Erp Support Manager Resume
Saint Joseph, MI
CAREER OBJECTIVE:
To obtain an Director or Senior Level position that will utilize my expertise in application development, enterprise applications (MRP/ERP), Project Management, lean manufacturing, change management and JIT systems while focusing on Strategic solutions that will enable a global standardization of processes, solutions and business practices.
SUMMARY:
Worked in high profile positions that have been utilized for defining and forming ERP architectural structures in a wide variety of industries including; Food, Automotive, Manufacturing and Distribution. I am currently working as an IS Departmental Manager specializing in EPICOR 9.05.702A, with a broad leadership background in both Public and Private sectors. Over 20 years of experience in ERP and technical related and project driven leadership roles.
EMPLOYMENT HISTORY:
Confidential
ERP Support Manager, Saint Joseph, MI
Responsibilities:
- 25 Facilities in over 15 countries.
- Assumed 100% of responsibilities associated with all ERP and Epicor positions.
- Hands on Manager, currently managing the IS department and support desk for over 7 facilities; Including all ERP modules; Sales Management, Production Management, Materials Management, Financial Management, System Maintenance and Security. Support Desk also includes the monitoring and filtering all IT and ERP support calls.
- Continue to utilize Epicor 9.05.702A ERP System gaining additional knowledge in Bartender (barcode) solutions, Demand Management (EDI), MES, EKM and Distribution.
Confidential
Sr. Manager of IT Applications/ERP Project Manger, Downers Grove, IL
Responsibilities:
- Assumed 90% of responsibilities associated with all positions listed below with the exceptions of utilizing the Epicor Version number 9.05.702A, ERP Software on an MS SQL 2008 Operating System (64 bit).
- Achieved the philosophy of “Must Learn”, “Must Teach” and “Must Know” in order to roll out a company - wide ERP system at minimal cost.
- Self-taught all modules in Epicor, designed training instructions and Power Point Presentations then trained and rolled out modules.
- Acquired sufficient knowledge of Epicor within the first 6 months in order to successfully created and rolled out the financials for a new acquired plant, utilizing no consultants.
- By utilizing the “Must Lean, Must Teach and Must Know” philosophy, I was able to independently remediate all modules while spending less than $5000.00 out of the budget.
- Developed the Departmental Budgets and adhered to those budgets,
Confidential
Project Manager, Franklin Park, IL
Responsibilities:
- Plan, execute and monitor projects through the entire life cycle, on schedule and within assigned budgets.
- Acquired the necessary resources and coordinated activities of the project in order to deliver the project according to plan.
- Develop workbooks used to define the project scope, goals and key deliverables.
- Develop all project plans and documents in order to effectively communicate with the Stakeholders.
- Coordinated and Managed all activities associate with a variety of projects ranging from new plant installations, plant closures, software upgrades, best practice processes and ERP systems etc.
- Identified potential risk factor associated with each project.
- Developed, motivate, inspired, counseled and facilitated individuals and teams to take responsibility and accountability for ERP Support Center goals.
- Scheduled and tracked project timelines, milestones and deliverables using project management methodology tools and forms (PMBOK).
- Provided project management support for a clientele community in over 100 US plants. Operations are in a consumer product direct-store-delivery environment with handheld computers interfacing in order-to-cash system.
- Support large scale ERP packages including; Confidential One World, Confidential World One, SAP, and Oracle. Platforms included Windows, SQL, ISeries and Oracle.
- Provide effective communication to project resources and stakeholders in a timely and clear fashion.
Confidential, Plainfield, IL
Project Manager
Responsibilities:
- Analyzed the CMS (iSeries, AS/400, Linux, AIX) ERP system installation flaws and glitches causing a corrupted flow of data through the Inventory, supply chain, forecasting and planning modules.
- Managed Purchase and Procurement project and conducted implementation strategies and trouble-shooting the Procurement, Planning and Shop floor Control modules of a JD Edwards (8.12 Oracle based) Enterprise One ERP system (Complied to Confidential ).
Confidential
Senior IT Analyst/IT Manager, Plainfield, IL
Responsibilities:
- Developed, planned and executed a variety of miscellaneous projects including new plant installations, software and hardware upgrades according to time lines and budgets.
- Managed IT departments and staff for three plants (Oracle ops, Windows OS and SAP SR/3 on Dell Servers).
- This included networking protocols of IP, TCP, HTTP, etc.
- Accomplished information system human resources strategies by determining accountabilities; communicating and enforcing values, policies and procedures, recruitment and training.
- Defined impact assessment of proposed software alterations as it pertains to assigned sites.
- Liaise with various business groups in the organization to facilitate implementation of new or improved business processes (Oracle 9i PdMain/Windows 2003)
Confidential
ERP Project Manager, Plainfield, IL
Responsibilities:
- Developed, managed, organized and executed the project plan for a company-wide, seven plant, ERP project (Scope, staffing, timelines, and budgets).
- Managed Human Resources objectives by hiring recruiting, selecting, orienting, training, assigning, scheduling and coaching.
- Responsible for the strategic planning and the Architecture Design of the company wide ERP system.
- Presented quarterly reviews to the Executive Management Team.
- Developed time lines, identified and managed activities related to the global company wide restructure of the current processes.
- Coordinated efforts with the integration between the Infor Global Solutions ERP system and SAP SR/3.
- Member of SAP roll out team for FI and MM modules.
- Teamed up with our international company to enable standard manufacturing practices.
- Responsible for the strategic planning and execution of a company-wide ERP Project.
- Responsible for the full life cycle ERP system set up and maintenance for 7 plants; Including EDI(Web based and AS400), Barcode, Engineering, Purchasing, Inventory and Warehouse, Shop Floor Control, Shipping, Receiving, QA, Accounts Receivable and Accounts Payable.
- Worked directly with consultants testing and trouble shooting system glitches.
- Responsible for all modules and daily maintenance, training and trouble shooting of the ERP system.
- Trained all departments on how to use the ERP system. (Engineering, Accounting, Shipping, Receiving, Purchasing, Inventory, etc).
- Facilitated the software selection process for the business systems.
- Managed all applications associated with the implementation of the AS400-based ERP system (Brain/Infor Global Solutions), TL Ashford-Bar code Software, Trusted Link-EDI Software (EDIFACT and X12).
- Designed system reports/queries.
- Worked with Executive Management to determine systems development strategies and standards.
- Managed ERP project scope, budgets, manpower and timelines.
- Responsible for achieving the goals and milestones associated with system project, both company and customer requested.
- Coordinated resources, project schedules and communications for system development projects.
- Performed a wide variety of project management activities related to inventory reduction, cost improvements and new product development (Continuous improvement though Kaizen methodology and TQM).
- Expert analytical skills that have been utilized in ERP software selections, business processes and to oversee the integration testing and implementation of the ERP system.
- Negotiate quotes and invoices associated with ERP system hardware and software.
- Utilized Six Sigma and lean manufacturing methodologies.
- Performed full life cycle UAT (user acceptance testing) for all plants and upgrades.
Confidential
Production Manager, Sterling Heights, MI
Responsibilities:
- Managed, planned, and coordinated, all activities for the shop floor in an Engineer to Order environment (10 to 15 direct reports).
- Responsible for the recruitment, mentoring, coaching and disciplinary actions for employees.
- Developed strategies and business plans, prepared reports and monitored budgets.
- Reviewed contracts and drawings to determine accuracy.
Confidential
Production Control Manager, Elk Grove, IL
Responsibilities:
- Managed all activities of the purchasing and materials departments, including shipping and receiving (6 to 15 direct reports).
- Designed warehouse layout then executed the move of all inventory and inventory related departments to new warehouse facility.
- Facilitated cleanup efforts on home grown oracle based ERP.
- Organized Supply Chain and Inventory departments in Made to Manage (Oracle Based) ERP System.
- Developed cycle count and physical inventory programs.
- Sought new vendors and negotiated contracts in order to reduce cost and lead times.
Confidential
Material Logistics Specialist, Mount Prospect, IL
Responsibilities:
- Selected as a core team member to implement ERP system in 4 months.
- Completed 6 weeks of extensive Confidential configuration training in all modules.
- Reviewed ERP results and executed appropriate actions.
- Planned, scheduled and coordinated activities to ensure accurately and timely scheduled shipments.
- Reviewed contracts and evaluated customer orders to ensure accuracy.
- Adhered to Confidential, ISO9000 guidelines and device history records.
- Core team member elected to aggressively implement the JD Edwards ERP system (SAP FI Financials). Modules included; Purchasing, Shipping, Receiving, Planning, Engineering, Accounts Receivable, Accounts Payable and Warehouse.
- Established an engineering change control board to accommodate migrating engineering changes into the ERP system and address task associated with the phase in-phase out process.