OBJECTIVE:

Increase bottom - line profitability through project management strategies in a project management or related role.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Bilingual Project Manager

• Responsible for the successful delivery of PERL projects across three development teams to clients.
• Manages day-to-day client interaction, sets and manages client expectations for over 30 projects
• Manages the day-to-day operational aspects of the projects and the project scope to align with requirements
• Creates and executes project work plans and revise as appropriate to meet changing needs and requirements
• Identifies resources needed and assign individual responsibilities in consultation with the Director of Operations
• Reviews deliverables prepared by team before passing to client to ensure adherence to standards and requirements
• Effectively applies Agile methodology and enforce project standards to meet client requirements
• Prepares for engagement reviews and quality assurance procedures to assist with improvement of future projects
• Minimizes exposure and risk on projects to ensure successful project acceptance
• Communicates effectively with clients to identify needs and evaluates alternative solutions as needed
• Facilitates all team and client meetings effectively and conducts regular status meetings with project team
• Effectively communicates relevant project information to superiors and resolves and/or escalates issues in a timely manner
• Identifies and removes barriers that may impede successful completion of project
• Continually seeks opportunities to increase customer satisfaction and deepen relationships
• Tracks and reports team hours to the client on a weekly basis

Confidential, Chicago, IL

Project Management Consultant

• Extensive work in online deployments including project initiation, requirements gathering, redesigns and enhancements.

Confidential,Chicago, IL

• Hospitality industry firm providing temporary staff to the hospitality industry.

Confidential, Chicago, IL

Senior Bilingual Project Manager

• Managed complex, multi-phased, simultaneous international client engagements and deliverables within budget for clients in Istanbul, Turkey and San Jose, Costa Rica (in Spanish)
• Oversaw the daily operations of the development, design, content, and client teams resulting in on time deliverables
• Conducted daily client communication meetings to review key project phases and milestones and their status
• Created functional requirements and statements of work documents in English and Spanish
• Co-managed staff of 6 development/quality assurance staff insuring on-time deliverables
• Managed ongoing web site launches and user acceptance training through the beta, alpha and go live milestones
• Researched project management technology resources and created vendor analysis comparisons
• Created standard project management methodologies and procedures to standardize project execution

Confidential, Chicago, IL

Director, Project Management

• Managed 50 simultaneous projects across multiple technology and interactive vendors to increase revenue
• Directed the Project Management unit maintaining an environment to meet departmental objectives
• Managed the successful launch of the first translated journal site JAMA-français (Confidential. Confidential -assn.org)
• Served as senior project manager for ten journal web sites hosted by an offsite vendor
• Coordinated project management tasks for the Publishing Editorial Content Management system including new taxonomy system
• Reviewed business requirements, created statements of work, drafted vendor contracts
• Managed internet project manager and co-managed temporary staff of three project managers

Confidential,Chicago, IL

Senior Project and Quality Assurance Manager

• Managed 40 simultaneous client engagements and deliverables within budget annually
• Managed development, design, SEO, and sys admin client teams resulting in on time deliverables
• Created technical functional requirements and statements of work to meet client contractual demands and launch of projects
• Co-managed staff of 10 development/quality assurance staff insuring on-time deliverables
• Managed ongoing online production launches and user acceptance training to ensure successful launches
• Managed creation of quality assurance department and conducted quality assurance reviews to ensure successful releases
• Created standard project management methodologies and procedures to standardize project delivery

Confidential, Chicago,IL

Senior Project Manager

• Manager over 60 domestic engagements of customized software resulting in renewed contracts with 30 staff members
• Developed project management and operational policies increasing client satisfaction
• Contributed to sales proposals resulting in numerous contract renewals
• Consulted with all clients on upcoming projects and needs to determine future product launches
• Managed the team resource assignments and budget to insure on-time deliverables
• Coordinated projects with the sales and accounting teams to successfully deliver the contracted features and functionality
• Co-managed staff of 5 developers and 15 client services managers insuring thoroughly tested features and functionality