SUMMARY:

• Results - driven Project Manager with proven expertise demonstrated through extensive experience managing technology projects, teams, and budgets; turning business objectives into viable technology solutions.
• Expert facilitator/coordinator with unvarying success managing BI/Analytics/Software projects by defining appropriate operational framework, internalizing the needs of contributing organizations, and providing the ‘glue’ that enables project success.
• Relates intrinsically to various functional world-views, internalizes associated needs, and constructs a project framework that integrates all perspectives.
• Effective technology leadership, translating the corporate mission into scalable, revenue-generating products and services.
• Routinely managed globally distributed project teams employing communication planning, clearly defined roles/responsibilities, regular team interactions, clearly articulated requirements, and respect for cultural differences.
• Firm believer in the benefits derived from employing Agile methodologies on projects of all sorts (software engineering, content development, Big Data/BI) .

TECHNICAL SKILLS:

Tools: Clarabridge, Celebrus, Google Analytics Premium, Google Tag Manager, Atlassian Jira/Confluence/Stash, Clarity, Planview, X88 Pandora, R, Snowflake, Tableau Desktop/Server, AWS RedShift/S3, MS Access, MS Excel/PowerPivot, MS SSAS/SSRS/SQL Server, SharePoint, MS Office Project Enterprise, Cloud, & Client, Visual Basic for Applications (Excel, Project, Access ), Endeca IAP, Akamai EdgePlatform, Wordpress

PROFESSIONAL EXPERIENCE:

Confidential, Lexington, MA

Sr. Project Manager

Responsibilities:

• Managed project team that integrated Tableau Server visualizations into NLXX product hosted on LogiInfo that greatly expands the analytics and insights NLXX provides.
• Led effort to transition nephrology practice data ETL system to operate in FMC data center which resulted in DEV, QA, and PROD SQL Server/SSIS environments that enabled business to scale from 30 practices to 80 by Dec 2016 and 250 by the end of 2017.
• Coordinated activities of contributors/stakeholders across 3 separate business units.
• Managed engagement with 3 rd party to perform web application scan to detect security vulnerabilities and directed remediation project.

Confidential, Boston, MA

Project Manager

Responsibilities:

• Lead initiative to migrate web analytics and usage data collection from Omniture/Celebrus to Google Analytics Premium (GA+) for all Cengage digital product platforms. Effort included GA+ account/property strategy, Google Tag Manager (GTM) container/environment strategy, data mapping/gap analysis, GA+/GTM instrumentation, data layer specification, and GTM deployment process which resulted in savings of more than $250K annually by standardizing on a single web data collection service, enabling Analytics team to manage tags so that platform Developers could focus on customer-facing feature development, and consistent data and metadata collection across platforms to support analytics.
• Developed prototype Customer Experience Dashboard that exposed customer sentiment from on-campus visits by Trainers and Sales for an initial audience of 450 that expanded to 2000 over a single quarter servicing Sales, Marketing, Product Management, and Technology functions.
• Drove initiative to acquire/deploy Clarabridge Customer Experience Management engine and initiate Voice of the Customer program which will enable customer sentiment collection at 10 touch points and develop a customer-centric culture at Cengage.
• Managed effort to create cube that integrates product engagement data from multiple sources over multiple product platforms in MS SSAS that presented a broad range of metrics from click stream to KPIs which enabled self-service intelligence about Cengage products to rank-and-file and supported strategic product development decision support.
• Lead program to define Qualtrics survey deployment system that supported creation, deployment, ETL, and reporting of NPS, satisfaction, and feedback surveys across all major Cengage product platforms.
• Deployed and managed Cengage Tableau Server platform.
• Participated in PlanView deployment project to articulate Analytics team Project Management requirements and to express advanced analytics reporting requirements. Leveraged project, resource, and portfolio management facets of eventual PlanView implementation for a year and a half to define and manage Analytics projects. Created advanced reporting dashboards by mining PlanView data and integrating them with other related project data.

Confidential, Boston, MA

Program Manager

Responsibilities:

• Developed metrics standards for key customer engagement dimensions which resulted in data in a uniform format from internal and 3 rd party sources that enabled apples-to-apples analysis across heterogeneous product platforms.
• Stakeholder representing Product Technology function in enterprise KPI program. Articulated vision for measuring operation of ~20 application platforms and mapping resulting metrics to corporate performance which resulted in the ability to attribute individual contribution to overall corporate health.
• Developed visualization function to prototype/develop intuitive, creative ways to view data in dashboards/reports leveraging Tableau Server. Created views in resulting dashboards for Executive, Sales, Marketing, Technology, Production, and Product functions reaching ~900 users that told a story and encouraged action.
• Extended application of metrics/KPI’s to model key systems in order to build predictive analytics capability which resulted in the ability to forecast trends & anticipate issues.
• Internal/3 rd party ETL - Collaborated with business stakeholders to design KPIs computed from data across enterprise systems and prototyped/implemented ETL to integrate data from disparate sources for analysis reporting. Stable ETL processes were used by Data Warehouse function to automate ingestion to provide a ‘single version of the truth’.

Confidential, Boston, MA

ScrumMaster

Responsibilities:

• Applied Agile principles/methodologies to build high-performing teams to develop new content development pipeline. Multiple teams were comprised of talented individuals from multiple functions across Cengage. Agile practices had been employed with impressive success in the Engineering function, but were viewed with skepticism for application in a cross-functional setting. Self-organizing teams succeeded in envisioning/developing brand new technology to develop Personal Learning Experiences for the MindTap platform which resulted in increased velocity and improved overall productivity of performing teams.
• Provided ScrumMaster expertise for teams that developed content development pipeline for MindTap platform. Coached teams to facilitate brisk problem solving, removed impediments, reported project metrics to business stakeholders.
• Developed Agile analytics lens through which executive stakeholders could view progress of pipeline development projects across the enterprise. In addition to traditional Agile project metrics, developed new views into MindTap title development process to inform the business of the status of the project across key dimensions.

Confidential, Boston, MA

Independent Contractor/Project Manager

Responsibilities:

• Guided Board of Lectureship department through web site migration which included new design, incremental functional enhancement, integration with new back end systems, and integration into evolving consolidated web site design for TFCCS.
• Managed development of web pages for the beta version of the TFCCS Concord product. Pages were to support beta testers through program & included registration, support & community discussion.
• Managed OS X/Office 2008 Upgrade project. Objective was to migrate ~200 Mac’s to OS X 10.5 (Leopard) as well as users’ home directories & custom applications. Accomplishments were comprehensive analysis of hardware/software inventory, upgrade path for installed software, negotiations with third party Mac Enterprise service installers, deployment strategy, workflow for deployment engagement, and deployment logistics
• Drove project to deploy Enterprise Asset Management/System Monitoring solution within the TFCCS Technology Services Group.

Confidential, Ipswich, MA

Senior Project Manager

Responsibilities:

• Managed project to move EP into historical archives business. Scope of project was to engineer entirely new content origination, delivery & user experience infrastructure. Date driven project was highest enterprise priority & consumed 35+ dedicated FTE’s from every technical area in the company & many more in support for over 1 year.
• Managed strategic project to re-engineer EP database container technology, provide improved XML citation content, & enable additional sweeping infrastructure improvements/efficiencies. Employed iterative Agile SCRUM methodology for core design & implementation phase. Integration phase involved all layers of delivery systems. Project ran for 5 quarters.
• Managed all highly complex & interrelated projects for content search & delivery technology group. Specific technologies included search engine, indexer, record retrieval, and linking systems. 3-4 projects overlapped with average duration of 2 months.
• Database Conversions - Managed ongoing project to convert 300+ databases/products to leverage infrastructure evolutions that provide improved customer experience.

Confidential, MA

Senior Project Manager

Responsibilities:

• Introduced formal risk management methodology to PMO
• Managed 3rd parties in several significant integration projects on an ongoing basis (Endeca, Akamai, AD2)
• Simultaneously managed 3-5 projects with durations from 2-6 months with cross-functional project teams of 5-14 members
• Managed pilot Agile Scrum internal Software Development Group infrastructure project.
• Successfully lead IT Operations Change Management process improvement project.