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Engagement Manager Resume

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SUMMARY:

  • Certified Project Management professional with 10+ years of driving organizational performance through the development and execution of successful business development
  • Over 5 years of Project Management strategies focused on marketing, promotions, and ecommerce
  • Very proficient in providing leadership, direction and coordination of multiple complex and large - scale projects, leading all phases of the project life cycle from initial scope and definition through to execution and post implementation support
  • Excellent verbal and written skills and working with cross-functional departments
  • Experienced at working with businesses at all stages from start-up to mature
  • Highly disciplined and resourceful team leader and mentor with the exceptional capacity to develop top-performing teams and provide best-in-class customer service
  • Strong understanding of the key business, economic and cultural factors integral to identifying opportunities and target markets and providing tactical business solutions vital to growth and profitability.

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:
  • Managed and lead online ecommerce threads from development to production launch and post-launch assessment based on business requirements This role required understanding of ecommerce platforms and experience in project management methodologies, resource management, marketing and business development
  • Provided ecommerce functionality expertise during project planning, development and production-support
  • Reviewed ecommerce platform and architecture to recommend effective options for implementing business functionality
  • Collaborated with cross-functional departments, business owners and stakeholders to lead ecommerce requirements gathering and analysis
  • Manage integration with 3rd parties and vendors, track tasks and review project deliverables
  • Escalated project risks and issues, develop mitigation plans as required
  • Responsible for ensuring project documentation, decisions and specifications are documented and maintained
  • Work with business partners to set priorities and communicate timelines and expectations
  • Coordinated and drive communication, facilitate decisions and resolve issues in order to execute on set priorities and timelines
  • Facilitated regular client and project team meetings
  • Oversaw the implementation and ongoing maintenance for supporting online content
  • Responsible for efficient and timely deployments to production
  • Developed integrated marketing and sales strategy and tactics to promote consumer reach and business subscriber acquisition
  • Worked With WideOpenwest as a RDA Representative negotiating Right of Entry Contracts with MDU properties. Led division in several categories including: Total # of contracts, Total # of units, Largest Contract and conversion rates.

Confidential

Project Manager

Responsibilities:
  • Provide leadership, direction and coordination of multiple complex and large-scale projects, leading all phases of the project life cycle from initial scope and definition through to execution and post implementation support
  • Promoted website strategic vision through innovative strategy, design and architecture through the identification, analysis, development cost control initiatives
  • Led collaborative efforts with marketing managers, art directors, and technical services management teams to ensure project feasibility and completion both on time and within budget for Alberto Culver
  • Worked extensively with clients to coordinate all stages of the website development project process from initial design and architecture to development
  • Analyzed marketing data and work with clients to ensure optimal experience for end users in deploying a fully functional website that included job search, resume building, and job matching features
  • Developed and deployed SEO tactics
  • Led the development of strategic positioning, brand image, integrated communications message tactics targeted at increasing market awareness and trial of a wholesale energy online trading platform by
  • Leveraged knowledge and understanding of organizational objectives, cost and markup factors, and market characteristics
  • Researched, identified, evaluated and established strategic direct and web-based marketing strategies and tactics including contacting, interviewing and documenting over 200 wholesale energy suppliers and consumers current procurement processes Formulated company’s value-chain analysis for True-Marx

Confidential

Sales & Marketing Manager

Responsibilities:
  • Collaborated with contractors responsible for the development of a direct consumer sales force for AT&T’s launch of its new fiber optic consumer technology
  • Conducted primary market and industry research and analysis
  • Provided technical and sales training and support on cable, fiber optic, legacy and satellite data communications, and VOIP and POTS telecommunications

Confidential

Project Manager

Responsibilities:
  • Successfully introduced IT Application Development and Placement Company into the market by developing all aspects of sales, marketing, and project management strategies to lead in the acquisition and management of various contracts which resulted in securing over six million dollars in new business opportunities within 12 months
  • Acquiring and managing the development of proprietary web-based provisioning and CRM application for Group-O using SDLC that supported the manufacturing and monitoring of consumer promotional programs including direct mail conducted by AT&T and Microsoft.
  • Project Manager on the implementation of Remote network and systems management toolsets that provided systems analysis and management, network threat management, data protection and back-up and intergraded and virtual security
  • Acquired and managed multiple networking projects installing CAT5, CAT6 and wireless networks, upgrades and migrations with Pepsico

Confidential

Program Manager

Responsibilities:
  • Directed all aspects of project planning, oversight and control including integration management, scope management, cost management, time management, risk management, procurement management, quality assurance, strategic sales and marketing planning, stakeholder management and reporting for development and launch of VOIP speech recognition SAS telecommunications and data solution for regional CLEC- Amerivoice
  • Developed technology plan to guide in all aspects of service launch delivery including pricing, product platforms, distribution and promotions
  • Managed the development, beta, and launch of Voice Activated Server implementations at collocations to support SAS PBX (Emma) and multi-intergraded communications platforms (VOIP, POTS, Mobile, Centrex, PBX, DID, VM and ISDN-PRI)
  • Successfully implemented internet based proprietary provisioning and CRM system (Preferred Voice) and was responsible for training 30 customer service representatives on use of the system
  • Worked with Marketing Department and Vendors to spearhead the creation of IMC strategy to successfully manage and develop all marketing and sales materials including ecommerce website using PHP, JAVA, XML, HTML, Photoshop, Illustrator, Dreamweaver, and FrontPage; presentations, direct mail, Internet marketing, SEO, and brochures, as well as media plan for radio and billboards
  • Developed and conducted Beta test including end user surveys
  • Developed, trained and managed sales related stakeholder relationships including direct sales, distributors and partners

Confidential

Project Manager

Responsibilities:

  • Performed Sales, Sales Management, Project Management and Marketing for various marketing and clinical research firms to identify and develop markets for both new and established pharmaceutical products
  • Led all phases of the project lifecycle for NORA, the largest clinical study of its kind
  • Full accountability and oversight of all phases of the project lifecycle including defining project goals and objectives, project charter and scope management, planning, estimation, execution, monitoring, controlling and closing functions while working with key stakeholders (doctors, clients, patients and technicians) in the documentation and delivery of patients’ clinical osteoporosis results
  • Resulted in State of Wisconsin ranking in top five out of 44 states in physician participation and patient clinical exams
  • Developed a Take-One campaign for Diner’s Club which required the development of a promotional marketing plan
  • Responsible for design and printing of the take-one and distribution
  • Managed and led the successful marketing, sales and branding campaigns for several products
  • Worked with Novel Pharmaceuticals to achieve over 20% market share within nine months of introducing the new Vivelle estrogen patch
  • Managed four states in the introduction and distribution of Monsanto’s new Diamonex eyeglass lenses to major retail stores and optometrist locations, increasing market share by 34% within a six month period
  • Successfully introduced new OTC GI product, Novartis Consumer Health, Inc’s Benefiber, into professional, retail and pharmacies resulting in a 27% market share within 12 months
  • Developed a highly effective rebranding campaign for a Transderm Sc p®, motion sickness patch, addressing specific patient concerns to produce a 47% growth in sales within assigned territory
  • Managed and led the successful marketing, sales and branding campaigns for several professional hair care products
  • Developed Sales Training Manual and Sales Promotional Manuals
  • Conducted one on one and group sales training for national team
  • Resulted in breaking previous quarterly sales of 8 Million.

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