SUMMARY:

• As a program/ release manager for Confidential companies
• I have over 20 years Information Technology experience in both software and hardware deployment spanning the retail, automotive, financial and telecommunication industries.
• I have successfully managed all phases of planning and delivery for various environments including data centers, networks, and infrastructure elements, as well as the development, testing and implementation of software delivered to the end user.
• My achievements as a senior manager include development and delivery of operational processes, PM, QA methodologies and financial reporting.
• Managed Manages the deployment of DR & backup systems for cloud applications
• Migrated multiple platforms from metal to cloud environments.
• QA testing of POS software deployed globally for the world’s largest retailer.
• Managing the global PMO for Confidential remediation in the automotive industry.
• Managing the migration of a financial CRM platform for a multi - national corporation.
• Developing a SDLC method for a federal bank.
• Managing a PMO supporting DSL and bundled mobile services for a large telecommunication company
• Developing and managing a marketing EDW/BI PMO, e-commerce, and marketing campaigns for a large telecommunication company.
• Developing a central reporting system and business continuity plan for international cellular service.
• Certifying Business Continuity plans for mission critical telephony systems.
• Delivering systems to data centers, call centers.
• Purchasing and managing support systems for operational services for a large telecommunication company

TECHNICAL LEADERSHIP COMPETENCIES:

• PMO development
• Testing standards
• Cloud deployment
• Global Project Management
• Application development & migration
• Release Management
• PM methods
• ASTQB testing e-commerce development
• CRM implementation
• ISO, CMM and PCI standards
• Business intelligence DW
• Complex deployment
• SDLC - Waterfall-Iterative-Agile
• Data warehouse migration
• Change Management
• Enterprise Resource Planning (ERP)
• RFP development
• Budget forecast and oversight
• Oracle - Siebel applications
• Billing system deployment
• Vendor management
• Microsoft office suite
• VM ware deployment
• Resources management
• Managed cross functional teams
• Capacity planning
• PM Mentoring
• Data migration & management
• Workflow development
• IT Auditing
• POS testing & implementation
• SharePoint WW3, MOSS
• Off shore resource mgmt.
• Infrastructure Network deployment
• Confidential implementation
• Sr. Management reporting
• Process Improvement / Reengineering
• Data Governance
• Report Automation
• Business Continuity Planning
• SAP Financials

TECHNICAL SKILLS:

Hardware and Network experience; client servers systems & data networks: HP, IBM, Cisco, PC’s and LANs and WANs, protocols TCP/IP, POS registers, Self Checkout systems

Software experience: in IBM4690 OS, e-commerce, XML, I-phone applications, EMV credit cards, Cloud VMWare, Zerto DR. UNIX, MS Front Page, Oracle, Teradata, Sybase, Microsoft Office Suite, MS Project, Workbench, Clarity, PowerPoint, Excel, Access, Visio, Remedy, HP Openview, SNMP, BMC, Business Objects, Oracle Discover, Microstrategies, Informatica, SAP, Brio, HPQC, Clear Quest, ClearCase, Collabnet, TeamForge, DOORS 6.0, Express One, PIW, Prism, FileNet, MS SharePoint 2003, MOSS, PWA, MS Project Server, Policy IQ, LINUX, PCI, HTLM, XML.

PROFESSIONAL EXPERIENCE:

Program / Project Manager

Confidential

Responsibilities:

• Managed the end of lifecycle and system refresh of servers, SAN storage and networks requiring migration, upgrades and or retirement.
• Reported the program budget and release progress for Teradata platform
• Deployed Zerto DR recovery systems for cloud and VMware applications DR and backup capability.
• Developed 2014 overall program and migration plan for Teradata migration

Release Manager

Confidential

Responsibilities:

• Release Manager of store systems development, testing and implementation teams for e-commercePoint of sale (POS) and pharmacy organizations.
• Manage global releases in point of sale (POS) area. Directed over 24 global releases, deploying 167 project ver 10,000 Confidential and Sam’s locations worldwide.
• Manage global releases to all Confidential stores and Sam’s Clubs in 14 countries.
• Develop methods for quality assurance using ASTQB standards resulted in quality and processes for Confidential
• Formed and facilitated a Release Governance Board (RGB) for the POS area.
• Manage testing of POS,PCI, HIPPA, EMV and contactless, credit and debit card deliverables in US, UK and Canada
• Reporting test and production defects using HP-QC- Clear Quest, and Remedy products.
• Collaborate with cross functional departments to refine requirements for the deliver of high quality software.
• Develop annual release schedules for release activities and implementation processes for global Confidential store system deployment.
• Develop synchronized testing plans for offshore and US based testing for international deployment.
• Coordinate e-commerce testing and release activities for all testing and implementation phases of SDLC.
• Manage vendors both on and off shore to maximize software testing and global release schedules

Program Manager

Confidential

Responsibilities:

• Managed the commercial transformation projects in preparation for SAP deployment. This program included work streams for IT assets, ordering, billing mediation, invoicing and reporting. To achieve the
• Migration goal to a global SAP ERP
• This program spanned US and Canada Data centers, Network operations end user management centers and voice products for Confidential and their affiliates.
• Developed methods for providing an intermediate mode of operations and future mode of operation in the data migration from Oracle to SAP.SAP for ordering, provisioning, billing and reporting of IT services.
• Developed plans for data center migration and consolidation of support applications

Project Manager

Confidential

Responsibilities:

• Developed project plans for global lodging chain.
• Recommended Project Management and PMO supporting tools based on a budgeted cost structure.
• This project plan was for over 3500 locations with 40 PMs and 30 subcontractors
• Consulted in the development of the PMO and tools for the project reporting, time tracking and related project artifacts.

Senior Program Manager

Confidential

Responsibilities:

• Lead GM Global Confidential program across all continents for Confidential 404 remediation and validation for International Financial Reporting Standards (IFRS) and GAAP practices addressing remediation of SDs, MWs and OOPAs. This project insured internal controls met Confidential criteria and eliminated the need for financial restatements to the SEC.
• Developed on-boarding packages for new Project Managers and team members from various vendors to gain standards in project management methods, structure, reporting and metrics.
• Developed a global SharePoint site for capturing related data from activities, walkthroughs, storage of project artifacts, Confidential audit documents and access for workflow for the 255 global teams providing a tool for collaboration of related data with 3rd party vendors for distribution of updated documents and information.
• Developed presentations for the GM Chief Controller supporting the Core Steering Committee.
• Reported status, issues and country specific project progress using SharePoint for reporting project progress, Confidential internal controls and deficiencies ICW Confidential 404 and remediation.

Senior Project Manager

Confidential

Responsibilities:

• Developed a Project Management Methodology for the Confidential Atlanta provided improve system delivery and project effectiveness to correct Confidential audit findings.
• Promoted PMI standards for scope, performance and quality.
• Established metrics using progressive estimates, WBS templates with Quality Gates.
• Developed SMART requirement validation using RUP and JAD techniques.
• Incorporated Change Management with Risks Management practices.
• Developed processes and templates for use with MS SharePoint, and MS project sever for status reporting.

Senior Program / Release Manager

Confidential

Responsibilities:

• Managed the Broadband PMO, delivering applications, supporting the EDW, and web services. Managed the Oracle and Teradata broadband platform conforming to PMI best practice methods and Confidential & Confidential processes for P8, ITEP, and ITUP processes.
• Oversaw the BellSouth broadband CRM portfolio, developed financial reporting for the broadband portfolio.
• Manage the development of work within the governance group to encourage the use of data management processes, procedures and standards
• Formed a 17 member PMO for delivery of software for EDW, and Oracle CRM applications, across the enterprise-wide platform.
• Worked cross-functional with other organizations in managing marketing campaigns and web-based promotions for wireless product releases using PCI standards for engagements.
• Developed and conducted training sessions for team members for improved reporting using Oracle Financials, Oracle Discover, Clarity, SharePoint, ITUP, Prism, FileNet, and Documentum, supporting standardization of requirements, project documentation and financial reporting.
• Created and participated in governance and change control boards which provided focus for senior management reviews of critical requirements impacting risk, scope and schedule issues for $50 million-plus broadband projects.
• Reduced report gathering and development time from 2 days to 3 hours across 54 projects for weekly portfolio status reports to executives, highlighting project progress and financials. I accomplished this by developing automated dashboards with extracts from Clarity and Oracle Discover.
• Analyzed domestic and off-shore resources time and usage reporting. This resulted in improving the cost and schedule of complex broadband and EDW projects.
• Conducted user acceptance testing for HPQC, NIKU and Clarity version releases.
• Developed process improvements using SharePoint and FileNet resulted in enhanced efficiency of Confidential reporting, and financial results.
• Managed projects using Confidential & Confidential - ITUP method. Updating; e-commerce tools and data sources for automated marketing campaign for bundled cellular, voice, VoIP and data services.

Senior Program Manager

Confidential

Responsibilities:

• Developed and managed a, Business Intelligence/Enterprise Data Warehouse, Project Management Office. Expanded the PMO from 4 to 26 members comprised of Project Managers, Business Analysts, and Technical
• Writers, delivering BI projects to internal marketing, sales and customer support organizations
• Managed the EDW project management office, assessing and monitoring projects schedule, resources, scope, status and budgets for a multi- million dollar platform, supporting software development for promotional marketing campaigns, service assurance, sales compensation, and aggregator compensation
• Managed ERP, Data Governance, e- marketing project teams delivering data products for credit scoring, demographics, buying propensity patterns and criteria for web analytics.
• Developed and conducted training to project managers on financial reporting of projects using Clarity, workbench, SDLC, ITEP, Microstrategies, Informatica and Oracle financials. This resulted in accurate budget and cost analysis for the EDW PMO. .
• Developed an estimate method for work entry into the Data Warehouse work stream. Using requirements from stakeholders, Business Analyst assessment and data sources. This method provided estimates within 10% of actual time and cost for projects, while providing a strategic view of project and resources for future project allocation.
• Introduced PMI methods into all projects and reporting tools using CMMI standards.
• Presented weekly portfolio status dashboards to senior managers; presented quarterly and annual portfolio progress reports with financial results to executives.
• Provided reporting tools of Brio, Business Objects Hyperion and Cognos products to internal users.

Project Manager - Sales Support

Confidential

Responsibilities:

• Developed bids for Government and private RFPs. Managed Software development projects.
• Developed complex proposals by partnering with venders and contractors to present full view proposals
• Project Managed an API development project delivering a TMS testing platform for Confidential and Confidential .
• Managed the software development using Macroscope the Confidential SDLC and PMI methodology.
• Tested software with Quality Center, Mercury interactive HP Open view, SNMP and other KPI assessment tools.

Senior Project Manager

Confidential

Responsibilities:

• Provided a Business Continuity and Project Management for the Y2K refresh Confidential BellSouth International cellular services. Managed a global international team of 24 members, supporting 19 off-shore countries 5 domestic affiliates.
• International cellular country manager for South American and European affiliates
• Designed and managed an international web based reporting center, for 19 country affiliates requiring only 6 people to monitor all global activities from this single control center.
• Developed business continuity plans for 7 international cellular affiliates.
• Implemented new cellular switching and billing systems Confidential international locations.
• Validated all 19 country affiliates, OSS and cellular conformed to Y2K criteria.
• Conducted in-country audits on business continuity capability, for securing cell towers and switching center operations. reporting directly to senior VP.