SUMMARY OF QUALIFICATIONS

• More than 20 years of information technology experience and more than 10 years of experience as a Project Manager in various diverse industries, including financial, distribution, manufacturing and high-tech environments.
• Proven ability to deliver Projects on time and under budget. Highly effective in team leadership, project planning, budget management, strategic planning, troubleshooting, quality control, forecasting, scheduling, and tracking of results.
• Highly knowledgeable in IT infrastructure, systems analysis, and database management and design.
• Competent liaison between senior management, clients, technical personnel along with strong communication, presentation, analytical and problem solving skills. Extensive experience in managing the IT project life cycle through all phases.

TECHNICAL SKILLS

• MS Project, Visio, Sharepoint, MS Office, Primavera, Lotus Notes, IIS, MS SQL, MS Access, Sybase, Oracle
• Windows NT/2000/2003/2008 Server, Novell, AS400/OS, Windows 2000/XP/Vista, Windows 7, Unix
• TCP/IP, LAN/WAN,FTP, Cisco IOS, Cisco Switches/Routers, Cisco Call Manager, VOIP, MS Exchange Server
• Citrix, VMWare, Perl, VBScript, JavaScript, XML, HTML, MS Project Server, MS Sharepoint Server, Salesforce

CERTFIFICATIONS /EDUCATION

• Project Management Professional, PMP – Project Management Institute (PMI)
• Microsoft Certified Systems Engineer – MCSE
• Cisco Certified Network Administrator – CCNA
• Bachelor of Science – Computer Information Systems .

PROFESSIONAL EXPERIENCE

Project Manager II / IT Consultant ,Confidential,Springfield, MA November 2010 to present

• Initiated and executed a Project Plan to migrate 22,000 users from the tdbanknorth.com domain and MS Exchange Server 2003 email platform to the tdbank.com domain and MS Exchange Server 2007 platform.
• Acquired, Developed, and Managed a 15 member technical support team to handle the high volume of incoming calls from users generated by the migration process.
• Worked with project managers and engineers at Microsoft, IBM, and Accenture contracted by TD Bank.
• Developed a training program using VMWare to create a virtual network environment replicating TD Banks email platform infrastructure that was used to train the technical support team which resulted in a 20% savings on the training budget.
• Directed the support team, led team meetings, developed strategy for technical support processes.
• Collaborated with senior management, program manager, functional managers, throughout the project life cycle to ensure project is on time and under budget utilizing PMBOK earned value management tools and techniques to measure project performance.
• Represented private corporate clients interested in outsourcing both front end and back end systems which included negotiating with business process outsourcing (BPO) companies in Asia on their behalf.

Technical Engineer ,Confidential,MA May 2010 to October 2010

• Developed and implemented improvements to established support call center systems and procedures that consistently maintained exceptional customer service skills in a fast paced environment.
• This new system would increase productivity by an estimated 30% and would save the company $200,000 annually.
• Managed a project to convert all company desktop operating systems from Windows XP to Windows 7.

Project Manager / Consultant ,Confidential,MA May 2008 to May 2010

• Initiated and managed a plan at TD Bank to upgrade 500 branch locations to upgraded server technologies and an Active Directory and Novell upgrade that further streamlined the front end/back end environments.
• Tested scripts that handled the migration of users to the upgraded Active Directory and Novell platforms.
• Led team meetings, managed technical staff, and initiated process management improvements.
• Managed multiple projects to meet the contractual requirements for various international outsourcing clients.
• …….continued
• Network Administrator/Project Manager ,Confidential,MA September 2002 to April 2008
• Set up, configured, and supported LAN/WAN networks. Maintained all systems, applications, security, and network configurations. Migrated over 2,000 users from Windows 2000/NT and MS Office 2000 to Windows XP and Office 2003. Conversion from proprietary financial system to a SAP based system.
• Responsible for all project management processes for various migration projects from legacy network and phone systems to more recent network technologies and a VOIP system. Managed the budget on this project of $1.2 million.

Project Manager/System Administrator ,Confidential,, MA June 1998 to February 2001

• Managed Project to implement new network infrastructure that included Designing, installing, and implementing a WAN/LAN network which included vendor contract negotiations and managing the budget. Directly responsible for selection, procurement of hardware and software. Total cost of ownership analysis and presentation.
• Provided documentation and training. Daily administrative support of project management system, MS Office, AS400, Exchange 5.5, Unix, Pro/Engineer, AutoCAD. Design, maintain, and support Access, Visual Basic, SQL server applications, and an intranet web site. Manage all network resources. Created and implemented a plan to migrate users from Windows 3.1/95 and Office 95 to Windows 98 and Office 97.

System Administrator/Professor ,Confidential,MA September 1996 to June 1998

• Worked on and managed a project, funded by a government grant, to implement, analyze, and report on new computer technologies to enhance the abilities of students with disabilities.
• Developed an MS Access database tracking student progress and project management.
• Systems administrator for this network running on a Novell Netware and Windows NT platform.
• Professor teaching Computer Concepts and Computer Networking.

Computer Consultant/Project Manager ,Confidential, Hawaii, April 1993 to July 1996

• Facilitated conversion from manual to computerized accounting for a publishing company called Mutual Publishing. Brought books from nine months behind to current.
• Involved in coordinating various projects that consisted of computer network system design, installation, implementation and training. Designed and implemented an inventory and accounting system for a Pharmaceutical distribution company.

Systems Analyst ,Confidential,Hawaii November 1989 to March 1993

• Assembly, Installation, Implementation and troubleshooting of PC based CAD systems. Determine customer requirements and develop customer proposals. Network design and installation of these systems.
• Designed and implemented network deployments that included hardware installation and cabling using Novell NetWare and Lantastic Software. Certified as MUTOH plotter repairman.

Systems Engineer ,Confidential,Hawaii August 1987 to September 1989

• Designed a database that tracked the progress of simulation training and generated monthly reports on each Air Traffic Controller. Trained Air Traffic Controllers on the use of specialized simulation software.

Co-founder/Programmer , Confidential,California November 1986 to June 1987

• Designed and developed an application program in assembly language and coordinated the packaging, mass duplication, marketing, sales, and distribution of the application.

Systems Engineer ,Confidential,Hawaii July 1984 to October 1986

• Inspected new software packages for possible administrative use in U.S. Army Base (Ft. Shafter). Developed lesson plans and conducted classes on various software packages. Assisted with Cobol applications coding. Maintained, troubleshot, and supported PC’s in most of the offices on base.