PROFESSIONAL SKILLS SUMMARY

Experienced technical senior manager with over 15 years of diverse experience in information technology solutions implementation; strong leader and mentor with skills and proven track record in directing multiple cross functional teams in development and delivery of solutions on time and on budget. Successful advisor to senior executives providing strategic direction, define the vision and implementing strategic plans to reduce cost and improve business process and profitability in helping to strengthen competitive advantage. Thrive in situations calling for innovative, out-of-the-box thinking along with ability to manage and execute effectively.

Customer Focused Leader, experienced in directing a broad array of business applications ensuring high customer satisfaction

• Strong relationships builder with internal and external clients, end users & stake holders.
• Facilitator with ability to support various types of technical and non-technical clients, end users.
• Experienced in directing multiple teams with wide range of information technology skills.

Technology Leader, with the vision and extensive technical background directing all functions within IT

• Knowledgeable, able to support a wide variety of systems, products and services for clients.
• Define the vision and implement strategic plans to provide a strong technology foundation.
• Help define and focus the department on missions, objectives and key success factors.
• Experienced with S/W development and various development methodologies including agile/scrum, waterfall and iterative, system development and integration, enterprise system implementation and all phases of SDLC and PMLC methodologies. CMMI QA Auditor certified.
• Knowledgeable in using and managing the following technologies: .Net, C#, SQL Server, data modeling, database architecture, XML, ASP, HTML, DHTML, JavaScript, Ajax, Web Services, PHP, My SQL, Cold Fusion, TFS.

Strategic & Tactical Leader, adept with budget administration, risk management and proven ability to think outside the box with foresight in understanding short term and long-term goals

• Possess strong presentation, leadership, analytical and communication skills able to effectively communicate with variety of stakeholders, customers, executives and management.
• Ability to manage and direct multiple cross functional teams in delivery of IT solutions on-time and on-budget.

PROFESSIONAL EXPERIENCE

Consultant / Project Manager Confidential., Columbia, Maryland February 2010- Present

• In coordination with SAMSHA in support of Access to Recovery 3 (ATR3) program, directed activities of a cross functional team for development of a web-based voucher management system utilizing the company flagship electronic health record system and platform (WITS).
• Directed activities of a team including developers, database architects, analysts, support specialists and trainers for implementation of a web-based voucher management system including customization for Dept. of Health & Human Services (DHHS) for ATR3 grantees..
• Manage system implementation and integration for DHHS in four states, including gap analysis, requirements development, documentation, project management, training, implementation and post production support.
• Directed activities of a team of IT specialists including project managers, usability experts, designers, analysts, QAs, database architects and developers through initial phase of the development and architecture redesign for a behavioral health clinical management system.
• Directed software development agenda: establish and mentor staff on Agile development methodologies, managed priorities, timelines, and resource requirements to ensure that all development efforts meet quality standards and are performed in a timely manner.
• Established program objectives, determined project status, identified skill gaps and aligned the team for meeting the program objectives for development of the company next generation behavioral electronic health record system.
• Reviewed corporate project management processes. Performed “process” gap analysis and helped establish new processes and process areas and realign teams in preparation for CMMI Level 2 and Level 3 certification across all company projects. Performed CMMI quality assurance audits and participated in SCAMPI in reaching CMMI Level 2 certification.

Consultant/ Program Manager / Project Manager Confidential., Laurel, Maryland November 2008- November 2009

• Directed IT program activities in support of National Library of Medicine office of Disaster Information Management Resource Center (DIMRC).
• Determined short term and long term program objectives; established priorities and deliverables; developed project management, resource and risk management plans to ensure program goals are met including delivering projects on time and on budget.
• Directed activities of multiple IT teams including projects for development of a disaster health information portal, HAM Radio/RF back up email communication system, web-based people finder database and a virtual world training environment.
• Directed software development agenda and system architecture: establish, mentor and manage staff on system development methodologies, priorities, timelines, and ensure that all development, support services, implementation efforts are performed in a timely manner.
• Coordinated project activities between team members including project managers, sub-contractors, developers, analysts, QA specialists and various project stakeholders.
• Manage and mentor a team of IT professionals, oversee staff development including career planning, staff and team development, performance appraisals, training and hiring.

Application Services Manager Confidential, Columbia, Maryland October 2006- November 2008

• Directed team activities managing and supporting Health Systems division business operations and IS strategy including systems architecture and configuration, hardware, infrastructure and networks, application development, quality assurance, training, maintenance, software acquisition and business critical information systems.
• Aligned the IS team and the business unit that transformed the IS group into a customer-focused business partner, delivering value added services in support of business short term and long term objectives.
• Developed and received approval for business proposal to modernize the IT systems for the division. The proposal included reengineering of the business processes that reduce processing time & cost, increase efficiency, productivity, business intelligence and drive increased revenue.
• Established the roadmap for implementation of internally and externally facing enterprise solutions to consolidate multiple information system databases and applications. Set the standards, performed ROI and cost benefit analysis, established scope, prioritization and implementation requirements, tracked progress and managed budgets.
• Oversaw the build-versus-buy process, system evaluation and selection and implemented a solution that reduced expenses by over $750,000/year and recovered lost revenues of over $1,200,000/year for the division.
• Provided leadership, direction, established performance metrics and managed progress of development and enterprise architecture, optimizing cost, quality, and support.
• Established a Quality Assurance and Change Control process that reduced the division solution call center issues by over 25%.
• Established priorities, timelines, and resource requirements and ensured that all development, support services, and implementation efforts are performed in a timely manner.
• Hired, managed, coached, mentored a team of IT professionals and oversaw staff training and development including career planning, staff and team development, performance appraisals.
• Spearheaded the IT change and demand management processes, employing industry proven “best practices” approach to ITIL management. In collaboration with peers, established change control board overseeing all IT change/demand management activities.

Sr. Project Manager

• Managed cross functional teams for implementation of multiple concurrent long term and short term web-based .Net projects for NIH, USAID, DAIDS and NICHD.
• Directed software development agenda: established processes, guidelines, priorities, timelines, and resource requirements and ensured that all development and implementation efforts are performed in a timely manner within budget.
• Established program management standards to address short term and long term needs of the program to ensure stakeholder satisfaction to mitigate short term and long term risks.
• Managed complete SDLC lifecycle of the projects for the program including conceptualization, scope analysis, task and resource planning, prioritization, budgeting, risk assessment and contingency planning, monitoring, user training, scope and change management.
• Facilitated, coordinated and managed project tasks and directed various cross functional teams of over 20 professionals consisting of developers, analysts, subject matter experts, testers, consultants and support staff.

Consultant / Application Developer / Project Manager

• Managed and directed activities of a development team of upto15 IT professionals on custom application development in fulfillment of contract deliverables for clients in various industries.
• Managed development projects including enhancement and maintenance of client Internet and Intranet website. Clients included T-Mobile (formerly Voice Stream), Proctor and Gamble, Medical University of South Carolina, GBMC, Baltimore County Government, GATX and Random House.
• Successfully managed on-time and on-budget delivery of multiple concurrent projects including custom application development, COTS implementation, training, support and maintenance.
• Provided extensive support to marketing and business development team, executive management and strategic clients for planning and development of strategic solutions and new product offerings.
• As software developer, technical architect developed the first generation managed account application at Legg Mason Wood Walker including data base and application design and development.

EDUCATION

• Master of Business Administration 2005,
• Doctor of Philosophy, Computer Engineering. .
• Master of Science, Computer Engineering.