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Project Analyst Ii Resume

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Washington D, C

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SUMMARY:

Versatile Project Analyst with more than 5 years of experience using analytical tools to provide accurate data and project management support from inception through implementation. Collaborates with cross - functional teams to ensure project completion and success.

TECHNICAL SKILLS:

  • Adobe AEM CQ5 Website management software statistical analysis software
  • Teradata
  • SQL querying
  • IBM Cognos
  • Qualtrics
  • Infor
  • Project and Portfolio Management
  • Oracle
  • SharePoint
  • Microsoft Office Suite
  • Microsoft Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Washington D.C

Project Analyst II

Responsibilities:

  • Completed project governance within the Servicing & Expense Policy team to advance Servicing Guide changes and updates.
  • Accurately researched information to prepare and communicate Policy Change Requests.
  • Coordinated and prepared deliverables while providing training and job aids to team members and executives.
  • Gathered production and statistical data to prepare analyses, reports, and schedules on a weekly basis.
  • Served as point of contact in responding to inquiries from internal and external stakeholders.
  • Actively communicated intake and inquires to management to determine if requests are in scope.
  • Successfully Compiled, consolidated, and analyzed information needed by management for the work of projects.
  • Ensured that documentation and process flows were complete, current, and accessible within SharePoint.
  • Coordinated projects with other internal departments such as, Selling Policy, Consultative Squad, or external servicers.

Confidential

IT Project Coordinator III

Responsibilities:

  • Prepare project plans, proposals, schedules, budgets, communications and staffing requirements.
  • Identify and provide process improvements to project managers and managers, resulting in project advancement.
  • Manage and maintain project and program schedules. As well as, documentation, progress and change requests.
  • Successfully Interact with vendors and stakeholders regarding service billing, equipment and service.
  • Create weekly executive reports to illustrate project statuses for Vice Presidents and upper management.
  • Gather statistical data to produce monthly satisfaction survey reports to provide performance awareness of project managers.
  • Effectively assist Project Managers in recording and distributing meeting minutes for each project.
  • Accurately research and analyze information technology service related inquiries.
  • Improved the satisfaction survey process by implementing new innovative software.
Confidential

Junior Research Analyst

Responsibilities:

  • Defined project objectives and deliverables, establish timelines, coordinate logistics, and provide timely status updates to stakeholders, ensuring that projects are completed successfully.
  • Worked closely with stakeholders to define business requirements and design solutions to obtain necessary information from data collected.
  • Created cohesion on cross-functional teams as a liaison between senior executives, stakeholders, and research teams, resulting in the quick resolution of issues.
  • Produced accurate survey distribution by synthesizing large amounts of data and running required statistical frequencies.
  • Designed and programed survey questionnaires for successful launches using Qualtrics survey software.
  • Researched and investigated all phish alerts, maintaining security and integrity.
  • Documented analyses and data summaries in spreadsheets, presentations, and written summaries.
  • Improved research outcomes by developing and updating tracking databases.
  • Developed a user-friendly intranet site to showcase research studies.
  • Managed and produced quarterly data pulls for the satisfaction studies.
  • Conducted research and analysis for the New Branch location studies.

Confidential

Member Service Representative

Responsibilities:

  • Investigated suspicious, abnormal account activity to safeguard member accounts.
  • Analyzed customer needs to identify appropriate products and services, ensuring that monthly and annual sales goals were met.

Confidential, McLean, VA

Bank Teller

Responsibilities:

  • Cultivated loyal customer relationships by providing excellent customer account service, cross-selling financial products, and addressing questions and concerns.

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