SUMMARY:

Over 18 years of Senior IT/Project Management Leadership experience under PMBOK methodologies, IT integration, and IT Change Management support, and linking the strategic objectives with the technical infrastructure in an organization in order to provide a coherent and seamless path through the challenges that crop up during implementation of policies, delivering results, savings and customer satisfaction.

CORE COMPETENCIES:

• Business Solutions ROI
• Client/Server Technology
• PM Portfolio
• Application/Infrastructure
• Identity & Access Management
• Leadership & Talent Management
• Negotiation/Communication
• Budget and Cost Management
• Productivity/Efficiency Improvement
• Project/Program Management
• Full Life - Cycle Application Support
• CMMI, ITIL, eSCM,COBIT, HIPPA

TECHNICAL SKILLS:

Tools: MS Project (MS Project Server), MS Word, Office 365,Visio, Planview, MS Excel, SharePoint 2010, PowerPoint, Rational Tool Suites (ClearQuest, RequisitePro, Rose, ClearCase)Processes: Rational Unified Process (RUP), Applications AP Financials and SAP Project Systems

Operating Systems: Windows XP, 2000, NT, HP UX, Solaris

Languages: Object-oriented languages Java, C++

Frameworks: J2EE and .NET

Databases: Oracle, DB2, Access, SQL Server

Modeling Tools: CRM and ERP Systems

Methodologies/Standard: PMI PMBOK, Agile Scrum, Waterfall, ITIL® v.3 Foundation, PCI, SOX, FISMA, ISO 9001, CMMI-SEI, Microsoft

Networking: TCP/IP, LAN/WAN, Cisco

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Senior Project Manager

Responsibilities:

• Recruited to manage IT and Enterprise Payment Card Industry Data Security Standard ( Confidential ) Audit. Manage extensive global Compliance / Regulatory projects developing strong and influential relationships across senior levels within the Confidential Corporate Offices.
• Oversee all IT functions including global data center management, vendor relationships, technical support, software application development, financial monitoring and disaster recovery planning; identification of compliance gaps, testing, and validation, the development of remediation plans, and ultimate attestation of compliance.
• Manage activities of 25+ staff of professional individual contributors.
• Establish and maintain a process for monitoring and reporting on compliance to adopted Information Technology (IT) PMO policies, processes and procedures. Ensure all projects adhere to SOX and other IT Controls.
• Ensure that projects provide the necessary project metrics to the portfolio management reporting process.

Confidential, Washington, DC

Director Information Technology Operations

Responsibilities:

• Provided Executive Leadership as head of Operations and Technology Confidential SAIS, budget, program delivery, direction and management of all phases of the company's US and International Information Technology strategic and technical planning. Selected to drive five strategic areas as senior team member strategic alignment, value delivery, resource, and risk management and performance measurement. Drafted internal and external presentation; provided analytical modeling including materials for board meetings.
• Project Management: Managed global procurement, software/hardware product development, technical hardware, software support and systems installation for (Europe/Asia/Hopkins Hospital) and full community. Oversaw Systems, Network Monitoring, Incidents, server builds/patching, 24/7 Help/Service Desk and Level 1-3 Support.
• Cost Control: Administered Vendor Sourcing, Purchase Agreements, RFPs, contracts and negotiations. Collaborated with Purchasing on Financial and Legal Transactions on behalf of the Hospital/University.
• Process Improvements & Cost Savings: Increased productivity, ROI for implementation of new processes. Implemented OnBase Workflow Application functional in 3 continents yielding 3 Year savings $1.5M.
• Program Management: Served as lead SME IT technologist, conduit and relationship manager between IT and 50+ Program Managers providing technical SME and HW/SW support, to all national and international programs.
• Global Relationship Management: Supported offices in 3 continents (Bologna Italy, Nanjing China, DC/MD), including 134 countries with technical/IT customer support. Administered networking & infrastructure projects, coordinated agency website changes and language localization for more than 15 countries.
• Organizational Strategies: Evaluated next horizon technologies with (Europe, Asia and DC/MD) partnerships.
• Compliance & Risk Management: Administered daily security threats of systems and applications.
• Supervision/Team Builder: Directed and managed staff and external vendors, including hiring, counseling, terminating, career development, and performance planning/evaluation. Eight direct reports.

Confidential, Washington, DC

Director, IT Projects and Services Delivery

Responsibilities:

• Selected to drive technical strategic vision as Executive Global team member and collaborator; produced strategies to improve client service levels, maximized capital expense ROI, and control costs. Directed all delivery of business technology solutions planning, organizing, and control over "IT" systems and functions, including network, application, infrastructure, hardware, and software are maintained and company data secured.
• Collaborated with the Delivery Manager to address all people or infrastructure related issues that were affecting the delivery of the project regarding the client. Advised the CEO, Board of Directors, Equity Group and business executives on advanced technology solutions. Fostered positive employee relations, assisting to promote 40% of staff to higher-level opportunities through consistent career development leadership. Managed staff and 3rd party vendor resources and performance issues. Directly accountable to CIO for end-to-end delivery and program management of IT requirements. Liaison between external offshore and onsite consultants and Executive Management including, but not limited to,
• Led large scale Infrastructure and Software Application development, Application support, Technology migration Projects, cross-functional Teams from 10 to 250 employees in various locations US and Off-shore, and with authority up to 10 simultaneous projects. Managed $26M Enterprise Optimization Program work stream transition of 2,000 Window servers physical to virtual, savings $5M.
• Single point of contact for projects. Led project teams and large scale Infrastructure and Software development Projects across multiple platforms using the full system development life cycle (SDLC) from end to end. Developed project plans, tracked project execution, managed changes, mitigated risks, developed and executed implementation plans of full life cycle application development projects.
• Executed SDLC activities to identify, investigate, design, select, and implement information systems.
• Tracked course of project from meetings, conferring with developers, and receiving reports. Updated project plan as needed. Documented changes to scope or functionalities with change ticket, project plan. Assessed compliance of development process with accepted methodology and communicate to responsible managers or staff. Documented exceptions or deviations as needed. Convened meetings and plan agenda to ensure important issues were aired and resolved. Reported on progress of project, use of staff, $$$ expenditures, progress on milestones and the like to application owners.
• Met with business, application owners, application developers and analysts, coding staff and the like to determine business needs and functionalities desired for new or revised application. Planned course of projects, including milestones, resources needed in the form of staff hours, budget, use of technology and tools and document in project plan, following established project management methodology.
• Performed IT employee recruiting. Defined and initiated projects from the beginning phase to implementation stage, and assigned resources/staffing, managed cost, project schedule, risk register, procurement management, release planning and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Developed overall IT roadmap.
• Maintained communication. Controlled IT project plans by managing changes, reviewing open issues, communicating essential information to project team and stakeholders. Maintained project documentation repository in SharePoint 2010.Presented periodic Dashboard reports on the current project.
• Led design and multinational rollout of robust, scalable and secure electronic data interchange (EDI), enterprise resource planning (ERP) and point-of-sale (POS) systems for clients including Hilton Corporate Worldwide, Wells Fargo, and Bank of America. Results: Completed projects up to two months ahead of schedule, as much as $1.2M under budget and to universal client acclaim.
• Coached and guided teams in the development of relational database management systems (RDBMS) for clients including HMC, Anthem BC/BS, Wells Fargo, Citizen’s Bank, Capital One Financial. Results: Improved the consistency, recoverability and accessibility of data.
• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
• Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.
• Directed global rollouts of new software and systems for clients including Johns Hopkins (Bologna Italy/Nanjing China/DC/MD), Capital One, Bank of America, Wells Fargo, and Citizens Bank. Results: Ensured defect-free releases through careful planning, testing and QA efforts.
• Provided day-to-day support, training, and technology implementation. Served as single point of contact. Managed infrastructure projects, hardware and software configurations. Established change management control process.
• Led validation and deployment of a web-based time and attendance system to 1000+ employees.
• Developed projects from conceptualization to its implementation.
• Planned, designed and implemented enterprise solutions involving VMware, NetApp, and Microsoft Technologies.
• Managed delivery O/S (Wintel, IBM, Citrix, Linux, UNIX, HP-UX, Sun Solaris, AIX Servers), Server Consolidation Migration, Decommission, and Integration of enterprise applications such as ERP and CRM.
• Implemented a WAN infrastructure using Cisco equipment integrating legacy UNIX systems with the new infrastructure. Developed business cases with emphasis on NPV, IRR and ROI. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual and Virtual-to-Physical (V2P) migrations.
• Wrote project level configuration management plans; implemented, defined and enforced discipline level CMMI compliant processes throughout project’s lifecycle; Performed CM various trainings for project teams. Developed business requirements analysis and business cases with emphasis on NPV, IRR and ROI. Led development teams through an Agile and Scrum software development process, using pair programming, unit testing, short iterations, and close customer relationship. Coached and mentored teams.

Senior IT Project Manager Consultant

Confidential

Responsibilities:

• Managed large scale systems, network and software deployment projects for client companies with full oversight for design, development, deployment and production.
• Defined technical requirements and documented plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.
• Utilized Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.
• Analyzed, prepared and documented operational procedures and technical guidelines.
• Planned, developed and deployed change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.