SUMMARY:

• An innovative and results - focused operations manager offers a track record of success in directing enterprise technical, financial, and human resources on multimillion-dollar assignments. Plans, tests, and delivers secure, quality systems, infrastructure, software, databases, and interactive technologies for consumer, small business, and Fortune 500 clients. Communicates the value of technical products/services to non-technical decision makers and ensures user satisfaction through testing and training. Recruits, builds, leads, and develops peak-performing, cross-functional teams.
• Managed multimillion-dollar enterprise-wide operations for high quality technical deliverables at Confidential ; engaged user acceptance for systems with thousands of users and worked on data center migrations and integrated systems that included SAN migration and NAS technologies, Cisco, SAP, EMC2, Information Security, Identity Access, PeopleSoft, and VMware.
• Initiated processes at Solutionstar that included governance of SaaS, PaaS, IaaS and managed services developing information security, compliance and processing integrity through regular CAB meetings and a PMO.
• Recruited, trained, and managed a world-class team for Confidential that delivered beneficial technologies to startup clients providing profitable strategies/insight and made large databases secure and easy to access and use across mobile, ecommerce, cloud, CRM, and CMS platforms.

AREAS OF EXPERTISE:

• Strategic Planning - Governance - Security - Team Leadership - Risk Mitigation - Project Management Vendor/Resource Management Negotiations - Communications - Training - Disaster Recovery - Quality Assurance /Control
• Process Improvement - Technical Architecture - Cost Controls - Scheduling - End User Testing - Customer Relations
• Financial Forecasts/Budget Management - Opportunity Development - Product Development & Marketing
• ITIL / Agile / Scrum Methodologies

TECHNICAL SKILLS:

MS Project – MS Office Suite – Cisco Products – TFS Team Foundation Server – SAP – PeopleSoft – Webservices – APIs – Active Directory – Amazon Web Services AWS – Tier - 1 Data Centers – VMWare – SQL – SAN – NAS – XenApp, XenDesktop – Virtualization – ASP.Net – C# – Google Analytics – ISO framework – GDPR compliance – Agile & Scrum Methodologies – Adobe Creative Suite – Java – Oracle – AWS Azure – XML – RESTful – iOS – Android – Eclipse – Xcode – Visio – TCP/IP – VSS Visual Source Safe – VB – Rally – Salesforce – SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Information Security Manager

Responsibilities:

• Protecting clients information by providing consulting on Risk Assessments and treatment plans, management of security policy documents, internal and 3 rd party audits, updating management on identified risks and mitigation, facilitating Root Cause Analysis, identifying corrective / preventive actions, ensuring BCP/DR compliance, and promoting awareness of information security best practices.

Confidential

IT Infrastructure Manager

Responsibilities:

• Risk Assessment and mitigation by keeping data center equipment current updating storage, firewalls, switches, and routers
• Manage budget in excess of $8.9M. Scope and create plan with deliverables, schedule and resources to secure information ; organize and lea d team in ensuring integration of the information security program with processes
• Provide increased productivity and lower transaction costs by standardizing processes and transitions between functional teams . Mentor and develop high functioning teams
• Plan and Report financials to sponsor and governance committee to deliver within budget
• Security management process assurance: automated and manual log reviews, monitored authorized accounts against modifications, backup verifications, monitor key performance, risk indicators and risk reviews ensuring compliance with corporate security policy
• Integrate physical security systems with network systems with vendors such as card readers, cameras, duress alarm
• Conduct Risk Reviews, Business Continuity Planning BCP, Disaster Recovery DR planning
• Ensure secure life cycle of assets including license keys with configuration manager, bar code inventory
• Create awareness through training about information security best practices
• I ntegrate and customize systems include Cisco, VMWare, AWS, Jira, MS Project, Salesforce, PeopleSoft

Confidential

Senior Technical Project Manager

Responsibilities:

• Manage project budgets in excess of $2M as well as procurement activities for Enterprise Project Management Office (EPMO); organize and lea d technical, clinical, and administrative resources, including WBS
• Deliver efficiencies and cost savings by transitioning applications managed in-house to SaaS
• Audit and consult on information security and risk management. Ensure integration of security program processes
• Manage incident response with detection, response, mitigation, reporting, recovery, remediation including root cause analysis RCA and lessons learned
• Perform software and application due diligence activities to manage and mitigate risk including HIPAA
• Create and manage RFP and SLA/OLA service level agreements w third party vendors and internal departments
• Engage user acceptance for a system with 118,000 users
• Work on integrated systems that included Cisco, SAP, EMC2, Information Security, Identity Access Management, AWS, VMware, ITIL and PeopleSoft

Confidential

Program / Project Manager

Responsibilities:

• Employ PMI methodologies and governance to manage vendors and on/offshore teams of developers, business analysts, technical leads, and quality assurance professionals.
• Collaborate with infrastructure and product development teams as well as various corporate management teams to define project charter, requirements, scope, timelines, budget, and deliverables in order to achieve customer/ business expectations, security and UAT requirements.
• Lea d weekly PMO reviews for CIO and project managers to monitor and report success of projects in ITIL model ; hosted weekly CABs to manage IaaS, PaaS, CMDB, AWS, disaster recovery, configuration items, Rally , SOX compliance and overall virtual private cloud system.
• Review compliance, policy, NIST, SOX and identify gaps in security architecture and framework, vulnerability management, threat modeling, identify appropriate controls.
• Direct projects with up to $3M budgets and approximately 20 team members.

Confidential

Founder, President & Senior Manager

Responsibilities:

• Recruit, train, and manage a world-class team to provide exceptional customer service while delivering beneficial technologies that provided insight/data and made large databases easy to access and use across mobile, ecommerce, cloud, CRM, and CMS platforms.
• Architect for database design, mobile development, and the entire software development lifecycle as well as the enterprise data warehouse, test case development, analytics, and tool/model development.
• Secured web software and infrastructure through use of a DMZ, PCI DSS, and code reviews monitoring for vulnerabilities, threat modeling.
• Ensure strong cost and quality controls, innovative systems , and a positive customer experience
• Provide project management and directe the full product development lifecycle through distributed teams.
• Control P&L and provide financial analysis to optimize profitability
• Landed and managed contracts for clients such as United Surgical Partners, FedEx, Nike, Texas Capital Bank, Zone Health, E4 Health, Steel River, City of Richland Hills and NCH Chemsearch.