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Program Manager Resume

Dunwoody, GA

SUMMARY:

  • Visionary leader adept in the delivery of strategic, enterprise corporate initiatives within Confidential 250 companies. Serves as the Single Point - of-Accountability and communicator for all project-related matters and progress, ensuring that the integrity of the business partner’s mission, goals and objectives are met in a quality manner, within budget and scope, to the predefined schedule.
  • Collaborative, seasoned leader with a proven track record in project success, well adept in stakeholder engagement, planning, management, controlling and delivery of multiple complex projects through cross-functional, matrixed, and geographically dispersed work teams, across multiple business units and systems, both on and offshore
  • Strong customer service orientation and business acumen, effectively manages customer relationships and expectations. Defines business requirements, engaged in process improvement, develops project scope, business case, charter, use cases, project goals and objectives, and other collateral which conveys the business request.
  • Consummate team player who builds and maintains strong relationships through excellent oral and written communication with business constituents, team members, peers, senior management, resource managers, and vendors. Negotiates and seeks consensus toward a mutual conclusion.
  • Independent decision maker and creative thinker who possesses strong analytical skills with the ability to perceive and analyze problems, develop alternatives, and recommend sound decisions
  • Develops detailed project work schedules and timelines, expert in virtual meeting facilitation and collaboration tools - MS Project (Server), MS Office Suite, SharePoint, Clarity, PPM, Plainview, HP Quality Center
  • Develops and maintains all project manager deliverables throughout the entire SDLC lifecycle, facilitates gate reviews, conducts post-mortem team reviews, project closure and operational transition
  • Prepares and delivers senior staff presentations, manages and reports on activities related to progress, mitigation of risks & issues, change management, milestones and metrics and other standard PM controls
  • PMP certified 2002 - 2015 with extensive PMI and PMO experiences in structured methodologies, processes, frameworks, guidelines and policies with a focus and experiences in Application Development projects; adjunct instructor.

PROFESSIONAL EXPERIENCE:

Confidential, Dunwoody, GA

Program Manager

Responsibilities:

  • Responsible for the strategy, planning, facilitation, execution and delivery of IT-QA Certification Testing in support of a business critical, legacy system to be replaced.
  • Provides key communications and reporting of overall program health regarding test execution progress, metrics, issues/risks, outages, etc.; created a daily “Test Execution Report” for senior management
  • Escalation of key program barriers and issues to senior management for awareness and possible mitigation

Confidential, Atlanta, GA

Sr. Project/Program Manager

Responsibilities:

  • While working with cross-matrix teams, establishes and maintains detailed project schedules and budgets, resource management, identifies and mitigates project issues/risks/barriers and possible escalation to senior management
  • Delivers weekly, monthly and on-demand financial and status reporting, origination and ongoing management of PPM and MS Project schedules
  • Manages the entire life cycle and assigned resources, including: requirements, design, on-offshore development, QA testing, etc.
  • Key communicator and project owner, facilitating Steering Committees, weekly team and drill-down technical meetings and QA Testing meetings when, as required.
  • Identifies and coordinates the many and varied technical teams to provide a quality end-product, fro Requirements through Testing and product launch.
  • Program manager of 15 disperate projects within the Business Intelligence/Cargo space. Extensive budget management, resource management, prioritization and senior management reporting required.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Directs daily activities of projects with matrixed on-and-offshore business and technical teams, including BA’s, Development and Quality teams. Communicates results and barriers to stakeholders and team members on a timely basis.
  • Extensive project schedule, resource planning, supply/demand analysis and expectations management; assesses, manages, resolves and escalates issues and risks
  • Agent of change, fully immersed in the process improvement and maturity of the PMO environment and guiding principles

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Manages multiple medium/high complexity projects in a matrix resource environment, working with diverse project sponsors across multi-company and business units
  • Key communicator of project status, maintaining the project schedule, scope, budget, RAID Log and management reporting within the framework of an enterprise PMO structure
  • Customer-facing to the Product Manager and various business partners of operating companies
  • Partners with Development, Test COE and other technical resources to implement a quality product to timeline

Confidential, Johns Creek, GA

Sr. Project Manager

Responsibilities:

  • Works independently and partners with application managers, stakeholders and system level subject matter experts to drive the work of the project team for highly integrated projects and programs
  • Ensures deadlines are met by facilitating resource planning, organizing & prioritizing. Manages all project related activities & has responsibility for execution, final delivery & release of the product
  • Facilitates communication and negotiation across project team(s). Manages changes to the project scope, project schedule, using appropriate techniques

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Partners with Product Manager to optimize system performance, enhancements and overall usability
  • Leader of matrixed, geographically dispersed technical resources (on and off-shore) and work activities engaged in the facilitation and coordination of project details from Business Requirements through formal Closure, accountable for team dynamics and project success
  • PM tools and habits - creates detailed WBS via MS Project, weekly status and dashboard reporting, manages and escalates issues and risks, budget costing and monitoring, change requests, resource planning, project artifacts - Project Charter, Communication Plan, Change Requests, etc.

Confidential, Chattanooga, TN

Sr. Project Manager

Responsibilities:

  • Within a PMO framework, creates and maintains detailed WBS schedule via PPM, elicits business requirements, assigns resources, identifies and tracks risks and issues with mitigation, performs status reporting, change management, financial reporting, go-no go gate reviews, lessons learned, and project closure
  • Partners with vendors, project owners, stakeholders and team members to enable project delivery and communications; establishes and negotiates priority of competing initiatives
  • Serves as the single point of contact for project communications and dashboard reporting of project logistics
  • Ensures procurement of hardware, software and human resources in support of the project
  • Coordinates, manages, and monitors the budget, schedule and human assets

Confidential, Chattanooga, TN

Systems Project Leader

Responsibilities:

  • Scope management of release content and code defects, prior and post-release; reduced incidence of defects by at least 70% via daily stand-up meetings; also, technical leader of development/technical staff in application development projects
  • Defines and manages Design through Closure phases and relevant SDLC artifacts, working in close collaboration with business and QA CoE, global, onshore and offshore technical resources
  • Develops milestones and detailed project schedules via Clarity and/or MS Project, identifies project resource requirements, negotiates with peers for over-allocated resources, facilitates gate reviews for go-no-go decision, identifies and resolves issues and risks. Daily team collaboration on release requirements and scope via HP Quality Center.

Confidential, Dearborn, MI

Sr. Project Manager

Responsibilities:

  • Established and managed project schedule (WBS) for large key stakeholder population of diverse functional business units; updated weekly
  • Established central repository for project artifacts and team collaboration via Share-point tool
  • Developed, coordinated and managed team issues and risks log; scheduled weekly team meetings
  • Facilitated and updated closure of “late” issues and risks with respective owners

Confidential, Pontiac, MI

Business Services Manager

Responsibilities:

  • Agent of change, responsible for influencing and adhering to PMO standards, methodologies, related principles, guidelines, processes and protocols.
  • Manager of scope-of-work, ensuring timely delivery of implementations via human assets; leader of software development projects and divisional leader in global projects/programs of large, complex, simultaneous IT projects while adhering to formal methodology; vendor management.
  • Recognized by PIO for successful deployment of Windows 2000 to 15 locations over five states, no service interruption to @ 3,500 end-users
  • PMO methodology coach for divisional group of @ 40 team members, including the development and delivery of training materials; received status of “green” for three of four quarters

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