed and tracked all honorarium and expense payments issued to speakers who speak at the events.
  • Tracked progress using MS Project and created workflow charts using MS Visio.

Confidential, Manhattan, NY

Project Coordinator

Responsibilities:

  • Key responsibilities include providing support and implementation activities for the program.
  • Under the direction and leadership of the Director of Engineering, this position is responsible for monitoring and facilitating all program-related activities to fulfill contractual agreements and ensure the quality of program deliverables.
  • Assists in creating and developing online marketing strategies with specific deliverables, including traffic building, e-mail newsletters and solicitations, fundraising appeals, online advertising and marketing campaigns, and more.
  • Created workflow charts using MS Visio.
  • Assists in providing creative services, including proofing/editing Web fundraising copy, promotional copy and e-mail newsletters and solicitations, and design development (implementing some production of design work).
  • Monitors client websites and make proactive creative suggestions for improvements, and implement changes.
  • Identifies and solicits promotional partners and sponsors for our clients.
  • Created weekly status reports for management.
  • Keeps up-to-date project plans in MS Project housed on SharePoint.

Confidential, Manhattan, NY

Project Administrator

Responsibilities:

  • Key responsibilities include providing support and implementation activities for the program.
  • Under the direction and leadership of the Program Manager, I was responsible for monitoring and facilitating all program-related activities to fulfill contractual agreements and ensure the quality of program deliverables.
  • Serves as the initial contact for requests by the district assessment staff for reports and additional materials, and provides communication and document transfer liaison between Confidential and the customer's Confidential .
  • Keeps the Program Manager informed regarding all customer issues and proposed solutions on a regular basis via routine meetings and program status reports, and coordinates program support from the departments, field staff, customers, and district administrators.
  • In addition to providing general tasking support within the scope of the assigned program, I was responsible for program communications, data and information management, reporting, meeting coordination, process improvement, and activity coordination.

Confidential, Bridgewater, NJ

Project Coordinator

Responsibilities:

  • Key responsibilities include coordinating project flow for Confidential (Install/Move/Add/Change) IT projects.
  • Communicated with customer to verify scope information to create Clarify cases and dispatch to the technicians.
  • Track projects from receiving Service Station Requests from customer system to creating Clarify cases in Siemens system.
  • Supply all case information to the SSR and close SSR when complete.
  • Monitor region Service Station queue, submit Remedy Change Control when necessary, monitor Asset Tracking for region.
  • Communicate with customers both internal and external on regional Confidential activity.
  • Follow set processes and assist in establishing new processes.
  • In addition, I assisted in the development of project/program plans using MS Project and delivery of routine projects or programs (defining scheduling, budget, risk, change, and opportunity and resource management activities).

Confidential

Transition Manager

Responsibilities:

  • Key responsibilities include Project Management assignments for Confidential Global Services, Strategic Outsourcing transition activities.
  • Project Manage work activities related to bringing newly signed service contracts into Confidential to enable the services per contract specifications.
  • The scope of work includes projects in Infrastructure including mainframe, midrange and distributed towers, data center relocations and any supporting roles associated with these activities.
  • This includes working with Sr. Project Managers and Overall Transition Managers in defining architecture, engaging the necessary terms and develops plans and budgets.
  • Executes plans using MS Project in tight coordination with other Project Managers within the PMO Office.
  • Ensures that detailed project plans are managed for optimal cross-functional integration of timing, scope and resources.
  • Created workflow charts using MS Visio.

Confidential, Manhattan, NY

Associate Project Manager

Responsibilities:

  • Key responsibilities include project planning using MS Project, creating and monitoring project schedules, and coordinating project logistics across teams and stakeholders for the Oracle 11i upgrade.
  • Defines and tracks project schedules and milestones.
  • Works with Bearing Point Team to review test case requirements and specifications.
  • Coordinates and provides input to project teams with new product requirements.
  • Works with the PMO to scope out new project efforts. Reports to management regarding project status.
  • Manages relationships with outside vendors and strategy partners for project related activities.
  • Help facilitate the sub-team meetings as needed to ensure that meeting objectives are met.
  • Documents meeting outcomes through written meeting minutes and post for public viewing on Sharepoint.
  • Performs meeting follow-up as needed (i.e., tracking and reporting of project progress, resolving issues).

Confidential, East Brunswick, NJ

PMO Administrator

Responsibilities:

  • Implements and maintains integrated project schedule.
  • Develops and maintains schedule logic and assess progress and impacts of changes and schedule slippages.
  • Serves as Project Services single-point-of-contact for the assigned Delivery Team(s) project services people and issues for the Delivery Team Manager(s).
  • Assisted the Program Services Manager and Functional Leads in the development of consistent Project Services processes and procedures.
  • Works closely with Project Managers to compile technical, financial, and other project data using various database programs for inclusion in reports or presentation materials.
  • Used dashboards and scorecards spreadsheets with excel macros to relay project status in drillable levels.
  • Prepares timely and actionable analyses, forecasts, and recommendations for assigned projects in MS Project to ensure achievement of business objectives.

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