SUMMARY:

• Skilled people, technical, and operational manager and individual contributor with 15+ years of IT experience excelling in developing practical, workable solutions for technical and business problems that match key business initiatives.
• Proven record of delivering timely, profitable, cost - effective results.
• Practiced in establishing policies, procedures, technical standards, methods, and priorities in order to optimize human capital using best practices as guided by PMI, ITIL, CMMI, and Agile based project and service methodologies.
• Empowering leader skilled in developing high performance matrix teams, building consensus across organizations.
• 10+ years developing/presenting C-Level business/technical and oral presentations.
• 15+ Years Managing Teams of 2 - 180
• High Profile Program Management
• 10+ years SW Development Management
• Enterprise End User Support
• IT Services Management
• Agile Project Management
• Deployments, HW/SW Upgrades
• Service Delivery Management
• Detailed Project Cost Estimating
• FISMA, NIST, FDCC Standards
• Customer Relations Management
• Complex Schedule Design, Execution
• Life-Cycle Asset/Inventory Control
• Contract Deliverable Management
• Data Mapping, Data Migrations, Data Visualization
• Warranty and License Management
• Data Center Project Management
• Requirements Gathering, Analysis
• Cross-Functional Team Building
• Data Center Moves
• Systems Integration Testing
• Business Process Re-engineering
• Process Definition
• Users Acceptance Testing
• Strategic Roadmaps
• Operations Analysis
• Metrics, Reporting, Data Visualization
• Technology Evaluation/Selection
• Business Continuity Services
• Disaster Recovery Planning
• Assessments and Audits
• Budget Management
• Operational Readiness Reviews
• DEV, SIT, UAT, STAGE, PROD environments
• Plans of Action and Milestones (POA&Ms)
• Technical Solutioning

RELEVANT WORK EXPERIENCE:

Confidential

SW Project Manager

Responsibilities:

• Agile project management, using JIRA to track development to drive chat apps.
• Resource estimates to determine funding.
• Member of a compliance organization leading ISO compliance efforts across the global enterprise.
• Responsible for driving global consistency by influencing, evolving and supporting Service Delivery policies, processes and procedures and consulting to assist on policy, process and procedure development.
• Led a company highly confidential data protection project by interacting with 117 SMEs and managers within 27 different Confidential organizations to discuss past, present, and future opportunities to make enhancements.
• Along with my supervisor, hosted 47 interviews (large and small) to scope the problem and uncover business requirements. Using PMI and Agile frameworks, compiled those business requirements into 16 major user stories for planning and execution.

Confidential

Principal Program Manager

Responsibilities:

• Managed large cross-functional data center infrastructure teams for state health programs
• Directed and managed complex application and hardware upgrades, Citrix solutions, physical and virtual machines server builds, and ensure and test disaster recovery within DEV, SIT, STAGE, PROD environments ( Confidential ).
• Project management of large global data center physical build ( Confidential ) (ground up new physical infrastructure build).
• Provided IT infrastructure support as a manager of project managers who oversaw projects at Confidential . Projects covered all Confidential sites across 12 geographic regions, 480+ airport sites nationwide, and headquarters.
• Designed, executed and submitted project deliverables, metrics, and report. Ensured quality of program deliverables within defined and agreed upon program requirements.
• Created large, complex Microsoft Project Schedules - including Desktop Refresh Project - developed 625 line Microsoft Project Schedule for tracking deployment teams and activities (7 teams of 10, deployed to 12 US geographic regions, replacing 23,500 desktops, laptops, tablets at 480 sites across the nation; Land Mobile Radio Refresh - developed 1313 line Microsoft Project Schedule to rollout base and repeaters to 145 sites across America as well as corresponding mobile radios to those sites’ Confidential agents; Confidential TRX Training Software Upgrade, and Security POAM Remediation to help secure the entire Confidential computer environment (480+ sites).
• Managed the following internal Confidential application teams: Exchange (11 members), Skype for Business (11 members), SharePoint (8 members), and Confidential UCaaS (8 members)

Confidential

Senior Program Manager

Responsibilities:

• Responsible for all data center services and asset tracking for the Confidential .
• Managed 17 Windows, UNIX, database, and application engineers in support of data center operations.

Confidential

Program Director

Responsibilities:

• IDIQ Program Director for Confidential JMAS III with contract value of up to $160M.
• Oversaw all IT Services at Confidential . Managed a 9-member team of Engineers and Technicians responsible for day-to-day IT End User Support operations, data center management and project management.
• Managed Desk-Side Support and Customer Service - Tier 1 and Tier 2 and Tier 3 End User Support.
• Responsible for all IT Assets (selection, procurement, deployment, upgrade, repair, disposal).
• FDCC Compliance, Software and Hardware Rollouts, Encryption, Remote Access, and Server deployments.
• Managed data center operations and projects, SLA, OLAs, deliverables and schedules.
• Bid Program Director for IT Services for Department of Commerce (DOC) International Trade Administration (ITA).

Confidential

Agile Software Project Manager

Responsibilities:

• Full life-cycle Agile project management of CMMI Level 3 appraised Integrated Security Management System ( Confidential ) SecurityManagertm software (C#, .Net, SQL) customization for Confidential Headquarters, Personnel Security Division.
• Software integrates with multiple government databases across agencies to track the security clearance process and all security related activities. The is a web-based case management tool designed to support the lifecycle of Confidential personnel security, administrative security, and classified visit management programs.
• Personnel security records maintained in Confidential include suitability and security clearance investigations which contain information related to background checks, investigations, and access determinations.

Confidential

Program Manager

Responsibilities:

• Operations management of Confidential Action Card Office ( Confidential ) RAPIDS program which provides logical and physical access hardware, integration and support to military field operations personnel in support of the military’s producing the Common Access Card ( Confidential ) (ID card) used by all military personnel.
• Directed a staff of approximately 30 technical and administrative personnel, including remote deployment teams.
• Provided technical direction to hardware engineering staff and to Confidential Operations staff to maintain Confidential production.

Senior Asset Manager, Senior Project Manager

Confidential

Responsibilities:

• Directly managed 180 hardware/software to implement Confidential ’s $50M enterprise-wide 13,000+ Windows XP deployment at 156 sites and to simultaneously manage the main Confidential IT asset warehouse of 7,782 assets.
• Responsible for all UNIX IT Assets ($100M+) and designing multiple database integrations to track asset life-cycle.
• Managed BMC Remedy ARSystem migration from Version 4.5.2 on NT 4.0 SQL7 to Version 5.1 on W2K SQL2K.
• Overhaul of IT asset management process of Stockroom, leveraging BMC Remedy Asset Management Application.
• Integration of best practices including: ITIL, ISO 27000, CMMI Level 3, PMI PMBOK and COBIT (Sarbanes-Oxley).
• Participation in ITIL Assessments, internal and external audits such as ISO 9001:2000 audits.
• Develop IT Roadmaps, Designed, negotiated, managed Service Level Agreements (SLAs), Organizational Level Agreements (OLAs), and Plans of Action and Milestones (POA&Ms).

Project Manager, Requirements Analyst, Documentation Writer

Confidential

Responsibilities:

• Managed full lifecycle software development to customize and further enhance the CMMI Level 3 appraised SecurityManagertm software that is known as Confidential (the Integrated Security
• Management System application for Confidential Office of Personnel Security.
• This is an enterprise-wide software solution to handle Confidential Headquarters and the Component personnel administrative security case management activities - including providing status on individual’s security clearance process status and revocations pulling data from sources like e-QIP ( Electronic Questionnaires for Investigations Processing) and JPAS (Joint Personnel Adjudication System).

Software used: C#, .Net, SQL to build Confidential (customized SecurityManagertm software)