Professional Experience:

HP/EDS Current

• Project Manager, Telecommunications
• Telecom Infrastructure deployments on a large customer account

Confidential January 1997 – July 2008

Job Functions :

• Telecommunication Manager – Client Account
• Telecom Manager on a large IBM Strategic Outsourcing (SO) account. Service and support for multi-site Avaya and Nortel PBXs, Rockwell Spectrum ACDs in 3 integrated regional call centers, voice and data circuits, 5000+ nationwide Centrex lines, LAN/WAN infrastructure, and management of a staff of 9 technical and administrative support personnel
• Sr. Project Manager, Telecom – Client Account – Network Infrastructure deployments
• Three call center Technology upgrades from Rockwell Galaxy to Rockwell Spectrum ACDs – Frame Relay WAN
• IBM Client Call Center buildout and relocation in Chicago – Network infrastructure (LAN/WAN); Voice infrastructure (ACD, PBX, VM); Cabling
• IBM Client Call Center buildout and relocation in Philadelphia - Network infrastructure (LAN/WAN); Voice infrastructure (ACD, PBX, VM); Cabling
• Avaya PBX and Voice Mail deployments - IBM client site in Riverside, CA
• Remote call center implementation – IBM client site in Philadelphia
• Network (LAN/WAN) and Nortel (81C) system upgrades – IBM client site in Washington DC
• PMO Manager, NEP/TEM Alliances - PM Processes & Best Practices; Customer Engagement Management; Internal Sales and Technical Enablement
• Project Manager – IBM Telecom SW Product Development
• Software development and deployment projects. Project Manager for the IBM Voice infrastructure products, WebSphere Voice Server (WVS) and Embedded ViaVoice (eVV). These products are industry leaders as SW platforms for Telecom applications (IVR systems) and Automated Speech Recognition (ASR) in many applications and industries, such as in-car speech systems for the auto industry. My PM role with WVS and eVV was to manage the SDLC phases and deliverables for new releases and, aside from product development, manage the broader product related interactions from customers, IBM business partners, and non-development IBM resources
• Lead Project Manager for the SIP Server (JSR116) software development project (IBM SWG). SIP provides the IBM SW product line with VoIP support. I managed the IBM SIP Server delivery/implementation for the initial Telco customer (Pre-Beta; Beta; and GA)

Confidential– Now Mallinckrodt Baker, Inc 1986 – December 1996
Job Functions :

• Team Leader, IS Infrastructure – Management Position - Personnel management - managed 3 technical support resources and the Ops Center Manager
• Project Manager for Fax-on-Demand network fax
• Project Manager for call center ACD implementation
• Project Manager for the implementation of SNA Server on Windows NT
• Budget and invoice authorization $1.25 million annual budget
• Project Manager for infrastructure integration during the transition to a new owner
• Management of the SNA network and IBM ES9000 (VM-VSE/ESA)
• Project Manager, IS Infrastructure – Technical PM
• Project Manager for the implementation of the J T Baker Novell Network
• Procurement Manager for all computer software and hardware
• Support and maintenance of the LAN, WAN, PBX\'s, and IBM SNA environments
• Hands-on cabling expertise
• PC and Telecommunications Coordinator – Technical Support
• Technical and deployment Project Manager for the implementation of Audix voice mail (700 subscribers)
• Responsible for the support and maintenance of PC\'s and the PBX
• Manage Telco vendors
• Hands-on expertise with PC\'s: DOS, Win 95, Windows NT, and OS/2
• Telecommunications Specialist – Technical Support
• Technical/Project Manager for two PBX conversions from AT&T Dimension to Lucent (Avaya) System 75\'s/G1
• Hands-on experience with CSU/DSU\'s, T-1\'s, multiplexers, routers, bridges, hubs, and switches

Education and Certifications:

• Master\'s Certificate in Project Management
• Project Management Professional, PMP®
• Associate Degree

Technical Courses:

• Voice over IP (VoIP) Convergence – TIA/CTP
• Definity G3 administration and support - AT&T (Lucent/Avaya)
• Audix administration and support - AT&T (Lucent/Avaya)
• DataComm and Networks - Learning Tree International
• Local Area Networks; implementation and configuration - Learning Tree
• Netware Administration and Advanced Administration - ICSI
• ACD Implementation and Configuration -Tadiran Corp, Coral II
• Rockwell Spectrum ACD Administration and Implementation -Rockwell
• Rockwell Total Recall reports (interface with Rockwell InfoServer Gateway)
• SNA, Technical Overview- IBM
• VSE/ESA - IBM
• Designing and Implementing High Performance Cabling Systems
• PC Troubleshooting and Configuration
• Internetworking Using Bridges and Routers - Learning Tree International

Management Courses:

• Certified Project Management Professional, PMP® - PMI
• Effective Skills for Technical Managers - American Management Association
• Project Management in the Technical Environment - AMA
• Developing High Performance Teams - AMA
• Personnel Management; Developing Your People One-on-One – P&G
• The Candidate Interview Process – P&G
• Total Quality Approach – P&G
• Statistical Process Control – P&G
• Achieving Extraordinary Customer Relations (AECR) - IBM
• Project Management Fundamentals - IBM
• Financial Management for Project Managers - IBM
• Leadership in a Project Team Environment - IBM
• Contracting for Project Managers - IBM
• Applied Planning and Scheduling using Planner and MS Project - IBM
• Using the Business Management WorkBench (BMWB) – IBM
• Applied Project Management in a Customer Environment - IBM