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Project Manager Resume

Madison, WI

PROFESSIONAL SUMMARY:

  • 12+ years total experience in IT Project Management (IT Infrastructure, Software/Application Development/Testing Projects), IT Asset Management Projects, 6 Years total experience in IT Service Delivery and Operations. 3 Years’ experience in IT Training and Education.
  • 10 Years Project Management Experience on U.S based IT Projects, 2 Years on UK based IT Projects, 1 Year on Netherland based IT Projects. Worked with Clients from different industries like Healthcare/Insurance, Banking, Airlines, Sales, Manufacturing, Food Retail, Software Companies, Technology, Telecommunication, US Financial Institutions, BPO - Call Center for US Processes, IT Education and IT Training.
  • Certified Prince2 Practioner, Scrum Master, Agile Master, SSGB, MCSE, MCSA, ITIL, CCNA, Oracle9i SQL
  • Expertise in concepts of Business Analysis and Requirement gathering, end-to-end project planning and implementation from scope management, to activity sequencing, risk analysis to quality management in adherence to quality guidelines and norms.
  • Proactively identifies opportunities for process improvement and cost reductions opportunities.
  • Managed team of Technical Project leaders, Technical Project Managers, Senior Software/Application Developers, Senior DBA’s, Unix/Linux/Wintel/Aix/Solaris SA's, Sr. Telecom Engineers, Firewall Engineer, Network Engineer/Architect, Solution Architects, DBA's, Application Testing Engineers, Telecom, Dialer, NOC Team, Datacenter Engineers/Technicians, Analyst/Designer, Application Architect, Sr. BA, Sr Web Architect, Storage Engineer, Load Balance Engineer, Dialer Manager.
  • Excellent communication, conflict management and leadership skills with very good analytical capability.
  • Expertise in Project Management, IT Infrastructure Projects, IT Service Delivery and Operations, Software Development Life Cycle (SDLC) processes following standard development methodologies (Waterfall/PMP/Agile/Scrum) as applicable.
  • Excellent proficiency in defining project scope, goals and deliverables that support business objectives in collaboration with stakeholders and senior management.
  • Expertise in applying project management concepts, principles, and practices for delivering tactical or strategic projects that are high in complexity.
  • Proficiency in Microsoft Office suite: Outlook, Excel, Word, PowerPoint MS Project& Visio 2007/2010
  • Ability to communicate requirements effectively to team members and manage IT Projects.
  • Worked closely with Project Management Office to ensure completion of projects on-time and on-budget.
  • Conducted brainstorming Sessions and communicate solution ideas with the team, clients, and management to ensure all stakeholders are engaged and are part of the solution.
  • Subject Matter Expert for Project Management, Data Center and IT Projects across the department

CORE COMPETENCIES:

Strong Interpersonal Communication skills, Data center Setup/Migration/Consolidation, New technology Setup, Site Migration and Transition of Call Center, Voice based processes Business Setup, IT Infrastructure and IT Project (Implementation, Execution), Technology (Server, Application, Tools, Desktop) Refresh programs, Transition and Migration of processes, IT Software/Application Project Management using SDLC, Call Centers, Business, End to End Project management, IT Operations, Recruitment, Resourcing, Project Financials Management, Schedule Management, Conflict Management and Change/Scope Management, Risk and Impact Analysis, Project Governance and Quality Assurance, Virtual Team Management (Onsite offsite model), Experience of managing Application Development Team, Procurement, Vendor management, Sub-Contracting, SLA Management and compliance, Business Continuity (BCP), Disaster Recovery (DR), Business Development, Telecommunication Projects, P&L for projects and programs

TECHNICAL SKILLS:

Technical Knowhow: Microsoft/Unix/Linux/IBM Servers, Cisco Routers and Switches, Cisco ASA and Fort iGATE Firewalls, Verint Voice Loggers, Nortel Passport 7480 mux, Nortel 11c/81c, Antivirus Servers, MS SUS Server, LAN/WAN, C/C++, VB, . NET, MS SQL, Oracle, Java

Project Management /IT Service Management Tools: MS Project, MS Excel, MS Word, MS PowerPoint, MS Visio, Jira, HP PPM, Adventnet ITIL Ready Helpdesk (Now Zoho Corp), Service Center, Meaningful Use, Digital Workflow, Remedy, HP SM, Assyst, MS TFS.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Madison, WI

Responsibilities:

  • Windows upgrade and Server Refresh for 200+ Devices to be Migrated/Decommissioned/Refreshed on stringent timelines
  • Data center Migration 3) CRM Application Development 4) Quality Management System development
  • The Role encompassed both Project Management and Project Support responsibilities. In summary, these included
  • IT Infrastructure Projects were delivered following PMI framework with below responsibilities:
  • Business analysis/ Project Documentation, Project Briefs, Scrum Project Planning.
  • Resource Allocation and Monitoring/Control. Highlight Reports.
  • Estimating and Budget Management, End Stage Reports and Business Cases.
  • Risk and Issues management, Quality Checks and Change Management.
  • Project Communication, Checkpoint Meetings.
  • Software Development Projects were delivered following Scrum framework with below responsibilities:
  • Business Analysis, Prioritize Product Backlog and Sprint Backlog, Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
  • Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Work closely with project owner in backlog management and continuous delivery of features.
  • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
  • Direct and lead development team from project initiation through delivery of final product.
  • Signoff Documents to confirm acceptance of the Client, Quality reports provided and Performed Testing Verification and Validation for the information is accurately added into the system

ITSM and Service Tools: Service Center

PM Tools: MS Project, MS Excel, MS Visio, MS Word, MS PowerPoint, MS SharePoint, Jira

Technology: Dell/HP Servers (Wintel, HP UX, Linux), Switches, Cisco Routers, Cisco ASA Firewall, Fort iGATE Firewall, HP Storage, NMS Solarwind

Project Manager

Confidential, PA

Responsibilities:

  • Successfully delivered IT Projects of Server OS Upgrade and Refresh, Web Application Development, Server Migration.
  • Business Analysis, Requirement analysis and Project Documentation, Prioritize Product Backlog and Sprint Backlog, Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations for Software projects.
  • Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Work closely with project owner in backlog management and continuous delivery of features.
  • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
  • Direct and lead development team from project initiation through delivery of final product.

Sr. Project and Program Management Lead and Project Manager

Confidential

Responsibilities:

  • Directed Project for Healthcare Client of Decommission and Migration of IT Infrastructure (250+ Devices including Network/Firewall Devices) from Multiple US data centers with a 115 days’.
  • Directed Project which requested implementation of the defined security standards to all SOx and PCI server environments, which positioned the client for favorable result in the next SAS 70 Audit.
  • Directed Project for multiple Banks on Implementing ATM Monitoring solution and Integration with HP SM7.
  • Directed Project on Next Generation IT Infrastructure Upgrade. The Project improved client’s online customer presence that allowed customers to more easily find and access the content they needed. Improved client s internal web publishing efficiencies Improvised supportability by IT and its vendor partners. Improved the ability of the client to directly market and sell products online to even small business customers. Additionally it also provided improved ability to support new web technologies as they evolve in the future. Improved resilience and availability of the Next Gen Website Infrastructure. Confirmed external client provided quality reports and verify the information is accurately added into the system, Innovated data analysis by automating product quality reports and efficiently presenting results to management.
  • Directed as Project Manager and Midrange Lead the project of Data Center OS/Patching Server Upgrades AIX/RHEL/HP UX/Solaris for Healthcare/Insurance Company (HP provide the infrastructure upon which Aviva services and applications run) HP have an obligation to maintain this at current operable levels. Patch upgrade is continuous process of updating systems to the New Technology Level and fixes that are released and tested in environment keeping the operating systems up to date ensures we get quality support from the Vendor and also ensures that the servers are not vulnerable to third party attack or software bug failure. There were 225+ Servers spread across multiple data centers.
  • Directed a Cost Savings and Process improvement Project which resulted in 15% annual cost savings. For this project a solution was delivered to minimize the costs associated with routing calls from customers to Consumer Group customer service agents and from agent to agent within the global Consumer Group organization. Additionally, the solution ensured that Consumer Group agents have adequate bandwidth available to utilize the system efficiently. The primary benefit was reduction of telephony costs by 15%. The primary technical challenge which we were able to overcome was to analyze the existing environment and work with telephony vendors to determine where costs savings could have been realized.
  • Directed the project for IT Infrastructure Implementation of Oracle Transport Management in multiple locations for Europe based Retail Company( in Netherland)
  • Directed project for Retail Client on implementation of a new IT infrastructure setup consisting of Virtual Servers, Network Devices, and Firewall. In addition to this Project requests the implementation of two connectors for the Enterprise Workforce Management ( Confidential ) application to be performed by the third party vendors. One connector is to provide historical data for forecasting, scheduling and agent productivity reporting. The other connector is to provide agent state change events for Real-Time Adherence (RTA) which needs to be setup in the new Virtual Server.
  • Directed as Project Manager the project for IT Infrastructure Implementation of Oracle Transport Management in multiple locations for Europe based Retail Company(Netherland)Managed and completed 12+ NSSR Projects on Application Tools, Datacenter/ IT
  • Consistently achieved high-quality assurance ratings of more than 93% over a 24-month period. Also received 100% client Satisfaction Score consecutively in 3 Quarter. Received the company’s award of “Service Delivery Excellence “in recognition of my consistence performance. Shortly thereafter was promoted to Sr. Project and Program Management Lead which had the additional responsibilities of Subject Matter Expert on IT Projects and Business Development.

ITSM and Service Tools: Service Center, Digital Workflow, SM7, Remedy, Aldea, Aries, NOTA, RDI

PM Tools: MS Project, MS Excel, MS Visio, MS Word, MS PowerPoint, MS SharePoint, Jira

Technology: Servers (AIX, Wintel, HP UX, Linux, Solaris), Switches, Cisco Routers, Cisco ASA Firewall, Veritas/Tivoli Backup/Storage

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