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Associate Director/program Manager Resume

Mason, OH

SUMMARY:

An accomplished, results - oriented, Project Management Institute certified (PMP) and ScrumAlliance Certified ScrumMaster (CSM) Management Consultant with proven success in program delivery. Proactive leader with expertise in building and motivating high-performing teams. Technically proficient in Project Management Methodology (PMBOK) and Agile/SCRUM implementations. Led large, complex Confidential Sterling OMS, WebSphere Commerce and Mobile programs with contract values over $6 million dollars. Project domains include publishing, retail, financial services, automobile insurance, mortgage, and direct advertising.

EXPERTISE AREA:

  • Budget Tracking/Controlling OmniChannel implementation
  • PMBOK/Agile/Scrum Digital Commerce/eCommerce Implementation
  • Mobile/Social Media Programs Project Blueprinting/UI Design
  • Sterling Commerce - OMS Contract Negotiating/SOW
  • Web Services/SOA Client/Vendor Management
  • Project Value Capture RFP Process Management
  • Team Mentoring Global Program Delivery

PROFESSIONAL EXPERIENCE:

Confidential, Mason, OH

Associate Director/Program Manager

Responsibilities:

  • Managed the kick-off of the program and setting of the program governance. Managed globally distributed stakeholders. Communicated program status to client executives. Prepared the total Cost of Ownership for the B2B/B2C program. Built the overall timeline for the program and led architectural discussions for the deployment instance strategy.
  • Assembled the right team for the program including the WCS administrator to carry out the environment build activities and prepare a Blue/Green deployment approach to minimize website downtime
  • Starting from the discovery phase led all phases of the program implementation. Improved the quality of the software delivered by showing working software products and actively seeking client inputs through the development phase. Collaborated with the geographically distributed stakeholders planning and execution of the UAT and managing of the defects.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Managed the project scope, collaborated with client leadership, removed project roadblocks, tracked project issues, ensured that the project deliverables are completed in time and met the quality standards.
  • Ensured that product issues (PMRs) are followed up with the Software Group and resolved.
  • Managed the project budget and performed monthly financial forecasting and financial tracking for the project.
  • Prepared and negotiated the resource ramp-down plan with the client.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Prepared and presented the weekly PMO status report to Japan leadership.
  • Managed day-to-day activities.
  • Coordinated project activities with the Germany “Content Management” team.
  • Managed the project budget and the invoicing process for combined Confidential and Adobe billings.
  • Prepared the implementation phase schedule.
  • Led various initiatives such as the data center selection plan and WCS/AEM (WebSphere Commerce - Adobe Experience Manager) integration solution strategy and Cloud/AEM instance strategy with the Confidential group.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Negotiated project contract and developed payment milestones to build the project SOW.
  • Created and updated the detailed project plan for different phases of the project.
  • Managed the project resources, timeline, and budget for the project delivery.
  • Followed up on the invoices for payments. Managed the project scope and created the Change Request process for managing scope changes.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Facilitated Scrum meetings and weekly PM meeting with combined Confidential and client team members.
  • Prepared and presented weekly status to client senior executives including the status for the client steering committee meetings.
  • Arranged and facilitated sprint demo and sprint review meetings in Confidential offices in Chicago and San Francisco where client teams and executives reviewed the project progress and provided feedback on the software.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Project was based on Agile/Scrum development framework for implementation, and it included fifteen project resources.
  • Provided status updates to client for the activities performed by the DevOps, Engineering and Architecture work-streams.
  • Managed incidents and resolved critical environment related issues with the help of SoftWare group.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Created and maintained projected management artifacts such as action items, issues log, and the risk log.
  • Prepared the monthly financial forecast and managed project budget.
  • Created the project schedule, staffed the project that included overseas team members.
  • Ensured project stays on timeline for one of the most aggressive deliveries for the practice.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Led the WebSphere eCommerce platform upgrade blueprint effort. Facilitated technical discovery meetings with the client and the development of the assessment deliverables which included -
  • Assessment recommendations, estimates on the level-of-effort (LOE) for the implementation of the project, a high-level project plan, and a User Readiness plan.
  • The scope included - retiring of CrossView code, retiring Endeca and implementing WebSphere Commerce Search, recommending the best inventory solution, mobile redesign, and retiring of in-house Catalog Maintenance (CM) tool.

Confidential

Managing Consultant/Project Manager

Responsibilities:

  • Led a highly-visible Confidential Sterling OMS Holiday Readiness project.
  • Developed the project plan for implementing the HR project. Led the development of the deployment plan and deployed the production defect fixes to the production environment.
  • Prepared a plan for 24X7 coverage supporting the Holiday Readiness effort consisting of functional and performance team members.
  • Received eminence award for project delivery.

Confidential, Torrance, California

Senior Project Manager

Responsibilities:

  • Working for the Confidential PMO office, managed the implementation of Insurance Optimization project with five year most likely lifetime projected revenue of $9 million dollars. Project responsibilities included managing the RFP process, vendor evaluation, managing the vendors selected. Managing the budget. The project objective was to improve speed-to-market for Vehicle Service Agreement (VSA) product updates by reducing regulatory filing requirements.
  • Completed planning and analysis for Quota Share Insurance project with a five year most likely lifetime benefit of $10 million dollars for the project. Also, completed planning and analysis for Excess Wear and Use project. The five year most likely projected revenue for the project was $50 million dollars.

Confidential, Watsonville, California

Senior Project Manager

Responsibilities:

  • Managed a portfolio of projects related to B2C and B2B sites with combined revenue of over 30 million dollars a year.
  • Implemented WebSphere Commerce remodeling/migration project to consolidate the B2B and B2C sites to extended site model.

Confidential, Santa Clarita, California

Senior Project Manager

Responsibilities:

  • Implemented Confidential comparative rater pilot project for Explorer enabling producers to access Explorer automobile rates via Confidential rater. Interfaced with Confidential for project implementation.

Confidential, Garden Grove, California

Senior Project Manager

Responsibilities:

  • Customized a COTS franchisee-facing order entry system for static and variable print orders and One-to-One advertising.
  • Hands-on involvement with the product verification process.
  • Implementation included eCommerce component for list purchase using AccuData features.

Confidential, Irvine, California

Project Manager

Responsibilities:

  • Implemented Express Mortgage business model, designed as a mortgage cross-selling platform.

Confidential, Anaheim, California

Project Manager

Responsibilities:

  • Created policy documentation with the help of the SOX team for information maintenance in public domain, developing a workable strategy for a restructuring and reorganization of the infrastructure.

Confidential, Tustin, California

Project Manager

Responsibilities:

  • Implemented Lender Confidential outsourced program for Confidential /Beneficial.
  • Built the business model for the Confidential system.

Confidential, Anaheim, California

Project Manager

  • Minimized Ameriquest Mortgage’s exposure to potential lawsuits by implementing a new Web based Reconveyance system.
  • Created the systems integration document for integration between LandAm, Fidelity and Ameriquest systems.

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