RELEVANT EXPERIENCE SUMMARY

Over seventeen years experience in Information Technology (IT) as a Business Analyst/Project Manager, Quality Assurance (QA) Manager, Production Implementation Manager, Project Manager and Technical Writer, respectively, for Fortune 500 Companies. I worked closely with IT Development and Infrastructure Subject Matter Experts (SMEs) as well as Company Officers. QA (Performance and System) Testing and Production Implementation Teams supported Corporative Initiatives associated with the Mainframe, Diamond Oracle and DB2 Databases and other various platforms. Infrastructure Project Management facilitated and coordinated system enhancements, maintenance and upgrades to Development and Test environments as well as the Production Infrastructure. My background includes experience in the Health Care and Software Development Industries using the Software Development Life Cycle (SDLC) Methodology.

Have excellent Management Skillsets for Hiring, Role Clarification, Salary Management, Reward and Recognition as well as effective coaching (on going improvement, cohesiveness and overall morale). Use a management philosophy that “a team rises up and/or falls together”. Coordinated and assisted in the setup of three (3) Start-up Teams. The teams ranged from Global Application Integration On-Boarding to Production Readiness/Implementation as well as a Service Level Management Team (aligned with IT Infrastructure Library/ITIL). A leader recognized as a visionary and creative asset with an excellent rapport with customers and peers, as a matter of course. Open to new opportunities and rewarding experiences.

HARDWARE:

IBM PC, IBM Unix, Mid-range, Intel Servers and Mainframe, Macintosh, Sparc5 Desktop Workstation (Sun)

PROTOCOLS & INTERFACES:

TUN/TCP, GUI interface

SOFTWARE:

Microsoft Office Suite 2003 & 2007: Word, Excel, Project, PowerPoint, MSEPM; Remote Computing (Citrix) Visio, ABC Flowcharter

HEALTHCARE SYSTEMS:

Diamond-950 Oracle, Siebel, Legacy and EDI Claims Processing and Check Writing

OTHER TOOLS:

HP BAC Monitoring/Load Runner/Quality Center, ServiceCenter, RoboHelp 95 & 4.0, Online Help

ENVIRONMENTS:

UDB for DB2, UNIX DB2, Mainframe, Oracle, LDAP, DataPower, DB2, UNIX, AIX, Client/Server ODBC, VM/CMS, MVS/TSO, ISPF, Windows NT, XT, MQ Series

Project Manager, Confidential,Jacksonville, FL

Oversight of the planning and implementation of Information Technology projects. Supported business initiative and client by providing technology project life cycle services. Project goal was to provide quality IT services and/or relate to improving business effectiveness or efficiency.

• Partnered with project sponsor to define project objectives, scope, schedule, and budget. Documented project charter, scope, communication plan (included executive, management and IT roles and responsibilities) as well as standardized operations processes.
• Evaluated business and system requirements and project-related research on business and technical trends and dependencies.
• Motivated and monitored project teams to meet project objectives.

• Developed, reviewed, evaluated and executed project plans, schedules, and budgets.
• Identified and negotiated schedules, milestones, and resources required to meet project objectives, and modified schedules, as required.
• Organized and guided project operations through the use of methodologies accepted by the company.
• Evaluated and reported progress in terms of quality and performance metrics common to IT projects.
• Worked with client departments to coordinate systems testing, installation, training, and support.
• Coordinated with Business Analyst, IT Operations and Development Support and Corporate Support group to support projects and goals.
• Led Change Management Approval process to review scope changes for approval.

May 2011-Nov 2011

Business Analyst/Project Manager, Confidential, FL

Worked six-month contract on the Global Application Integration (GAI) Team to launch an Application On-Boarding Process. Managed a subset of targeted applications (5K to 10K user base) undergoing analysis to determine whether or not they fit the criteria for being migrated to the Multiform Access Team. Performed analyst of acquired data and monitored applications throughout a five-phased process that span from Pre On-Boarding to Final Hand-off. Assisted Application Owners and Line of Business (LOB) Managers in a smooth assimilation to a centralized User Entitlement Provisioning model.

Participated in the development and documentation of GAI processes and procedures. Developed and presented a Best Practices Strategy towards identifying and mitigating risks for a reliable, repeatable process that fostered continued process improvement. On-Boarding oversight included but was not limited to the following:

• Received and performed analysis of AMT Remediation Plans and Questionnaires completed by Application Owners
• Ensured deliverables were clearly defined and sign-offs were obtained from management
• Guided Application Owners and Line of Business (LOB) Managers through the phased process to conclude whether or not they were a viable candidate for On-boarding
• Projected timeline and scheduling based on level of effort and collaboration with other teams
• Facilitated Application Review and Demo meetings that included Application Owners and Line of Business (LOB) Managers
• Reviewed Security Admin Interface as well as User Entitlement Access, Roles and Provisioning for compliance
• Documented front end and/or security development resulting from identified issues and gaps
• Developed an On-Boarding Plan and presented/confirmed findings with Application Owners and LOB Managers
• Worked with Application Owners to secure requirements for automating and tracking requests for User Entitlement Provisioning
• Monitored and tracked hand-offs with AMT for controlled remediation efforts by Application Owners, as appropriate

Apr 2009 -Jan 2010

Manager II, QA System Testers, Confidential,Jacksonville, Florida

I managed the System Testers for Control M Batch Processing on the Mainframe platform for Risk-based Functional/System Testing. Note: Transitioned to System Testing position 2nd quarter 2009 to support the decommissioning of Legacy Claims Platform. Duties included:

• Creating Project Plans that aligned with Corporate Initiatives and submitting resource estimates for approval
• Managing testers and projects to ensure project deliverables met and/or exceeded timelines within budget
• Reviewing Business and System Requirements and approving Test Scenarios
• Supporting validation of changes in the Test environments as well as Production
• Adhering to and supporting Change Management processes and procedures
• Submitting Project Change Control requests to adjust to scope changes and/or significant impacts to schedules and/or resource constraints for risk mitigation
• Providing weekly status reports and attending daily defect status calls
• Monitoring defects to resolution and escalating to Development Manager, as appropriate
• Escalating all critical issues through appropriate channels, as needed
• Invoking the Deferral and Sign-off process for low-risk defects and/or workarounds
• Facilitating the collaboration of Business, Development and Test teams to identify areas of on-going and/or unresolved issues and impediments to improve overall working relationships
• Documenting and championing the resolution of negotiated and prioritized Relationship Process Improvement Goals and Objectives
• Transitioning testers to other QA teams to keep pace with scale down of work and decommissioning of platform
• Facilitating the collaboration of Business, Development and Test teams to identify areas of on-going and unresolved issues and impediments to improve overall working relationships
• Documenting and Championing the prioritized Process Improvement goals and objectives from the collaborative efforts (as noted above)
• Managing projects to ensure project deliverables met and/or exceeded timelines
• Reviewing Business and System Requirements and approving Test Scenarios
• Providing weekly reports and attending daily status calls
• Escalating and managing to resolution all critical issues through appropriate channels
• Monitoring defects and escalating Development Manager, as appropriate
• Invoking the Deferral and Sign-off process for low-risk defects and/or workarounds
• Supporting validation of changes implemented into Production

2005-2009

Dual Manager II Role (March, 2007 to December, 2008), Infrastructure Project Managers and Quality Assurance (QA) Performance & System Testers, Confidential, Jacksonville, FL

Managed two “mission critical” teams (Infrastructure Project Managers and Performance Testers) simultaneously in support of Enterprise Major Releases and Maintenance Projects that supported Claims Processing and Sales Programs. Coordination and collaboration in a matrix environment involved multiple teams, such as, Development, Quality Assurance System Testing, and Security/Risk Management, Service Delivery Technical Support and external partners as well as the Business. Note: Hands-on Project Management involvement in the coordination of deployments, as documented below:

Mar 2007-Apr 2009 QA Manager, Performance Testers
Managed Performance Testers using HP LoadRunner for Risk-based Stress Testing of the system capacity (user and load volumes) of applications and Infrastructure for risk mitigation and to ensure stability and performance requirements are met on the Diamond, Oracle, UNIX, Websphere, Web Applications and Siebel Platforms. Duties included:

• Managing projects to ensure project deliverables met and/or exceeded timelines
• Reviewing and approving System Requirements and Test Scenarios
• Conducting Test Plan walkthroughs and obtaining final sign-offs
• Providing daily statuses on testing metrics that included timelines, issues and risks
• Escalating and managing to resolution all critical issues through appropriate channels
• Monitoring defects and scenarios logged in Quality Center
• Invoking the Deferral and Sign-off process for low-risk defects
• Supporting validation of changes implemented into Production
• Conducting Customer Interviews and ongoing Two-way Collaboration Meetings
• Coordinating Post Implementation Lesson Learned Sessions for ongoing process improvement
• Developing a “Roadmap” to capture current and future state

2005-2008 Production Implementation Manager, Infrastructure Project Managers
Managed Infrastructure Project Managers that partnered with Business Partners (for acquisitions), Application Owners, Development and QA Teams to troubleshoot and resolve technical project issues, provision and build development and test pipelines and certify environments as well as production readiness.
Served as a “hands-on” Production Implementation Manager/Project Manager also working with IT Development and Infrastructure SMEs to create a Production Implementation and Integration Plan to deploy new applications, system enhancements and upgrades as well as conduct validations and Day One Support. Tasks included:

• Assigned and/or self-assigned Project Management support according to Corporate Initiatives, Releases and Maintenance Schedules
• Held Kick-off meetings with Production Implementation Team
• Tracked builds and retrofits made to Test and Stage Environments for incorporation into Production Implementation Plan
• Adhered to ITIL Change Management policy for enterprise integration and approvals
• Developed Production Deployment/Back-out Plan capturing: code and database changes, upgrades, conversions, QA and UAT Validations, duration, timeline and assigned resources
• Conducted Production Implementation Walkthroughs with audiences up to and exceeding 60 resources
• Developed and published communications plan with pre-determined status reports and updates to the Production Deployment Plan
• Established War Room: included hotline, PM coverage, conference calls, and statuses
• Served as Single Point of Contact for coordination and execution of all deployment tasks, troubleshooting and the monitoring/tracking of issue to resolution
• Provided Day One Support to mitigate potential impacts to the business
• Conducted Lessons Learned Post Mortems to review all captured issues, resolutions and identify process improvement opportunities
• Incorporated identified process improvements into the subsequent releases and templates

CERTIFICATIONS, HONORS AND SPECIAL AWARDS

Information Technology Infrastructure Library (ITIL)

Informal awards for both the Production Implementation and Performance Test Teams