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Sr. Program/project Manager Resume

Austin, TX


  • Accomplished and integrity - driven professional having over 16 years of experience in areas of QA and Project Management. Extensive experience with strong concentration and enormous success in managing projects with client-focused delivery and maintaining a track record of delivering high quality products within proposed schedule for large-medium scale Web based and client/server applications.
  • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Experienced in Mitigating risk factors through careful analysis of technical and statistical data. Insightful experience in working on projects with DevOps, Agile and Waterfall models, designing and documentation of Process Improvements, Test Automation, Test Strategy and Test Plans and in building, managing and coordinating geographically distributed cross functional project teams.
  • Rich experience in defining the scope of testing within the context of each release and managing the Confidential Quality Assurance program in organization, implementing and evolving appropriate measurement and metrics data collection, planning and authoring documents, anticipates program and project release problems and takes corrective action, escalating as needed to resolve and achieve commitments. Evaluate quality of QA processes using KPI’s.
  • Manage testing tasks with Microsoft Team Foundation Server (TFS). Exposure to the automated tools like Win Runner, Test Director, Load Runner, Selenium, RFT, RPT, QTP & ETL Automation on Windows.
  • Insightful experience in Quality Assurance and Project Management activities including Project Scope Management, Change Management, Risk Management, Stakeholder Management, finalization of technical / functional specifications and SOWs, estimation, planning, resource administration and evaluating KPI’s.
  • Managed the Planning, Scheduling and Execution of all stages of enterprise software, hardware and system implementations to meet committed delivery dates with cross functional teams of 100+ and multiple budgets ranging from $20M to $200M. Assessed business insinuations for each project phase and monitored progress to meet deadlines, standards and cost targets.
  • Drove impressive improvements across the business, development and testing areas for numerous releases across all IT implementation projects under various domains.
  • Managed large-scale initiatives involving the transition of programs to new upgraded versions and the merger of disparate systems from acquired client companies.
  • Experienced in managing multiple projects (Waterfall, Agile and DevOps) simultaneously with geographically distributed cross functional teams
  • Experienced in evaluating and redesigning project plans and SOWs for process improvements.
  • Excelled in articulating project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and imparted shared accountability for achieving project milestones.
  • Good knowledge in CMMI and ITIL processes.
  • Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects in areas related to automation and performance testing in Agile BI environments.
  • Resolved numerous project issues including staffing shortages, tactical matters, production defect clean-up tasks, scope creep and divergent business and user needs.
  • Experienced in Defining and Implementing preventive and corrective actions to improve quality for all IT implementations across all functional and business areas.
  • Prepare the weekly status report with all project testing status and metrics updates for review by the internal stakeholders at the weekly Governance Board meeting.
  • Worked in S oftware development lifecycle (SDLC) Methodologies like Waterfall, Agile, DevOps, Modified Agile, V-Model, SOA, Scrum and exposure on Rational Unified Process (RUP) methodologies.
  • Experienced in managing large project teams to execute Systems Integrated Test, User Acceptance Test and Regression Test which had Releases tested over a 3-4-month period involving cross functional teams of 200+ from all SAP functional areas.
  • Experienced in organizing and facilitating release planning, daily scrum meetings, reviews, retrospectives and sprints.
  • Recognized for removing impediments and continuously increasing teams' velocity using innovate techniques and accomplished management and stakeholder support for the teams whenever required.
  • Provides support and guidance on Program and Project Management processes, procedures and tools.
  • Extensive experience in managing projects related to redesigning and implementing websites and internal project SharePoint sites.
  • Extensive experience in managing Transports for ChaRM projects using SAP Solution Manager
  • Ensures delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
  • Provides necessary definition, development and deployment of Project Quality Assurance Strategy, addressing all phases of Test Development across Confidential .
  • Directly supervised QA Team/Test Lead and testers including the preparation and delivery of staff performance evaluations and career development activities.
  • Worked in various phases of SDLC like from Requirement Gathering and Analysis, developing Testing scenarios from requirements, Test case development, Component Integration Testing (CIT), System Testing (ST), Regression Testing, Release Testing, PRODQA (UAT) Testing for web based, Client/Server, GUI, Data warehouse, ETL, Investments, Equity and Mutual Funds Trading projects and exposure on PeopleSoft related HRMS/Payroll module projects.
  • Good understanding of ETL testing principles and concepts and data warehouse principles and procedures
  • Experience in Analysis of the Business Requirements and the Software/Functional Requirements Specifications to define testing scope and estimates.
  • Member of Daily Change Advisory Board (DCAB) Team representing Confidential which decides Go/No Go for a Project Release.
  • Expertise in designing, developing and reviewing of Test strategy, Test plan, Test cases from the Requirement Documents and generating Traceability Reports, preparing documentation, standardizing procedures using Agile Testing methodology.
  • Experience in working with developers and end users to design test cases based on Use cases, Functional requirements, System requirements, Analysis and Design documents and Unit/Integration test cases.
  • Expertise in Analysis of Defect Priority, Severity and Defect Triage.
  • Experienced in managing testing activities for applications on multiple browsers (IE, Firefox, Chrome, Safari) and mobile devices (iOS and Android).
  • Experienced in Designing Process Charts and generating manuals for each process area in Confidential .
  • Contributed in Quality Assurance program of organization; overseeing metrics data collection and calculation and defining the best practices for project support and documentation across Confidential .
  • Proficient in negotiating and conflict management.
  • Experience in conducting process and configuration Audits & Reviews.
  • Monitoring and ensuring customer delivery during the transition period.
  • Easily adaptable to any new Technologies and Business environment and Testing tools
  • Allocate resources to projects by identifying their skill set and level of experience
  • Experience in leading and managing both onsite and offshore teams and negotiating with multiple vendor partners.
  • Guiding, mentoring team members and enabling knowledge sharing to promote continuous learning.
  • Having comprehensive problem-solving abilities, multitasking attitude, willingness to take up ownership, facilitate teamwork and lead activities with excellent communication & interpersonal skills along with onsite experience.


Operating Systems: Windows XP/2000/98/95/NT, Windows 7, 8, 10, Vista, UNIX and MS-DOS

Data Bases: Oracle, DB2, SQL Server and MS Access

Testing Tools: QTP, Win Runner, Load runner, SQL Developer, CSS Probe, RQM, Selenium

Defect Tracking Tools: JIRA, Quality Center, ALM, TFS, Borland Star Team, Product Studio, Test Director VSS

MS-Suite: MS word, MS Excel, MS Power Point, MS Outlook, MS Visio, MS Project

Web Technologies: HTML, VB Script, Java Script

Languages: C, C++

Vendor Applications: SunGard’s Phase 3, CheckFree’s (Now part of FISERV) APL, Vistaar, CURAM


Confidential, Austin, TX

Sr. Program/Project Manager

Environment: Dot Net, Java, SAP, SQL, IBM Cloud, Salesforce, SOAPUI, JIRA, Selenium, Load Runner, Google Sites, Google Smartsheet, Jenkins


  • Define and implement IT Project Management methodologies and procedures for multiple projects throughout the program life cycle.
  • Support development and quality assurance teams to ensure optimal progress and stability for end-users.
  • Gather information by coordinating with Business SMEs and technical team; categorizing and communicating potential risks associated with vendor contracts, RFIs, RFQs, RFPs, SOWs and pilot releases.
  • Manage resources using Scrum and Kanban boards, coordinate project workflow, in line with the company software development processes.
  • Review, modify, finalize and provide comments for documentation prepared by other team members and coordinate with Project Director in meeting the deadliness for the completion of project plans.
  • Effectively manage and organize project SharePoint with all documentation related to SOWs and project management plans.
  • Articulate project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS) and impart shared accountability for achieving project milestones.
  • Define and Implement preventive and corrective actions to improve quality for all IT implementations across all functional and business areas and track action items to completion.
  • Pro-actively integrates, monitors and controls project deliverables & schedules and their dependencies, both project related (schedule resource, financials, risks, quality) and non-project (other projects deliverables) for multiple projects (budgets> $100M).
  • Analyze discrepancies in service or performance and make recommendations for product or service updates and act as primary contact and a liaison between project stakeholders and clients.
  • Work collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery.
  • Assist the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals.
  • Lead sprint planning sessions to identify the work that will be completed for the project.
  • Facilitate daily standups and take the initiative to remove project impediments.
  • Facilitate sprint and final project retrospective meetings to discuss lessons learned.
  • Flag and report bottlenecks; ensure that changing project priorities are aligned to maximize project flow and overall efficiency.
  • Resolve conflicts and negotiate priorities with all the project stakeholders and business owners.
  • Consolidate and publish weekly project metrics and project status report to stakeholders and executive management.
  • Track and manage project risks and issues and ensure mitigation plans are in place; document lessons learned and other project closing activities.
  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
  • Managed multiple cross functional projects (Agile, Waterfall & DevOps) from inception to implementation using project management methodologies, techniques and best practices.
  • Facilitated and maintained communications between multiple work groups, including customers, vendors, and technical and functional staff ensuring increased awareness of project status of all stakeholders.
  • Managed teams and resolved conflicts resulting in well-functioning vendor teams.
  • Implemented changes to testing process that streamlined test management metrics which enabled accurate and consolidated test reporting to the stakeholders.
  • Developed and implemented Root Cause Analysis (RCA) processes to deliver continuous improvement.
  • Maintained good rapport with all project team members and applauded by the clients for mentoring and guiding the resources to achieve timely deliverables without missing the deadlines by facilitating productive team management.

Confidential, Little Rock-AR

Technical Project Manager

Environment: CURAM, Java, DB2, SOAPUI, JIRA, Rational Functional Tester and Performance Tester, MS-SharePoint, Cognos, Informatica, DocuShare, Jenkins, COTS


  • Define and implement IT Project Management methodologies and procedures for the Arkansas EEF project.
  • Develop detailed project schedules and perform all standard Project Management processes including progress tracking, resource allocation and utilization, change and issue management, and project documentation to ensure an on-time, within budget (budgets >150M) delivery.
  • Led teams across broad technical, financial and business disciplines and conducted daily, weekly and monthly discussions (stand-ups, reviews and meetings) engaging different teams in the project and the stakeholders to bring a continuous improvement mindset to the project team.
  • Gather information by coordinating with Business SMEs and technical team; categorizing and communicating potential risks associated with vendor contracts and SOWs.
  • Review business rules and functional requirements with business analysts during handoff meetings and ensure updated approved business documents are being used by developers and testing teams.
  • Review, modify, finalize and provide comments for documentation prepared by other team members and coordinate with Project Director in meeting the deadliness for the completion of project plans.
  • Effectively manage and organize project MS SharePoint with all documentation related to SOWs, project plans and testing artifacts.
  • Ensure that vendors are compliant with the approved contracts, proposals and SOWs.
  • Managed planning activities and deliverables for cross- functional teams ensuring they meet the defined project scope, budget, quality, timeline and schedules in accordance with requirements.
  • Oversee the process for all testing and evaluation of EEF project initiatives and identify issues in software or services.
  • Proactively identify and remove road blocks encountered by the project teams to achieve positive and results oriented project benefits.
  • Analyze discrepancies in service or performance and make recommendations for product or service updates.
  • Perform a variety of tasks while also leading and directing the work of others on both DDI vendor and State teams.
  • To coordinate, oversee and ensure all testing efforts such as but not limited to Functional Testing, Regression Testing, Smoke Testing, and Load/Performance Testing and UAT Testing is done on-time and as planned and notify management about bottle-necks and other issues and risks.
  • Perform risk identification, response planning and management to minimize impact and probability of risks.
  • Manage UAT Resource allocation and schedule using MS Project.
  • Consolidate and publish weekly project metrics and project status report to Governance Board.
  • Provided feasibility reports with viable analysis and potential solutions for various business problems (project, technical & operational) to stake holders.
  • Completed releases up to two weeks ahead of schedule, which resulted in under budget and to universal client acclaim.
  • Managed multiple releases of the project concurrently in fast-paced changing methodologies (Agile, Waterfall & DevOps)
  • Established and maintained consistency across PMO processes, including change control process, status reporting and managed RCA (Root Cause Analysis) items for issues found during post production.
  • Proactively identified prospects to improve existing SDLC methodologies, procedures(SOPs) and other areas of Quality Assurance.
  • Monitored and ensured to clean up old JIRA production defects which resulted in closing and addressing most of the old and pending defects with preventive and corrective action plans.
  • Ensured defect-free releases through careful planning and coordination with PMO, Business, Infrastructure, Development and testing teams.
  • Consolidated four previously documented test plans into one single Test Evaluation Master Test Plan.
  • Consolidated all the requirements from the inception of the project to till date and prepared the Requirements Traceability Matrix and maintained it for every release in MS SharePoint.
  • Published variety of dashboards and adhoc reports involving project metrics generated from JIRA and test execution sheets using MS Excel to higher management and performed defect trend analysis during active testing phases and post implementation and provided detailed reports regarding risks and lessons learned.
  • Developed supporting materials like tables, charts and graphs for proposals.
  • Leveraged Technical, Business Intelligence and Financial acumen to communicate effectively with higher management and project teams in articulating project goals and process improvements.
  • Involved in providing accurate inputs regarding project management efforts and plans to win an RFP for contract extension of PMO team.

Confidential, Jefferson City, MO

Technical Project Manager

Environment: CURAM, Java, JIRA, MS SharePoint, Informatica, EP-Content, SOA, COTS

Confidential, Little Rock, AR

Technical Project Manager

Environment: CURAM, Java, DB2, SOAPUI, JIRA, Rational Functional Tester and Performance Tester, MS SharePoint, Cognos, Informatica, EP-Content, SOA, COTS

Confidential, PEORIA, IL

SAP Testing Integration Manager

Environment: SAP (Integration of FA, GL, AR, AP, OM, Product Costing, ProcurementLegacy, Middleware, etc. interfaces), Java, HP ALM, SAP Solution Manager

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