PROFESSIONAL SUMMARY:

• A hands - on visionary Sr. Manager Enterprise Applications, Solution Architect and Sr. Program-Project Executive with 25+ years of experience in many Industries.
• Specialty areas include Solutions Architect, ERP-CRM Strategies-Implementations, Program-Project Management, Technical-Functional Expertise, IT Operations, Management Consulting, managing Solution Delivery Teams.
• Designs, builds, deploys and establishes (CoE) Centers of Excellence for ERP (All), CRM, HCM, BI, Data Analytics, Big Data, e-commerce Applications, Infrastructure, PMO, QMO, VMO, IV&V, PPM and a wide range of Technical-Business Solutions. A seasoned Management Consultant that provides a personal-cordial consulting style and approach to requirements gathering, facilitating workshops-training sessions, technical-functional designs, IT-Business Solutions and developing credible relationships.
• Extensive Client, C-Level, VP, Director, Manager and Stakeholder collaboration to facilitate successful strategic business and technology solutions, initiatives alignment, demand planning, defining and targeting strategic goals. Ability to cross collaborate, influence and instill a culture of innovation, quality and excellence. Ensures alignment of methodologies, processes, standards, deliverables, governance, performance, resource management, capacity planning, financial and budgetary reporting. Maintains a flexible and uniform solutions delivery approach-roadmap for programs-project initiatives. Governance controls leveraging industry best practices, an imbedded CoBit, ITIL V3 and CMMI Framework.
• Directs, Manages, Leads IT-Business Solutions, Programs-Projects, Performance, Governance, Scope Controls, Compliance, Quality Solutions
• Solution Architect, Technical, Functional, Manufacturing, Supply Chain, Financials, Landscapes, Platforms, Coding, App Dev SQL-SQL Server, Applications, Infrastructure, Data Centers, Security Strategies, Process Deep-Dives (as-is, to-be, fit-gap)
• (5+) Full Lifecycle MS Dynamics CRM v2012-v2013-v2015: Cloud, Mobile, Collaborative Sales, Sales Analytics, Self Service, Cross Channel Service, Knowledge, Service Intelligence, Social Marketing, Sales & Marketing Collaboration, Marketing Analytics, Lead Management & Scoring, Social CRM, Social Engagement & Analytics
• (7+) Full Lifecycle Oracle EBS, HCM, CRM implementations, upgrades, optimizations & reporting initiatives (G &NA)
• (8+) Full Lifecycle PeopleSoft ERP, HCM, CRM Implementations, upgrades, optimizations & reporting initiatives (Global & NA)
• (4+) Full Lifecycle SAP SuccessFactors HCM implementations, plus Workday, Taleo, Ceridian, PeopleSoft HCM, Oracle HCM
• (4+) Full Lifecycle Infor Lawson implementations (M3, S3, M3 7.1), Enterprise Financial Mgmt, Budgeting and Planning, Consolidations
• (4+) Full Lifecycle Workday HR-HCM-Payroll implementations, Kronos Workforce Management, Ceridian, Taleo, Cloud (Private, Public)
• (5+) Full Lifecycle SAP SuccessFactors HCM implementations, Ceridian, Bank File Transfers, Workflows, Taleo, Ceridian, Kronos
• (6+) Full Lifecycle Salesforce.com, CRM, Marketing & Salesforce Automation Programs w/ Sales & Marketing Organizations Sales cloud, Service cloud, Community cloud, Salesforce1 Platform, Data.com, Work.com, Salesforce Chatter
• Global Programs w/ Salesforce.com Mobility, iPad, iPhone Technology, sales forecasting, sales orders, Inventory
• Cloud-Platforms: Amazon (AWS, EC2), Google, Salesforce.com, Citrix, Cloud (Hybrid, Private, Public, Customer), SaaS, PaaS, IaaS, IoT
• Full Lifecycle RFP Process: RFI Response or Sales Hunting, Qualifying, Discovery, Presentations Build/Present, Proposal Build, Estimating Budget, Approach, Duration, Timelines, Resources, Governance-Scope Control Process, Implementation Partner
• Emerging Technologies, trends, industry standards/best practices, infrastructure, networks, data center, applications
• Distressed Program/Project turnaround & revitalization expertise w/ Bus & Tech Initiatives, PMOs, implementations
• V&V (Independent Verification & Validation) designs, approaches, methodologies, QA, QMS, Program/Project Integration
• Financial Analysis: EVA Analysis, Cost Benefits Analysis, NPV, IRR, MIRR, ROI, TCO, Capitalization, CapEx, OpEx
• PMO (Performance) Management, design, build, execution, deployment, governance (Global & North America)
• Continuous Process Improvements via COBIT, CMMI & ITIL V3 Framework, Standardizations & Institutionalization
• Change-Transformation, KPIs, Readiness, Communications, Adoption, Resistance Strategies, Training, Improvement, Sustainability
• Mergers, Acquisitions, Divestitures, Consolidations, Conversions, Implementations, Re-Platforming

PROFESSIONAL EXPERIENCE:

Sr. Manager

Confidential, Chicago, IL

Responsibilities:

• Provided management consulting services for enterprise architecture application portfolio analysis and rationalization, application integration through SOA (Service Oriented Architecture), architecture governance and strategic planning and methodology. Consulted on early adoption of cloud computing, IaaS, PaaS, IoT and SaaS product development, business process management and re-engineering, and program management.
• Provides high impact program and project management leadership for Confidential & Confidential Clients ERP plus associated HR-HCM-Payroll Solutions (Workday, SuccessFactors, ERP (All) HR-HCM and e-commerce (ATG, WebSphere, NetSuite, SharePoint) implementations throughout the Confidential . and globally.
• Provided (3+) Workday Clients Program-Project Management and Workday HCM and Financial Management Solutions excellence consisting of G/L, A/R, A/P, Workday Recruiting, HCM Audit & Optimization, Employee Self Service expansion, Manager Self Service implementation, Security Architecture redesign. Workday Tools: Report Designer, Report Writer, EIB, Workday Studio.
• Lead Workday process design effort for Global Workforce Administration and Confidential ., spearheaded the implementation of clients HR Shared Services Center using Workday as the HRIS platform to support 33K Employees throughout 52 Countries for Workforce Administration.
• Coordinated activities across four vendors consistently meeting budgets, time constraints, and milestones. Advised Client on service management material development that would support HR services employees and assisted Clients legacy data mapping-migration-conversion into Workday Test Conversions to Third Party Systems.

Sr. Manager

Confidential, Naperville, IL

Responsibilities:

• Led the SOA Center of Excellence (COE) and produced several key deliverables: technology standards, service maturity model, service lifecycle model, architectural models and governance strategy.
• Directed, managed and led SAP CRM (v7) Mobility implementation with Sybase Mobility (iPhone & iPads) for Medical Device Client in Mexico City. Provided program management, functional and execution governance.
• Directed, managed and led Confidential World-Wide Brazil & APAC JDE E1 v9.1 & JDE E1 Tools v8.99, FMS, MFG, SCM, Localizations and OVR implementation. Hands-on responsibilities for JDE E1 Global Program and Project Management organization, designing full lifecycle Master Implementation Plan with 30+ dependent Project Plans/Work Streams with heavy emphasis on International Requirements Gathering, Planning & Standards that included an extremely strong international program/project governance framework & controls in place throughout the entire program implementation lifecycle.
• Provides global program/project management and oversight over Confidential Global Asset Rationalization Strategy, IT Governance activities, SAP upgrades, maintenance & enhancements, SAP SRM, MM, PP, QM, SD, CRM (Salesforce.com), outsourced Helpdesk (ATS), outsourced Developers (NTT Data) and Confidential Product Configuration Application (Sales).

Sr. Program Manager

Confidential, Chicago, IL

Responsibilities:

• Redeveloped, optimized & deployed Confidential Global SAP PMO, SAP QMO (Quality) & VMO (Vendor) Handbooks, processes, templates, performance metrics and analysis models. Budget: $6M+; 8 PMO Staff
• Designed, built, deployed and institutionalized a Global Delivery (CoE) Center of Excellence that integrates with the Global PMO and leverages delivery best practices, hybrid methodologies, re-useable processes and templates, governance models, QA, QC, testing, gating and execution, financial and budgetary performance reporting.
• Program Managed many PeopleSoft v9.0 and v9.2 “Hosted” and “Non-Hosted” upgrades, implementations, enhancements for many Confidential Clients throughout the Confidential . and globally. Primary Modules: FMS, FMSC, HCM, SCM, SRM (P2P), CRM & EPM usually out-of-the-box modules with minimal customization however a number of very complex requirements and customizations were required from a small number of Clients. Budget: $5M, Team Size: 30+, Duration: 6+ Months - Vanilla (Out-Of-The-Box).
• Managed (1) virtual BW7.3 BI IP BOBJ 5.0 manufacturing client enterprise consolidation of newly acquisitioned entity. Provided project consolidation roadmap, ASAP/FRICEW methodology full lifecycle master project plan, BI objects architecture design support, HDD, LDD of Universe & reports, migration & deployment of universe and reports across multiple domains and leveraging Business Objects Developer Suite for enhanced reporting and dashboard experience and data slice/dice capabilities. Budget: $5M+; Team Size: 15 SAP Tech Resources & 20 Function Resources.
• Heavy web-based application development, eCommerce enable packages and portal solutions that included custom development using Java, J2EE, .NET, HTML, XHTML or package-enabled web portal extended solutions.

Confidential

Confidential, Buffalo Grove, IL

Responsibilities:

• Management of (4) Program/Project Portfolios with a combined budget of $15M+. Was recognized as top performing Portfolios Confidential . Portfolios: Aetna Medicare/Medicaid, Aetna/ Confidential Med-D, Confidential Specialty Pharmacy & Confidential Mail Order Pharmacy portfolios. Provided Portfolio leadership & expertise to Confidential PPM Org.
• Evaluated and selected master data management (MDM) and incentive compensation management platforms.
• Led the definition software development and architecture standards for web services development (REST & SOAP), XML schemas, .Net, Java, build and deployment, unit & acceptance testing and core architecture patterns.
• Reduced the time required to onboard new pharmacy prescription customers by adopting service-based integration and formalizing the process for integration with external parties and insurance companies.
• Lead, managed and provided the Clarity PPM Tool data cleansing and optimization approach that provided the Portfolio, PMO and Project Delivery Organizations with accurate financial, budget and project execution information and data.

Sr. Manager

Confidential, Lake Forest, IL

Responsibilities:

• Successfully delivered (2) $75M+ Global Programs; SAP (all modules) & Model N (all modules) with multiple Projects leveraging SAP ASAP Methodology and Agile Methodology in heavily regulated Pharma environment.
• IT Services management (ITIL V3), capacity planning and testing for performance and resiliency; Requirements definition, design baselines, work breakdown structures, technical estimates and governance documentation.
• Directed, managed and led SAP CRM (v6) Mobility implementation with iGate Mobility (Blackberry & iPads) for Confidential ., Canada and Latin America Manufacturing, Sales and Service Locations. Provided program management, functional and execution governance.
• Directed and Managed Model N Program reset (late go-live) through realignment of Project Managers, cross functional Teams, Vendors & Stakeholders via scope control, ownership, accountability, commitment and follow-through.
• SAP Applications: SAP ECC6.0, BW7.0 To BW7.3 upgrade, BI IP, BOBJ 4, FICO, APO, SCM, WM, IM, SD (OTC & P2P), LES, CRM, SRM, PLM, CLM, PI, Projects, SAP RPM, SolMan and SAP “All-In-One” Pharmaceutical Solution.
• Deployment of Confidential ’s standardized SAP BW v7.3 and BOBJ SAP SCM and APO canned reports to 15 new global manufacturing and distribution locations due to recent competitor acquisitions.
• Designed and executed tighter governance processes and controls with more tightly managed Master Project Plan with multiple projects & work streams dependencies, timelines, milestones, deliverables and risks via stronger bottom-line communications and stronger management of (8) project managers.

Director IT-Web App Dev

Confidential, Chicago, IL

Responsibilities:

• Successfully managed $88M+ program for Confidential focusing on Work Confidential product lines process optimizations, creation of self-serve web-enabled applications and portal for Confidential Applicants (iCERT).
• Agile-Scrum Methodologies Lifecycle Software Development utilized to produce software updates and remodels required for database consolidation. Supervisor involved in active participation on site to detect and resolve technical issues occurring during the relocations and consolidations of each solution build. During or upon resolution, train local and contract staff appropriately to prevent future issues as well as document all aspects of solution.
• Directed, managed and led an MS Dynamics NAV 2012 and CRM 2011 implementation and conversion from Oracle EBS R12 for a global retail footwear and apparel store chain. Due to contracting with 3rd world manufacturers, distributors, shippers, multiple modes of transportation, warehousing and inventory fulfilment, replenishment and standard regional centralization and distribution of finished goods to retail stores did not require large and complex ERP solution such as Oracle R11.5.X.
• Introduced high impact communications management, framework, processes, reporting models and execution regarding program and multiple projects milestones, deliverables, financials, budgetary and risk management best practices to Confidential .

Sr. IT Solutions Architect

Confidential, Mountain View, CA

Responsibilities:

• Delivered high impact SAP executive leadership, management and execution of many Global SAP Programs and multiple SAP Projects: SAP SCM (WM, IM, SNP), APO (DP, GATP, ATP), FICO, PP, MM, SD, BI IP, BOBJ solutions in Manufacturing, Semiconductor, CPG, Retail, Steel, Medical Devices and Automotive Industries.
• Successfully managed 3-4 Programs Confidential any given time. Budget responsibilities range of $5M+ to $90M+ with blended Project Teams consisting of 20 to 175 Team Members global and virtually. Included Confidential Employees, Client Project Employees, Big 4, System Integrators, Contractors and Independent Contractors and various SAP Boutique Firms.
• Program Managed many PeopleSoft v9.0 and v9.1 “Hosted” and “Non-Hosted” upgrades, implementations, enhancements for many Confidential Clients throughout the Confidential . and globally. Primary Modules: FMS, FMSC, HCM, SCM, SRM (P2P), CRM & EPM usually out-of-the-box modules with minimal customization however a number of very complex requirements and customizations were required from a small number of Clients. Budget: $5M, Team Size: 30+, Duration: 6+ Months - Vanilla (Out-Of-The-Box).
• SAP BW/BI IP Programs consisted of Program/Project BW/BI IP Roadmaps and deployment strategies that included 3-5 year strategic vision of Clients SAP BW/BI IP centralized environment both on a US and Global level. Largest BW BI IP

Sr. Manager

Confidential, Northbrook, IL

Responsibilities:

• Successfully provided best in class solution delivery for small, medium and large scale custom application development, code conversion and application re-writes, network security, maintenance, server-data migrations, operations, Hyperion implementation, ITIL process improvement, enterprise-wide SAP & Non-SAP solutions. Budget: $25K-$75M+; Team: 5-215
• Delivered hands-on program/project management expertise for $75M+ SAP BW 7.0 BI IP / BOBJ (first instance) implementation that integrated Allstate’s (5) lines of Insurance Business into a centralized Data Warehouse, with best in class query and report capabilities via SAP BI IP and BOBJ 3 features and functionality. Blended Project Teams scaled from 20 to 95 Team Members. Included multiple on-site System Integrators, Big 4 & Boutiques Firms & off-shore India System Integrators.
• Program Managed newly acquisitioned internet Insurance Company was initiating an Oracle upgrade from Oracle R11.5.X to Oracle R12.0 that included hands-on Fit-Gap Analysis, technical and functional designs, coaching, mentoring, configuration, testing and training. Primary Modules: Financials, HCM, CRM, Portal, Discoverer and OBIEE for reporting requirements.

Director

Confidential, Washington, DC

Responsibilities:

• Provided hands-on Executive direction, solution execution and leadership expertise in building MGI’s technology and business solution offerings and professional services organization from $25M+ to $200M+ over 5+ years. Service LOBs: MA&D, Tech/Bus Consolidations, App Dev, and BPO, Packaged App Solutions (ERP, CRM, SCM, Financial and e-Commerce).
• Heavy Merger, Acquisition, Divestiture, Conversions, Consolidations and Technology Re-Implementations and Re-Platforming Management Consulting Client engagement activities and new opportunities. Direct Reports: 25 to 40 PMs.
• Designed and led development team in implementation of the business integration solution for the Client’s.
• System is based on the BizTalk 2002 Integration platform and connects internal Great Plains and various custom data sources .
• Designed business workflow, custom BizTalk 2002 adapters and COM+ business objects to extract data, convert it to the vendor specific EDI format and deliver to the partners.
• Expert execution of full lifecycle MA&D (OCM) Organizational Change Management and (BT) Business Transformation Client initiatives leveraging non-traditional textbook approaches, methodology and deployment

Sr. IT Solution Strategist, Management Consultant

Confidential, New York, NY

Responsibilities:

• Achieved Program and Project Management delivery excellence of large scale projects that included Sun Hardware (Servers) Data Center build-out, Co-Locations, Server Clustering, rip-replace data centers.
• Provided hands-on executive delivery leadership of ERP (SAP, PeopleSoft, and Oracle), iPlanet Packaged Applications and Custom Application Development (Java, J2EE) that sit on top of Sun Servers. Managed Partnership with Big 6 and other Systems Integrators.
• Average Portfolio (3-4 Projects) Budget responsibilities of $30+ to $60M+.