PROFESSIONAL SUMMARY:

• A versatile and solutions - oriented Project Manager and Scrum Master with 12+ years of diverse experience in deployment, implementation, and project development. Performance driven detailed oriented Project Manager in a fast-paced international organization, well versed in Waterfall and Agile methodology.
• Project Management experience includes system upgrades and conversions, process re-engineering, process efficiency automation, new system installation, site consolidations, and merger integrations.
• Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on the budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Demonstrated team and project leadership skills, achieves results in fast-paced and challenging environments and gets agile/project teams to focus on providing extraordinary results and exceeding customer expectations.
• Brings a business-savvy approach to solving complex technical problems.
• Project Manager with proven ability to successfully work within full software development lifecycle to identify the best business, organization, and operational solutions.
• In-depth understanding of Project Management methodologies
• Excellent presentation and interpersonal skills with an ability to work with employees at all levels.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
• Demonstrated project management skills to facilitate on-time and cost-efficient project completion.
• Ability to facilitate and engage cross-functional project teams across multiple locations.
• Proven time-management skills to manage and prioritize multiple concurrent projects.
• Communication skills to effectively negotiate and facilitate requirements gathering discussions, deliver presentations and training programs to diverse audiences.
• Ability to develop and present classroom-training programs tailored to business needs.
• Experienced in managing projects throughout the SDLC in initiating, planning, designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, and project reporting using Visio, assessing business processes and requirements.
• Adept at project documentation using MS Project
• Outstanding interpersonal, problem solving and analytical skills coupled with excellent organizational and communication skills to work with the project team.
• Facilitated JRP sessions and JAD sessions with business owners, IT team & Users to drive out detailed Business Requirements.
• Extensive knowledge of Medicaid, Medicare, Procedural and Diagnostic codes and Claims Process.
• Experience in conversion of HIPAA X12 4010 codes to X12 5010 codes and ICD 9 codes to ICD 10 codes
• Used Healthcare App to enable the central management of content relationships, term mappings and routing updates and centralizing the management of all terminologies in the system with an internal team and monitor the flow of data and capture a list of patients that are or may be included in the reporting group.
• Expert in GAP analysis, Impact analysis, SWOT analysis, Cost-benefit analysis and ROI analysis on business ventures.
• Liaised with developers, business users and control teams for requirement implementation, reconciliation delivery and timely escalation of issues to avoid delays and facilitated other project activities
• Extensive experience in the development, implementation, and integration of strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.

EXPERTISE AREA:

• Facilitation
• Team Building and Mentoring
• Relative Estimation
• Strategic Analysis
• Iteration/Sprint Planning Meetings
• Story-based Development
• Conflict Resolution
• Communication and Collaboration
• Tasking Meetings/Retrospectives

TECHNICAL SKILLS:

Business Skills: Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD/JRP sessions, Gap Analysis and Impact Analysis

Methodologies: RUP, Agile and Waterfall

Languages: C, C++, SQL, PL/SQL, HTML and XML

Management Tools: Rational Rose, Requisite Pro, Clear Quest, IBM Rational Clear Case, Serena Team Track, Confluence and Mingle

Testing Tools: HP Quality Center, Win Runner, Load Runner, JIRA and TOAD

Data Modeling Tools: Erwin, Informatica 7.1.1/6.5

Database: Oracle 8i/9i/10g, DB2, MS SQL Server, iMIS

Operating System: UNIX, Windows 95/2000/NT/XP, and MS-DOS

Microsoft tools: MS Office (Word, Excel, Power Point, Outlook), MS SharePoint, MS Visio, MS Project, Project Web App (PWA)

PROFESSIONAL EXPERIENCE:

Confidential, Rolling Meadows, IL

Sr. Project Manager/Scrum Master

Responsibilities:

• Maintained a solid knowledge base of the functional capabilities of Confidential web properties and the various areas and products within it.
• Co-ordinated with the Sponsor and Stakeholders to ensure that the business direction, high level scope and dependencies are identified and documented.
• Lead the effort for some major enterprise projects, those include, transformation from Paper Based Testing to Computer Based Testing (CBT) for core Confidential certifications, process re-engineering of product lifecycle from manual to automate by implementing a workflow, European Union GDPR from initiation to implementation and various projects that align with Confidential ’s strategic vision.
• Interface with vendors to conduct discovery sessions, define and document requirements for a named set of new and existing custom developed or vendor software products.
• Created documentation including detailed requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and UI mock-ups.
• Responsible for conducting and participating in Design thinking sessions to gain insights into end user and customer needs.
• Managed business/functional requirements and testing for new product development for New Accounts and Tax Reporting processing.
• Lead scrum ceremonies and daily stand-ups for the web team.
• Worked with the product owners to plan Confidential and groom the backlog.
• Participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Coordinated Sprint retrospective after end of each sprint
• Removed impediments by tracking and escalation
• Reported at the Daily Scrum meetings, followed by a sidebar, if required.
• Tracked burn down, issues and progress in Mingle and worked with the competent teams to resolve them.
• Worked with the stakeholders on story elaboration by using the 5why’s technique
• Documented and tracked requirements and assisted in release planning.
• Created user stories to assist with the development of new cyber security certification - CSX
• Guided the development teams into simplified versions for execution, by breaking down large and complex user stories.
• Worked with Product Backlog for in house and vendor involved web projects, work with the web team and vendor team to prioritize requirements, define, drive and manage scope and Confidential for a project.
• Possesses overall understanding of appropriate business processes and workflows.
• Engaged business owners and other resources to respond to requests for new applications and/or enhancements.
• Collaborated in creating and presenting the appropriate project on-boarding processes and materials.
• Worked with QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
• Worked with vendors to plan and execute User Acceptance Testing.
• Participated in reviews of plans associated with project execution.
• Ensured that development team members and vendors have sufficient clarity towards requirements and are involved in requirements review; proactively speak up as well as follow up, in the event of missing requirements or gaps and ensure that these are appropriately filled
• Ensured that all aspects of an application’ requirements including the user experience/UI design meet the needs of the end user.
• Acted as a liaison between development team, vendors, support team, and business units to analyze, document, review, and secure agreement on Project timelines and resource availability.
• Lead discussions to produce an assortment of deliverables: gap analysis, impact analysis, current state analysis, process analysis, requirements analysis
• Responded proactively to both business and project issues and escalated appropriately.

Environment: MS Word, MS Excel, SQL, Microsoft BI, SharePoint, MS Project, Project Web App (PWA), MS office Suite, MS Visio, TestLink, Mingle, MS SQL Server, iMIS, Database, SCRUM dev. Methodology, Project server, Project Web App (PWA), .NET, SSRS, SQL, Microsoft SQL JIRA, Confluence

Confidential, Oak Brook, IL

Project Manager/Scrum Master

Responsibilities:

• Responsible for the planning new releases and reviewing requirement analysis design and integrated testing of features that impact store system software in over 14,000+ US restaurants.
• Incorporated capacity planning into sprint planning sessions to improve team velocity
• Implemented issues tracking in Mingle to effectively track impediments against user stories.
• Conducted product backlog refinement, that involved a bi-weekly meeting on detailed requirements analysis, converting epics to user stories (large items into smaller), estimation of efforts and re-estimating the existing efforts.
• Supported on functional aspect and help maintain custom components of Operation modules in Oracle.
• Assisted other team members by performing technical development work related to operational module.
• Interacted with IT Application Development Group and users to determine project requirements.
• Implemented Oracle solutions for operations area through providing functional designs.
• Provided routine production support through ERP business solutions.
• Developed, recorded and maintained Oracle customizations and interfaces.
• Analyzed impact of patches and development work in other areas, on existing Oracle customizations, and coordinate their migration to production system.
• Worked with various stakeholders in US Operations, QA, US RFM-Support, Deployment, Legal, Security, Treasury, development teams and infrastructure teams to ensure our requirements are well thought out, well defined, and implemented very well.
• Planning, facilitation and follow up for key stakeholder meetings around feature/functionality.
• Worked closely with US IT software teams to validate features through design reviews, testing.
• Oversaw the day-to-day work of other Business Analysts and Testers as needed for a release.
• Represented the right priority for issues and changes at during defect management and change management processes
• Responsible to create the release scope document for the next General Availability (GA)
• Created BIG (Business Implementation Guide) for the Operations team while working with the NCT (New Concepts Team) to implement changes in Monitor Redesign Phase II that was implemented successfully in Summer 2014
• Communicated the capabilities of SharePoint required for successful implementation and end user adoption, including strategies and deliverables.
• Managed the US-RFM SharePoint site and trained end user on the changes from SharePoint 2010 to SharePoint 2013
• Oversaw successful conduct of the GAP Analysis for the US to migrate from RFM1 to RFM2 application.
• Assisted US Operations and Support with deployment of new releases and upgrades
• Evaluated design specifications to ensure they meet requirements and focus on customer experience/usability
• Provided day-to-day direction of development staff (on and off shore).
• Consulted with the clients to understand their technology needs and business drivers
• Lead and drive in release management (requirements gathering, feature tracking, change management) activities

Environment: Java, MS Word, MS Excel, SQL, Microsoft SQL, Microsoft BI, Database, SCRUM dev. Methodology, Project server, Web App (PWA).NET, SharePoint, JIRA, Clear Quest, MS Project, C#, MS office Suite, Peregrine Service Center.

Confidential, Oak Brook, IL

Project Manager/Scrum Master

Responsibilities:

• Developed and managed schedule to meet project timelines and delivery dates. Responsible for completing requirement deliverables, gaining approvals from related departments, and ensuring customer expectations are met while coordinating with multiple IT and Business partners.
• Tracked and monitored project inter-dependencies, and drove resolution to issues, risks, and changes.
• Supported and maintain HR systems and processes to meet business requirements.
• Resolved issues and develop business solutions working with HR, Payroll, Finance and IT.
• Managed medium to large sized HR systems projects like upgrade or system implementation.
• Performed as subject matter expert for HR systems.
• Performed continuously to improve system capabilities and business processes.
• Conducted analysis sessions during implementation of Product.
• Provided assistance to customer during integration testing.
• Proposed alternatives for any client’s request and manage project within original boundaries.
• Coordinated with the BA to facilitate technical RAD and JAR/JAD sessions to flesh out requirements, scope, and begin the design of the project.
• Worked with SMEs to upgrade the systems within Confidential Retail Service Centers throughout Greater Chicago Region
• Coordinated in upgrade of billing system at Retail locations
• Created data maps to facilitate communication between Confidential and external systems.
• Worked with the BA team to complete business process analysis, mapping, and re-engineering
• Interacted with the Users, Designers, Developers, SME and Business Analyst to get a better understanding of the business processes and environment.
• Ensured undisputed acceptance and validation of stories by testing them for accuracy and compliance
• Coordinated project initiatives with key stakeholders, project team, developers, BAs and testers.
• Documented and tracked risk and reported teamwork to the executives and stakeholders.
• Worked consistently to improve the processes and quality of the team by ensuring:
• Software adapted to architectural standards
• Test-driven development
• Participated in reviews for design and implementation
• Worked with Software Developers to support design and development, as required.
• Implemented Agile SDLC processes for Confidential VoIP Proprietary Billing System burn down charts, scrum sessions, and sprint and product backlogs.
• Prepared detailed functional and technical specifications from which programs will be written.
• Conducted studies pertaining to development of new information systems to meet current and projected business needs.
• Maintained a working knowledge of system interaction to ensure success in overall architectural solution.
• Supported the testing team and business users in validating that the programs meet the requirements.
• Supported in the preparation of project-phase plans, implementation schedules, and cost benefit estimates.
• Supported in the monitoring of implementation progress for compliance with budget and time constraints.
• Ensured data quality and integrity across data-specific application implementations.
• Function as a liaison between the client, community, and internal Software Engineers and/or external software vendors to develop system solutions to processing systems or business problems.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Conducted qualitative analysis of existing SharePoint and provided thoughtful, strategic improvement recommendations.
• Managed in creation of workflow using SharePoint design
• Worked independently, and with the team to deliver results
• Managed Project task with time frame to ensure all deadlines are met.

Environment: SSRS, SQL, Microsoft SQL, Microsoft BI, MS Word, MS Excel, MS Visio, Test Director, SQL/PL, SharePoint, Microsoft Visio, HP Quality Centre 10, Database, SCRUM dev. Methodology, Project server, .NET, Microsoft Access, MS Project, Business Object, MS office Suite, MS Project, Project Web App (PWA)

Confidential, Deerfield, IL

Project Manager/Scrum Master

Responsibilities:

• Arranged Joint Application Development session with product management team and sales team to drive out detailed business requirements for product promotion.
• Managed and supported efforts of GAP Analysis to derive requirements for existing systems enhancements with the BA and SME
• Development and oversight of all project documentation and management processes related to ERP system implementation and change management.
• Coordinated of training events and internal / external resources
• Provided reporting to management via Excel reports of workload and work completion on daily, weekly, and monthly basis.
• Orchestrated CRM / ERP project including initial needs analysis, project charter, vendor selection, contract negotiation, planning, resourcing, implementation and change management through Go-Live of CMiC software solution Confidential.
• Support of data conversion and report design development utilizing Oracle SQL Developer, JasperSoft iReports and FMW and coordination with external consulting resources.
• Facilitated small change requests during different phases
• Ensure entry and exit criteria of the UAT test phase are met
• Actively involved in the entire Software Development Life Cycle, Agile/SCRUM Process
• Monitored the development of system based on RUP

Environment: Java, MS Word, MS PowerPoint, MS Visio, Database, SCRUM dev. Methodology, Project server, .NET, Oracle, Win Runner, MS Project, Project Web App (PWA)

Confidential, Newark, NJ

Project Manager

Responsibilities:

• Coordinated between test team, development and business team in clarifying the functionality issues and requirement specification
• Developed an implementation plan for p artners for EDI X12 transactions sets
• Facilitated and planned along with BAs, SME and stakeholders in the development of written, detailed business requirements, interviewing clients and defining the Functional and non-Functional requirements.
• Followed the Agile methodology for representation of requirements based on interaction with the business process owner, SME’s and the development team.
• Conducted daily scrum
• Managed the business processes associated with the change from paper billing and the ongoing policies and procedures related to EDI billing.
• Identified trends and specific business impacts to assist operations management with strategic decision-making.
• Worked on the Test Cases and Test Plans for two other simultaneous works assigned.
• Represented the organization in client meetings, document meeting outcomes, and coordinated all internal and external follow-ups to close issues in support of the project requirements.
• Identified and worked on various dimensions for reporting.
• Worked with business users and technical team to monitor the deployment of the application including working on healthcare vendor app.

Environment: Java, MS Word, MS Excel, MS Visio, Facets, Test Director, SQL/PL, Microsoft Reporting Services, Healthcare Vendor app, MS Project, Project Web App (PWA)

Confidential, Salem, OR

Business Analyst

Responsibilities:

• Gathered requirements from stakeholders for provider management and member management.
• Identified and validated business rules and data elements.
• Developed the stakeholder list and created stakeholder assessment matrix to prioritize them. Developed and maintained requirement works plan and assessed the performance metrics of the team members.
• Modeled the ‘as-is’ process flow and the ‘to-be’ process flow and analyzed the gap and developed the action steps to fill the gaps.
• Conducted Risk analysis and developed mitigation plans.
• Conducted Impact analysis when there is any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Worked on Micro Focus Cobol as an intermediate.
• Propose strategies to implement HIPAA 5010 in the new MMIS system.
• Developed the User Interface (UI) prototypes to capture and validate requirements and spike solutions to the current problem. Designed Functional Specifications for the target physical database.
• Facilitated JAD sessions for Requirement Validation with Dept. of Health & Human Services (DHHS) to gather requirements for the new MMIS.
• Developed UAT test cases associated with the functional requirements.
• Maintained a bi-weekly status report for the requirements team and incorporated the same to the PMO status reports send to CMS.
• Analyze EDI - X12 data elements captured by the existing system to validate it against the data elements required for new system.
• Worked with legacy team in developing BRD for multiple system change requests and participated in system testing by developing test plan, test scripts, and test scenarios and designed user documentation.
• Used Microsoft SharePoint as the version-tracking tool for managing the requirements documentation.
• Create monthly/weekly status reports to update the project schedules & deliverable plan.
• Examine the system design deliverables & validating it against the Request for Proposal (RFP).

Environment: MS Office, Windows 2000, .NET, MS Visio, MS SharePoint, TFS, MS Project, MS Visio, SQL, Oracle, SOA, HTML.